Quality Assurance Components and Indicators

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1 Quality Assurance Components and Indicators Component 1 Philosophy, Vision, Objectives and Plan Indicator 1.1 Planning Development Process (OHEC 1.1) Component 2 Production of Graduates Indicator 2.1 System and Mechanism for Program Development and Management (OHEC 2.1) Indicator 2.2 Full-Time Lecturers Holding Doctoral Degrees (OHEC 2.2) Indicator 2.3 Full-Time Lecturers Holding Academic Titles (OHEC 2.3) Indicator 2.4 System for Full-Time Lecturer and Support Staff Development (OHEC 2.4) Indicator 2.5 Library, Teaching-Learning Facilities, and Learning Environment (OHEC 2.5) Indicator 2.6 System and Mechanism for Teaching- Learning Management (OHEC 2.6) Indicator 2.7 System and Mechanism for Improving Learning Outcomes as Determined by Graduates Characteristics (OHEC 2.7) Indicator 2.8 Achievements of Moral and Ethical Development Provided to Students (OHEC 2.8) Indicator 2.9 Bachelor s Degree Graduates Who Can Secure Jobs and Who Can Be Self-Employed within One Year (ONESQA 1) Indicator 2.10 Quality of Bachelor s, Master s and Doctoral Degree Graduates in Compliance with the TQF: HEd (ONESQA 2) Indicator 2.11 Published or Disseminated Academic Works of Master's Degree Graduates (ONESQA 3) Indicator 2.12 Published or Disseminated Academic Works of Doctoral Degree Graduates (ONESQA 4) Indicator 2.13 Faculty Development (ONESQA 14) Component 3 Student Development Activities Indicator 3.1 System and Mechanism for Provision of Academic Guidance and Information Services (OHEC 3.1) Indicator 3.2 System and Mechanism for Promotion of Student Development Activities (OHEC 3.2) 1

2 Component 4 Research Indicator 4.1 System and Mechanism for Research or Creative Work Development (OHEC 4.1) Indicator 4.2 System and Mechanism for Management of Knowledge Derived from Research or Creative Works (OHEC 4.2) Indicator 4.3 Research or Creative Work Funds in Proportion to the Total Number of Full-time Lecturers and Researchers (OHEC 4.3) Indicator 4.4 Research or Creative Work Publication or Dissemination (ONESQA 5) Indicator 4.5 Research or Creative Works Utilized (ONESQA 6) Indicator 4.6 Quality Certification of Academic Works (ONESQA 7) Component 5 Academic Services to Society Indicator 5.1 System and Mechanism for Provision of Academic Services to Society (OHEC 5.1) Indicator 5.2 Process of Academic Service Provision for Society s Benefits (OHEC 5.2) Indicator 5.3 Utilization of Knowledge and Experiences Derived from Academic Services to Develop Teaching - Learning and / or Research (ONESQA 8) Indicator 5.4 Outcomes of the Learning and Strengthening of External Communities or Organizations (ONESQA 9) Indicator 5.5 Direction to the Solution or Prevention of Social Problems in the Institution and Its Results (ONESQA 18.1) Indicator 5.6 Direction to the Solution or Prevention of Social Problems outside the Institution and Its Results (ONESQA 18.2) Component 6 Preservation of Art and Culture Indicator 6.1 System and Mechanism for Preservation of Art and Culture (OHEC 6.1) Indicator 6.2 Promotion and Support of Art and Culture (ONESQA 10) Indicator 6.3 Aesthetical Development in Art and Culture Dimensions (ONESQA 11) 2

3 Component 7 Administration and Management Indicator 7.1 Leadership of University Council and Administrators at All Levels (OHEC 7.1) Indicator 7.2 Institutional Development towards a Learning Organization (OHEC 7.2) Indicator 7.3 Information System for Management and Decision-Making (OHEC 7.3) Indicator 7.4 Risk Management System (OHEC 7.4) Indicator 7.5 University Council s Performance in Compliance with Roles and Responsibilities (ONESQA 12) Indicator 7.6 University Administrators Performance in Compliance with Roles and Responsibilities (ONESQA 13) Component 8 Finance and Budget Indicator 8.1 System and Mechanism for Finance and Budget (OHEC 8.1) Component 9 System and Mechanism for Quality Assurance Indicator 9.1 System and Mechanism for Internal Quality Assurance (OHEC 9.1) Indicator 9.2 Result of Internal Quality Assessment Approved by Immediate Supervisor (ONESQA 15) Component 10 Development Accomplishments Based on Institution s Identity Indicator 10.1 Institution Administration Accomplishments in Institution s Identity (ONESQA 16.1) Indicator 10.2 Graduate Development Accomplishments Based on Institution s Identity (ONESQA 16.2) Indicator 10.3 Development Accomplishments Based on Institution s Emphasis and Strengths Reflecting Institution s Uniqueness (ONESQA 17) 3

