1 Document ID:HPCI-OF01-002E-02 HPCI Help Desk System User Manual Ver /09/30 HPCI Operating Office
2 Revision History Date issued Ver. Descriptions 2012/3/ /9/30 2 A full-fledged revision is made reflecting the newly introduced Web interfaces for users. 1
3 Table of contents 1 Introduction Purpose of this document Document structure Environment Terminologies HPCI general terms Special terms for the HPCI help desk Workflow Usage (for HPCI account holders) Login page Login with HPCI account Menus Open an issue Submit a new issue Receive a notification mail During investigation View issues Respond to requests Add comments Add files Complete the request Receive an answer Check answers Respond to answers Close the issue Usage (for users without HPCI accounts) Menus Open an issue Submit a new issue Receive a notification mail During investigation Respond to mails Receive an Answer Check answers Respond to answers Appendix HPCI help desk page transition diagram Submit a new issue via
4 1 Introduction 1.1 Purpose of this document This document describes how HPCI users (including potential users who have plans to submit applications) to submit issues related to applications for HPCI and the use of the HPCI system. Operations will be different if you don t have an account. 1.2 Document structure The following chapters are organized as in table 1-1. For details of the usage, please refer to Chapter 4 or 5 depending upon whether you have an HPCI account or not, respectively. table 1-1 document structure Chapter Title Summary 2 Terminologies Explanations of terminologies that you should aware of for using the HPCI help desk 3 Workflow Descriptions of the workflow starting from submitting a new issue to closing it. 4 Usage (for HPCI accounts) Explanations of how to use the HPCI help desk for users with HPCI accounts. 5 Usage (for users without HPCI accounts) Explanations of how to use the HPCI help desk for users without HPCI accounts. 6 Appendix Appendix of this document. 1.3 Environment Supported Web browsers as of September 2013 are shown in table 1-2. table 1-2 supported Web browsers Web browser Version OS Internet Explorer 9 Windows Firefox 23 Windows Safari 6 Mac OS 3
5 2 Terminologies Terminologies that you should aware of for using HPCI help desk are described in the following sections. Please visit the HPCI operating office portal site ( for further information. 2.1 HPCI general terms Organizations and individuals HPCI operating office The HPCI Operating Office orchestrates selection of projects and shared services over the HPCI grid. HPCI system providers HPCI System Providers provide computational, storage, and other resources to HPCI users (e.g., national supercomputing centers and national research labs). Environment HPCI system The HPCI system consists of computational resources that are made available by HPCI system providers. HPCI help desk The HPCI help desk is one of the services provided by the HPCI operating office, which accepts inquiries about the HPCI system and to provide solutions HPCI help desk system Web and mail interfaces for the HPCI help desk services HPCI-ID An HPCI-ID is a unique ID that is assigned to each HPCI user. The number identifies individual researchers. HPCI account An HPCI account permits access to web services on the HPCI infrastructure including the HPCI help desk. Primary center Primary Centers issue HPCI accounts. A Primary Center is specified for each individual user Project ID A project ID identifies a project. It starts with hp12 as of October
6 2.2 Special terms for the HPCI help desk Users HPCI help desk users. Issues Inquiries from users that are registered at and maintained by the HPCI help desk system. Issue numbers Each issue has a unique issue number. Assignee To each issue, one or more HPCI system providers, called the assignee, are assigned that are in charge of and make an investigation of it. 5
7 3 Workflow This chapter describes the workflow for resolving an issue. The process of the workflow is shown in figure 3-1. Issues can be submitted with Web browsers. A confirmation will be sent when an issue is registered, or inquiries and comments are added. If you already have your HPCI account, you can check the status of the issue and respond to the inquiry using a Web browser. For more information, please refer to Chapter 4. If you don t have an HPCI account, you can make progress along with the workflow by replying to s sent from the HPCI help desk. figure 3-1 workflow of resolving an issue 6
8 4 Usage (for HPCI account holders) This chapter describes how users operate the HPCI help desk along with a workflow. 4.1 Login page In order to use HPCI help desk system, please access the URL below. You can also reach the HPCI help desk system from the portal site of the HPCI operating office. The following login page will be displayed when you access the URL. figure 4-1 Login page (English) It is displayed in English at the first time you access this page. If you prefer Japanese, click the 日 本 語 link at the right upper corner. figure 4-2 Login page (Japanese) You can change the language back to English by clicking the English link. The same operation is available at every page to switch the language between Japanese and English. 7
