Features and Benefits of IP Communications - Integrated Access and IP Trunking

Transcription

1 Features and Benefits of IP Communications - Integrated Access and IP Trunking Verizon's Voice over IP (VoIP) portfolio of Trunking products provide customers the ease and efficiency of one network for both voice and data services. The benefits of Verizon VoIP's portfolio of feature-rich products include: One converged network for voice and data, reduced from two separate voice and data networks, resulting in lowers costs for our customers. One network for voice and data also makes network management easier. Any number of sites can be accessed from any location via the Internet. Services and features are managed through a familiar, web-based portal using intuitive click-and-point controls, including for easy moves, adds, and changes. Offers flexible growth choices and the ability to support remote locations since the service is scalable and interchangeable with other VoIP services. Offers versatile service options, which provide the advantages of VoIP while eliminating the need for updating PBX equipment and the capital expenditure required for premisesbased solutions. VoIP delivers Enterprise-Class features to large and small customers alike. Verizon VoIP packages also deliver the administrative and end-user productivity-enhancing applications to help telecom managers easily operate and control their networks. Feature Availability Feature availability of Verizon VoIP products varies. A detailed description of Basic Feature Descriptions and Call Types, Compression, Management Options, Lines Features, and Optional Feature Descriptions supported by VoIP follows. Basic Feature Descriptions and Call Types Feature Description Benefit Additional Notes Outbound Long Distance Calls Inbound/Outbound Local Calls (network-based) Offers network gateways to the Verizon long distance telephone network, allowing the customer to complete offnet calls. Customers can dial local calls from their Session Initiation Protocol (SIP) phone or public switched telephone network (PSTN) phone. Replaces the need for a connection to the Local Exchange Carrier (LEC). With the products ordered a la carte, users can have a Voice and data calls over one network. Allows VoIP customers to place local, long distance, and data services over the same facilities in Verizon local areas.

2 Direct Inward Dialing (DID) number (public phone number) assigned to their SIP phone or a PBX phone behind an Enterprise gateway. Local number portability will also be supported. Private Dial Plan Company can assign their own private number plan between locations. IPT and IPIA can support a private dial plan with the following parameters: Companies can create their own virtual phone network for ease of use and long distance cost savings. Location code + digits from assigned public number (minimum 5 digits) Note: This option is currently not available for LD-only customers, since it will require a local number from which the private number will be derived. Direct Inward Dial Users are assigned a 10-digit directory number that can be used to place or receive calls directly to this phone, without forcing access via a central number. Incoming and outgoing calls can be placed/received via the phone. Allows callers to cost-effectively reach an extension directly from the PSTN without having a separate line. Available DID telephone numbers are purchased in blocks of 20 Remote calling into private dial plan (Voice VPN) Ability to set up a remote call in number for private dialing plan (i.e., USE-VNET). Voice and data calls over one network. Vnet Dial Plan Integration Provides the flexibility to have VoIP and traditional Vnet sites share a common dial plan. Note: VoIP integration with Vnet is restricted to 7-digit dial plans only. Enhances the seamless integration of VoIP and traditional Vnet services. Integration is not currently available to customers with LD only services.

3 Inbound 8XX Calls Basic toll-free routing and termination. Both switched and dedicated toll free terminations are available. Voice and data calls over one network. Available for switched terminations depending on VoIP service and country of termination. Note: Termination of 800 services to LD-only services is currently not supported. Calls are rated at standard toll-free rates. Bills and reporting generated via standard toll-free systems. Note: 900 calling is not supported. All 900 calls are blocked so a VoIP user will not be able to dial a 900 number. Compression Feature Description Benefit Additional Notes G. 711 Codec Support Uncompressed voice (includes the bandwidth needed for frame or IP headers). Total quality voice. G.729 and G.729A Codec Support Compressed voice using the G.729 and G.729A codec (includes frame relay and/or IP headers). Requires less bandwidth per call, (approx. 38K per call vs K for G.711) while still maintaining good call quality. IP Trunking customers need to check IP PBX vendor for limitations supporting Verizon's Business implementation of SIP standard and limitations for supporting G729. T38 Codec T38 is the delivery of Fax over Internet Protocol (FoIP) utilizing ITU recommendation T.38 as the delivery method. Provides a more cost effective solution for the customer as T.38 provides greater compression for fax traffic Customer CPE initiates the T38 invite, not the Verizon network. The customer CPE must be enabled to support T38. Refer to the CPE matrix to see what CPE supports T38 and which equipment may have caveats. Note: Not available

