Philippine Information Technology and Business Process Management (IT-BPM) Road Map

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1 Philippine Information Technology and Business Process Management (IT-BPM) Road Map

2 Executive Summary Investor Brief

3 The information technology and business process management (IT-BPM) and global in-house center (GIC) industry in the Philippines has grown at an annual rate of 30 percent over a decade, faster than the growth of the global offshore services market. As it has grown, the industry has diversified significantly in breadth, scale, and maturity of services. An ambitious forecast embodied in an industry road map of revenues of US$25 billion and 1.3 million direct employees by 2016 appears to be within reach. If these targets are reached, the Philippine IT-BPM and GIC industry will have consolidated over 10 percent of the global IT-BPM market. This share will be maintained at least until 2016, when global market is expected to be between US$240 billion and US$250 billion (Everest Global estimate as of 2012).

4 Collectively, the industry provides services for a wide range of prominent Fortune 1000 firms in North America, Asia, and European Union. The Philippines share of the global IT-BPM and GIC market is estimated at approximately 9.5 percent. IT-BPM: information technology and business process management; IBPAP: Information Technology and Business Process Association of the Philippines

5 The industry s contribution to economic development is based in Metro Manila and in other highly urbanized areas throughout the country, or Next Wave Cities TM Sources: IBPAP, Everest Group analysis (2011)

6 The Philippine IT-BPM industry has grown rapidly since 2006 Sources: Everest Group and Outsource2Philippines (2012)

7 Philippine IT-BPM and GIC Industry Current State and Positioning

8 The IT-BPM and GIC industry in the Philippines is characterized by the following: strong voice sector rapidly expanding non-voice sector complex services sectors large and talented English-speaking labor pool strong affinity with Western culture and business processes

9 There is faster growth in non-voice, complex services Source: O2P-BPAP Periodic Survey (August 2012)

10 The Philippine IT-BPM workforce grew at an average of 21 percent annually between 2007 and 2011 Source: IBPAP (2012)

11 In the O2P and BPAP surveys of 2009 and 2012, 92 percent of respondents (companies of different sizes and portfolio offerings) said they planned to increase their employee base; with most planning to increase by under 5 percent to as much as 50 percent * As of September 2012 Source: O2P-BPAP Periodic Survey (August 2012)

12 The industry is projected to earn US$25 billion in revenues and employ 1.3 million and 3.2 million Filipinos directly and indirectly by At this size, it could account for about 8 percent of Philippine GDP Sources: IBPAP data; IBPAP, Everest Group, and Outsource2Philippines analysis; World Bank and IMF projections for GDP (2012)

13 The Philippines has the third-largest annual graduate pool among the world s top IT-BPM service centers, after India and China, and leading Poland, Mexico, Egypt, and Malaysia Sources: Commission on Higher Education; global industry data; Everest Group analysis (2011)

14 The Philippines is well-positioned among global IT-BPM services providers in four key human resource indicators: scalability, experienced talent pool, quality of English accent (and cultural affinity with the US), and size of graduate pool Higher scores imply greater competitiveness Sources: IBPAP and Everest Group analysis (2010)

15 The industry realizes that the next wave of growth must necessarily involve alternative locations, the best of which are called the Next Wave Cities TM *Established Metro areas are in bold Sources: IBPAP; DOST-ICTO (2011)

16 The Philippines is a competitive destination for the IT-BPM and GIC industry because of its scalable educated talent pool, distinctive Filipino workforce characteristics, cost competitiveness, excellent infrastructure, government support and public-private partnership, and proven track record Source: IBPAP (2012)

17 The Philippines remains one of the most cost-competitive locations in the world for voice Sources: Everest Group and Outsource2Philippines (2012)

18 However, the appreciation of the Philippine peso in 2012 coupled with the depreciation of the Indian rupee widened the gap somewhat between these global leaders in IT-BPM Sources: Everest Group and Outsource2Philippines (2012)

19 As IT-BPM and GIC services providers expand outside Metro Manila to Next Wave Cities TM and other suitable locations offering large, stable talent supply, the cost advantage improves Sources: IBPAP and TeamAsia (2012), Next Wave Cities ( )

20 Telecom infrastructure is available throughout the archipelago Sources: Industry data (2012),

21 Most IT-BPM and GIC executives view the Philippines as a less-risky location for the provision of IT-BPM and GIC services Source: O2P-BPAP Periodic Survey (August 2012)

22 Global Market Role of the Philippines

23 As the market grows, the composition of the BPM market is expected to evolve dramatically, with non-voice, complex services becoming the fastest-developing segments BPM: business process management; F&A: finance and accounting; HR: human resources; KPO: knowledge process outsourcing Sources: Everest Group and Outsource2Philippines (2010)

24 According to Everest, the Philippines is a mature location for offshore IT-BPM services Source: Everest Group analysis (2011)

25 A wide range of IT-BPM and GIC services are currently being delivered from the Philippines; diversification is expected to intensify Sources: Everest Group and Outsource2Philippines (2011)

26 O2P-BPAP surveys show that 65 percent of respondents have maintained clients in North America in the last 3 years, while adding more clients in other geographies Source: O2P-BPAP Periodic Survey (August 2012)

27 Voice BPM

28 Since 2010, the Philippines has been the global leader in voice services. The Contact Center Association of the Philippines (CCAP), the lead association for voice BPM in the Philippines, reported that the Philippine voice sector posted 21-percent growth in 2011 with 416,000 employees providing US$7.4 billion in services to the world. By end-2012, growth was 21 percent, with 502,000 Filipinos employed in the contact center industry and revenues at US$8.6 billion.

