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2 Welcome to Outsource International At Outsource International, we deliver smarter international solutions across the leading global technologies. We are a dedicated technology services provider established since 2003, with offices in Europe, Asia and America. We provide complete support solutions supplying 24/7 international maintenance, installation and integration support across the leading vendor systems. Our Service Portfolio is indicative of our international capabilities and an example of our expanding infrastructure. Established International Network Worldwide Competitive Pricing Model Highly Qualified Technical Teams Flexible Scaled Solutions Multi Vendor Solutions 24/7 Helpdesk Service Providing Global Technology Solutions; Installation Maintenance Networking Desktop Services Structured Cabling Resourcing Unlimited SLA s We are a trusted teaming partner to industry leaders, providing Smarter Services using our local solutions..

3 Global Technology Services Outsource International are operating within the global arena in over 185 countries. We have a strong, dedicated partner network and we supply services to industry leaders and major corporate organisations offering them the necessary resources to service their international locations or offer additional support resources to their clients. We are providing the essential engineering resources and global technology solutions for; Major Carriers System Integrators Resellers Manufacturers Government Sector Banking Sector Our experience in providing international solutions enables us to successfully overcome the vast cultural differences and we pride ourselves in supplying responsive support whilst embracing new innovative products and taking them into the developing market place. We can unlock the potential for new sales growth by becoming an extension of your existing services portfolio, plus expanding your geographical reach for additional international growth. Teaming with a trusted international partner can add real value to your global business.

4 Support you can trust Our extensive service solutions are continually evolving with new technologies and innovations. We understand the demands are high to provide support services on multiple technologies and our multi-vendor approach spans a wide range of technologies from the most advanced through to legacy systems. We manage all aspects of support and maintenance covering technologies such as; Networking & Storage Voice & Unified Communications Security & Wireless With support on devices that include; Servers Desktops Routers Switches Kiosks PBX Audio Visual Satellite Communications Outsourcing Global IT Resourcing Our unified response meets the demands for total business solutions, both nationally and on the global stage. Demanding locations are our speciality.

5 Multi-Vendor Solutions Dedicated to supplying a full range of technology solutions, we specialise in multi-vendor support services globally. We train our engineering teams internationally to support new technologies into developing regions and embrace new and evolving technology solutions.

6 Call Flow Management Outsource International offer flexible call handling solutions which can be tailored into your own business model ensuring seamless support, so you retain control of the business relationship with your clients and end users. 24/7 International Helpdesk Operation Customer Tailored Option Call Handling, Network Logging & Despatch International Diagnostics Fully Managed Spares Logistics & Storage SLA Management & Call Prioritisation Our 365 Helpdesk Service supports our maintenance customers and provides a single point of contact from where we can monitor and provide technical assistance around the world, on global contracts. 24/7 International Helpdesk Services x 365 Client Customer Helpdesk

7 Technical Assurance We recognise we are an extension of our customers culture and existing operations. Industry accreditations and a competitive pricing model allow us to deliver enhanced support services without compromising on quality. Experienced and Accredited Engineers Spares Infrastructure & Logistics Services 24/7 Helpdesk Support Flexible Commercial Strategies Dedicated Resourcing options Reactive Support Proactive Maintenance SLA Compliance Service Delivery Management Outsource International is committed to delivering the highest standards in support services as your operational performance is critical and our customer confidence and loyalty is essential.

8 Teaming Business Partner Our Commitment Successfully outsourcing international projects demands that your chosen teaming partner embraces your project with the same enthusiasm, commitment and client care that you do. Our desire for successful client care are our benchmarks at Outsource International and we welcome the opportunity to share our knowledge, experience and dedicated services with you. Smarter Global Technology Solutions Call us today on Outsource International Ltd, York House, London Road, Newbury, Berkshire, RG14 1LA, UNITED KINGDOM

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