Snom Phone Quick Start Guide

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1 Snom Phone Quick Start Guide Today s Phone Company

2 Table of Contents 1. Quick Reference information Introduction Making Calls Internally Externally Emergency Calls Speaker Phone Ending Calls Answering Calls Using the Handset Using the Speaker Calling features Putting a call on hold Parking a call Retrieving a parked call Call Forwarding- Introduction Immediate, Busy and No Answer Call Forwarding using the Handset Enabling Disabling Access Codes Selective Call Forwarding using the Handset Remote Access to Call Forwarding Advanced Call Handling Call Waiting Transferring a call Three Way Conferencing Do Not Disturb Voic Megagate Broadband Snom Phone Quick Start Guide v4.11 1

3 7.1 Accessing Voic Using the Voic system CommPortal Logging In Dashboard Messages & Calls Contacts Call Manager Changing your Password Help Access Codes Entering numerals, letters and special characters SNOM SNOM SNOM ADDITIONAL FEATURES Snom Snom Megagate Broadband Snom Phone Quick Start Guide v4.11 2

4 1. QUICK REFERENCE INFORMATION Keypad Megagate Broadband Snom Phone Quick Start Guide v4.11 3

5 2. INTRODUCTION Welcome to your new phone! This guide will help you get up and running with your new phone as soon as possible. It tells you how to use your phone and the more commonly used features. If you have any problems or need a more detailed description of the operation of your phone then please either contact your administrator or call MegaGate Customer Support at Megagate Broadband Snom Phone Quick Start Guide v4.11 4

6 3. MAKING CALLS Select outgoing identity From the idle screen, press to select one of the configured identities. Enter the number on the alphanumeric keypad and pick up the handset or pick up the handset, enter the number, or, enter the number, Accepting calls With the handset: Pick up the handset With a headset: Press or blinking line key With the speakerphone: Press 3.1 Internally To call another person in your business lift the handset and dial the other person s extension. This is typically a 3 or 4 digit number then always hit the or Confirm key after you have dialed the number. 3.2 Externally To call a number outside of your business follow the instructions above- lift the handset and dial the phone number. 3.3 Emergency Calls In an emergency lift the handset and dial 911. Note that depending on your phone type and configuration the call may not complete automatically once you have finished dialing and you may need to hit the or Confirm key once you have dialed the number. 3.4 Speaker Phone To make a call using your speaker phone, either press the Speaker key or leave the handset on-hook and dial the number or extension of the person you want to call, followed by or Confirm. 3.5 Ending Calls To end a call replace the handset, or press either the or Cancel key. Megagate Broadband Snom Phone Quick Start Guide v4.11 5

7 4. ANSWERING CALLS Select outgoing identity From the idle screen, press to select one of the configured identities. Enter the number on the alphanumeric keypad and pick up the handset or pick up the handset, enter the number, or, enter the number, Accepting calls With the handset: Pick up the handset With a headset: Press or blinking line key With the speakerphone: Press 4.1 Using the Handset To answer an incoming call, lift your handset and you will be connected to the caller. 4.2 Using the Speaker To answer a call using the speakerphone, do not lift the handset and instead press the Speaker key. Megagate Broadband Snom Phone Quick Start Guide v4.11 6

8 5. CALLING FEATURES 5.1 Putting a call on hold You can put a call on hold by pressing the Hold key. You may now replace the handset without cutting the caller off. You can also now make another call while the first call is on hold. To retrieve the call, press the R key or the Hold key again. If you ve made another call since you put the first call on hold, you ll need to put that call or put it on hold before you can retrieve the first one, using the arrow keys to select the call to retrieve. Press the or the line key of the call. The LED starts to blink slowly. Press to resume the call. With more than one call on hold: Press line key of a call to resume it. 5.2 Parking a call Parking a call places the call on hold in a park orbit so that the call can be retrieved from another phone. If you have keys on your phone for parking calls, when in a call press the key of the park orbit where you want the call parked. Usually labeled on the phone, i.e. P1 or P2. The call will now be parked and you may now replace the handset. If you have keys on your phone for parking calls these keys will indicate via a light or icon when a call is parked against that orbit. 5.3 Retrieving a parked call If you have keys on your phone for parked calls, pick up the handset and press the key of the park orbit where the call is parked. 5.4 Call Forwarding- Introduction Your phone system supports a number of different types of Call Forwarding. Immediate (sometimes called Unconditional) Call Forwarding is where all calls are forwarded to a number of your choice. This can either be to your voic (which is the default) another extension in your business or an external number. Busy Call Forwarding forwards all calls that are received when you are already on the phone. No Answer (sometimes called Delay) Call Forwarding forwards all calls when you do not answer them after a certain delay. Selective Call Forwarding forwards calls from certain numbers to another number. The easiest and most flexible way of configuring call forwarding is using CommPortal. See later in this Guide for instructions on using CommPortal. Megagate Broadband Snom Phone Quick Start Guide v4.11 7

