Low-current Systems Integrator Company Profile

Transcription

1 UK Service Management Low-current Systems Integrator Company Profile UK Worldwide Group

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3 TABLE OF CONTENTS PART 1- EXECUTIVE SUMMARY INTRODUCTION COMPANY RESOURCES PHILOSOPHY METHOD STATEMENT... 4 PART 2 - SCOPE OF SERVICES SOLUTIONS Audio Visual Security Building Management & Automation Hotel Systems Information Technology (IT) PRODUCTS Audio Visual Security Building Management & Automation Hotel Systems Information Technology PART 3 - PROJECT MANAGEMENT PHILOSOPHY PROJECT SPECIFIC STRUCTURE PROJECT TEAM PROJECT MANAGEMENT TOOLS SITE SUPERVISION PART 4 - AFTER-SALES SERVICES TRAINING WARRANTY PLANNED PREVENTATIVE MAINTENANCE SPARE PARTS PART 5 - REFERENCES Page 2 of 13

4 PART 1- EXECUTIVE SUMMARY 1.01 Introduction UK Worldwide Group, established in 1995, is a leading systems integrator of high-end audio visual, automation and security systems. UK Worldwide Group is part of the Mouasher group of companies, a pioneering group that has either founded or invested in a conglomerate of companies and established itself firmly in diverse market sectors within and outside Jordan. The group currently employs over staff members in 79 companies, and has an annual turnover of over 1.6 Billion US$. The group also owns and operates offices in 41 cities throughout the Middle East, the US, Europe, Asia and beyond. The following is a summary overview of UK Worldwide Group: Established in 1995 Member of the Mouasher Group of companies Leading systems integrator of audio visual, security and automation systems Highly trained team of engineers and project managers 1.02 Company Resources As seen from the list of systems under our scope of expertise, UK Worldwide Group handles high-end projects using state-of-the art technologies. Our specialist engineering departments consist of fully qualified and trained engineers in the computer and electronics fields. They are required to keep abreast of the latest techniques and knowledge available by attending continuous training themselves in order to provide the most up-to-date information to all customers of our systems. We pride ourselves on our investment in resources and staff, all with the express purpose of making our solutions perform at their best to guarantee the customer satisfaction. Page 3 of 13

5 1.03 Philosophy As an independent company, we are not obliged to specify a certain manufacturers product to meet any contractual obligations to them, nor to meet annual sales quotas. We design the most cost-effective systems to meet the client s operations requirement. We are privy to the technical specification of any products from any manufacturer. We have outlined below the foreseen operational arrangements for the successful and efficient execution of integrated projects based on the principle that the entire custom installation and integration package would be designed and managed by UK Worldwide Group. The system concept and design would be submitted to our Engineering Manager for the formulation of working drawings and comments; these will then be returned for approval. To this end, our design and supervision team based both on site and at our local office would be supported for the contract period by other members of the team working on the project. A communication structure will be established, to ensure that the required exchange of information, the proper presentation and regular progress reports are offered on the occasions of the regular site meetings with the project management / consultancy team Method Statement Our design team utilises its understanding of the design process, contract forms, construction procedure, procurement routes and industrial capabilities, to assist design teams in managing the design process through all phases of a projects life. Our design teams implement management systems reflecting the preferred working method of their clients, protecting their interests while acting as a link with members of the client s project team and the contractor. With this in mind, we are constantly looking for Value Engineering to offer our clients, reducing your costs, without reducing the specification or operating requirements. We understand that there has been a need to accurately communicate client and designer intentions to those carrying out the installation. We also recognise the need to prepare appropriate specifications reflecting the contractual conditions. We ensure that the project specifications produced are tailored to internationally recognized formats that comply with all relevant national standards. Furthermore, we believe that the project design teams produce specifications that are geared to today s modern systems requirements which reflect the aspiration and intent of our client. Page 4 of 13

6 PART 2 - SCOPE OF SERVICES 2.01 Solutions Our design services fall into four main categories: Audio Visual (i) (ii) (iii) (iv) (v) (vi) (vii) (viii) (ix) Professional Sound Systems Public Address Systems & Background Music Satellite Master Antenna Television & IPTV Ballroom AV Systems Conference and Interpretation Systems Flat Panel Displays and Video Projection Video Wall Systems Lighting Systems Automation & Control Systems Page 5 of 13

7 Security (i) (ii) (iii) (iv) (v) (vi) Access Control Systems Closed Circuit Television Systems (CCTV) Site Perimeter Intrusion Detection Systems Voice Evacuation Systems Fire Alarm Smoke Management Systems Emergency Lighting Systems Page 6 of 13

8 Building Management & Automation (i) (ii) (iii) (iv) (v) Building Management Systems (BMS) Building Automation Climate Control System Energy Management Systems Lighting Control and Dimming Systems Page 7 of 13

9 Hotel Systems (i) (ii) (iii) (iv) Guest Room Management Systems Room Locking Systems Interactive and IP Television Room Safes & Mini Bars Information Technology (IT) The IT solutions we offer comprise of the following: (i) (ii) (iii) (iv) Cabling and Fibre Optic Infrastructure Computer Systems and Peripherals IP Networks and Storage Disaster Recovery Page 8 of 13