9 4.2 Login with HPCI account In order to login to the HPCI help desk with your HPCI account, click the Login button at the login page. figure 4-3 Login page Then, the primary center selection page will be shown (figure 4-4). Since the HPCI help desk is ready for single sign-on (SSO), however, this page might be skipped when you have already been authenticated with your HPCI account. figure 4-4 Primary center selection page At the primary center selection page, you should select the one you have specified as your primary center when you got your HPCI-ID. Then, its login page will be displayed. 8
10 figure 4-5 Primary center login page If you login successfully, you will see the top page of the HPCI help desk. figure 4-6 Top page 9
11 4.3 Menus Common operations across pages after login are described in this subsection figure 4-7 Menu bar (after login) 1 HPCI help desk A link to the top page 2 User name Displays the user name 3 Manual A link to the user manual 4 Language selection link. Switch the language between Japanese and English by clicking it. 5 Logout Click to logout and go back to the top page. 10
12 4.4 Open an issue figure 4-8 submit an issue You can submit an issue after you login to the HPCI help desk with your HPCI account. You receive a confirmation mail when the submission is completed Submit a new issue In order to submit a new issue, first click the Submit a new issue button. Then an issue submission form appears. figure 4-9 Start issue submission 11
13 1. Submit an issue figure 4-10 Issue submission form Fill fields of the issue submission form. You have to fill every required field (*1). You can also attach files (*3). Move to the issue review page by clicking on the Confirm button. Go back to the top page by clicking the Cancel link. *1 subject, project id and description are the required fields. *2 To share the issue with other users, enter their mail addresses, separated by a comma (,), in the participants field. Each mail address should be the registered one of a participant of the project specified by the project id field. *3 You can attach up to three files and each file size is limited to 10MB. The maximum length of a file name is 80 and it shall not include the following characters: \ / % : $? * If you specify incorrect file names, you can cancel it by clearing checkbox besides the file name (see figure 4-11). figure 4-11 Upload files 12
14 2. Review the issue figure 4-12 Issue review page What you have input at the issue submission form is shown in the issue review page. Please make sure that they are correct. To submit the issue, click on the submit button and go back to the top page. By clicking on the back button, you can go back to the issue submission form and modify what you input. Attachments you have specified are cleared, so please specify again. 3. Complete submitting an issue figure 4-13 Top page (after completing submission) After you complete submitting the issue and go back to the top page, a green message box popups, indicating that the submission is completed. The issue number shown here will be added to the subject headers of notification mails concerning this issue Receive a notification mail When the issue is submitted successfully, you receive an automatic notification mail. 13
15 4.5 During investigation figure 4-14 Under investigation After you have submitted an issue, its status becomes under investigation and the investigation process begins. Via the Web interface, you can do the following. View issues ( 4.5.1View issues ) The following views are available to handle submitted issues: View issue list View issue details Fields, status of the issue, and comments are displayed. Attachments can be downloaded Provide additional information ( 4.5.2Respond to requests ) During investigation, more information on the issue might be requested. In such a case, you can perform the following operations to register new information: Add new comments to the issue Attach new files to the issue 14
16 Notify self-resolution ( 4.6.3Close the issue ) You can inform the HPCI help desk that you yourself have resolved the issue during the investigation View issues To check your submitted issues, click on the view issues button at the top page. figure 4-15 View issues Then you will see the issue list. figure 4-16 Issue list In the issue list, you can check the following: Submitted date Subject Issue number Project ID Status 15
17 You can sort issues in ascending order by clicking on each column header (and then is displayed next to the column name). By clicking on the same column header once more, the issues are displayed in descending order (and is displayed next to the column name). By clicking on a row corresponding to the issue you want to check, you will see its details. figure 4-17 Issue details In the issue details, you can check the following, in addition to the information displayed on the issue list: Reporter User name that created the issue Consulter User name consulting about the issue Participants User name(s) that is(are) related to this issue Environment The operating environment where for instance the problem of the issue had arisen Attachments The list of file names attached to the issue. You can download the files by clicking their names. Description Descriptions of the issue Comments Comments to the issue are displayed in descending order. Those comments are used for communication and cooperation among you, the assignee, and the HPCI operating office. Answer 16