9 5.5 Immediate, Busy and No Answer Call Forwarding using the Handset Enabling To use your handset to enable Immediate, Busy or No Answer Call Forwarding dial the access code for the type of call forwarding you want to enable followed by the number you wish to forward calls to. For example, to use immediate call forwarding to forward all calls to extension 1004, you would dial * Depending on the configuration of your phone system this may set up a courtesy call to the number you are forwarding calls to. The system will only enable call forwarding if this courtesy call is answered Disabling To disable call forwarding dial the disable code for that type of call forwarding Access Codes Type of forwarding Enable Code Disable Code Immediate/Unconditional *72 *73 Busy *90 *91 No Answer/Delay *92 * Selective Call Forwarding using the Handset The Selective Call Forwarding feature can be configured by dialing *63. This feature provides voice prompts to help you with setting it up. 5.7 Remote Access to Call Forwarding You phone system also supports setting up Call Forwarding remotely using any phone. To use this feature, follow these steps: 1. Dial the remote access to call forwarding number. 2. Enter your full 10-digit phone number followed by #. 3. Enter your remote access to call forwarding PIN followed by #. Note that this PIN is different from your CommPortal password. 4. Enter the access code of the call forwarding service you wish to configure. 5. If you are enabling call forwarding the system will then provide a broken dial tone. Enter the number you would like calls forwarded to. Megagate Broadband Snom Phone Quick Start Guide v4.11 8

10 6. ADVANCED CALL HANDLING 6.1 Call Waiting If a second call comes in when you are already on the phone, you will hear a tone and the phone screen will display the details of the second caller. To answer this second call you should either select or Confirm or press the line key which is flashing. Answering the second call will automatically put the first call on hold. You can toggle between the calls by placing the current one on hold and retrieving the other call. 6.2 Transferring a call To transfer a call, follow these steps: Press the Transfer key this places the current call on hold. Dial the number of the person you want to transfer the call to. If you want to transfer the call before the other person answers, press the Transfer key. Alternatively wait until the person has answered before completing the transfer by pressing the Transfer key. Examples of Call transfer Example 1: Attended transfer Put the call on hold. Dial the number that you wish to transfer the call to. If the third party wishes to accept the call press Transfer key, then press. Example 2: Blind transfer When the incoming call is ringing or with the call on the line: Press to be transferred to, press Transfer Key then. Transfer key, dial the phone number the call is 6.3 Three Way Conferencing To conference a third person into a regular two-way phone call, follow these steps. When in a regular call, press the the caller on hold). Conference key or press the Hold key (both will place Dial the person you want to join you call. Once this person has answered, press the set up. Conference key and the three-way call is 6.4 Do Not Disturb If you don t want any calls to ring your phone, but instead go straight through to your voic , you can enable Do Not Disturb. If you have a key marked DND then press this to toggle Do Not Disturb on and off. Megagate Broadband Snom Phone Quick Start Guide v4.11 9

11 7. VOIC 7.1 Accessing Voic When you have one or more unheard voice messages waiting, your phone will display a flashing light in the upper right corner. It is labeled Message. This is your voice message indicator light. To listen to your messages log in, either by dialing the voic access code *55, or press the e retrieve key which is located next to the message indicator light. The first time you access you voic box you will be asked to set up your mailbox, record your name, choose a pin number, and a record a greeting to be played by callers. Initializing your Voic is the first step before accessing the CommPortal see section Using the Voic system The voic system is menu driven, so listen to the voice prompts and then press the keys on your phone to select which option you would like. Once you become familiar with the system there is no need to wait until the voice prompts have played before pressing a key you can interrupt the announcements to speed up your experience. For your convenience, the most commonly used mailbox commands are as follows. To listen to your voice messages from the main menu: Press 1 To listen to your other messages from the main menu: Press 1 1 To save a message once you ve listened to it: Press 2 To delete a message once you ve listened to it: Press 3 To change your mailbox settings from the main menu: Press 4 To cancel the current operation: Press * To go back to the previous menu: Press * To finish entering digits, or recording an announcement: Press # Megagate Broadband Snom Phone Quick Start Guide v

