Business On Line Payments Plus Guide

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1 Business On Line Payments Plus Guide This document is published by Bank of Ireland, and both it, and its contents, are the property of Bank of Ireland. This document may not be reproduced or further distributed, in whole or in part, without the express written permission of Bank of Ireland. Page 1 of 13

2 Overview Business On Line Payments Plus (BOL PP) is the channel which will enable you to authorise direct debit files which have been uploaded via Business On Line File Gateway or via Connect: Direct. To access this BOLPP channel you will be required to use a Digipass, a security token, which randomly generates single-use security assess codes for direct debit authorisations and login. This channel will also provide you with two important reports, the Creditor Settlement Report and the File Rejection Report. This document was designed in order to assist you using the main functions of BOL PP Section 1: Access to Business On Line Payments Plus 3 Section 2: Login/Logout 4 Section 3: Authorising a File 7 Section 4: Reports: File Rejections Report 10 Creditor Settlement Report 11 Section 5: Cut-Off Times for File Submission 13 Page 2 of 13

3 Section 1: Access to Business On Line Payments Plus To access Business On Line Payments Plus use the following URL: Technical specifications: BOL PP will be supported by the following: Operating Systems: Browsers: Windows version XP service pack 2 / Vista / Windows 7/Windows 8 Internet Explorer version 7+ Apple Mac OS Safari version 5+ Latest versions of Chrome and Firefox Role of the Administrators: Administrator 1: Manages the submission of the file to Bank of Ireland via Business On Line File Gateway. This user also manages the download of PAIN.002 messages (the XML format for reporting rejected, returned and refunded direct debits) from the application. Please note details of these rejections will be available in HTML format also. Administrator 2: Manages the authorisation of the file on Business On Line Payments Plus. This administrator will also use a Digipass (a security token) to create OTP s (One Time Passwords) and MAC s (Message Authentication Codes) in order to authorise and process the direct debit file. Overview of Administrator roles: Step 1: Administrator 1 logs onto Business on Line File Gateway Step 2: Administrator 1 uploads PAIN008 XML file Step 3: Administrator 1 views progress of successfully submitted file Step 4: Administrator 2 authorises the file on Business on Line Payments Plus using the Digipass Step 5: (if required) Administrator 1 downloads PAIN002 XML file from Business on Line File Gateway Page 3 of 13

4 Section 2: Login/Logout Logging on to Business On Line Payments Plus is quick easy and secure. To watch our online demo, please visit: All you need is your User ID and Digipass. To receive and activate your Digipass and User ID: The Digipass is assigned to Administrator 2, who will receive one Digipass per Creditor ID (CID). In addition, an 8 digit Business On Line Payments Plus User ID will be issued by a Bank of Ireland helpdesk operator. Bank of Ireland will post out the Digipass device to Administrator 2 as registered on Business On Line Payments Plus. Once you receive your Digipass device in the post, Administrator 2 must contact the Business On Line helpdesk on the below number and request your Business On Line Payment Plus User ID number over the phone. Quote your Digipass serial number, this can be found at the back of your Digipass. The Business On Line helpdesk operator will ask Administrator 2 security questions to authenticate them. Once the administrator has been successfully authenticated the helpdesk operator will call out the User ID over the phone. The helpdesk operator will authorise your a User ID and only then will it become active. This User ID must be securely stored thereafter. This is the User ID number that administrator 2 will always use in order to access and log on Business On Line Payments Plus. Business On Line Helpdesk: (ROI) (NI) (UK) (International) For further information on Digipass, please refer to the Digipass Customer Support Guide at: Page 4 of 13

5 Login: 1. First, enter your 8 digit User ID. This is the 8 digit User ID you received from Bank of Ireland over the phone. 4. To generate your password you will need to use your Digipass. 5. Turn it on by pressing the red button. You will be asked to enter your PIN. This is the five digit code generated by you when you received your Digipass. Note: if you make a mistake at any stage using the Digipass, simply press the C button to cancel an option or delete 1 character. 6. Enter your PIN and press the green button. Remember to always keep this PIN confidential. 7. A message SELECT: I OR S is displayed on the screen. 2. Next, enter the last 4 digits of your Digipass serial number into the Digipass ID field. 3. These can be found at the back of your Digipass. You do not need to include the hyphen. 8. Press the blue I button once and LOGON is displayed. 9. Press the green button to continue. 10. A 6 digit One Time Password (OTP) is displayed on the screen. Enter this code into the password field on the BOLPP login screen. 11. Click Login to enter the system. 12. The Authorise File Screen is the first page you will see. Page 5 of 13

6 Logout: To Logout at any stage click the Logout button on the top right hand side of your screen. Page 6 of 13

7 Section 3: File Authorisation: To Authorising a file on Business On Line Payments Plus which you have previously uploaded via Business On Line File Gateway, please follow the instructions below. Note: A complete file must be authorised, a single batch within a file cannot be authorised. To watch our online demo, please visit: 5. Select the File Id of the file you wish to authorise. You can see the following fields to assist you choosing the correct file: File Creation Date and Time File ID File Value Transactions per File 1. Logon to Business On Line Payments Plus. (see section 2) 2. Under the Files tab you will find Authorise file. 3. On this page click Authorise File. Note: If your file does not appear on this list, it may have failed processing. Further details will be made available in the File Rejections Report. 4. This will display a list of files available for authorisation. For more information on the File Rejections Report, visit our Direct Debit Creditor Reports Guide at: Page 7 of 13

