Data Centre Services. Secure management of business critical data and systems

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1 Data Centre Services Secure management of business critical data and systems

2 DATA CE Many businesses house their valuable and sensitive IT infrastructure within expensive and inadequate floor space where it is unprotected, subject to risk and difficult to support, especially out of normal office hours. InTechnology's Data Centre Services provide a high quality off site environment within which to locate core IT applications and include: Secure remote hosting facilities within high specification purpose built 24 x 7 data centres A choice of rack space or dedicated private suites A range of cost effective telecommunications and Internet services to connect equipment to employees and customers Server management, monitoring and managed back up and restore services We saw the benefits of moving our servers offsite (to an InTechnology data centre). We are now gaining the benefits of a resilient network infrastructure, uninterruptible power supplies and high level security without having to make massive investment in our own equipment.. John Gould, IT Director, Charles Russell, a prestigious city of London law firm.

3 TRE SERVICES Access to a private data facility has up until now only been commercially viable for the largest of organisations. InTechnology's unique Data Centre Services provide businesses with access to first class facilities and dramatically improve their computing environments for a fraction of the cost of building their own. InTechnology has three data centres, one in Harrogate and two in London, which are all environmentally controlled and fully equipped with high levels of security throughout. The Harrogate data centre is also home to the Service Management Centre where InTechnology s own UK wide IP network, LANnet and other services are pro-actively managed 24 hours a day, 7 days a week. Breaking new ground in delivering network data services, our robust LANnet infrastructure allows customers to take advantage of our wide range of capabilities and services whilst at the same time offering low cost, high bandwidth communications.

4 DEDICATED RACKS As businesses grow, the complexity and skills required to manage many different servers, data and applications becomes a headache and a costly overhead. Using a dedicated rack in one of InTechnology's data centres not only removes this overhead it also increases the service availability, security and restore capabilities that have now become a mandatory requirement in today's environment. On-site operations staff provide 24 x 7 x 365 monitoring. Instant, skilled, hands-on assistance Skill sets across all hardware and operating system platforms Total flexibility for customers to provide their own hardware, their choice of carrier and even their own choice of Internet provision Take advantage of additional services such as automated managed data backup, security products and services, and a full range of network services PRIVATE HOSTING SUITES A private hosting suite within one of InTechnology's data centres is ideal for clients requiring multiple racks and also increases security at the same time. Instant data centre without the hassle of specification and building. Flexibility to tailor to exact requirements Clean power supplies supported by N + 1 redundant UPS systems and standby generators High security protection including advanced access control and CCTV surveillance Industrial standard fire protection and suppression system linked to multi-level detection across all zones High level environmental monitoring with 24 x 7 x 365 support

5 MONITORING AND BACKUP SERVICES Industry leading systems are available to enable remote monitoring and support of application within racks or suites. Automated backup and restore services are available in all data centre locations ensuring critical application data is protected and recoverable in the event of data loss. We can also assist in the design and implementation of a wide range of firewall security and data storage solutions. Advanced monitoring services using HP Openview for multi-vendor hardware and applications Fully managed automated data backup services as well as Security products and services using best of breed technology CONNECTIVITY SERVICES Connect hosted equipment and servers to customers, employees and associates through an extensive range of connectivity solutions including Internet, VPN and private leased line delivered directly to the rack or suite. While being carrier neutral, by using InTechnology s LANnet network, your business can: Reduce network costs and management overheads Increase network performance Improve service levels to the business

6 MANAGED SERVERS Our Managed Server service provides a hosted server within an InTechnology data centre where our highly skilled personnel deliver the support required to keep business critical systems up and running. There are various Managed Server options, offering tiered levels of server management. Each package provides a dedicated off-site server based on Microsoft Windows Server 2003, Linux Fedora or SUN Solaris Operating Systems providing: Flexible Managed Server solutions Configured to meet your requirements Servers hosted at an established, secure, enterprise class data centre 24x7 technical support, including access to priority vendor support 24x7 HP Openview monitoring INSTALLATION, CONFIGURATION AND TESTING Our skilled in-house network and systems technical consultants can configure, test and install equipment within a rack or data centre suite. We offer around-theclock telephone and on-site support with our team of over 70 dedicated staff.

7 SERVICE & SUPPORT YOU RE IN SAFE HANDS InTechnology Managed Services are designed to make life as simple as possible, freeing organisations to invest their energies and resources in their core business. We recognise that cost control is high on today s business agenda and our service delivery, support and service management professionals work to ensure customer satisfaction while always seeking ways to help minimise costs. SERVICE DELIVERY The Service Delivery team are responsible for the design and delivery of all Managed Services. Pre-sales our highly skilled consultants can recommend, demonstrate and source products or services to meet business objectives. Project Management experienced project managers ensure projects come in on time and to budget. Data Services the architecture, deployment and review of all storage-related services such as backup, archiving and replication, to ensure valuable data is managed securely. Network Services network-related (LANnet) services architecture and deployment such as VPN, Internet, IP Telephony and firewall. SUPPORT Priding ourselves on our customer service, we continue to invest in our people and systems including our 70 strong Customer Services operation. Our Service Management Centre team is certified to the highest industry standards and provides a central point of contact for all customer support calls and queries. 24x7x365 operation Multi-lingual, highly skilled & accredited Rapid issue resolution State of the art infrastructure and tools Online call logging, status monitoring and analysis SERVICE ACCOUNT MANAGERS All of our customers benefit from a Service Account Manager (SAM). The SAM s role is to consider our clients evolving needs and make sure the services delivered remain appropriate, effective and efficient. Provide an accurate, complete picture of customers network & service usage trends Extract maximum value from the service to maximise return on investment An allocated and consistent point of contact for ongoing service delivery consultation

8 Unifying IT infrastructure InTechnology plc is a 22-year-old AIM-listed public company, with an annual turnover approaching 1/2 billion, employing 500 people in France, Germany, Italy, Netherlands, Portugal, Spain, Switzerland, Belgium and headquartered in the UK. InTechnology provides innovative IT infrastructure solutions, products and services to business, through a network of value-added resellers, systems integrators and consultants. The company s offering unifies all areas of IT infrastructure to help organisations: Store data in the face of exponential growth in data volumes Manage data for optimum business efficiency and reduced operational cost Protect data against ever-increasing threats, from malicious attacks to data loss Network data to capitalise on network-computing opportunities Liberate corporate data to maximise its value for the organisation More details about InTechnology (LSE, AIM: ITO) are available at Head Office Nidderdale House Beckwith Knowle Otley Road Harrogate HG3 1SA Tel: Fax: London Office First Floor 1 Threadneedle Street London EC2R 8AW Tel: Fax: Reading Office Building 1320 Arlington Business Park Theale Reading RG7 4SA Tel: Fax: Managed Services Enquiries: web: Copyright 2005 InTechnology plc. All rights reserved. LANnet and VBAK are registered trademarks of InTechnology plc. All other brands, product names, trade names, trademarks and service marks used herein are the property of their respective owners.

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