12 8. COMMPORTAL CommPortal gives you a powerful and easy to use web interface to your phone settings. 8.1 Logging In To log in, follow these steps: 1. Open a browser and point it at 2. Enter your phone number. 3. Enter your password. This is the pin number that you created for your voic in section Dashboard Once you ve logged into CommPortal you will see the Dashboard page. This displays whether you have any new voice messages your most recent received and missed calls your contacts, along with a quick search facility any settings you have applied to your phone Messages & Calls The Messages tab displays all of your new and saved voice messages. You can play these voice messages form within your browser by clicking on them. You can also delete messages and mark then as heard or unheard. The Missed Calls, Dialed Calls and Received Calls tabs show you details of all the most recent calls you have missed, dialed and answered Contacts The Contacts page allows you to manage your contacts and their phones numbers. You can add as many contacts as you wish, and each contact can have up to three numbers: home, work and cell. An easy search facility is also provided Call Manager The Summary tab of Call Manager gives you an easy to understand description of what will happen to calls coming to your number. The other tabs allow you to change the settings of your phone accounts, such as Call Forwarding and Do Not Disturb, as well as more advanced features such as Follow Me. To turn a feature on, click the red cross so that it becomes a green tick and click on Apply. To disable a feature, click the green tick so it becomes a red cross and click on Apply. Megagate Broadband Snom Phone Quick Start Guide v

13 8.2 Changing your Password If this is the first time you have accessed CommPortal, you should change your password to one that only you know. To do this, follow these steps: Select the Settings page. Enter your new password in the Password box. Re-enter your new password in the Confirm Password box. Click Change Password. 8.3 Help Context sensitive help is always available in CommPortal by clicking on the Help link. This launches a separate window with a detailed description of the feature you have selected, and instructions for configuring it. Megagate Broadband Snom Phone Quick Start Guide v

14 9. ACCESS CODES This section lists your phone system s most commonly used access codes: Immediate Call Forwarding Activation *72 + number to forward to Immediate Call Forwarding Deactivation *73 Busy Call Forwarding Activation *90 Busy Call Forwarding Deactivation *91 + number to forward to No Answer Call Forwarding Activation *92 No Answer Call Forwarding Deactivation *93 + number to forward to Automatic Recall *69 Voic *55 Megagate Broadband Snom Phone Quick Start Guide v

15 10. ENTERING NUMERALS, LETTERS AND SPECIAL CHARACTERS 10.1 SNOM SNOM 370 Megagate Broadband Snom Phone Quick Start Guide v

16 11 SNOM ADDITIONAL FEATURES 11.1 Snom320 Call lists From the idle screen, press [CHist] to open. Select list with function key: [Missed], [Received], [Dialed] calls. Scroll through list:. Dial selected number:. Directory Open: Press Directory key. Scroll:. Dial number of selected entry:. <New Item>: Press Directory key, then. Editing entries: See "Entering numerals, letters, and special characters section 10". Trouble Shooting Reboot > Configuration > [Reboot] > Reboot? > Hard reboot Disconnect power, wait for a few seconds, reconnect.!!!!! Never disconnect the power during a firmware update!!!!! Reset to factory values All customized settings will be lost! 11.2 Snom 370 Call lists From the idle screen, press [CHist] to open. Select list of [missed], [received], [dialed calls]: then. Scroll through list:. Dial selected number:. Directory Open: Press. Scroll:. Dial number of selected entry:. <New Item>: [R]. Editing entries: See "Entering numerals, letters, and special characters". Trouble shooting Reboot > 10 Maintenance > > 4 Reboot > > Reboot? > [OK] or. Hard reboot Disconnect power, wait for a few seconds, reconnect.!!!!! Never disconnect the power during a firmware update!!!!! Reset to factory values All customized settings will be lost! Megagate Broadband Snom Phone Quick Start Guide v

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