4 with IP Flex or designless services. Available in U.S. and EMEA, APAC coming soon. G.722 High Definition Voice /Audio Provides an enhanced audio quality that is greatly superior of a regular landline or mobile phone call. H264 Video Codec Provides a point- topoint high definition video call between inter enterprises where both ends are VIPER enabled. Only available with IP Trunking. Uses about the same bandwidth as G.711. Inter enterprise only and both ends must have VIPER enabled. IP Trunking only, and inter enterprise only. Both ends must have VIPER enabled. Back to Top Management Options Feature Description Benefit Additional Notes Administrator Web Dashboard Web portal that empowers a business administrator to provision services for subscribers, a location, or the entire enterprise. Allows administrator easy access to configure features and settings. Caller ID with Number Enables the administrator to configure each of the displayed subscriber calling numbers. This information is visible to subscribers in their profiles as read-only. Administrators can manage the appearance of all calling line IDs. Caller ID with Name (Outbound) Provides the name and number of the location (or company) who is calling. Verizon enters Customer Name/ANI in database and passes to the terminating switch & if terminating Gives call recipient location-level information. Caller ID with Name (Inbound) is an optional billable feature. See details in the Optional feature section

5 carrier supports inbound CNAM and has the number in their database the VoIP CNAM will appear on the terminating end listed below. Calling Plan Incoming The Incoming Calling Plan is configured via the Verizon Enterprise Center Location Dashboard web interface. In addition to being able to configure which types of calls each key or PBX group user is restricted from receiving (e.g., intra-location), administrators may regulate incoming calling by restricting specific digit patterns. This is done with the Digit String feature in the administrator web portal. The Incoming Calling Plan also enables administrators to reject the following types of incoming calls: Enables administrators to block specified incoming calls to their company and/or key or PBX groups. Collect calls Calls from within the location Calls from outside the location Calling Plan Outgoing Note: Calls can not be blocked by NPA-NXX. The Outgoing Calling Plan is configured via the Verizon Enterprise Center Administrator Dashboard web interface. In addition to being able to configure which types of calls each key or PBX user is restricted from making, administrators may regulate outgoing calling by restricting specific digit Enables administrators to block key or PBX groups users from making certain types of outgoing calls, such as long distance, toll, or premium numbers.

6 Calling Plan Outgoing Enhanced patterns. This is done with the Digit String feature in Administrator web portal. In addition to blocking or allowing given call types and digit strings, administrators have the following options for configuring the outgoing calling profile of their location. The Enhanced Calling Plan provides administrators with even greater degree of control over outgoing calls made from within their location. Administrators can choose from different types of call restrictions including: Location Calls from within the subscriber's location. Local Calls within the same geographic region. Toll Free calls to numbers beginning with 1, usually followed by 800, 877, or 888. Toll Chargeable calls within the same geographic region. International Chargeable calls to other countries. Operator Assisted Calls made with the chargeable assistance of an operator. Chargeable Directory Assistance Chargeable calls made to Directory Assistance such as 411 or Special Services I Calls to 700 numbers. These calls may or may not be chargeable. Special Services II

