BellSouth Centrex USER GUIDE DMS 5ESS 1AESS EWSD

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1 BellSouth Centrex USER GUIDE DMS 5ESS 1AESS EWSD

2 INTRODUCTION Welcome to BellSouth Centrex service! Your service has been carefully designed to meet your current communications needs. BellSouth Centrex service also has the flexibility to adapt to your changing communications requirements today and in the future. This guide describes the most commonly used BellSouth Centrex service group features and includes basic instructions for feature operation. Also included is a section that lists other features which might be appropriate for your business. On the back of this guide is a quick reference list of the feature codes that are used for your BellSouth Centrex service. In addition, your BellSouth Account Representative is only a phone call away. For operational problems or other assistance, contact your System Manager. BellSouth Centrex is provided in four switch types (DMS, 5ESS, 1AESS and EWSD). Your switch type has been noted on the front of this guide. Be sure to take note of any special feature operations which may be unique to your switch. INTRODUCTION

3 BASIC DIALING INSTRUCTIONS Throughout this guide you will be instructed to dial a Feature Code to activate, program or cancel system features. Your service also includes Network Access Codes. These codes are used for access to numbers outside your BellSouth Centrex service system. Normally, the network access code 9 is used to place a call over the exchange network. Your service may also include special network access codes for private facilities, interexchange carrier access lines, or WATS lines. If you have questions regarding the network access codes that have been installed for your service, consult your System Administrator. BASIC DIALING INSTRUCTIONS: To call another station inside your Company: Dial the 2 to 7 digit station number To call outside your Company: Dial your network access code (usually 9 ) Dial the telephone number To place a call over a private facility or WATS line: Dial the special facility access code Dial the telephone number BASIC DIALING INSTRUCTIONS

4 RINGING AND TONE DESCRIPTIONS By dialing various feature and programming codes, you send instructions to your BellSouth Centrex service system. In response, the system uses tones and ringing signals to let you know whether or not your instructions have been accepted. Below is a list of the tones and sounds that are used to communicate this information. DIAL TONE A short steady tone. Proceed with dialing. BUSY TONE A normal busy signal, indicating that the number you have dialed is in use. Try again later. REORDER TONE A fast busy signal, indicating that the action you have attempted has failed. This may be a temporary condition, or you have attempted to use a feature that is not assigned to your line. SPECIAL DIAL TONE Short bursts of tone followed by a steady dial tone. When you depress and release the SWITCHHOOK or FLASH key on your set, listen for this tone. This indicates that you may proceed with dialing. CONFIRMATION TONE Two short bursts of tone. This confirms that your feature request has been accepted. CALL WAITING TONE Notifies you that a second incoming call is waiting to be answered. Different tone patterns may be heard depending on the features assigned to your line. RINGBACK SIGNALLING Three short rings to notify you of parked or hold calls that have not been picked up. Ringback is always heard on the station that originally activated the feature. RINGING AND TONE DESCRIPTIONS

5 CALL TRANSFER/THREE-WAY CALLING FEATURE DESCRIPTION Call Transfer enables you to transfer an established call to another telephone number (Certain restrictions may apply concerning transfers of long distance calls). With Three-Way Calling, you can add a third party to an existing call. Both features include Consultation Hold capability, which allows you to consult privately with the third party before establishing the Three-Way Calling or Call Transfer feature. FEATURE OPERATION To transfer a call: Press the SWITCHHOOK or FLASH key (Your call is now placed on Consultation Hold) Dial the number where the call is to be transferred Listen for ringing Wait for the transferred call to be answered, or you may hang up. The call is transferred automatically. To use Three-Way Calling: Press the SWITCHHOOK or FLASH key (Your call is now placed on Consultation Hold) Dial the number of the party to be added When the party answers, announce the call Press the SWITCHHOOK or FLASH key All parties are now connected for a Three-Way Call. User Note: If the number is busy, depress the SWITCHHOOK once (twice for a DMS100) to return to the original call. If the number is unanswered or you have misdialed, depress the SWITCHHOOK or FLASH key twice to reconnect to your call. CALL TRANSFER/THREE-WAY CALLING