18 The answer to the issue When a blue triangle is displayed at the left of a field name such as description, comment or answer, its contents are folded and, by clicking on the blue triangle, they will be expanded. When a red triangle is displayed, you can fold the contents by clicking on the red triangle. Even when it is folded, a comment is shown in a single line format. figure 4-18 A comment is folded figure 4-19 An comment is expanded The following operations are available in the issue details view: Add comment See Add comments Attach files See Add files My response is done (only available when the status of an issue is being requested ) You may be asked by the HPCI operating office or the assignee to send supplemental information for further investigation. After you reply to the request by providing comments and/or attaching files, you can notify that you have done it by pressing this button. See Respond to requests for more information. Close this issue (only available when the status of the issue is not closed ) If you are satisfied with the answer or you have solved the issue by yourself, you can close the issue by clicking on this button. See Close the issue for more information. Back to list Back to the list of issues You cannot change Subject, Project ID, Environment, Description or Participants even if you provided these pieces of information. If you want to change them, please contact to the HPCI operating office by adding a comment to the issue (See Add comments ). 17
19 4.5.2 Respond to requests During investigation, you may receive request mails from the HPCI operating office or the assignee of the issue. You can respond the request by comments and/or attachments and then notify the requester that you have completed Add comments A text box where you can input a comment appears by clicking on the Add comment button of the issue details page. figure 4-20 Add comments 18
20 figure 4-21 Comment input box You can add a comment by inputting it into the text box and then clicking on the add button. You may also close the box without adding any comments by click on the cancel link. An automatic notification mail is sent after a comment is added Add files A dialog box pops up by clicking on the attach files button. 19
21 figure 4-22 Attach files figure 4-23 File upload dialog You can upload a file by specifying its name and clicking on the attach button. You may also go back to the issue details page by clicking on the cancel link. 20
22 Complete the request While being requested, the My response is done button appears. Click on the button after you complete the request by adding comments and/or files. Then, you will see a confirmation dialog. figure 4-24 My response is done figure 4-25 Confirmation dialog By clicking on the My response is done button, the status of the issue returns back to under investigation from being requested. If you have not yet completed the request, please follow the cancel link. 21
23 4.6 Receive an answer figure 4-26 Receive an answer When the investigation of an issue is completed, you receive a notification mail including the answer. The status of the issue is now answered. figure 4-27 Reply to the answer If you are satisfied with the answer, close the issue. Otherwise,request further investigation. 22
24 4.6.1 Check answers When an answer is added to the issue by the HPCI operating office or the assignee, you receive a notification mail and after that you can check it at the issue details page. figure 4-28 The answer of an issue Respond to answers You can either close the issue or request the HPCI operating office to continue investigation. 1. Close the issue If you are satisfied with the answer, please click on the Close this issue button (see 4.6.3Close the issue for more information). The status of the issue becomes closed. 2. Request further investigation If you unsatisfied with the answer, you can request further investigation. Please add a comment for requesting re-investigation (see Add comments ). 23
25 4.6.3 Close the issue If you are satisfied with the answer or resolve the issue by yourself, please click on the Close this issue button. figure 4-29 Close an issue 24
26 Then, a dialog pops up as shown in figure figure 4-30 A dialog for closing an issue By clicking on the Close this issue button, it becomes closed. If you want to go back without closing it, please click on the cancel link. It is still possible to add comments and/or attachments to the issue even if it is closed. 25
27 5 Usage (for users without HPCI accounts) Even if you have no HPCI account, you can still submit an issue via the Web interface of the HPCI help desk. Refer to 4.1 Login page for accessing the Web interface. After submitting issues, however, mails are the only means to access the HPCI help desk without HPCI accounts. 5.1 Menus Common features for non-hpci users are described in this section figure 5-1 Common features (without HPCI accounts) 1 Manual A link to the user manual 2 Language selection link Switch the language between Japanese and English by clicking it 26
28 5.2 Open an issue figure 5-2 Submitting an issue You can submit an issue via the Web interface. You receive a confirmation mail when the submission is completed Submit a new issue In order to submit a new issue, first click the Submit a new issue (for users without HPCI accounts) button. Then, an issue submission page appears. figure 5-3 Start submission 27