7 (Reserved for system administrators discretion.) Premium Services I Chargeable calls to 900 numbers. Premium Services II Chargeable calls to 976 numbers. Casual 1010XXX chargeable calls, such as URL Dialing Calls made to URLs, which are outside of the location (for example, to an e- mail address outside of the location). This call type is reserved for future VoIP product enhancements. Call reporting details via web screen Billing reports can be generated daily, weekly, monthly for call detail and printable via website. Ease of administrative management. Back to Top Line Features These line features are provided with IP Integrated Access configurations that use a premise key system, or require an analog line port; sites are assigned basic/simple "Key Line" feature package. Note: The following line features are NOT available to Customer's IP PBX or PBX with DID service requirements (IPIA with PRI interface or IP Trunking services); except to DIDs/TNs also subsribed to HIPC hybrid feature package (available in the United States only). Instead, these Customer's sites are assigned a "PBX Group" feature package, which does not contain 'line' features below. Simple Key Line Package Feature Description Benefit Call Forwarding Always Enables an Administrator to redirect all incoming calls to another phone number. If activated, an administrator must specify the forwarding number. Activated with star code. Customer Same feature functionality as PBX/Centrex. Administrators can easily redirect all incoming calls by using the web portal or by dialing a feature code.

8 Call Forwarding Busy Call Forwarding No Answer Call Forward Unreachable Call Return Call Transfer Administrators can activate /deactivate and configure the feature via the Integrated Administration Console with Bulk Load Function. Enables customer to redirect calls to another destination when an incoming call encounters a busy condition. Feaure is activated, by dialing a feature code and user must specify the forwarding number. Feature is deactivated via a feature code. Customer Administrators can activate /deactivate and configure the feature via the Integrated Administration Console with Bulk Load Function. Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. If activated, a user must specify the forwarding number and the number of rings before forwarding. Feature is activate/deactivated via a feature code. Customer Administrators can activate /deactivate and configure the feature via the Integrated Administration Console with Bulk Load Function. Calls can be redirected to a alternate Telephone Number, if the IP Address is unreachable. To call back the last party that called, the user dials the call return feature code. The system stores the number of the last party to call, and connects the user to that party. To initiate Call Transfer, the user depresses the flash hook and dials the add-on party. When the call is answered, the user depresses the flash hook and forms a three-way call with the add-on party and caller. To transfer, the user hangs up causing the caller to be connected to the add-on party. Note: Existing customers will not be charged until they are migrated to E2E. Pricing will be an MRC for each TN and is TBD. Users can easily route calls to another number if their line is busy; feature can be activated/deactivated by using the web portal or by dialing a feature code. Note: Existing customers will not be charged until they are migrated to E2E. Pricing will be an MRC for each TN and is TBD. Users can easily route calls to another number if they don't pick up; feature can be activated/deactivated by using the web portal or feature codes. Note: Existing customers will not be charged until they are migrated to E2E. Pricing will be an MRC for each TN and is TBD. The Feature can be turned on / off by the Customer Admin using CSSOP. Note: Existing customers will not be charged until they are migrated to E2E. Pricing will be an MRC for each TN and is TBD. Enables a user to call the last party that called, whether or not the call was answered. Enables a user to make a threeway call with the caller and addon party before transferring the caller.

9 Call Waiting Flash Call Hold Last Number Redial Configurable Feature Codes When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user depresses the flash hook. The user connects with the waiting party and holds the original party. By depressing the flash hook, the subscriber reconnects to the original party and holds the waiting party. The feature completes when any party hangs up. Enables users to hold a call for any length of time by flashing the switchhook on their phone and dialing the respective feature activation code. Parties are reconnected again when the switch-hook is flashed and the feature activation code is dialed again. To enable the feature users flash the phone (press the flash button or press the hang up button once), dial the feature access code, and make the second call. The user flashes the phone to toggle between the calls. Enables users to redial the last number they called by clicking the "Redial" button by dialing a feature code (e.g., *66). Provides each location administrator with the option to specify the feature codes (a.k.a., star codes) associated with their services (e.g., Last Number Redial, Call Return) via the Verizon Enterprise Center Administrator Dashboard web portal. Users can see, but not edit, the star code associated with each service at any time by referencing their Verizon Enterprise Center Personal Dashboard web portal. Enables Administrators to configure two different feature access codes for the same service. For example, *69 and #81 could both be used to enable Call Return. Note: Feature access code can be two to five characters long; consist of digits (0-9) and the special characters * and #. Enables a user to answer a call while already engaged in another call. Users can use call hold functionality from any phone; even one without robust call control functionality. Easy-to-use last number redial. Enables Administrators to control feature code commands.