4 Quality Component 1 Philosophy, Vision, Objectives and Plan Indicator 1.1 Planning Development Process (OHEC 1.1) Type of Indicator Process 1. There is a strategic plan that is aligned with the University Council s policy with the participation of the University s or the School s personnel. The strategic plan must be approved by the University Council or the School s Committee and in alignment with the University s philosophy and the Private Higher Education Institutions Act. The strategic plan must be in accordance with the focus of the university type, the 15 - year Long-Term Higher Education Plan (2 nd issue ) and the Higher Education Development Plan (10 th issue ). 2. The University s strategic plan is transmitted to all internal units. 3. There is a process to translate the strategic plan into an annual action plan which covers the four missions: teaching - learning, research, academic services and preservation of art and culture. 4. The key performance indicators (KPI) and targets to measure achievements indicated in the strategic plan and the annual action plan are set. 5. The implementation of the annual action plan covers the four missions of the University. 6. The performance results based on the indicators in the annual action plan are followed up at least twice a year and the results are reported to the Dean and the President for consideration. 7. The performance results based on the indicators in the strategic plan are assessed at least once a year and the results are reported to the President and the University Council or the School s Committee for consideration. 8. The University Council s or the School s Committee s consideration, comments and suggestions are adopted to improve the strategic plan and the annual action plan. 4

5 1 item 2 or 3 items 4 or 5 items 6 or 7 items 8 items Remark University level : University Council School level : School s Committee Quality Component 2 Production of Graduates Indicator 2.1 System and Mechanism for Program Development and Management (OHEC 2.1) Type of Indicator Process 1. A system and a mechanism for opening new programs and improving the current programs according to the rules and regulations set forth by OHEC and the University are in place and they are implemented accordingly. 2. A system and a mechanism for closing a program according to the rules and regulations set forth by OHEC and the University are in place and they are implemented accordingly. 3. Every program is managed in compliance with the Higher Education Program and the Thai Qualifications Framework for Higher Education (TQF : HEd). Management in compliance with the TQF : HEd means every program must be evaluated according to TQF 1 key performance indicators in order to assure the quality of the program and the teaching-learning. In case the programs have no TQF 1, the evaluation can be done according to the indicators set in Appendix A. The professional programs must be accredited by the professional councils or organizations concerned. 4. There is a committee that monitors the implementation of the above three standard criteria throughout the period of program management and all programs are evaluated at least once in 5 years according to the time specified in the Program 5

6 . The programs implemented in compliance with the TQF : HEd must be monitored in order to comply with the indicators in Item 3. All programs must achieve the first five indicators and at least 80% of the indicators specified for each year. 5. There is a committee that monitors the implementation of the above three standard criteria throughout the period of program management and all programs must be developed according to the evaluation results in Item 4. All programs implemented in compliance with the TQF : HEd must achieve all indicators in Item 3. 1 item 2 items 3 items 4 items 5 items Remark University level : OHEC School level : University Indicator 2.2 Full-Time Lecturers Holding Doctoral Degrees (OHEC 2.2) Type of Indicator Input for Type B and Type C2 Universities To obtain the score of 5, the percentage of full - time lecturers holding Ph.D. must be 30% or higher. Calculation Percentage of FT lecturers holding PhD = Total number of FT lecturers holding PhD Total number of FT lecturers x 100 6

7 Indicator 2.3 Full-Time Lecturers Holding Academic Titles (OHEC 2.3) Type of Indicator Input for Type B and Type C2 Universities To obtain the score of 5, the percentage of full-time lecturers holding assistant professor, associate professor, and professor titles must be 60% or higher. Calculation Percentage of FT lecturers holding academic titles = Total number of FT lecturers holding academic titles x 100 Total number of FT lecturers Indicator 2.4 System for Full-Time Lecturer and Support Staff Development (OHEC 2.4) Type of Indicator Process 1. There is a plan for lecturer management and development in terms of academic, teaching and evaluation techniques. There is a plan for support staff management and development which is based on analysis of empirical data. 2. The management and development of lecturers and support staff are carried out according to the set plan. 3. Employment benefits to promote health and boost morale of lecturers and support staff are in place so they can work efficiently. 4. A monitoring system is in place to ensure that knowledge and skills that lecturers and support staff acquire from development activities are applied to improve teaching and learning, evaluation of student learning outcomes and other related work. 5. Ethical standards are conveyed to lecturers and support staff and practices according to standards are monitored. 7

8 6. The achievement of the management and development plan for lecturers and support staff is assessed. 7. The results of assessment are used for improving the plan or improving the management and development of lecturers and support staff. 1 item 2 items 3 or 4 items 5 or 6 items 7 items Indicator 2.5 Library, Teaching-Learning Facilities, and Learning Environment (OHEC 2.5) Type of Indicator Input 1. Computers must be managed or serviced for students not higher than 8 FTES per computer. 2. Online library and learning resources are accessible and trainings on their use are provided for students every academic year. 3. There are appropriate physical facilities for teaching - learning and student development, comprising of at least classrooms, labs, equipment/media and wireless internet connection points. 4. There are other necessary facilities, comprising of at least online registration, sanitation and infirmary services, food services and sports facilities. 5. Public utilities and security systems for buildings and surrounding areas are provided in accordance with the law, comprising of at least water, electricity, wastes and garbage disposal systems including fire protection system and equipment. 6. The results of quality assessment of the services in Items 2-5 must be at least 3.51 out of 5. 8