29 CCAP reported that job opportunities in the voice industry are expected to double in the coming years, creating 862,000 jobs by 2016 CAGR: compound annual growth rate e: estimate Source: CCAP (2012)

30 Voice BPM is expected to gain US$14.7 billion in revenues by 2016 CAGR: compound annual growth rate e: estimate Source: CCAP (2012)

31 Global voice BPM market continues to expand BPM: business process managementl; E: Estimate; CEE: Central and Eastern Europe Source: CCAP (2012)

32 CCAP also reported that languages supported by the Philippine voice BPM diversified in 2012 Source: CCAP (2012)

33 Industries supported by the Philippines voice industry continue to expand Source: CCAP (2012)

34 Software Development And IT Outsourcing

35 International research firm Everest Group reports that the Philippines is already a mature destination for software development and information technology outsourcing (ITO), joining the ranks of India, China, and Poland. Gartner, a leading information technology research and advisory company, also reports that the country has a growing but underdeveloped IT services market, with a good, skilled, and young labor pool that is scalable at a low cost.

36 India remains the market leader, followed by Canada new European Union members, and China. Mexico and the Philippines were each responsible for 1 percent of the overall market Source: UNCTAD, based on information from the Everest Research Institute (2012)

37 In the Philippines, 78 percent of FTEs in the IT services industry serve the North American market; 12 percent serve the domestic market IT: information technology; APAC: Asia Pacific; CAGR: compound annual growth rate; FTEs: full-time employees; f: forecast Sources: Everest Group and Outsource2Philippines (2011): BSP IT-BPO Survey 2010

38 Average global growth rate is expected to reach 16 percent by 2016 CEE: Central and Eastern Europe; E: Estimate; ITO: information technology outsourcing Sources: Everest Group and Outsource2Philippines (2010)

39 Animation and Game Development

40 Animation skills, creative imagination, and passion for gaming are the cornerstones of the animation and game development industry. With a talent pool whose skills are at par with the world s greatest, animation and game development are two of the most promising sectors in the IT-BPM industry.

41 The Philippines animation and game development industry has been growing steadily in terms of size and capability APAC: Asia Pacific; CAGR: compound annual growth rate; FTEs: full-time employees; UK: United Kingdom Sources: Everest Group and Outsource2Philippines (2011)

42 The animation and game development industries have a credible share of the offshore market Sources: Everest Group and Outsource2Philippines (2011)

43 The offshore segment constitutes a small, yet growing percent of the large animation and game development market Sources: Everest Group and Outsource2Philippines (2011)

44 There is a growing offshore opportunity across the value chain and market areas in the animation and game development industry Sources: Everest Group and Outsource2Philippines (2011)

45 PPP initiatives are being pursued in several locations to drive the growth of the sector DOST-ICTO: Department of Science and Technology-Information and Communications Technology Office; DTI: Department of Trade and Industry CITEM: Center for International Trade Expositions and Missions; BOI: Board of Investments; BETP: Bureau of Export Trade Promotion IBPAP: Information Technology and Business Process Association of the Philippines Sources: Everest Group and Outsource2Philippines (2010)

46 Healthcare Information and Management Outsourcing

47 The prospects for the healthcare information management (HIM) industry in the Philippines remain bright and industry experts are optimistic about its growth. In 2011, the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP) report growth of 172 percent in the country s HIM sector.

48 In 2010, the largest destination market for transcription was still the US at 85 percent APAC: Asia Pacific; CAGR: compound annual growth rate; FTEs: full-time employees ; UK: United Kingdom; US: United States Sources: Everest Group, Outsource2Philippines, and Bangko Sentral ng Pilipinas (2010)

49 Globally, offshoring is a small but rapidly growing segment of the health services market HIM: healthcare information management; RCM: Sources: Everest Group and Outsource2Philippines (2010)

50 Several trends point to the continued adoption of outsourcing in the health care provider segment Sources: Everest Group and Outsource2Philippines (2010)

51 A range of service areas are likely to drive growth of outsourcing and offshoring in health care Sources: Everest Group and Outsource2Philippines (2011)

52 Role of the Government Transforming Public-Private Partnership

53 Despite the persistent economic downturn experienced worldwide, the Philippine IT-BPM and GIC industry remains strong and continues to grow in double digits. Government and various non-government industry organizations and associations have come to recognize the significant contribution of the IT-BPM and GIC industry to the economy, more transparent of which are the revenues generated and other value and jobs created, directly and indirectly, by this fast-growing sector.

54 Source: Philippine Development Plan Government s fundamental development plan aims to support a globally competitive services sector

55 Broad-based government support is aligned with industry objectives to reach the goals of Road Map 2016 BETP: Bureau of Export Trade Promotion; BSP: Bangko Sentral ng Pilipinas; CHED: Commission on Higher Education; DepEd: Department of Education; DFA: Department of Foreign Affairs; DOE: Department of Energy; DOLE: Department of Labor and Employment; DOST-ICTO: Department of Science and Technology- Information and Communications Technology Office; DOT: Department of Tourism; DTI: Department of Trade and Industry; FTSC: Foreign Trade Service Corps; LGUs: Local Government Units; NEDA: National Economic and Development Authority; OP: Office of the President Sources: Government and Industry Data

56 Thank you.

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