29 1. Submit a new issue figure 5-4 Issue submission form Fill fields of the issue submission form. You have to fill every required field (*1). You can also attach files (*2). Proceed to the issue review page by clicking on the Confirm button. Go back to the top page by following the Cancel link. *1 name, mail address, subject and description are required. If you have your HPCI-ID, please input the mail address you registered with your HPCI-ID. By doing so, you will be able to access the issue using a Web browser once you get your HPCI account in the future. *2 You can attach up to three files and each file size is limited to 10MB. The maximum length of a file name is 80 and it shall not include the following characters: \ / % : $? * If you specify incorrect file names, you can cancel them by clearing checkbox besides the file names (see figure 5-5). 28
30 figure 5-5 Upload files 2. Review the issue figure 5-6 Issue review page (without HPCI account) What you have input at the issue submission form is shown in the issue review page. Please make sure that they are correct. To submit the issue, click on the submit button and go back to the login page. By clicking on the back button, you can go back to the issue submission form and modify what you input. Attachments you have specified are cleared, so please specify again. 3. Complete submitting an issue 29
31 figure 5-7 login page (after completing submission) After you complete submitting the issue and go back to the login page, a green message box pops up, indicating that the submission is completed. Please keep the issue number shown in the box. Although this number will be added to the subject of every notification mail about this issue, you will need the issue number when contacting the HPCI operating office Receive a notification mail When the issue is submitted successfully, you receive an automatic notification mail, of which From, To and Subject look like the following: From:HPCI operating office To: The mail address you registered when submitting the issue Subject: [HPCI_Help System] (issue number) The subject of the issue figure 5-8 A notification mail for the completion of the issue submission You can add comments and attachments to the issue by replying to this mail in the same way as 5.3.1Respond to. Please keep it for future use (P.S.) Notification s for newly created issues have been suspended due to the possibility that spam s can create issues. 30
32 5.3 During investigation figure 5-9 Under investigation After you have submitted an issue, the investigation process begins. During investigation, you can provide new information by sending mails (see 5.3.1Respond to mails ) Respond to mails During investigation, you may receive a request mail like figure 5-10 from the HPCI operating office or the assignee of the issue for providing more information. figure 5-10 A mail asking for more information For responding to the request and providing new information, please reply to the mail. Do NOT modify the issue number in the subject. Also you must reply from the same mail address specified 31
33 when submitting the issue. The message content (*) and attachments of the transmitting mail are regarded as new comment and attachments, respectively, of the issue. * Note that every line beginning with > is ignored. Similarly, you can add comments and attachments to an issue by replying to an automatic notification mail of the issue. If you have resolved an issue by yourself, please inform the HPCI operating office by replying to any mail that is received from the HPCI help desk system and that has the corresponding issue number in the subject. 32
34 5.4 Receive an Answer figure 5-11 Receive an answer When the investigation of an issue is completed, you receive a notification mail including the answer. figure 5-12 Reply to the answer You should reply to the mail and tell the HPCI operating office whether or not you are satisfied with the answer. 33
35 5.4.1 Check answers A mail including an answer looks like figure 5-13 figure 5-13 A notification mail including the answer to an issue Respond to answers After you check the answer, please reply to the mail and tell whether or not you are satisfied with the answer. In the reply, do NOT modify the issue number in the subject. Also you must reply from the same mail address specified when submitting the issue. 34
36 6 Appendix 6.1 HPCI help desk page transition diagram The page transition diagram of the HPCI help desk is as follows. figure 6-1 Page transition diagram 6.2 Submit a new issue via Although submitting issues from Web browser is strongly recommended, you can also do that via . When you cannot access the Web, you can still submit an issue by sending a mail in the following format: From: To: Your mail address: if you have an HPCI-ID, this mail address should be the one you registered with your HPCI-ID. By doing so, you will be able to access the issue using a Web browser once you get your HPCI account in the future. CC: Please enter the address(es) of the user(s) need to be registered as participant(s) of the issue Subject: A short text summarizing the issue Message content: A text describing details of the issue Attachments: Files attached to the issue 35
IT Service Manager Agent Guide Issue Training - Online Tutorials & Guides http://www.it.northwestern.edu/service-manager/ IT Service Manager Login Page https://itsm-fp.northwestern.edu/footprints/ Contents
OECD Programme for International Student Assessment 2015 PISA 2015 MS Online School Questionnaire: User s Manual Doc: CY6_CBA_SCQ_MSPrincipalManual.docx September 2014 Produced by ETS, Core 2 Contractor
HOW TO USE OIT EMAIL VIA THE WEB A) Logging into your MyOIT account which includes your email account 1) Open a browser such as Firefox, Chrome or Safari. Please do not use Internet Explorer. 2) In the
Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...