9 7. The results of quality assessment in Item 6 are used as information for the development of physical facilities that respond to the needs of the service recipients. 1 item 2 or 3 items 4 or 5 items 6 items 7 items Indicator 2.6 System and Mechanism for Teaching- Learning Management (OHEC 2.6) Type of Indicator Process 1. All programs have a system and a mechanism to ensure the quality of studentcentred teaching - learning management. 2. Course Specification and Field Experience Specification (if any) of every course in compliance with the TQF : HEd are provided before the semester begins. 3. All programs must have courses that encourage self-directed learning and application of knowledge acquired both inside and outside classes or from research. 4. Academic or professional experts or experienced persons from external organizations or communities participate in the teaching - learning process of all programs. 5. Knowledge from research or knowledge management process is used to develop teaching-learning methods. 6. The student satisfaction with the quality of teaching - learning and supporting facilities is assessed in every course every semester. The satisfaction assessment results for each course must be at least 3.51 out of There is development or improvement of teaching - learning, teaching strategies, or learning assessment in all courses based on course evaluation results. 9

10 1 item 2 or 3 items 4 or 5 items 6 items 7 items Indicator 2.7 System and Mechanism for Improving Learning Outcomes as Determined by Graduates Characteristics (OHEC 2.7) Type of Indicator Process 1. A survey of the characteristics of graduates as required by employers is conducted for every bachelor s degree program at the end of the program cycle. 2. The results of the survey in Item 1 are used for improving the curriculum, teaching - learning, learning assessment and learning outcomes to enhance the professional skills and characteristics of graduates as required by employers. 3. Human resources, information technology and budget support are provided to develop the characteristics of graduates as required by employers. 4. A system and a mechanism are in place to encourage students at the undergraduate and graduate levels to attend academic conferences or present academic works at inter - university, national or international conferences. 5. There are activities organized by the University to develop ethics and morals of students at the undergraduate and graduate levels. 1 item 2 items 3 items 4 items 5 items 10

11 Indicator 2.8 Achievements of Moral and Ethical Development Provided to Students (OHEC 2.8) Type of Indicator Outcome 1. Students ethical and moral behaviors to be developed are clearly written out. 2. Students moral and ethical behaviors which are aimed at as specified in Item 1 are conveyed to the executives, lecturers, students, and people concerned throughout the University. 3. There are projects or activities which promote ethical and moral behaviors of students as specified in Item 1. Indicators and targets for measuring success are specified. 4. Projects or activities which promote ethical and moral behaviors of students are assessed according to the indicators and targets specified in Item 3. At least 90 percent of the indicators must be achieved. 5. There are students or student activities that are recognized by organizations or institutions at the national level in the area of morals and ethics. 1 item 2 items 3 items 4 items 5 items Indicator 2.9 Bachelor s Degree Graduates Who Can Secure Jobs and Who Can Be Self-Employed within One Year (ONESQA 1) Calculation Total number of bachelor's degree graduates who can secure jobs and who can be self-employed within one year x 100 Total number of bachelor's degree graduates who responded to the survey Respondents : At least 70% of graduates from all programs 11

12 100% = 5 scores Data Analysis 1. Number of respondents 2. Number of graduates from all programs 3. Number of employed graduates 4. Number of self-employed graduates 5. Number of graduates who were employed before joining the programs 6. Number of graduates who are furthering their studies 7. Salary/Monthly income of employed or self-employed graduates Indicator 2.10 Quality of Bachelor s, Master s and Doctoral Degree Graduates in Compliance with the TQF: HEd (ONESQA 2) Calculation Sum of the evaluation scores Total number of graduates who were evaluated Respondents : Employers or institutions where graduates are furthering their studies (Al least 20% of graduates from each level were evaluated.) Use the average score out of 5 Indicator 2.11 Published or Disseminated Academic Works of Master's Degree Graduates (ONESQA 3) Academic works of master s degree graduates: Research articles derived from Theses (Plan A) or articles derived from Independent Study (Plan B) 12

13 Quality Level of Publication Score Quality Level 0.25 Research articles disseminated to the public in any form 0.50 Research articles published in the proceedings of national conferences 0.75 Research articles published in the proceedings of international conferences or published in national journals 1.00 Research articles published in international journals - Disseminated to the public in any form : The research article was published in proceedings, journals or academic publications at the faculty or university level which have peer review including external reviewer - Published in the proceedings of national conferences : The research article was presented at the national conference and the full paper was published in the proceedings. The national conference should comprise of an editorial board or organizing committee consisting of at least 25% of external professors or Ph.D. holders or experts whose academic works are recognized in the field of study. - Published in the proceedings of international conferences : The research was presented at the international conference and the full paper was published in the proceedings. The international conference should comprise of an editorial board or organizing committee consisting of at least 25% of overseas professors or Ph.D. holders or experts whose academic works are recognized in the field of study. - National journals : Journals listed in the database of Thai Journal Citation Index Centre (TCI) or listed in the ONESQA Announcement - International journals: Journals listed in the SJR (SCI mago Journal Rank : www. scimagojr.com), ISI Web of Science (Science Citation Index Expand, Social Sciences Citation Index, Art and Humanities Citation Index), Scopus, or listed in the ONESQA Announcement. 13