10 Series Completion Three-way calling The special characters can occur only in the first two positions; and the last character must be a digit. The Series Completion service can be assigned to a selected series of lines to forward calls on a busy condition. It is a form of hunting in which the next line in the series completion group is tried in a prearranged order, without any limit on the number of sequential forwards. The call is only forwarded if the subscriber's line is busy. If the user's line is not busy then the network will route the call according to the rules that have been configured for a "no answer" condition. This service is used to support Key System functionality. Key systems typically ring all available lines in a specified order for incoming calls, regardless of the number dialed to reach the company. For example, when calling a tech support hotline, the subscriber dials (515) 555-HELP. That number attempts to ring line 1 of company. If line 1 is busy, it will attempt to ring line 2. If line 2 is busy and so on. If all lines are busy, the call can be sent to or another assigned service of the series completion group. To initiate a three-way call while engaged in a regular two-party call, the subscriber depresses the flash hook and dials the third party. Before or after the third party answers, the subscriber depresses the flash hook and forms a three-way call with the two parties. To drop the third party, the subscriber depresses the flash hook and is reconnected with the original party in a regular two party call. If the subscriber hangs up, all parties are released. Note: With Flash Call Transfer, the conference does not end when the phone is replaced on the hook, since the callers are transferred together. Supports key system functionality. Enables a subscriber to make a three-way call with two parties, where all parties can communicate with each other. Optional: Hybrid Line Features (US only)

11 These line features are only available to DIDs/TNs that have ordered HIPC hybrid feature package. *The end user access these features using to the Client Web Portal. Feature Sequential Ring (aka - Find Me Follow me)* Remote Office* Simultaneous Ring- Personal (aka - Call Blast)* Description This service sequentially attempts to dial user specified destination numbers to reach the user. Enables subscribers to access and use their VoIP service from any end point, on-net or off-net (e.g., home office, mobile phone). Simultaneous Ring enables subscribers to have multiple phones ring simultaneously when any calls are received on their VoIP phone number. The first phone to be answered is connected. Caller can also select to have simultaneous devices not ring while already on a call or ring on all incoming calls. Optional Feature Descriptions Feature Description Benefit Additional Notes Account Codes Enables the tracking of calls made outside of the location by prompting users for an account code. With this service, codes are not validated (see Authorization Codes). Administrators manage their account codes via their Verizon Customer Center Location Dashboard web portal. Ability to manage costs and to generate revenue by providing the tools to bill back charges to clients. Accounting codes are optional billable for IASA, but are included for no additional charge with ICP/IAC. There are three types of access: Non-restricted Subscribers are exempted from providing an Account Code. Restricted, Mandatory Usage Subscribers are automatically prompted for an Account Code whenever applicable. Restricted, Optional Feature Access Code (FAC)-based Usage Subscribers are not prompted for an account

12 code and instead (optionally) dial a FAC to specify an account code. If a subscriber does not enter a FAC, their call proceeds as usual. Voluntary Account Code Provides the option for users to enter an account code for a call by dialing a feature code before the call, or by flashing the switchhook during a call and then dialing the feature code (e.g., to register an incoming call from a client). Note: Code Length is 2-14 digits. Authorizatio n Codes Prompts users for an authorization code when making calls outside of the location. Calls will not be connected unless a valid code is entered. Administrators manage their authorization codes via their Verizon Enterprise Center Dashboard web portal. A user can not have this service and the Account Codes service enabled at the same time. Ability to manage costs by limiting calling capabilities to subscribers with specificallyassigned access. Authorization codes are optional billable for IASA, but are included for no additional charge with ICP/IAC. There are two types of access: Non-restricted Subscribers are exempted from providing an Authorization Code. Restricted Subscribers are automatically prompted for an Authorization Code whenever applicable. Note: Code Length is 2-14 digits. Auto Attendant The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to The administrator can fully configure the Auto Attendant through any web