10 2.02 Products Audio Visual JBL Biamp Extron Ateis Renkus-Heinz Community Beyerdynamic Niles Audio Sennheiser, Sure Manufacturer Origin Products France EU Germany, USA Audio, Speakers Audio Distribution and Processing Professional Audio Public Address & Voice Alarm Systems Professional Audio Professional Audio Conferencing Systems Audio, Speakers Mitsubishi, Runco, Christie Japan, USA Projectors Polytron Germany Microphones, Wireless Systems SMATV Harman International High-end Audio (Harman Kardon, JBL, Infinity) Security Manufacturer Origin Products NetAccess Access Control System Honeywell U.S.A Access Control System Nedap Netherlands Access Control System Samsung Korea Access Control System Texecom U.K. Intrusion Detection System Vicon CCTV Arecont IP CCTV Exacqvision VMS Pelco CCTV Verint IP CCTV Indigo Vision U.K. IP CCTV Ateis France Fire Detection Merten Germany Fire Detection FiberSensys Perimeter Intrusion Detection System Page 9 of 13

11 Building Management & Automation Manufacturer Origin Products Schneider Electric (TAC) Building Management System Merten Germany Control & Automation System Crestron U.S.A Control & Automation System AMX Control & Automation System ilight Cooper Controls Dimming & Lighting Control ELAN Control & Automation System Hotel Systems Saflok Inncom Interel Locatel Manufacturer Origin Products Room Locking Systems In-Room Safes Guestroom Management System Italy Guestroom Management System France IP Television Information Technology Manufacturer Origin Products HEWLETT-PACKARD MICROSOFT RISC-based Computers Storage Solutions Personal Computers Computer Peripherals Industrial Workstations Pro-curve Networking Products Operating Systems, Office & Desktop Applications & Databases NOVELL SYSTEMS R & M Switzerland Networking Software Novell Training Centre Network Cabling Solution Toshiba Japan Notebooks Mitel Canada IP Telephony Juniper Routers MGE VPN Firewalls Datacenter Acceleration LAN Acceleration Intrusion Prevention System Uninterrupted Power Supplies UPS Page 10 of 13

12 PART 3 - PROJECT MANAGEMENT 3.01 Philosophy UK Worldwide Group cannot stress too strongly the importance of adopting a professional project management approach to security projects. With careful initial planning and the adoption of sensible practices and procedures it is felt that even the most complex systems may be designed, implemented and installed both promptly and efficiently Project Specific Structure The UK Worldwide Group Project Management Team structure will be tailored to provide an effective organisation capable of managing all aspects of this project and to deliver a concise design. The Project Manager and his team will work throughout the project to ensure the design programme objectives are planned and managed within a defined operating framework that brings together all the activities and disciplines involved, thus ensuring all relevant parties are fully aware of project progress Project Team The Project Team will be headed-up by a qualified Project Manager who has full responsibility to the UK Worldwide Group Board and the Client for the implementation of the program. All other project personnel will be selected for their proven ability to carry out their selected roles and their practical experience in undertaking similar roles Project Management Tools For a project of this type UK Worldwide Group w ould assume that common Project Management Tools shall be utilised across the project. UK Worldwide Group are able to utilise a number of differing Project Management Tools, and include amongst these Microsoft Project, Prince, Prince 2, ITAL and such other systems as necessary. UK Worldwide Group would suggest that the agreed tools be defined and agreed between all parties as early as possible Site Supervision In addition to the above all of our projects allow for an initial detailed site survey, and comprehensive site supervision by a fully qualified Site Manager. This is to ensure that the quality and progress of the installation works is to the agreed standards. Page 11 of 13

13 PART 4 - AFTER-SALES SERVICES 4.01 Training UK Worldwide Group will extend the following training as part of its solution: (i) (ii) (iii) On-site training prior to final system acceptance. Training shall include the operation, data entry and programming of all systems. Training shall be conducted by a suitability qualified engineer and where necessary an employee of the manufacturer Warranty As part of its proposals, UK Worldwide Group will extend to its clients a 1-year Return-to-Base guarantee on all equipment from date of delivery Planned Preventative Maintenance As part of its proposals, UK Worldwide Group can offer a Planned Preventative Maintenance Program to its clients whereby UK Worldwide Group engineers will visit the client site periodically to service, test and clean the entire system to ensure that it remains in a state of operational readiness 4.04 Spare Parts UK Worldwide Group will hold spares in its warehouses in Jordan for the critical components related to the installed security systems. It is further recommended that each client purchases its own package of spare parts to be kept onsite. Page 12 of 13

14 PART 5 - REFERENCES Our key references include: Hashemite Royal Court Amman The General Intelligence Department Royal Naval Forces Aqaba Royal Jordanian Airlines Aqaba Container Terminal (ACT) Aqaba Special Economic Zone (ASEZA) The Abdali Boulevard Red Sea Institute for Cinematic Art Aqaba Aqaba Logistics Village Royal Yacht Club Aqaba The Royal Film Commission American University of Madaba The United Nations European Commission Millennium Hotel - Amman Maabar Marsa Zayed Kempinski Hotel Aqaba Radisson Blu Hotel Winter Valley Hotel Double Tree Hilton Hotel Intercontinental Hotel Landmark Hotel Alqasr Metropole Hotel Amman Mercedes Showroom BMW Showroom Renault Jwico Showroom Microsoft Yahoo Offices Saraya Head Office Building Amman Saudi Oger Main Office Amman Rubicon Capital Bank Amman TAJ Mall Fitness One Numerous high-end residential projects Page 13 of 13