PHILIPPINE HEALTHCARE INFORMATION MANAGEMENT SERVICE INDUSTRY. State of the Industry Report. JOSEFINA V. LAUCHANGCO President HIMOAP

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1 PHILIPPINE HEALTHCARE INFORMATION MANAGEMENT SERVICE INDUSTRY State of the Industry Report JOSEFINA V. LAUCHANGCO President HIMOAP

2 2013 Industry Data HIM Industry Data FTE 13,000 14,000 24,700 44,849 65,895 FTE Annual Growth Rate 4% 8% 76% 82% 47% Revenue ( USD in Million Revenue Annual Growth Rate 3% 11.5% 172% 67% 114% CAGR Revenue : 60.94% 2

3 FTEs (in 000) Projection : *CAGR Revenue : 25% $277 $ $ $2,400 $1,300 $1,800 $3,000 $2,500 $2,000 $1,500 $1,000 $500 $0 Revenue ( in 000,000) P 2015P 2016P Revenues FTEs P - Projections

4 Revenues (in US$) Services Increasing in Complexity and Value 17,000 15,000 Average Revenue/FTE 15,000 Healthcare Analytics 13,000 11,000 11,215 10,300 Telemedicine 9,000 7,000 5, Case Management Revenue/FTE Revenue Cycle Mngt Medical Transcription Claims Processing

5 Market Share (in %) Growing Share of Global Market Rest of the World 99.6% 2011 Rest of the World 98.9% 2013 Philippines 0.4% GROWTH IN MARKET SHARE 1.5% 1.0% 0.5% 0.0% 0.4% >2x growth 1.1% 2013 Global Revenue = US$ B CAGR = 21.4% Philippines 1.1% SOURCE: MARKETSAND MARKETS,

6 Geographical Market North America Europe ANZ ASIA Others *US is still the top market, with approximately 90% *Increasing interest in ASIA

7 Service Offerings NON- VOICE VOICE IT ANALYTICS TRAINING HEALTHCARE DOCUMENTATION CASE MANAGEMENT EMR/EHR APPLICATION DEVLOPMENT.MEDICAL TRANSCRIPTION Healthcare business intelligence for : Provider, Payers, Pharmaceutical PATIENT APPOINTMENT Medical coding CLAIMS PROCESSING MOBILE HEALTHCARE NURSING TRIAGE Medical billing BACK OFFICE COMPONENT OF RCM DATA SECURITY TELEMEDICINE Medical terminology Data Analytics for Predictive Healthcare Management SUPPLY CHAIN MANAGEMENT PROVIDERS VIRTUAL ASSISTANCE GAMIFICATION Service management

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9 Key Industry Strength. 1. Sizeable and Amenable Talent pool 2. Medical know-how that leads to good customer interaction skills and efficient delivery of niche services 3. Strong cultural affinity with the U.S. 4. Strong English Voice Skills 5. Government Support - PPP

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11 Prospects and Opportunities Changing Consumer Behavior Emerging Technologies Consumer Adoption of New Technologies

12 Prospects and Opportunities ASEAN Integration Myanmar Laos Vietnam Thailand Cambodia Malaysia Singapore Philippines Brunei Darussalam Indonesia Whereas the rest of ASEAN is competing for foreign capital in manufacturing, electronics, financials, and food manufacturing, the Philippines is clearly set to become the leader in services within the ASEAN area by the time the region gets more integrated in 2015, Paulinius Kuncinas, regional editor for Asia Oxford Business Group

13 Prospects and Opportunities U.S. ICD 10 Migration Productivity reduction would pressure providers and payers to source alternate capacity High cost of ICD-10 implementation

14 CHALLENGES TALENT Telecom Infrastructure Power Cost COMPLIANCE Negative perceptions towards the occupations in the HIM Insubstantial Career Awareness Inadequate HIM focused training programs Highly-priced - one of the highest in the region Data Privacy of 2012 no specific agency / organization to regulate the policies under the law. Level of alignment to HIPAA SME Support CAPABILITY Limited access to Market and Capital Not ready for ICD 10 implementation. Lack of trainers

15 TALENT INDUSTRY CAPABILITY TECHNOLOGY INFRASTRUCTURE SME support Marketing ACTION ITEMS Introduce new HIM courses and certification programs to build new skills ensuring supply of talent Train the trainers program to increase faculty proficient on occupations in HIM Views on the occupations should be repositioned to correct the misperceptions Programs for ICD-10 preparedness Develop innovative and creative new business models for healthcare service delivery that take advantage of key trends in changing consumer behavior Develop homegrown innovations in technologies for healthcare services, particularly in mobile and social media platforms Telco companies should work closely with the industry to ensure the network adapts to the changing needs of the market. Programs should be developed to enhance their competitiveness in the market Expand market beyond U.S.

16 HIMOAP s Initiatives TWSP Program with TESDA TWSP 80.4 % employment rate 2014 MOA signed 1500 vouchers for 12 participating TVIs Curriculum Development Revision of Medical Transcription TR TR for Medical Coding and Billing

17 HIMOAP s Initiatives HIMOAP ICTO Partnership 2014 Medical Coding Training with AAPC Certification 30 Scholars from 12 companies AHIMA Convention 2011 Utah 2012 Chicago 2013 Atlanta 2014 San Diego - Exhibition and Business Forum

18 HIMOAP s Initiatives HIMOAP- DTI- BOI Partnership U.S. Trade Mission Company Delegation 4 Cities San Francisco Washington New York Atlanta

19 HIMOAP s Initiatives Capability Building : ALL ABOUT HIM Seminars

20 THANK YOU