13 callers with options for connecting to the operator, dialing by name or extension, or connecting to up to six configurable extensions (e.g., 1 = Marketing, 2 = Sales, etc.). Configuration via the Verizon Enterprise Center Administrator Dashboard web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or closed. Each VoIP location can have its own Auto Attendant and using the transfer function, Auto Attendants can be nested together creating a seamless nationwide Auto Attendant. (e.g., enterprises main Auto Attendant is configured to seamlessly route to the Auto Attendant of a particular department or location). If using the dial by name or extension option, the users listed will be those associated with the specific location Auto Attendant. browser in a few clicks of the mouse. Auto Attendant supports one-key dialing and operator dialing as well as name and extension dialing for subscribers at a location. Each is fully configurable by the location or administrator. Auto Attendant is always up to date with the subscribers for the associated location. Auto Attendant features an embedded night service profile that is automatically activated outside of business hours. Auto Attendant Enhanced Business Hours The auto attendant can now be configured to allow callers to dial an extension from the first level menu. In addition, administrators can now allow name dialing from a combined first name and last name in addition to the last name and first name list. The Auto Attendant can be set with multiple time ranges for example (9 a.m a.m. and 1 p.m. - 2 p.m.) and support different hours on different days. This flexibility gives customers the added flexibility to treat calls via their Auto Attendant differently for different times of the day as well as days of the week.

14 Auto Attendant Holiday Schedule An administrator can create an unlimited number of holiday schedules for their Auto Attendant. Up to a maximum of 20 dates or date ranges can be entered per schedule. This flexibility prevents administrators from having to manually enter dates for every holiday. Caller ID with Name (Inbound) Verizon provides the VoIP subscriber the name of the calling party. If name is not available, city/state will be populated. Delivers the calling party's information to the VoIP end user. Calling Party name will only be available for customers provisioned on ICP/IAC. Location level feature so all numbers at the location will have this feature either ON or OFF. This feature is optional billable for contracts signed after April 21, The fee is $1.50 MRC per cc. Voic Verizon offers an integrated VoIP Voice mail (configured via IAC and contracted w/ VoIP service) The platform for Verizon VoIP voic is IBM Message Center. It offers a fully redundant and scalable architecture capable of supporting millions of users. Also available outside of VoIP, voic can be order/contract separate via National Unified Message Service (NUMS) See link pkey=1834&categorykey=23&to pickey=1530&subtopickey=57. Customers can retrieve voice messages using their phones or receive, access, and forward messages via e- mail. Note: For individual voic notification to work for IP Integrated Access the customer should have an individual DID/Mediatrix port/adtran port assigned to each user behind their analog Key System or TDM PBX. If the customer is sharing or pooling incoming VoIP facilities among multiple stations that do not have an individual PSTN number assigned, then a group mailbox would need to be established, since there would be no method to provide individual mailbox notification to those users IP Business Bundles that require voic can only be ordered via the IAC portal by the Customer. VOIP IP Enterprise Routing VIPER is a location level flag that allows Verizon VoIP customer calls to be routed IP end-to-end. Enables free Verizon VoIP Business to

15 VIPER Verizon VoIP customers that have VIPER enabled on both ends of the call will not be charged domestic or international long distance per minute charges. Business calling which provides cost savings for the Customers by reducing their LD minutes/costs. Location Call Intercept Allows Customer Administrators to intercept calls for an entire location while providing informative announcements and alternate routing options. Easily redirect traffic when there is a location wide outage or emergency. Note: This can be done at a group level or a TN level. It is only available for customers provisioned on ICP/IAC. VARRS VZ Alternate Route Recovery Services Provides SBC geo-redundancy option for VoIP Trunking customers who require additional protection against geographically-isolated network events or outages Disaster Recovery premium service Pre-defined DR plan which leverages Remote Call Forwarding (RCF) in the class 5 switch. Manually invoked and deactivated via trouble ticket. Premium Service option. Similar to Location/TN Call Intercept but without a forwarding/ intercept announcement; IAC provisioned customers only Redirect to TN On a per PBX Group level, all calls can be redirected to a alternate Telephone Number, if the IP Address is unreachable. The Feature can be switched on / off by the Customer Admin using IAC. Calls get redirected automatically without Customer invention. This feature is a billable feature (on a per TN basis) This feature is a billable feature (on a per TN basis). It is only available for customer Sites built on the IAC platform.