Rational Software Getting Started with Rational Customer Service Online Case Management Release 1.0 Table of Contents 1. Introduction 1 2. Site Capabilities 1 2.1 Service Requests 1 2.2 Solutions Knowledge
Help Desk Web User Guide 1 P age Contents Create an Incident... 3 Classifying Category... 3 Describe Incident Request... 3 Add Attachments to the Request... 4 Requests... 4 Request List View... 5 Modes
Powered by Table of Contents Web Mail Guide... Error! Bookmark not defined. 1 Introduction to Web Mail... 4 1.1 Requirements... 4 1.2 Recommendations for using Web Mail... 4 1.3 Accessing your Web Mail...
Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...
91.527 - Human Computer Interaction Final Project Tutorial Hardware Inventory Management System (HIMS) By Table of Contents Introduction... 3 Running HIMS... 3 Successful Login to HIMS... 4 HIMS Main Screen...
WEBMAIL User s Manual Overview What it is: What it is not: A convenient method of retrieving and sending mails while you re away from your home computer. A sophisticated mail client meant to be your primary
April 14 Web Mail Classic Web Mail Version 2.2 Table of Contents 1 Technical Requirements... 4 2 Accessing your Web Mail... 4 3 Web Mail Features... 5 3.1 Home... 5 3.1.1 Mailbox Summary... 5 3.1.2 Announcements...
Agent Manual Prepared by NUIT Support Center Northwestern University Updated: February 2013 CONTENTS 1. Introduction to IT Service Manager... 1 1.1 What is The IT Service Manager?... 1 1.1.1 Workspaces...
esupport User s Guide January 2016 Contents How to contact Harris School Solutions... 3 Overview... 3 Login to esupport... 6 Calls... 7 Log New Call... 7 About Call Priorities... 10 Open Calls... 11 Search
EDE Electronic Data Exchange Instructions The Minnesota Revenue Department has a web-based data transfer process called EDE Electronic Data Exchange. The address entry point for property-tax-related data
BEST / Act 230 Funding GRANTIUM APPLICATION INSTRUCTIONS FOR FY 16 (2015 2016 Academic Year) Table of Contents Logging into Grantium and Changing Your Password... 3 Forgot Your Password?... 4 How to Get
Department of Finance Fiscal Services & Purchasing Division Assigned Counsel Plan Criminal Attorney Online Vouchers 18b Web application www.nyc.gov/18b Training Guide Last Updated: March 2014 (v1.05) TABLE
CALIFORNIA STATE UNIVERSITY, LOS ANGELES INFORMATION TECHNOLOGY SERVICES Microsoft Office 365 Outlook Web App (OWA) Spring 2013, Version 1.0 Table of Contents Introduction...3 Signing In...3 Navigation
Welcome to the Online Training for Playback controls are located here should you need to interrupt the demonstration. the Colorado Medical Assistance Program Web Portal Colorado Medical Assistance Program
Voice Mail Online User Guide Overview Welcome to the online version of SaskTel Voice Mail that is now accessible from any computer with Internet access You can listen to, sort, forward and/or delete your
Service Desk Plus: User Guide Introduction ManageEngine ServiceDesk Plus is comprehensive help desk and asset management software that provides help desk agents and IT managers, an integrated console to
HelpDesk Connect Operator Manual rev. 1.0. 2003-2009 Eastwright Corp. www.eastwright.com 1 1.System Overview 1.1. Concepts The HelpDesk Connect is a web based help desk system. The program allows efficient
Logging in to Express E222 1. In Internet Explorer, visit vwdco.com 2. Click CSOS in the upper right corner Your username is your DEA Number 3. Once logged in, click on Create, Send and Manage e222 Forms