14 Quality Level of Dissemination Score Quality Level * Creative works disseminated at the institutional or provincial level 0.25 Creative works disseminated at the national level 0.50 Creative works disseminated at the international joint project level 0.75 Creative works disseminated at the ASEAN level 1.00 Creative works disseminated at the international level * Organizing committee comprises of least 3 members including an external member. - International joint project level : Joint project of Thailand and other countries - ASEAN : Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam - ASEAN level : At least 5 ASEAN countries including Thailand - International level : Open to all countries (At least 5 countries outside ASEAN) Calculation Sum of weight scores of published/disseminated academic works of master s degree graduates Total number of masters degree graduates x100 25% = 5 scores 14

15 Indicator 2.12 Published or Disseminated Academic Works of Doctoral Degree Graduates (ONESQA 4) Academic works of doctoral degree graduates: Research articles derived from Dissertations Quality Level of Publication Score Quality Level 0.25 Research articles published in the proceedings of national / international conferences or published in journals listed in the TCI database 0.50 Research articles published in national journals listed in the ONESQA Announcement 0.75 Research articles published in international journals listed in the ONESQA Announcement Research articles published in international journals listed in the SJR (SCI mago Journal Rank: www. scimagojr.com) or ISI or Scopus. - Published in the proceedings of national conferences : The research article was presented at the national conference and the full paper was published in the proceedings. The national conference should comprise of an editorial board or organizing committee consisting of at least 25% of external professors or Ph.D. holders or experts whose academic works are recognized in the field of study. - Published in the proceedings of international conferences : The research was presented at the international conference and the full paper was published in the proceedings. The international conference should comprise of an editorial board or organizing committee consisting of at least 25% of overseas professors or Ph.D. holders or experts whose academic works are recognized in the field of study. - National journals : Journals listed in the database of Thai Journal Citation Index Centre (TCI) or listed in the ONESQA Announcement - International journals: Journals listed in the SJR (SCI mago Journal Rank : www. scimagojr.com), ISI Web of Science (Science Citation Index Expand, Social 15

16 Sciences Citation Index, Art and Humanities Citation Index), Scopus, or listed in the ONESQA Announcement. Quality Level of Dissemination Score Quality Level * Creative Works disseminated at the institutional or provincial level 0.25 Creative Works disseminated at the national level 0.50 Creative Works disseminated at the international joint project level 0.75 Creative Works disseminated at the ASEAN level 1.00 Creative Works disseminated at the international level * Organizing committee comprises of least 3 members including an external member. - International joint project level : Joint project of Thailand and other countries - ASEAN : Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam - ASEAN level : At least 5 ASEAN countries including Thailand - International level : Open to all countries (At least 5 countries outside ASEAN) Calculation Sum of weight scores of published/disseminated academic works of doctoral degree graduates Total number of doctoral degree graduates x100 50% = 5 scores 16

17 Indicator 2.13 Faculty Development (ONESQA 14) Quality Levels of Lecturers Level of education Bachelor s Master s Doctoral Academic title Lecturer Assistant professor Associate professor Professor Calculation Sum of weight scores of lecturer quality levels Total number of FT lecturers Quality level of 6 = 5 scores 17

18 Quality Component 3 Student Development Activities Indicator 3.1 System and Mechanism for Provision of Academic Guidance and Information Services (OHEC 3.1) Type of Indicator Process 1. There are services that provide academic guidance and life counseling for students. 2. There are information services that are beneficial to students. 3. There are activities for students academic and professional development. 4. There are information services that are beneficial to alumni. 5. There are activities that help increase alumni s knowledge and experience. 6. The results of quality assessments of the services in Items 1-3 are at least 3.51 out of The results of quality assessments of the services are used for improving the services that respond to students needs. 1 item 2 or 3 items 4 or 5 items 6 items 7 items 18

19 Indicator 3.2 System and Mechanism for Promotion of Student Development Activities (OHEC 3.2) Type of Indicator Process 1. A student development activity plan is formulated to enhance students learning outcomes in all domains specified in the TQF : HEd. 2. There are activities that provide knowledge and skills in quality assurance for students. 3. Students are encouraged to apply knowledge in quality assurance to activities organized by themselves in at least 5 categories of activities for undergraduate level and at least 2 categories for graduate level from the following: Academic activities to enhance desirable characteristics of the graduates Sports and health activities Social services or environment conservation activities Moral and ethical development activities Promotion of art and culture activities 4. Students are encouraged to build networks in quality development within the university and with other institutions to arrange activities together. 5. The success of student development activities is assessed based on the objectives listed in the plans. 6. The results of assessment are used for improving the plan or the student development activities. 1 item 2 items 3 or 4 items 5 items 6 items 19

