2250 Old Brick Road, Suite 240 Glen Allen, VA Mayland Drive, Suite 2500 Richmond, VA (804) (804)

Transcription

1 Property Services 2250 Old Brick Road, Suite 240 Glen Allen, VA Mayland Drive, Suite 2500 Richmond, VA (804) (804)

2 Executive Summary NAI Eagle Professional Property Management Services Full Service Real Estate Company NAI International Resources Facilities Maintenance Contract Negotiation and Enforcement Preventative Maintenance Programs Efficient Work Order Request System Certificate of Insurance Tracking Lease Administration Rent Collection Procedures Rent Remittance Powerful Software Designed for Lease Expiration Tracking Financial Administration Powerful Software Reporting Featres Budget to Actual Reporting Bank Reconciliations Marketing & Leasing Global Network of Agents Extensive Marketing Market Conditions Analysis Regular Attendants of Regional & National Conventions 8

3 About NAI Eagle Eagle Vision Our sacred pledge is to do the right thing. We are good partners to all stakeholders in the locales that we serve. We measure success not just in financial terms, but by the quality of the lives we improve. We focus on more than just the here and now. We are decisive, nimble, and opportunistic but patient. We strive to be flexible because we know uncertainty creates opportunity Headquarters of the Virginia Retirement System (Managed by NAI Eagle) Background NAI Eagle was founded in 2010 and has since then become a trusted and respected member of the Virginia Community and global marketplace. In 2012, NAI Eagle became the Central Virginia member of NAI Global, the largest brokerage affiliation in North America. NAI currently has 375+ prominent commercial real estate offices in more than 55 countries, with over 6,700 commercial real estate professionals. Our membership with NAI keeps our firm on the leading edge of the industry, while allowing us to maintain our local ownership and hometown loyalty. NAI Eagle s scope of operation is organized in mutually supportive areas. Property Management Leasing and Brokerage Landlord & Tenant Representation Consulting / Financial Services Investment Sales Our core strength includes customizing strategies based on our clients requirements and needs. Our clients are the most important aspect of our business and in order to succeed, we must exceed their expectations. National & International Resources NAI Global is the single largest, most powerful global network of owner-operated commercial real estate brokerage firms. The Members of NAI Global are leading local firms who have chosen, and been chosen in kind, to be a part of a cohesive organization that is actively managed for peak performance. Each Member is independent, owner-operated, and united around a shared commitment of exceptional service. (2014) Retrieved from 9

4 Property Management NAI Eagle Office located at West Broad Shopping Center, Richmond, VA PROPERTY MANAGERS NAI Eagle Property Managers provide our clients the professional attention and service their properties and tenants require. Our Property Managers are local to our clients properties, which allows us to preform regular on-site inspections and occasional interactions with the tenants. We believe excellent customer service and communication is the key to ensuring quality performance to our clients. Through our monthly reports and other communication methods, we keep our clients aware of all aspects of their property ensuring that each asset is performing at its fullest. We provide superior service and client relations to ensure properties are operating at their highest level. OPERATIONS MANAGEMENT (Preventative and Tenant Services) Managing the property to ensure it remains in excellent condition is paramount to the visibility of the property. Proper maintenance will assist in attracting new tenants, tenant retention, and owner satisfaction. NAI Eagle ensures through various maintenance contracts that each property has the proper preventative maintenance programs in place, along with handling tenant calls and service requests in a timely manner. We bid all contracts and monitor each one to ensure adherence to the terms of the contract. As a Team, we conduct the management of our properties by performing all the services needed to give the attention our Owners and their properties each deserve including, but not limited to: Asset management services Regular on-site property inspections On-site management & technical personnel Tenant relations & retention strategies Coordinate all vendor contracts Online work order system/ dispatching requests Inspection of all vendor work performed Preventative maintenance 24/7 On-call emergency service Bid coordination Supervision of subcontractors 10

5 Property Management ACCOUNTING Through use of Yardi Voyager, IHMS Software, Excel, NAI Eagle prepares clean and precise monthly reports, detailing all property income and expenses. Each invoice is approved and processed in a timely fashion so that our pay history remains outstanding with each of our properties vendors. LEASE ADMINISTRATION Lease administration plays an important role within our property management team to ensure accurate and organized records of all leases are properly documented. Lease files are established to provide hands-on information reflecting all correspondence for each tenant s lease. A complete lease abstract is then established through our online system (Yardi), entering all important dates and rental amounts for the entire term of the lease, which is accessible with a click of a button. All lease modifications such as expansion, contraction, relocation, holdover, and renewals are stored with the lease details for easy drilldown and historical reference. Critical dates, tasks, and notifications are an integral part of the Yardi lease management system. Dates and tasks are integrated into the user s dashboard, so that lease expirations, option notices, tenant insurance expirations, rent increases, etc. are never missed. (2014) Retrieved from Through our Accounting and Lease Administration services, we conduct outstanding services for our properties by providing the following, including but not limited to: Rent Collection Annual common area maintenance, tax, and insurance reconciliations Annual budget forecasts Lease coordination Full accounting and financial reporting services Monthly summary reporting to Owner Track insurance coverage and policies 11