October 2012 Online Comment Database 1. To access the online comment database go to the ASHRAE website at: http://www.ashrae.org/standards-research--technology/public-review-drafts 2. Click on the button
The Toyota Foundation Grant Programs Guide for Web-based Grant Applications (Project Proposals) 1 1. Before Applying Please check the following before starting application processes via the Toyota Foundation
Alpha e-pay v2 Merchant User Manual (v1.9) Overview NOTE: Alpha e-pay, Alpha Bank s e-commerce solution, is currently using the DeltaPAY e- commerce platform. Therefore, Alpha e-pay and DeltaPAY are used
DDN CUSTOMER SUPPORT COMMUNITY QUICK START GUIDE March 10, 2015 v2 Contents Getting an Account Logging In Creating a New Case Updating an Existing Case Using the Knowledgebase Welcome to the DDN Customer
BCMB QUALITY MONITORING SYSTEM Depot Operator Login and Usage Instructions Quality Monitoring System The Quality Monitoring System is being utilized by Alberta s beverage container recycling industry to
Charter Business Phone Online Control Panel Getting Started Guide Document Version 1.0 Table of Contents 1 About This Guide...4 2 Overview...5 2.1 Online Control Panel and Call Manager... 5 3 Manual and
Help Desk User Manual (Version 1.0) Table of Contents Accessing Infinity Technologies Help Desk Portal... 2 Logging into Infinity Technologies Help Desk Portal for the First Time... 3 Resetting Your Password...
Bahamas Tax Information Exchange Portal Documentation This sub section of the Portal Documentation covers the following Topics: Portal Overview Portal Login Account Status Reportable Account File Processing
A Guide to using egas Lead Applicant egas Browsers and Browser Settings Logging In Passwords Navigation Principles Your Contact Details Tasks Overview Completing Tasks egas The Health and Care Research
PowerSchool 7.x Student Information System Released December 2011 Document Owner: Documentation Services This edition applies to Release 7.1 of the [product name] software and to all subsequent releases
MAIL CENTRAL Spam & Virus Protection Service for TREB Email July16, 2010 1 Mail Central - Spam & Virus Protection Service for TREB Email Table of Contents Introduction/Beneficial Features p.3 Compose Message
FINRA DR Portal for Arbitration and Mediation Case Participants December 2015 Disclaimer These materials are for training and instructional purposes only. No part of this publication may be reproduced,
KUMail-Storage Service User Manual URL:https://fsv.iimc.kyoto-u.ac.jp/ Login with your SPS-ID and password Online storage construction package Proself Ver.4 You can share files with someone over the Internet.
Features Reference About Unified Communication System Before Using This Machine Starting a Meeting What You Can Do During the Meeting Leaving a Meeting Managing Address Book Changing Network Configuration
End User Guide Version 8.0 Table of Contents About this Guide... 5 Using this Manual... 5 Audience... 5 RedCarpet Overview... 6 What is RedCarpet?... 6 Who Uses RedCarpet?... 6 How Do I Get Started?...
ACHieve Access 4.3 User Guide for Corporate Customers January 2015 Citizens Bank 1 February 2015 Table of Contents SECTION 1: OVERVIEW... 4 Chapter 1: Introduction... 5 How to Use This Manual... 5 Overview
Freight Loss Data Exchange (FLDX) User Guide 7001 Weston Parkway, Suite 200 Cary, North Carolina 27513 2015 Railinc Corp. All Rights Reserved. Last Updated: April 2015 Table of Contents Welcome to FLDX...