20 Quality Component 4 Research Indicator 4.1 System and Mechanism for Research or Creative Work Development (OHEC 4.1) Type of Indicator Process 1. A management system and a mechanism for research and creative works are in place to achieve the objectives of the University s research plan and they are implemented accordingly. 2. There is an integration of research or creative work process with teaching - learning management. 3. Lecturers and researchers research or creative work potential is developed and knowledge on research ethics is provided to them. 4. There is an allocation of the University s budget for research or creative works. 5. There is support for research or creative work according to the University s identity in at least one of the following areas : - research lab, research unit, tool center or center for research support and advice; - library or information sources for research support; - facilities or security in conducting research, such as ICT system or security system in research lab; - academic activities supporting research, such as academic conferences, creative work exhibitions, visiting professors. 6. There is a follow-up and assessment of research support in all aspects of Items 4 and The results of assessment are used for improving the support for research or creative works. 8. A system and a mechanism to create research or creative works based on local wisdom or social problems to meet demands of the community and society are in place and are implemented accordingly. 20

21 1 item 2 or 3 items 4 or 5 items 6 items 8 items Indicator 4.2 System and Mechanism for Management of Knowledge Derived from Research or Creative Works (OHEC 4.2) Type of Indicator Process 1. A system and a mechanism are in place to support the dissemination of research or creative works in academic conferences or their publication in national or international journals. The results of research or creative works are disseminated in academic conferences or published in national or international journals. 2. A system and a mechanism to collect, select, analyze and synthesize knowledge derived from research or creative works are in place and are implemented accordingly. 3. There are public relations and dissemination of knowledge derived from research or academic works from Item 2 to the general public and people concerned. 4. Research or creative works are utilized to make the utmost of their benefits and there is a certification of such practical utilization from external organizations or communities. 5. A system and a mechanism to assist in the protection of the copyrights of research or academic works which are utilized are in place and are implemented accordingly. 1 item 2 items 3 items 4 items 5 items 21

22 Indicator 4.3 Research or Creative Work Funds in Proportion to the Total Number of Full-time Lecturers and Researchers (OHEC 4.3) Type of Indicator Input Specific criteria for Type B and Type C2 Universities according to disciplines. 1. Science and Technology The research/creative work funds derived from internal and external sources amounting to 60,000 Baht or more per lecturer / researcher = 5 scores 2. Health Science The research/creative work funds derived from internal and external sources amounting to 50,000 Baht or more per lecturer / researcher = 5 scores 3. Humanities and Social Sciences The research/creative work funds derived from internal and external sources amounting to 25,000 Baht or more per lecturer / researcher = 5 scores Calculation 1. Amount of funds:ft lecturer/ researcher Total amount of funds from internal and external sources Total number of FT lecturers and researchers 2. Score Amount of funds : FT lecturer / researcher Amount of funds required for 5 scores x 5 22

23 Indicator 4.4 Research or Creative Work Publication or Dissemination (ONESQA 5) Quality Level of Publication Score Quality Level 0.25 Research articles published in the proceedings of national / international conferences or published in journals listed in the TCI database 0.50 Research articles published in national journals listed in the ONESQA Announcement 0.75 Research articles published in international journals listed in the ONESQA Announcement Research articles published in international journals listed in the SJR (SCI mago Journal Rank: or ISI or Scopus. - Research articles derived from students Theses or Dissertations are not included. - Published in the proceedings of national conferences : The research article was presented at the national conference and the full paper was published in the proceedings. The national conference should comprise of an editorial board or organizing committee consisting of at least 25% of external professors or Ph.D. holders or experts whose academic works are recognized in the field of study. - Published in the proceedings of international conferences : The research was presented at the international conference and the full paper was published in the proceedings. The international conference should comprise of an editorial board or organizing committee consisting of at least 25% of overseas professors or Ph.D. holders or experts whose academic works are recognized in the field of study. - National journals: Journals listed in the TCI database or listed in the ONESQA Announcement - International journals: Journals listed in the SJR (SCI mago Journal Rank : www. scimagojr.com), ISI Web of Science (Science Citation Index Expand, Social 23

24 Sciences Citation Index, Art and Humanities Citation Index), Scopus, or listed in the ONESQA Announcement. Quality Level of Dissemination Score Quality Level * Creative works disseminated at the institutional or provincial level 0.25 Creative works disseminated at the national level 0.50 Creative works disseminated at the international joint project level 0.75 Creative works disseminated at the ASEAN level 1.00 Creative works disseminated at the international level * Organizing committee comprises of least 3 members including an external member. - International joint project level : Joint project of Thailand and other countries - ASEAN : Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam - ASEAN level : At least 5 ASEAN countries including Thailand - International level : Open to all countries (At least 5 countries outside ASEAN) Calculation Sum of weight scores of research or creative works published/ disseminated Total number of FT lecturers and researchers x 100 Discipline Percentage Required for 5 scores Health Science 20% Science and Technology 20% Humanities and Social Sciences 10% To calculate the score of the faculty, use the average score of all programs. To calculate the score of the institute, use the average score of all faculties. 24

