WORLD CLASS CUSTOMER SERVICE

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1 SMART SERVICES

2 WORLD CLASS CUSTOMER SERVICE Whether you run one trailer, or operate a large fleet located across multiple European countries, the ability to plan and control your operating costs is essential to any business. Our TIP service plan provides total peace of mind, by offering a comprehensive range of maintenance and repair options at pre-determined, Our TIP service plan is the most convenient way to manage the maintenance and repair programme for your trailers. With flexible payment options, you can choose a service plan to meet your individual requirements; from scheduled servicing to a comprehensive maintenance and repair programme. transparent and competitive prices. With our TIP service plan in place, our extensive European workshop and vendor network will plan and perform maintenance and repairs on your equipment, according to an agreed schedule and, most importantly, at pre-determined cost levels. Are you looking for a simple and stress-free solution that makes maintaining your trailer fleet easy? Then TIP s service plan is the solution for you!

3 SMART SERVICES Our range of maintenance services 1 OUR RANGE OF MAINTENANCE SERVICES Our diverse service portfolio enables you to choose a maintenance solutions for your asset s entire lifecycle. FleetCare Contract Maintenance Service This is a long-term contract which provides total cover for all maintenance and repair requirements. Take a look at this selection of available services: Checks & Inspections Annual Inspections A/B & C Checks Compliance Servicing Wear Parts Servicing Replacement of worn parts Roadside Assistance 24/7/365 Service Multiple languages European coverage Tyres Replacing worn tyres Tyre check Pressurisation Auxiliary Units Tail lift Reefer engine Repair Management Monitoring Management Reporting Our FleetCare service is a modular maintenance solution for customer-owned units, giving the certainty of fixed monthly payments. The individual needs and preferences of your specific operation will determine the most appropriate make-up of the recommended final maintenance solution. How could you benefit? Increased uptime and asset utilisation of your fleet Price stability and predictability of costs A team dedicated to your maintenance and service requirements Enables you to focus on your core business

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5 SMART SERVICES Fleetcare 3 FLEETCARE Checks & Inspections We have a proud history of maintaining trailers for more than 45 years. This proven experience provides a solid base with extensive expertise for the maintenance services we provide. Preventative maintenance services, whether they are performed in one of our many European workshops or on-site through our ever growing fleet of fully equipped mobile service units, are performed by fully qualified and certified technicians. This enables us to provide you the most appropriate service and total peace of mind. How could you benefit? Increased uptime and asset utilisation of your fleet It is not a secret that mistakes in maintenance work can jeopardise an entire operation. Moreover, regulatory compliance, compulsory tests and auxiliary maintenance items, such as tail lifts, are a source of additional complexity. At TIP Trailer Services, we offer a set of resources and tools that enable the optimum management of your fleet to ensure that it is fully compliant with the rules and regulations of the industry. Maintenance planning performed with your convenience in mind Existing administrative expenses are reduced by having us as a single point of contact Consolidated invoicing solutions reduce the amount of paperwork you have to process Changing of wear parts and labour included Flexibility of service location (Workshop or on-site) Document archiving and provision via web access (myintelligence.eu) Pre-agreed KPI s can be set to ensure complete satisfaction On-site servicing possible for swap bodies Compliance inspections are standard; it is the planning and delivery that make the real difference to your business.

6 4 Wear Parts Service It s well known that aging parts and vehicle usage increases the probability of failure over time. A fully comprehensive and proactive maintenance service that includes regular and includes all labour and spare parts that are necessary to complete the full service and maintenance required throughout the agreed contract period. systematic maintenance of axles, brakes, tyres, refrigeration units and tail lifts can reduce breakdowns and damage due to wear and tear of the vehicle. By collecting all relevant data and information from our customers, we can efficiently and effectively manage each and every request for assistance and maintenance. In this way, we ensure that our At TIP Trailer Services, we provide a range of maintenance solutions to optimise the life, safety and equipment performance. Our preventative and predictive maintenance service seeks to improve the reliability of your fleet, to reduce risk of equipment failure and to improve your total cost of ownership. The service services are managed in a timely manner and to the highest standards! A preventative approach offers many advantages! TIP s specialists ensure the best possible results, every time. Forecast costs via fixed monthly payments Lower administrative expences: no separate billing for each invoice Damage Repairs Defects related to aging parts: Preventative Maintenance Improvement Reviews Downtime Reduction Wear Parts at negotiated rates

7 SMART SERVICES Fleetcare 5 Roadside Assistance Service Our established Roadside Assistance service consists of a 24/7/365 technical call centre, utilising our own European workshop and mobile service unit infrastructure, backed up by an extensive Pan European vendor network. With the availability of immediate support in 17 national languages, dedicated and experienced TIP staff are able to deliver Roadside Assistance that is tailored to your specific requirements! The 17 languages supported are: English Italian Swedish Polish Dutch German Norwegian Romanian French Estonian Finnish Hungarian Spanish Latvian Danish Czech Slovakian How does it work? If Roadside Assistance is selected as a service, this is added to the overall service solution at an agreed monthly charge. In the event of a breakdown, you will not be required to pay any additional breakdown charge (damage excluded) when the event occurs. How could you benefit? Assistance in your driver s national language Costs advanced locally by TIP Agreed payments for labour and parts Immediate assistance in the event of a breakdown Access to our entire network of workshops & mobile service units One single point of contact for the whole of Europe No upfront payment required Total peace of mind when you need it most. Trust TIP Roadside Assistance to get you back on the road.