6 CALL WAITING/CANCEL CALL WAITING FEATURE DESCRIPTION Your BellSouth Centrex service informs you with a CALL WAITING TONE when you are on a call and have another call waiting. The calling party hears normal ringing while waiting for the call to be answered. You will receive a CALL WAITING TONE for incoming calls from outside your system if your line is equipped with the Call Waiting Terminating feature. Call Waiting allows you to temporarily cancel the Call Waiting feature for the duration of a single call. FEATURE OPERATION To end a call and answer a CALL WAITING TONE: Hang up Listen for ringing Answer the incoming call To hold a call and answer a CALL WAITING TONE: Press your SWITCHHOOK or FLASH key You will be connected to the waiting call Press your SWITCHHOOK or FLASH key to return to the original call OR If you have the Call Hold feature on your line: Press your SWITCHHOOK or FLASH key Dial the Call Hold activation code *168 Begin conversation with the second party Your first call is now placed on hold. You can use your Call Hold feature to alternate between the two calls. To activate Call Waiting: Dial the Call Waiting activation code *70 Listen for CONFIRMATION TONE Dial the party you are calling Call Waiting will be active only for the duration of your call CALL WAITING/CANCEL CALL WAITING

7 CALL PICKUP FEATURE DESCRIPTION Call Pickup enables you to answer a call that is ringing at another line in your Call Pickup group, without having to leave your desk. Your System Administrator will provide a list of the stations in your Call Pickup group. Write The Names And Telephone Numbers For Your Call Pickup Group Below CALL PICKUP GROUP: NAME STATION NUMBER FEATURE OPERATION To pick up a ringing call when your station is idle: Dial the Call Pickup activation code *99 Identify yourself to the caller To pick up a ringing call when you are already on an established call: Advise your caller you need to answer a ringing line Press your SWITCHHOOK or FLASH key Dial the Call Pickup activation code *99 Identify yourself to the new caller To end the picked up call and return to your call on hold: Hang up your phone Wait for ringback signalling Answer and resume conversation CALL PICKUP

8 CALL FORWARDING VARIABLE FEATURE DESCRIPTION Call Forwarding Variable allows you to forward your incoming calls to another telephone number either inside or outside your Company. When Call Forwarding Variable is activated, your calls will be automatically routed to the telephone number you programmed. You will be billed for long distance charges, if any, for calls forwarded from your telephone. When Call Forwarding Variable is active, you will still be free to originate other calls. An optional short ringing signal (ring reminder) may be provided to let you know each time a call is being forwarded. Call Forwarding Variable takes precedence over Call Forwarding Busy or Call Forwarding Don t Answer. However, the following features will take precedence over Call Forwarding Variable: Anonymous Call Rejection Call Block Preferred Call Forwarding When these features are active, calls will be blocked or redirected before Call Forwarding Variable takes effect. FEATURE OPERATION To activate Call Forwarding Variable: Dial the Call Forwarding Variable activation code *72 Dial the number to which you are forwarding calls Listen for ringing and for the party to answer Advise that you are forwarding your calls To cancel Call Forwarding Variable: Dial the Call Forwarding Variable cancel code *73 Listen for CONFIRMATION TONE Hang up User Note: Be sure to dial 9 or an appropriate access code when forwarding to an outside line. If you are forwarding calls to a long distance number, include 1 + the Area Code. You are responsible for any long distance charges incurred for forwarded calls. If you are forwarding calls to a number outside your system, and the number does not answer or is busy, you must repeat the activation steps within two minutes. When this is done, you will hear a CONFIRMATION TONE, followed by DIAL TONE. CALL FORWARDING VARIABLE

9 1AESS AND 5ESS CALL FORWARDING BUSY/DON T ANSWER PROGRAMMABLE FEATURE DESCRIPTION The Call Forwarding Busy and Call Forwarding Don t Answer Programmable features are designed to assure that your incoming calls are answered when your line is busy or you are temporarily unavailable to answer your telephone. Call Forwarding Busy automatically routes your calls to another telephone number if your are on another call. Call Forwarding Don t Answer will route your calls to another telephone number if the call is unanswered after a predetermined number of rings. With 1A, the telephone number where your calls will be routed has been preselected. With 5ESS, both Call Forwarding Busy and Call Forwarding Don t Answer allow you to program the telephone number where your calls will be routed when your line is busy or unanswered. You can set up a separate destination number for each feature. Once you have programmed the number to which you are forwarding, you can simply activate or cancel either feature as you desire. Note: You may have Call Forwarding Busy/Don t Answer fixed on your line. If you have this feature, you will not be able to activate/deactivate the feature or change the destination.