6 Our Systems YARDI SOFTWARE The Yardi Voyager Commercial Software is one of the leading Softwares used by property management companies. The software enables faster and more efficient execution of property operation strategies, driving improved analysis and decision-making and delivering maximum transparency across our portfolio. NAI Eagle utilizes Yardi for lease administration and accounting purposes to help offer our Owners receive the most detailed reports in order to cut cost and grow. Yardi reports provide real-time indicators necessary for our Owners, which contain key dates, expense recovery and summary, rent roll and vacancy, lease abstracts, and much more. Yardi also combines accounting with ownership, financials, budgets, forecasts, etc. It s lease administration system forms the backbone of the billing process, which accommodates indexation, complex recoveries, retail overages, and more. 12

7 Our Systems WORK ORDER SYSTEM TENANT REPORTING SERVICES NAI Eagle has a state of the art web-based facility and property management software which includes systems for: preventative maintenance, work orders, facility maintenance and property management. By utilizing the Net Facilities software, we have the ability to link all the tenants, properties, dates, assets, and more into one collaborative system. This unique system allows our tenants to submit and track their work order requests in real-time, which reduces phone calls and s while including our tenants in the process, giving them a sense of control of the situation. We are able to communicate, in real time, with all team members on work orders, scheduled action items, asset management and preventative maintenance scheduling. Net Facilities also includes a Vendor Management Tool to create a database of vendors or contractors and creates the ability to interact with them through the software. Allowing our vendors to access a portal to close-out their work assignments in real-time enables them to stay organized and productive for our tenants. 13

8 Our Systems AFTER-HOURS EMERGENCY RESPONSE PARTICIPATION Our Property Managers and Facilities Maintenance Team are on-call 24 hours a day to respond to any tenant/building emergency situations. After-hours consists of week days prior to 8:00 AM and after 5:00 PM, weekends and holidays. All calls are answered by our Property Managers during the day, while after-hour times are transferred to our answering services. NAI Eagle has partnered with Keener Communications, Inc. to provide increased efficiencies in your call handling procedures. Keener Communications will discern between emergencies and non-emergencies and reach our staff only when deemed appropriate. From there, the calls will be transferred straight to the Property Management Team so that we can immediately address the situation. 14

9 EAGLE COMMERCIAL CONSTRUCTION, LLC NAI Eagle is an integral member of the Eagle umbrella of Companies, another of which is Eagle Commercial Construction. This unique relationship enables us to join forces and to have immediate access to timely construction pricing, scheduling, market conditions, etc. ABOUT ECC Our Sister Company Commercial Projects ECC is a Virginia based General Contracting and Construction Management firm that specializes in commercial and industrial construction. With over 90 years of combined experience in the industry, ECC provides comprehensive general construction and contacting services for a wide variety of projects. Their office is centralized in Richmond, Virginia and has extensive experience constructing restaurants, hotels, commercial buildings, tenant improvements, parking decks, medical facilities, retail commercial developments as well as special and single purpose assets. Quality building, punctual completion of projects and budget integrity are ECC s highest priorities and are assured through the personal involvement of their staff, from preliminary planning through final completion. ECC s project management program recognizes the importance of having seasoned construction professionals dedicated to each project from start to finish ensuring continuous oversight and accurate and timely reporting to their clients. Their company s success and reputation are built one job at a time and they take pride in both their practicality and their professionalism. 15

10 Meet Our Team of Professionals NAI Eagle Property Management Headquarters, Deep Run IV Richmond, VA PROPERTY MANAGEMENT Lee Snukals, SVP, IREM Director of Property Management Lee has been in Property Management for over 25 years and has experience in all aspects of property and facilities management, including but not limited to site remodeling, lease negotiations, facilities maintenance, contract negotiations, vendor management, and accounting. She joined NAI Eagle in 2013 and is responsible for all aspects of the property management team, including building new property management business in the state of Virginia. Prior to joining NAI Eagle, Lee managed a team of Property Managers who managed a portfolio of 400 Mid-Atlantic regional banking branches and operation Centers consisting of over 2 million square feet of property. Pattie Carter Assistant Property Manager Pattie has over 7 years of Facilities and Property Management experience. Supporting six remote Property Managers; handling heir purchasing and many other duties. Assisting and Managing restacks, buildout projects and vendor management. Pattie also managed the accurate collection of all contracts and Insurance certificates making sure all were kept current. Consolidated annual evacuation drills working with departments to ensure accurate and implementation of plans. Ensuring that all facilities were fully equipped in case of remote disaster. Making sure that recovery site was always ready for occupancy and assisted with annual testing. Pattie s prior experience was with Telecom for 25 years. Jodie Mosher CPM Candidate Lease Administration, Marketing Coordinator Jodie got her start as the Lease Administration and Assistant Property Manager with Divaris Real Estate, where she was responsible for diversified portfolio of retail, office and industrial properties. She was involved with coordinating lease renewals, and lease expiration, processing Insurance Certificates, tracking and collecting annual percentage of rent as well as coordinating Vendor contracts and establishing yearly budgets. Additionally she maintained work orders and responded to tenant maintenance issues while staying within the realm of the property budgets. Jodie Joined NAI Eagle July 2015 and assists with a variety of responsibilities including but not limited to all marketing efforts, rent remittance, commercial accounting, tenant billings and adjustments, lease preparation, budgeting, annual CAM reconciliations and tenant construction. 16

