Vodacom Hosted IP PBX Solutions. It s a scalable, affordable solution so when my business takes off, my IP PBX requirements grow with my business...

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2 It s a scalable, affordable solution so when my business takes off, my IP PBX requirements grow with my business... 2

3 Get all of the upside with none of the downside Before cloud computing, companies had to purchase an on-site TDM, IP or a hybrid PBX system to service their telecommunications needs. This was expensive and difficult to manage. Cloud computing is a blue sky solution for a seamless data and voice communication system with down-to-earth operating costs and no management hassles. Vodacom makes this hosted IP PBX solution available to its clients at an affordable, monthly OPEX fee, as opposed to an expensive, upfront CAPEX investment. This service is hosted in the world-class Vodacom Data Centre. Vodacom handles all of the call routing and switching and is responsible for managing all of the PBX equipment and software involved in running the virtual PBX service. Hosted IP PBX services can be run over an IP network or over the Internet. Vodacom runs its voice and Hosted IP PBX services over a carrier class MPLS IP network with a dedicated Voice Class of Service, offering superior voice call quality. The sky s the limit for benefits Worry-free data and voice communications that is hosted on a Cisco Unified Communications Platform Exceptional customer service supplied by Vodacom No expensive upfront capital outlay Superior cost management and cost forecasting with a predictable, affordable, monthly fee that prevents bill shock VoIP minutes are charged on a usage-based model An extensive range of IP phones are available The monthly OPEX fee includes the IP phone No extra, dedicated IT personnel are needed Vodacom will do all of the technical integration A single service provider means a single point of contact for greater convenience and accountability Vodacom provides an end-to-end solution with PBX services, access, VPN and VoIP minute termination No need for PBX upgrades More uptime and less downtime for business continuity and sustainability Let Vodacom run your voice and data communication system so that you can run your business. The choice is yours Vodacom offers you the choice of a software license, IP phones, key modules and other CPE components. Choose the best combination to put to work for your business. Licenses License per customer: basic License per customer: advanced Voic messaging license Receptionist license Manager/secretary license Basic and advanced telephony features Hardware Range of IP phones Power supply (IP) ATA device Telephone Management System (TMS) The Vodacom TMS is designed to help you take control and monitor your internal telecoms expenditure Contact us for carefree, integrated voice and data solutions for business Vodacom.co.za/business 3

4 Features that go above and beyond the call Basic Advanced Supported IP Phone Comment/description Basic call logs x x C6921, C7942G, C3905, C7962G Missed calls, received calls, placed calls (history) Call waiting x x C6921, C7942G, C3905, C7962G Busy tone if user is on a call. If user has voic , the call is redirected directly to the voic Calling name retrieval x x C6921, C7942G, C3905, C7962G Name of the user displayed on the IP phone screen Connected line identification presentation x x C6921, C7942G, C3905, C7962G Number of the user displayed on the IP phone screen External calling line ID delivery x x C6921, C7942G, C3905, C7962G Called user can see the number on his phone Internal calling line ID delivery x x C6921, C7942G, C3905, C7962G Called user can see the number on his phone Call forwarding always x x C6921, C7942G, C3905, C7962G Forward all calls to a specific number Call transfer x x C6921, C7942G, C3905, C7962G User can transfer the active call to another destination Flash call hold x x C6921, C7942G, C3905, C7962G User can put a call on hold Last number redial x x C6921, C7942G, C3905, C7962G Redial last called number Three-way call x x C6921, C7942G, C3905, C7962G Three way conference call Call forwarding busy x x C6921, C7942G, C3905, C7962G Forward calls when there is an active call on the line. If user has voic , the call is automatically directed to the voic Call forwarding no answer x x C6921, C7942G, C3905, C7962G Forward calls when there is no answer for a number of seconds. If user has voic , the call is automatically directed to the voic 4

5 Basic Advanced Supported IP Phone Comment/description Call forwarding not reachable x x C6921, C7942G, C3905, C7962G Forward calls when device is not registered. If user has voic , the call is automatically directed to the voic Speed dial options x C6921, C7942G, C7962G Allows user to dial numbers from hard buttons (configured on the CUCM and the configuration is pushed to the phone) Roaming profiles x C6921, C7942G, C7962G User can login to any phone and he receives his profile (number, name, settings, etc.) Phone lockout x C6921, C7942G, C7962G Before user makes a call, he must login to the phone. Even if user logs out of the phone, his line is still available Inventory report x x C6921, C7942G, C3905, C7962G List of users and phones Call park x C6921, C7942G, C7962G Park call to park slot. Calls can be retrieved from the calling park slot Call pick up x C6921, C7942G, C7962G Pick up calls on other lines Call hold x x C6921, C7942G, C3905, C7962G User can put the call on hold N-way call x x C6921, C7942G, C3905, C7962G Conference call (internal and external) numbers for external conference calls must be provided by Vodacom Busy lamp field x *C6921, C7942G, C7962G Secretary can see if the manager is on a call Simultaneous ring x x C6921, C7942G, C3905, C7962G Ring multiple headsets at the same time 5

6 Optional features Basic Advanced Supported IP phone Comment/description Voic messaging license x x C6921, C7942G, C3905, C7962G User has access to voic Manager/secretary license x C7942G, C7962G Cisco Unified Communications Manager Assistant enables a secretary to manage calls The feature will allow that one secretary can have multiple managers A manager can only have one secretary Auto attendant license x x System settings Automatic inbound call routing (push 1 for sales, 2 for accounts, etc.) *The 6921 IP phone can either have simultaneous ring enabled or busy lamp field, but NOT both features at the same time. The portal will ensure that the user cannot select both features at the same time 6

7 Let Vodacom run your voice and data communication system so that you can run your business. 7

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