8 6 Tyre Maintenance from a Partner You Can Trust We offer an efficient Tyre Management programme, which includes everything from reliable tyre availability down to solutions to increase uptime and reduce costs. An efficient tyre management programme can have a significant effect on any transport and distribution organisation, by reducing overall fuel consumption, the number of break-down situations and by also improving asset utilisation. We aim to ensure, no An important part of the TIP Trailer Services Tyre Management programme is the continuous analysis, which ensures that you are matter where your trucks or trailers are located, you will receive consistent service and pricing across our whole European network! using the right tyres. It also enables us to identify problems which can be solved by finding alternatives to control your costs. How could you benefit? Plannable costs via fixed monthly payments Integral elements of our Tyre Management service are: The replacement of worn tyres on your vehicle(s) The necessary regular checks for optimum tyre pressure The visual inspection of the tyres for potential damage Reduced administrative expenses, due to an efficient billing process Price advantages, due to global procurement terms from TIP Trailer Services Single point of contact for all service elements

9 SMART SERVICES Fleetcare 7 Repair Management Service Would you like to improve your damage repair management? Damage repair is unfortunately not always the end of it! Do your repairs often involve a significant amount of administration? Are you getting tired of this difficult and time consuming process? Our repair management service is the solution! With our Repair Management service, we manage the administration of your damages around a simple and convenient damage repair process. In addition to completing the repairs, we document, supervise and control the quality of the repair work that is carried out on your transport vehicles. This allows you to keep a clear overview of the implemented measures in order to mitigate recurring damage costs. Even the invoicing of the repair services is done in a practical way: via a single damage account that we administer on your behalf and which is usually settled on a quarterly basis. We take care of: Damage processing Administration of the damage account Payment settlement Reporting Administration of advance payments How could you benefit? Reporting: Clarity as to where, when and how frequently damage occurs Ability to identify recurring damage items and solve the issue A buffer is built up to protect against more serious damage Coordination in the event of a repair Lower administrative expenses

10 8 Auxiliary Units Services Reefer engine & Tail Lifts Our Reefer and Tail Lift Service solution is designed to optimise the efficiency of a fleet by minimising operating costs and maximising the value of the equipment. The Reefer and Tail Lift Service will allow you to eliminate non-core tasks such as maintenance planning, scheduling, invoice interpretation and general fleet administration from your daily business operations. Reefer engine Service includes: Preventive Maintenance: prescribed tests for auxiliary refrigeration units Leak test and calibration Service for wear-dependent causes Preventive replacement of worn parts Labour to replace parts Maintenance adjustments to customer s specific requirements Tail Lift Service includes: Regulatory maintenance as required in each country Hydraulic oil change of approximately 6 litres Check hose connections and cables Remote controls Pivot Points Sliding tube cleaning How could you benefit? Single point of contact for all servicing needs Access to the purchasing power of TIP Trailer Services Work carried out by product specialists

11 SMART SERVICES Fleetmanage 9 FLEETMANAGE Anatomy of our FleetManagement programme Telematics Trailermatic Service Retrieve vehicle location and delivery/job status Get insight into travel route Understand the availability of trailers Check arrival time Enhance fleet efficiency and utilisation View security measures of goods and trailer Provide value added services to relevant stakeholders such as shippers, freight forwarders etc. Management Service Delivery Team A dedicated service team A continuous process that provides insight into cost reductions and savings over time. Regular fleet analysis Experienced service providers Reporting myintelligence Portal Fleet overview and on-hire information Service related documentation Compliance and service data Roadside Assistance reports Invoice outline Trailermatics interface Trailer reservations Key Performance Indicators It can be accessed through a reliable and secured site: This service includes: Digitalised registration certificate Compulsory statutory visit report Validity dates for regulatory technical inspections Estimates and works carried out Invoices issued, already paid or due for payment Reports on any breakdown repairs made Check-outs and check-ins for all rented equipment Roadside Assistance reports Thanks to the implementation of key performance indicators such as monitoring compliance, the statistics correlated to fleet damages and the frequency of inspections of the vehicles, we have been able to improve our efficiency and we have professionalised our operations. In short, working with TIP allows us to better concentrate on our core business! Marc Vadé, Transport Purchasing Manager - Air Liquide

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13 SMART SERVICES Fleetadvice 11 FLEETADVICE With more than 45 years experience in the trailer industry, we can help you to improve your business and stay ahead in the market. the management of your fleet. Our analysis is based on years of practical expertise, an important database for sector benchmarks and proven methodology. With a team of industry experts that Our FleetAdvice Service offers a unique and comprehensive study that helps identify optimisation opportunities associated with work closely with your internal teams, we are able to achieve the desired results within a mutually agreed timeframe. When is FleetAdvice interesting for you? Cost-related reasons: High operating costs Significantly varying utilisation levels Increasing vehicle-damage costs Unknown overall costs Own workshops that work inefficiently Aging fleet Service-related reasons: Long downtimes Too many suppliers Lack of loyalty on the part of sub-suppliers Decentralised fleet Too many independent companies Generally high costs Your benefits: Cost savings of roughly 15% per study Valuable planning towards improvement of processes Recommendations for future strategies Support with the implementation and controlling of your fleet

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