25 Indicator 4.5 Research or Creative Works Utilized (ONESQA 6) Research or creative works utilized Type of utilization 1. Public utilization : utilized for the benefits of the general public leading to better quality of life and economy e.g. public health, SME management, democracy promotion, art and culture, way of life according to sufficiency economy 2. Policy utilization : utilized for the formulation of laws, measures, regulations of organizations or public or private sector 3. Commercial utilization : utilized for the development of inventions or products which create income, or for more productivity 4. Indirect utilization : utilized for spiritual value, aesthetic value or happiness e.g. piece of art Calculation Total number of research or creative works utilized Total number of FT lecturers and researchers x % = 5 scores 25

26 Indicator 4.6 Quality Certification of Academic Works (ONESQA 7) Quality Level of Academic Works Score Quality Level 0.25 Academic articles published in national journals 0.50 Academic articles published in international journals 0.75 Textbooks or books which passed the evaluation of experts based on the criteria set by the university 1.00 Textbooks or books submitted for academic title appointment and passing the academic title evaluation criteria, or textbooks or books of high quality passing the academic title evaluation criteria - Academic articles, textbooks or books must be peer-reviewed before publishing. - The FT lecturer or research must have at least 50% of contribution in the published academic articles, textbooks or books. Calculation Sum of weight scores of academic works Total number of FT lecturers and researchers x % = 5 scores 26

27 Quality Component 5 Academic Services to Society Indicator 5.1 System and Mechanism for Provision of Academic Services to Society (OHEC 5.1) Type of Indicator Process 1. A system and a mechanism to provide academic services to society are in place and are implemented accordingly. 2. There is an integration of academic services to society with teaching-learning. 3. There is an integration of academic services to society with research. 4. The achievement in the integration of academic services to society with teaching-learning and research is assessed. 5. The results of assessment are used for improving the integration of academic services to society with teaching-learning and research. 1 item 2 items 3 items 4 items 5 items Indicator 5.2 Process of Academic Service Provision for Society s Benefits (OHEC 5.2) Type of Indicator Process 1. There are surveys of the needs of the community, the public or private sector, or professional organizations to determine the directions and set up plans for academic services according to the emphasis set by the university. 27

28 2. Cooperation is provided for academic services for learning and strengthening the community, or the public or private sector, or professional organizations. 3. The benefits or impacts of academic services to society are assessed. 4. The results of assessment in Item 3 are used for developing the academic service system and mechanism or activities. 5. There is development of knowledge gained from academic services and it is disseminated to the personnel of the university and to the general public. 1 item 2 items 3 items 4 items 5 items Indicator 5.3 Utilization of Knowledge and Experiences Derived from Academic Services to Develop Teaching - Learning and / or Research (ONESQA 8) Type of Indicator Outcome - Knowledge and experience derived from one academic service project/activity can be utilized to develop either teaching-learning or research, or both teaching-learning and research. - To achieve this indicator, both teaching-learning and research must be developed. Calculation Total number of academic service projects/ activities utilized for developing teaching-learning and research Total number of academic service projects/ activities in the plan approved by University Council X % = 5 scores 28

29 Indicator 5.4 Outcomes of the Learning and Strengthening of External Communities or Organizations (ONESQA 9) 1. Projects for strengthening of the external communities or organization complete the PDCA quality cycle and include participation of the external communities or organizations. 2. A least 80 % of the targets indicated in the plan are achieved. 3. The communities or organizations have leaders or members who continuously learn or conduct activities. 4. The communities or organizations create self-development mechanism while continuously or sustainably preserving their own identity and uniqueness. 5. The projects have positive impact and create value or strengthen communities or organizations. Remark - Continuously : at least 2 years - Sustainably : at least 5 years - Strengthen : self dependent 1 item 2 items 3 items 4 items 5 items 29

30 Indicator 5.5 Direction to the Solution or Prevention of Social Problems in the Institution and Its Results (ONESQA 18.1) 1. Projects for solution or prevention of social problems in the University complete the PDCA quality cycle. 2. At least 80% of the targets indicated in the plan are achieved. 3. The solution or prevention of social problems is useful and creates value for people in the University. 4. The solution or prevention of social problems creates positive impact and value for the University. 5. The solution or prevention of social problems is recognized at the national or international level. - 1 item 2 items 3 items 4-5 items Remark 1. The University must focus on one social problem the institution would like to solve or prevent and this must be approved by the University Council. 2. Each School may organize its own projects or join the University s projects in order to solve or prevent the social problem. 3. Each School may focus on another social problem and organize its own projects to solve or prevent it. This must be approved by the University Council. Scoring Remark 1. In case the School focuses on the same social problem as that of the University and join the University s projects, the School must report its participation in the School s SAR and evidence must be provided. In this case, the School obtains the same score as that of the University. 2. In case the School focuses on another social problem, the score to be given will be based on its performance outcome. 30

