IT Sr. Systems Administrator

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1 IT Sr. Systems Administrator Location: [North America] [United States] [Monrovia] Category: Information Technology Job Type: Open-ended, Full-time PURPOSE OF POSITION: Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprises systems operating environment. They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth. Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems and applications such as Web, Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests. System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers. KEY RESPONSIBILITIES: Technical Requirements: Works with systems engineers to understand technical requirements.

2 Maintenance: Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes. Develops strategies to manage the frequency of appropriate support package/patch application. Monitors health of systems and provides appropriate recommendations, when required. Administration: Coordinates and validates activities. Manages user access to, systems, servers, and files. Administers the setup of new profiles, creates and updates access permissions and maintains user accounts. Installs, configures and maintains system hardware and software components. Maintains tracking and configuration documentation and plans. Supervising the installation of system upgrades and service packs. Determines if inactive accounts should be deleted. Administers Storage Area Network (SAN). Performance Monitoring: Supervises the monitoring procedures and evaluates problems identified by team members. Ensures that capacity workload modeling and availability analysis is performed. Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization. Reviews performance and control reports. Recommends settings changes to the operating system to improve performance and reliability. Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

3 Testing: Leads or provides technical direction for the planning, designing, and execution of testing efforts. Ensures that tests evaluate all possible impacts on the current infrastructure or application. Continuous Improvements: Recommends performance metrics. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Computer Operations: Coordinates production job processing. Ensures that maintenance procedures are executed. Updates job schedule based on current priorities and special handling requests. Operates computer hardware systems and related peripheral equipment. Monitors systems on a 24x7 schedule. Performs maintenance procedures. Validates input and output data for completeness and accuracy. Analyzes job processes and recommends improvements. Reviews historical data for trend analysis. Production Support: Coordinates problem resolution among team members. Documents, monitors, reports, and manages the resolution of systemic issues. Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.

4 Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Documents problem status and resolution. Develops checklists and scripts for resolving routine problems. Security: Works with IT Security, where needed, in investigations and/or audits of systems. Analyzes audit trails to detect systematic security violations. Reports security issues when appropriate. Ensures security requirements are adhered to. Business Continuity: Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs. Performs data image archiving. Performs off-site storage procedures. Verifies that system backups run successfully. Policies, Standards & Procedures: Ensures compliance with policies, procedures and standards. Service Level Agreements (SLAs): Monitors production, outputs, and services to ensure that SLAs, and other quality metrics, are being met. Documentation/User Guides: Writes, reviews and/or maintains technical documentation for product environments. Ensures documentation is developed and maintained.

5 Communications/Consultation: Supports and participates in the formal reporting of project status. Research/Evaluation: Evaluates future technologies and makes recommendations. KNOWLEDGE,SKILLS & ABILITIES: Required: Bachelors degree in Computer Information Systems, Engineering, or Science. Requires at least 5+ years administering servers in an enterprise environment. Requires at least 5+ years of experience designing, configuring, and deploying server hardware. Typically requires 5-7 years of relevant professional experience in Information Technology Services and/or Information Technology Operations. Willingness and ability to travel domestically and internationally, as necessary. Effective in written and verbal communication in English. Cisco and Microsoft certification are a plus. The position requires work during maintenance windows (out of normal business hours) at least once a month (shared staff rotation). The position requires ability and willingness to travel domestically and internationally up to 10% of the time. Perform other duties as assigned by Manager. Preferred: Microsoft 2008/2012 Active Directory

6 Powered by TCPDF ( Microsoft System Center VMWare 5.1+ and vcenter Storage Area Network (SAN) Data Backup and Recovery Data Center Operations IT Services and Operations DNS and SSL Microsoft Share Point (a plus) Certificate Authority Server (a plus) IT Services and Operations (Customer facing) Problem solving Incident resolution SDLC: Analyze, Research, Design, Test, Implement and Support

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