10 FEATURE OPERATION 5ESS ONLY To program or change the number to which you are forwarding: Dial the Call Forwarding Busy *106 or Call Forwarding Don t Answer *116 programming code Dial the number to which you are forwarding Listen for CONFIRMATION TONE 1AESS AND 5ESS To activate Call Forwarding Busy or Call Forwarding Don t Answer: Dial the Call Forwarding Busy *104 or Call Forwarding Don t Answer *114 activation code Listen for CONFIRMATION TONE To cancel Call Forwarding Busy or Call Forwarding Don t Answer: Dial the Call Forwarding Busy *105 or Call Forwarding Don t Answer *115 cancel code Listen for CONFIRMATION TONE CALL FORWARDING FEATURE CODES: SWITCH FEATURE Call Forwarding Busy Call Forwarding Don t Answer 5ESS PROGRAM/ CHANGE *106 *116 1A & 5ESS ACTIVATE *104 *114 1A & 5ESS CANCEL *105 *115 1AESS AND 5ESS CALL FORWARDING BUSY/DON T ANSWER - PROGRAMMABLE

11 DMS AND EWSD CALL FORWARDING BUSY/DON T ANSWER PROGRAMMABLE FEATURE DESCRIPTION The Call Forwarding Busy and Call Forwarding Don t Answer Programmable features are designed to assure that your incoming calls are answered when your line is busy or you are temporarily unavailable to answer your telephone. Call Forwarding Busy automatically routes your calls to another telephone number if your are on another call. Call Forwarding Don t Answer will route your calls to another telephone number if the call is unanswered after a predetermined number of rings. Both Call Forwarding Busy and Call Forwarding Don t Answer allow you to program the telephone number where your calls will be routed when your line is busy or not answered. You can set up a separate destination number for each feature. With DMS only, you may route internal and external calls to separate destinations. With EWSD, internal and external calls must be routed to the same destination. Note: You may have Call Forwarding Busy/Don t Answer fixed on your line. If you have this feature, you will not be able to activate/deactivate the feature or change the destination.

12 FEATURE OPERATION To activate Call Forwarding Busy or Call Forwarding Don t Answer: Dial the appropriate Call Forwarding Busy or Call Forwarding Don t Answer activation code (see below) Dial the number to which you are forwarding Listen for ringing and for the party to answer Advise that you are forwarding your calls If number is busy or does not answer, simply repeat activation steps and listen for CONFIRMA- TION TONE To cancel Call Forwarding Busy or Call Forwarding Don t Answer: Dial the appropriate Call Forwarding Busy or Call Forwarding Don t Answer cancel code (see below) Listen for CONFIRMATION TONE Hang up CALL FORWARDING FEATURE CODES: EWSD FEATURE Call Forwarding Busy Call Forwarding Don t Answer ACTIVATE *104 *114 CANCEL *105 *115 FEATURE Call Forwarding Busy Internal External Call Forwarding Don t Answer Internal External DMS ACTIVATE *100 *102 *110 *112 CANCEL *101 *103 *111 *113 DMS AND EWSD CALL FORWARDING BUSY/DON T ANSWER - PROGRAMMABLE

13 SPEED CALLING SHORT FEATURE DESCRIPTION Speed Calling Short allows you to place calls to frequently dialed numbers by dialing an abbreviated code consisting of the * key followed by the stored Speed Calling code (2-7). You can store up to six frequently dialed numbers. The stored numbers may be up to 32 digits in length. Stored numbers can be local or long distance calls, other station numbers, even authorization codes or personal account codes. A directory to record your stored Speed Calling numbers is provided below: SPEED CALLING DIRECTORY NAME CODE *2 *3 *4 *5 *6 *7 TELEPHONE NUMBER

14 FEATURE OPERATION To program a Speed Calling number: Dial the Speed Calling program code *74 Dial the one-digit Speed Calling code (2-7) Dial the numbers to be associated with the Speed Calling code (See the note below) Listen for CONFIRMATION TONE followed by DIAL TONE To re-program or change a Speed Calling number: Repeat the above programming steps 1A and 5ESS To use your Speed Calling numbers: Press the * key on your set, followed by the one digit code (2-7) that you programmed for the desired number, followed by the # key. DMS and EWSD To use your Speed Calling numbers: Dial the one-digit code (2-7) followed by the # key. User Note: If the number you are storing is a local number, be sure to include your local network access code (usually 9), plus the 7 or 10 digit telephone number. Long distance numbers should include 0 or 1 as appropriate. Numbers to be dialed over private facilities or WATS lines should include the network access code for those facilities as well. SPEED CALLING SHORT

15 CALL PARK FEATURE DESCRIPTION With 5ESS and DMS, Call Park allows you to park a call against your station line. The parked call remains in a special held status while you are free to: Originate and receive other calls Answer a CALL WAITING TONE Pick up a call ringing to another station Return a previously held call Maintain the caller in a confidential held status while you look up information, consult with a colleague, or perform another task. The parked call can then be retrieved from your telephone or any other location in your company by using the Call Park Retrieve feature. Directed Call Park enables you to park a call against another station line. The parked call can then be retrieved from any station in your system by using the Directed Call Park Retrieve feature. Note: Call Park is not available in the 1A and EWSD switches.