Yale Secure File Transfer For assistance contact the ITS Help Desk 203-432-9000, email@example.com Yale Secure File Transfer User Guide This document provides information and detailed steps for using Yale's
Webmail with 09 08 1 TABLE OF CONTENTS TABLE OF CONTENTS 1 2 1.1 Getting started 2 1.2 Reading E-mail 4 Sorting 4 Searching 4 Opening a message 5 Writing a message 6 1.3 Sending E-mail 6 Message with an
Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...
Comodo Antispam Gateway Software Version 2.4 User Guide Guide Version 2.4.070715 Comodo Security Solutions 1255 Broad Street Clifton, NJ, 07013 Table of Contents 1 Introduction to Comodo Antispam Gateway...
Trouble Ticket Express Operator Manual rev. 1.0. 2006 by United Web Coders www.unitedwebcoders.com 1. System Overview 1.1. Concepts The Trouble Ticket Express is a web based help desk system. The program
Activating and Deactivating SnapGene Licenses Activating and Deactivating SnapGene Licenses 1 Activating SnapGene Licenses 1.1 1.2 Download and Register SnapGene After Purchase 4 Generate an Email with
Add Title Document Management Portal Phase I Claim Attachments and Consents What is DMP? What is DMP? The Document Management Portal (DMP) provides a browser-based interface to perform various tasks pertaining
CONTENTS 1 Introduction... 2 2 Public user access... 3 3 Complaint submission and resolution process... 4 4 Accessing the system... 5 4.1 How to access the NTB website... 5 4.2 How to create a new user
Grants Management Online Information System (GMIS Online) http://grants.dcjs.virginia.gov/index.cfm Web-based access to the Grants Application and Report Processing System. Department Of Criminal Justice
ClicktoFax Service Usage Manual 1. Log in to Fax Service 2. Configure your account 3. Send a fax 4. Receive a fax/search for Faxes/View Faxes 5. Logout 6. Additional Support 1. Log into fax service: a.
BMC REMEDY 8.1 CHANGE MANAGEMENT USER GUIDE Process Owner: Change Manager Version: 1.0 DOCUMENT REVISION HISTORY Revision Description Date Approved by Number V1.0 Initial Release 6/25/2015 6/25/2015 Page
Overview The RHS Student Employment Web Application provides a central system where MSU students can apply for RHS jobs and where RHS Administrators can review and process those applications. System Access
Add Title Single Sign-On Registration Registration Instructions for Single Sign-On (SSO) Create SSO User ID Create SSO Password Subscribing to CHAMPS Accessing CHAMPS Step 1: Open your web browser (e.g.
formerly Help Desk Authority 9.1.3 HDAccess User Manual 2 Contacting Quest Software Email: Mail: Web site: firstname.lastname@example.org Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA
Business Internet Fax service from Bell User Guide Table of contents Getting Started 3 Send and receive faxes through your email management software 3 Send a fax 3 Receive a fax 3 Internet Fax Management
Contents Page Q. How do I access my email? Q. How do I change or reset a password for an email account? Q. How do I forward or redirect my messages to a different email address? Q. How do I set up an auto-reply
The MySBU portal is built using Microsoft s SharePoint technology framework, therefore, for the best viewing experience, Southwest Baptist University recommends the use of Microsoft s Internet Explorer,
Step 1. TxDOT Policy and Procedures Coordinator: Create and Submit Inventory Management Document b. Under ; click ; then click for Inventory Management for (Organization). c. Click I AGREE to create on
Electronic Payments & Statements User Guide Contents Welcome to Electronic Payments & Statements (EPS) This guide will show you how to: 4 Get More Information about EPS on the Welcome Page The EPS Welcome
Instructions for installing Citrix Receiver Remote Access End User Reference Guide for Access to SJLinked Version 1.0 4/21/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before
Using Webmail Technical Manual: User Guide Webmail is supported in the following browsers: Windows Internet Explorer 6, Internet Explorer 7, Firefox 2, and Firefox 3 Mac OSX Safari 2, Safari 3, Firefox
Colorado Medical Assistance Program Web Portal Dental Claims User Guide The Dental Claim Lookup screen (Figure 1) is the main screen from which to manage Dental claims. It consists of different sections
OHIO DEPARTMENT OF EDUCATION Connected Ohio Records for Educators (CORE) Online Applications User Manual CONNECTED OHIO RECORDS FOR EDUCATORS Online Applications User Manual October 2012 Ohio Department
How does Secure E-mail work? When an e-mail is initiated or responded to the secure e-mail algorithm will determine if the e-mail needs to be encrypted based on predefined criteria. If it meets the predefined
UNIVERSITY OF CALGARY Information Technologies WEBFORMS DRUPAL 7 WEB CONTENT MANAGEMENT Table of Contents Creating a Webform First Steps... 1 Form Components... 2 Component Types.......4 Conditionals...