11 Meet Our Team of Professionals FINANCIAL TEAM Sherry McPeak Accounting Scope of Experience: Sherry s background has consistently been in Financial Services, spanning over 15 years. She was previously employed with Grubb & Ellis Harrison & Bates, Inc. for 8 years. Her experience incorporates account receivable, account payable, and an emphasis on commission transactions. Sherry s experience entails coordination of lease renewals and expiration, processing, tracking and collecting annual percentage of rent as well as coordinating Vendor contracts and establishing yearly budgets. Sherry has a proven track record in aiding in the Occupancy stabilization, Revenue enhancement, Accurate budgeting and forecasting, Financial reporting and an overall excellent Team leader and player in our Property Management Department. Carey Lockhart, CPA Controller Scope of Experience: Carey Lockhart is responsible for all fund-related accounting and providing accounting support for Markel Eagle s investor partners. He grew up in Louisiana, graduated from Southeastern Louisiana University, attended graduate school at LSU, and holds a CPA license. Lockhart transferred to Richmond with Ethyl Corporation and later worked in financial management positions at Cadmus Communications, J.W. Fergusson & Sons, and Hohner. Prior to his current position, Lockhart served as Controller for Tascon Group, an age-targeted residential real estate development firm located in the Richmond. 17

12 LEASING & BROKERAGE TEAM Meet Our Team of Professionals Chris Rice, CEO Principal Scope of Experience: From 1982 to the present, Chris Rice has been engaged in commercial real estate. He is the past President of Property Resources which was sold to CBRE in 1997, becoming Managing Director and Senior Vice President at CBRE. He has a wide range of experience and has completed over 900 leasing and sales transactions totaling over 47 million square feet. Chris clients have included Fortune 500 corporations, government agencies and locally owned businesses. Education: East Carolina University B.S. B.A., Business/Finance Professional Affiliations: East Carolina Business School Development Council County of Henrico Small Business Board Kiwanis Club, 1992 Present, Past President GRACRE, Founder, Board of Directors GRACRE, Member Jeffery Doxey, President Principal Scope of Experience: Jeff has been specializing in retail properties for over 23 years. His experience ranges from coordinating land assemblage and project leasing for centers anchored by Target, Wal-Mart, Lowe s, Kroger & Ukrop s to investment sale of shopping centers. Education: Old Dominion University B.S., Business Administration Professional Affiliations: GRACRE, Member ICSC, Member Former State Director CCIM, Member 18

13 LEASING & BROKERAGE TEAM Harrison Hall, VP Principal Meet Our Team of Professionals Education: James Madison University B.S., Interdisciplinary Social Sciences Professional Affiliations: GRACRE, Member ICSC, Member Scope of Experience: Harrison began his commercial real estate career in 2003, working for both The Shopping Center Group and The Wilton Companies, until the formation of NAI Eagle in He has been involved in site selection, land assemblage and project leasing for centers anchored by high profile national tenants including Whole Foods, Target, Lowe s, Kroger and Best Buy. His intimate knowledge and experience of the industry also afforded many opportunities in investments sales and tenant representation. Peter Vick, VP Principal Education: University of Richmond B.A. Professional Affiliations: GRACRE, Member ICSC, Member Scope of Experience: Prior to joining NAI Eagle, Peter began his Real Estate career with The Wilton Companies in 2008 in the Third Party Brokerage Department as an Associate. Before entering into Commercial Real Estate, Peter worked for W.M. Jordan Construction in 2006 as an Assistant Superintendent. Peter continued in the construction field as a Project Manager for James River Exteriors in Lewis Little SeniorAssociate Education: University of Richmond B.A. Business Administration Professional Affiliations: GRACRE, Member ICSC, Member Scope of Experience: Lewis entered the commercial real estate business in 2005 with Harrison and Bates, Inc. as an associate. He has a wide range of experience assisting retail clients with site selection, land assemblages and industrial clients with the acquisition and disposition of their real estate assets. He has completed transactions with Forest City, Lowe s, Choice Hotels, Capital Automotive, Old Dominion Insulation, HON Industries, and Dominion Realty Partners. 19

14 Management Solutions What we Can do for You NAI Eagle provides the resources necessary to successfully conclude even the most complex transactions. We evaluate all aspects of the property, including ownership, management, parking, future development and amenities. Our skilled Team is prepared to provide an in-depth market analysis focused on pertinent demographic data, thematic mapping, analysis of competition, identifying potential issues, assisting with lease or contract negotiation, and involving diligent professionals through every step of the Brokerage process. Our services, reaching throughout the State of Virginia, include: Tenant Representation Landlord Representation Build-to-Suit Site Selection Site Acquisition / Evaluation Land Sales Investment Sales Expansion / Consolidation Disposition Property Evaluation Demographic Analysis Marketing Program Sale-Leaseback Financial Analysis Portfolio Analysis Due Diligence Analysis 20