16 FEATURE OPERATION To park a call against your station line: Press the SWITCHHOOK or FLASH key Dial the Call Park activation code *84 Listen for CONFIRMATION TONE To retrieve a call parked against your station line: Press the SWITCHHOOK or FLASH key Dial the Call Park Retrieve code *98 Resume conversation with the caller To park a call against another station line: Press the SWITCHHOOK or FLASH key Dial the Directed Call Park activation code *167 Dial the station number where the call will be parked Listen for CONFIRMATION TONE To retrieve a call parked using Directed Call Park: Press the SWITCHHOOK or FLASH key Dial the Directed Call Park Retrieve code *171 Dial the station number where the call is parked Begin conversation with the caller. User Note: You can park only one call against a given station line. Call Park cannot be activated while you are on a Three- Way Conference call. If a parked call is not retrieved within a predetermined timeout period, the call will ring back to the station that parked the call. CALL PARK 5ESS AND DMS ONLY

17 OTHER FEATURES FEATURE DESCRIPTION For your convenience, we have provided a list of additional features and activation codes that may be available with your system. These features are designed to enhance your call handling efficiency and productivity. Check with your System Administrator to see if these features are available to you or for other information on BellSouth Centrex. Anonymous Call Rejection will automatically reject calls when the calling name or number display information has been intentionally blocked. Call Block enables you to screen incoming calls by setting up a list of blocked telephone numbers. Calls originating from numbers specified in your Call Block list are routed to an announcement. This informs the caller that the call is not presently accepted by the called party. Call Return gives you the convenience of recalling (dialing back) the last incoming call without your having to know the telephone number of the caller. Call Selector offers another call screening capability. Calls originating from numbers specified in your Call Selector list will ring on your line, but with a distinctive ringing signal that will notify you of a special call. Call Tracing will activate an immediate trace of an incoming harassing or prank call. You will need to contact BellSouth for further action on the traced call. Calling Number Delivery Blocking prevents the sending of your telephone number on outgoing calls to Caller ID subscribers. Directed Call Pickup Barge-In allows you to selectively pick up a call ringing to another station whether or not the call was answered by the remote station. The Barge- In feature allows a Three-Way call to be established.

18 Directed Call Pickup Non-Barge-In simply allows you to selectively pick up a call ringing to another station, without the Barge-In capability. Preferred Call Forwarding routes selected incoming calls to another location. Incoming calls from numbers not on the list can be picked up normally, or receive other treatment such as an answering machine or forwarding to voice mail (Preferred Call Forwarding is compatible with and takes precedence over any other Call Forwarding feature). Repeat Dialing automatically redials the last number you called whether the number was answered, unanswered or busy. If the called number is busy, you will receive an announcement and the called number will be monitored until both lines are idle. You will then receive a special ring. When you lift your handset, the called party s line will begin to ring and your call will be connected. Speed Calling Long offers a Speed Calling List consisting of 30 to 70 numbers on a single list. Station Controlled Conference enables you to place a conference call with up to five additional conferees. OTHER FEATURES

19 OTHER FEATURES FEATURE OPERATION FEATURE ACTION CODE Anonymous Call Rejection Call Block Call Return Call Selector Call Trace Calling Number Delivery Blocking (per call) *77 *87 *60 *80 *69 *89 *61 *81 *57 *67 *82 Directed Call Pickup Barge-In Directed Call Pickup Non-Barge-In *170 *166 Preferred Call Forwarding Repeat Dialing Speed Calling Long Station Controlled Conference Program List *63 *83 *66 *86 *75 *159

20 FEATURE ACCESS CODE QUICK REFERENCE FEATURE ACTION STANDARD CODE CODE AS INSTALLED Anonymous Call Rejection Call Block Call Forwarding Busy Programmable Program *77 *87 *60 *80 Call Forwarding Don t Answer Programmable Program Call Forwarding Variable *72 *73 Call Hold Call Park Call Return Call Selector Call Trace Retrieve *168 *84 *98 *69 *89 *61 *81 *57 Call Waiting *70 Directed Call Pickup Barge-In *170 Directed Call Pickup Non- Barge-In *166 Preferred Call Forwarding Repeat Dialing Speed Calling Long Program *63 *83 *66 *86 *75 Speed Calling Short Program *74 Station- Controlled Conference *159 CE9909 7/ BellSouth BellSouth Business SM, BellSouth Business TM and BellSouth Business are a service mark, trademark and trade name, of BellSouth Intellectual Property Corporation, licensed to, and with respect to the trade name, used to collectively identify, BellSouth Business Systems, Inc., BellSouth Communication Systems, Inc. and BellSouth MNS, Inc.

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