8 If your file has left Business On Line File Gateway successfully but is not listed in the File Rejection Report, there may be an issue with the Creditor ID (CID) Please contact us to resolve. The file may not have left Business On Line File Gateway and has failed upload. There are a number of reasons why this may have happened. Please see the Business On Line File Gateway Guide for details on why files may fail up-load, visit: 6. Details of the files selected are displayed for your review. Please review the following fields carefully to ensure you are authorising the correct file: File ID, Value Date, Batch ID, Originator IBAN, Batch Value, Transactions per Batch. 7. Click Continue to progress onto the next stage. 8. To authorise your file you will need to use your Digipass. 9. Turn it on by pressing the red button. 10. You will be asked to enter your PIN. This is a 5 digit code generated by you when you received your Digipass. 11. Enter your PIN and press the green button. 12. A message SELECT I OR S is displayed on the Digipass screen. 13. Press the blue S button once. AUTHORISE is displayed on your Digipass screen. 14. Press the green button to continue. Page 8 of 13

9 15. DATETIME is displayed on your Digipass screen. 16. Input the first value shown on the Authorise File webpage and press the green button. 17. NUM TRANS is displayed on your Digipass screen. 18. Input the second value shown on the Authorise File webpage and press the green button. 19. VALUE is displayed on your Digipass screen. 20. Input the third value shown on the Authorise File webpage and press the green button. 21. A Message Authentication Code (MAC) is displayed on the Digipass. Note: A MAC is a randomly generated, single-use, security code for direct debit file authorisation. 22. Enter this code into the Message Authentication Code (MAC) field on the webpage, click Authorise. 23. A confirmation screen will be displayed that you can print for your records. It is highly recommend that you print this page, as once the file proceeds to Bank of Ireland for processing, you will not be able to view it again in BOL PP. This Screen will display: FILE ID: The file ID which has been authorised. DATETIME: The Date and Time when authorised. NUMTRANS: The number of Transactions authorised in the file. VALUE : The value of the file in euro. User: The 8 digit User ID will also be displayed. Page 9 of 13

10 Section 4: Reports There are two important reports available on Business On Line Payments Plus, the File Rejections Report and the Creditor Settlement Report. To watch our online reports demo, please visit: For further detailed information on reports, refer to our Direct Debit Creditor Reports Guide at: C. Click on the file you wish to view: these will be listed with the most recent first. You will view; File Creation Date and Time, File Id, File Value and Transactions per File to assist you choosing the correct file. File Rejections Reports: The File Rejections Report is a report generated when a PAIN.008 collection file fails preprocessing validation checks. The report will highlight the reason for the file failure. To access the File Rejections Report: A. Logon to Business On Line Payments Plus using your User ID and Digipass. B. Click on File Rejections Reports under the Reports Tab, to view all files which have failed initial validation. Page 10 of 13

11 D. File failure reasons are displayed with the option to print. Creditor Settlement Report: The Creditor Settlement Report is available to allow for SEPA Direct Debit account reconciliation. Unpaid transactions are presented on the creditor account in the form of a bulk debit and the Creditor Settlement Report provides a breakdown of this bulk debit. The report contains the settlement date of the bulk debit, the creditor name, the creditor IBAN and details the R-messages that make up the bulk debit. The Creditor Settlement report is available under the Reports tab on Business On Line Payments Plus. A. Logon to Business On Line Payments Plus using your User ID and Digipass. B. Click on Creditor Settlement Report under the Reports Tab. The following table is a listing of pre-processing validation error messages on SEPA Direct Debit files. If your file has failed any of these checks, the File Rejection Report will detail one or more of the following error messages. Reason Text Reason Description Error with Creditor IBAN, either incorrect IBAN used, or IBAN is not registered for your Creditor ID. This is a duplicate file. Please review your file and re-submit., please check number and value of transactions and the IDs at file and batch level. Incorrect code/value used at transaction level. You have exceeded your Credit Control Limit or maximum file limit. Please review your file and re-submit or contact your relationship manager. An error was encountered with your file. Please review your file and re-submit or contact your relationship manager. The nominated account number is not registered under this Creditor ID or there are inconsistent Originator Creditor IDs present on this file. Page 11 of 13

12 C. Select the IBAN and date (month and year) you wish to view on your report. Once selected, click continue. E. These details can be printed or exported as a CSV file. D. A list of reports will be displayed ordered by date in the selected time period. Click on a date to view the breakdown of the bulk debits for that particular day. Page 12 of 13

13 Section 5: Cut-Off Times for file Submission on Business On Line Payments Plus You must submit your direct debit files according to these timelines: D-6: First Time (FRST)/One off (OOFF) collections must be issued and authorised for processing at the latest by 3:30pm 6 days before the due date. D-3: Recurring (RCUR)/Final (FNAL) collections must be issued and authorised for processing at the latest by 3:30pm 3 days before the due date. (Where D = settlement/collection date). Monday Tuesday Wednesday Thursday Friday Saturday Sunday (D-6) (D-3) (D) * Where D = settlement/collection date. ** Provided no weekday occurs which is designated as a non-processing day (i.e. Irish Bank Holiday, Christmas Day, New Years day etc) *** Files may be submitted up to 30 calendar days in advance. It is highly recommended you start your file submission as early as possible in order meet this deadline, files submitted after 3.30pm may not be accepted. Disclaimer: This document is for information purposes only and no guarantee or warranty is given in respect of the accuracy or completeness of this document, or its content, which are subject to change. Bank of Ireland accepts no liability for any losses howsoever arising in reliance on this document or its content. Page 13 of 13

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