e-invoicing your guide to using with TNT A For any technical assistance please email Atherstone.Helpdesk@tnt.com or call 01827 711 611 Contents welcome to e-invoicing with TNT 03 registering for e-invoicing
Logout - Logout of etms and return to Login screen Help - Displays onscreen help 1. Transcript Requests Displays a list of transcript requests 2. Transcripts Displays a list of received electronic transcripts
Create an Incident When you need to report a failure or problem of your system to the IT help desk team, then send a request to the team. There are different modes of placing a request, such as submitting
EXPRESSPATH PROVIDER PORTAL USER GUIDE AUGUST 2013 2013-2020 Express Scripts, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic
DOCUMENT MANAGEMENT SYSTEM USER S MANUAL By: MIS Department Software Division Page 1 of 14 1. Overview Document Management System is a powerful web based file manager and storage utility. It was developed
Reading an email sent with Voltage SecureMail Using the Voltage SecureMail Zero Download Messenger (ZDM) SecureMail is an email protection service developed by Voltage Security, Inc. that provides email
New Mexico State University AiM 8.X Basic AiM January 22, 2015 Confidential Business Information This documentation is proprietary information of New Mexico State University (NMSU) and is not to be copied,
The LSUHSC N.O. Email Archive Introduction The LSUHSC N.O. email archive permanently retains a copy of all email items sent and received by LSUHSC N.O. Academic email users. Email items will be accessible
NOTE: New directions for accessing the Parent Portal using Single Sign On PROCESS STEPS SCREEN SHOTS Launch a web browser (Internet Explorer, Safari, or FireFox) and go to PowerSchool Parent Portal URL:
Health Indicators Advancing Healthy Aging in Your Community Database Instructions for Managers Getting to the Database Website You can access the Health Indicators online database in two different ways.
CALIFORNIA STATE UNIVERSITY, LOS ANGELES INFORMATION TECHNOLOGY SERVICES Microsoft Office 365 Outlook Web App (OWA) Winter 2015, Version 2.0 Table of Contents Introduction...3 Logging In...3 Navigation
USER MANUAL FOR INTERNET BANKING (IB) SERVICE Content: Introduction and General questions. Accessing and using Internet Banking. 1. Log In, Log Out and Printing screen/transaction information 2. Inquiries
Center for Educational Performance and Information (CEPI) Student Data System (SDS) Training Manual Questions? Contact: 517.335.0505 E-mail: CEPI@michigan.gov Table of Contents MODULE 1 STUDENT DATA SYSTEM
Table of Contents INTRODUCTION...2 HOME PAGE...3 Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...12 REQUEST...14 Request List View... 15 Creating a New Incident...
Quick Reference August 4, 2009 CRM Use for Agents Page 1 of 31 Table of Contents GETTING STARTED IN CRM...3 WHAT IS CRM?... 4 ACCESSING CRM... 5 CUSTOMIZE YOUR CASE VIEW... 6 SHOW MY CASES ON HOME PAGE...
Configuring your email client to connect to your Exchange mailbox Contents Use Outlook Web Access (OWA) to access your Exchange mailbox... 2 Use Outlook 2003 to connect to your Exchange mailbox... 3 Add
w w w. e g n y t e. c o m Egnyte Single Sign-On (SSO) Installation for Okta To set up Egnyte so employees can log in using SSO, follow the steps below to configure Okta and Egnyte to work with each other.