31 Indicator 5.6 Direction to the Solution or Prevention of Social Problems outside the Institution and Its Results (ONESQA 18.2) 1. Projects for solution or prevention of social problems outside the University completes the PDCA quality cycle. 2. At least 80% of the targets indicated in the plan are achieved. 3. The solution or prevention of social problems is useful and creates value for people in the community. 4. The solution or prevention of social problems creates positive impact and value for the community or society. 5. The solution or prevention of social problems is recognized at the national or international level. - 1 item 2 items 3 items 4-5 items Remark 1. The University must focus on one social problem the University would like to solve or prevent and this must be approved by the University Council. 2. Each School may organize its own projects or join the University s projects in order to solve or prevent the social problem. 3. Each School may focus on another social problem and organize its own projects to solve or prevent it. This must be approved by the University Council. Scoring Remark 1. In case the School focuses on the same social problem as that of the University and join the University s projects, the School must report its participation in the School s SAR and evidence must be provided. In this case, the School obtains the same score as that of the University. 2. In case the School focuses on another social problem, the score to be given will be based on its performance outcome. 31

32 Quality Component 6 Preservation of Art and Culture Indicator 6.1 System and Mechanism for Preservation of Art and Culture (OHEC 6.1) Type of Indicator Process 1. A system and a mechanism to preserve art and culture are in place and are implemented accordingly. 2. There is an integration of preservation of art and culture with teaching - learning and student activities. 3. There is dissemination of activities or services in preserving art and culture to the general public. 4. The achievement in the integration of preservation of art and culture with leaching - learning and student activities is assessed. 5. The results of assessment are used for improving the integration of preservation of art and culture with teaching - learning and student activities. 6. The University establishes or defines quality standards for art and culture, and creates works that are accepted at the national level. 1 item 2 items 3 items 4 items 5 or 6 items Indicator 6.2 Promotion and Support of Art and Culture (ONESQA 10) 1. Projects for promotion and support of art and culture complete the PDCA quality cycle. 2. At least 80% of the targets of the annual plan are achieved. 3. There is continuous promotion and support of art and culture. 32

33 4. The promotion and support of art and culture is useful and creates value for the internal / external community. 5. The promotion and support of art and culture is recognized at the national/international level. 1 item 2 items 3 items 4 items 5 items Indicator 6.3 Aesthetical Development in Art and Culture Dimensions (ONESQA 11) 1. The personnel s participation creates good organization culture. 2. The buildings are safe, hygienic and aesthetically decorated. 3. The landscape is decorated, beautifully maintained, natural and environmentally friendly. 4. Venues for art and culture activities are provided and activities are organized regularly to encourage participation of students and personnel. 5. The level of satisfaction of personnel and students with the aesthetic development in Items 1-4 is at least 3.51 out of 5. 1 item 2 items 3 items 4 items 5 items 33

34 Quality Component 7 Administration and Management Indicator 7.1 Leadership of University Council and Administrators at All Levels (OHEC 7.1) Type of Indicator Process 1. The University Council or the School s Committee performs all its duties required by law or regulations and carries out self-assessment according to predetermined criteria. 2. The administrator has vision and directions and convey them to the personnel at all levels, and is able to formulate a strategic plan. Information is used as basis of operations and university development. 3. The administrator monitors, follows up and assesses the performance results, as well as communicates the plans and performance results of the University or the School to the personnel. 4. The administrator supports the personnel s participation in management and empowers them to make a decision where appropriate. 5. The administrator provides knowledge and promotes personnel development in order to enable them to achieve the University s or the School s objectives at their full potential. 6. The administrator administers with the principles of good governance, taking into account the interests of the University or the School and the stakeholders. 7. The University Council or the School s Committee assesses the University s or the School s administrative performance and the administrator uses the results of assessment for improving the administration. 1 item 2 or 3 items 4 or 5 items 6 items 7 items 34

35 Remark - Principles of good governance include (1) effectiveness, (2) efficiency, (3) responsiveness, (4) accountability, (5) transparency, (6) participation, (7) decentralization, (8) rule of law, (9) equity, (10) consensus oriented. - University level : University Council - School level : School s Committee Indicator 7.2 Institutional Development towards a Learning Organization (OHEC 7.2) Type of Indicator Process 1. The knowledge to be acquired and the knowledge management objectives are set in accordance with the University s strategic plan in terms of production of graduates and research. 2. Target personnel to be given knowledge and skill development in production of graduates and research specified in Item 1 are identified. 3. Tacit knowledge gained from direct experience is shared and exchanged in order to identify good practices from the knowledge specified in Item 1 and is disseminated to the personnel identified in Item The knowledge specified in Item 1 from individuals and learning resources is developed into good practices, stored and disseminated as explicit knowledge. 5. Good practices gained from explicit knowledge and tacit knowledge from knowledge management in the current or previous academic year are applied to actual work. 1 item 2 items 3 items 4 items 5 items 35

36 Indicator 7.3 Information System for Management and Decision-Making (OHEC 7.3) Type of Indicator Process 1. There is an information system plan. 2. There is an information system for management and decision-making covering the University s missions in teaching-learning, research, administration and finance. The system can also be used for quality assurance. 3. The users satisfaction with the information system is assessed. 4. The results of assessment are used for improving the information system. 5. Information is sent through the network of external agencies (units) involved as required. 1 item 2 items 3 items 4 items 5 items Indicator 7.4 Risk Management System (OHEC 7.4) Type of Indicator Process 1. There is a committee or working group appointed to manage risks. The committee must consist of high-level administrators and representatives of all units responsible for the University s or the School s core mission. 2. There are analyses and identification of risks and risk factors that cause risks in at least three aspects of the university s or the School s context, e.g. Risk in resources (finance, budget, information technology systems, buildings) Risk in strategies or the university s strategies 36

37 Risk in policies, rules, and regulations Risk in operation, such as risk in program management process, research management, work system, quality assurance system Risk in personnel and good governance, especially ethics of lecturers and staff External risk Other risks within the university s context 3. There is a process to assess the opportunities and impact of risks and to prioritize risks as analyzed in Item There is a management plan for high-level risks and the plan is implemented. 5. The implementation of the plan is followed up, assessed and reported to the University Council or the School s Committee at least once a year. 6. The results of assessment and recommendations from the University Council or the School s Committee are used for adjusting the plan or analyzing risks in the following year. 1 item 2 items 3 or 4 items 5 items 6 items Remark University level : University Council School level : School s Committee Indicator 7.5 University Council s Performance in Compliance with Roles and Responsibilities (ONESQA 12) The University Council s performance in compliance with their roles and responsibilities is evaluated using the following criteria: 1. The University Council fulfills all the duties and responsibilities specified in the Higher Education Institutions Act. 37

38 2. The University Council sets up strategies and directions, and monitors the policies, rules and regulations. 3. The University Council follows all the rules and regulations of immediate supervisor and organizations concerned. 4. The University Council monitors and follows up the performance of the administrators. 5. The University Council implements all the 10 principles of good governance. The University Council's evaluation score out of 5 (Evaluation is done only at the university level.) Remark Principles of good governance include (1) effectiveness, (2) efficiency, (3) responsiveness, (4) accountability, (5) transparency, (6) participation, (7) decentralization, (8) rule of law, (9) equity, (10) consensus oriented. Indicator 7.6 University Administrators Performance in Compliance with Roles and Responsibilities (ONESQA 13) Type of Indicator Process The administrator s evaluation score out of 5 given by the committee appointed by the University Council. Administrator at the university level : Rector Administrator at the school level : Dean or equivalent 38

39 Quality Component 8 Finance and Budget Indicator 8.1 System and Mechanism for Finance and Budget (OHEC 8.1) Type of Indicator Process 1. There is a financial strategic plan that is aligned with the University s strategic plan. 2. There are directions to obtain financial resources, budget allocation criteria and efficient, transparent and accountable budget plan. 3. There is an annual budget plan which is aligned with the action plan of each mission and the University and personnel development. 4. Financial reports are systematically prepared and reported to the University Council at least twice a year. 5. The financial data is used for analyzing the university s expenses, financial status and stability on a continuous basis. 6. There are internal and external auditors that monitor and audit the budget utilization in accordance with the rules and regulations set up by the University. 7. The University s top administrators follow up the results of budget utilization in accordance with the targets. The financial report is used for planning and decision- making. 1 item 2 or 3 items 4 or 5 items 6 items 7 items 39

40 Quality Component 9 System and Mechanism for Quality Assurance Indicator 9.1 System and Mechanism for Internal Quality Assurance (OHEC 9.1) Type of Indicator Process 1. An internal quality assurance system and a mechanism that are appropriate and aligned with the University s mission and development from the department level or equivalent are in place and they are implemented accordingly. 2. The University policy committee and top administrators formulate policies for internal quality assurance. 3. There are additional indicators formulated in accordance with the University s identity. 4. The internal quality assurance system is implemented in all the following areas: 1) quality control, monitoring and assessment 2) annual quality assessment report submitted to the University Council and Office of Higher Education Commission according to the set schedule. The quality assessment report includes all the required data as specified by Office of Higher Education Commission in CHE QA Online 3) utilization of quality assessment results for formulating the University s quality development plan. 5. The internal quality assurance assessment results are used for improving the University s performance, thus leading to the improvement of all indicators listed in the strategic plan. 6. There is an information system which provides useful information on all 9 quality criteria of internal quality assurance. 7. There is participation of all parties concerned in the quality assurance particularly students, employers and service users according to the University s mission. 8. There are inter-university networks and activities to exchange quality assurance knowledge among institutions. 40

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