Creating unique customer experiences

Transcription

1 Creating unique customer experiences

2 Company Introduction N NETinfo is a company specializing in the development and supply of e Banking and Mobile Financial Services (MFS) Solutions to the Banking and Finance Industry. Our global footprint scopes over 18 countries Worldwide and include implementations in Europe, America, Asia and Africa. With our worldwide references and a leading edge in e Banking and MFS technologies, NETinfo can guarantee the most innovative e Banking product on the market today, making us the banks number one choice. CREATING UNIQUE CUSTOMER EXPERIENCES #1

3 NETteller e Banking Multi Channel Solution N NETinfo s flagship product NETteller is an intelligent multichannel e Banking Solution that has been designed to adapt to any Banking and Financial Institution worldwide. Banks today are dealing with a new age customer looking for control, convenience and personalization. The customers expect their banks to adapt to their needs and preferences, providing banking services that can be utilised in real time and through any channel of choice. NETteller is a comprehensive e Banking and m Banking solution that can accommodate the banked and unbanked consumer, providing real time banking services and financial transactions through any channel of communication. This unified system allows the banks to meet their customer s current and future needs by offering a one stop solution that delivers a highly personalized, secure and seamless user experience. NETteller Module N NETteller consists of various key modules that make up the foundation of the solution, and supports the integration and management of every channel of communication to be run centrally. NETteller e Banking Platform Core Module: A powerful platform, capable of administering and managing all customer channels centrally. NETteller Security Module: A strong and reliable security feature which manages the security for the bank and the customers. This includes the management of User names & Passwords, Client validation & User Credentials, Transaction logging and User Behaviour, Encryption of data and Audit Trail Functionality. NETteller Administration Module: A Unique management tool which allows the bank and the user to customize the setup of NETteller to meet with their specific rules, regulations, segmentation, features and services. NETteller Authentication Suite is an advanced two factor authentication module which can drastically reduce the incidence of online identity theft, phishing expeditions and other online fraud through SMS TAN, Hardware tokens and Mobile application tokens. #2

4 Channel Management N NETteller e Banking is an intelligent multi channel system that can support any channel of communication used today as well as future channels that may be introduced. NETteller WEB Channel: A Web based application that delivers comprehensive online banking features and real time banking and payment services to its users. NETteller Mobile Banking: A complete e Banking experience from the use of your mobile phone. Browser based Mobile Banking and Payments Client based Mobile Banking Applications designed for Smart phones including iphone, Android and Windows NETteller Alerts and Notifications: A solution which transmits messages in real time either through SMS, WEB or of bank s subscribers and notifies them on their banking activities and other notifications like news updates. NETteller SMS Banking: Is a service that accommodates real time banking transactions through the Mobile Phone. NETteller MFS: A Mobile Financial Services solution that offers mobile payments or mobile wallet services to the banked and unbanked consumer through any mobile phone device. NETteller Agent Banking: A third party agent acting as a representative on behalf of the bank or financial Institution to the banked and unbanked consumer. This service can also apply for branchless regions. NETteller Social Media: A unique Social Media solution that supports discussion forums, surveys and polls, review, ratings and likes, marketing activities, promotion and campaigns and monetary transactions. NETteller PC Banking: A PC based application which delivers asynchronous payment services to the banking customers. NETteller Kiosk Banking: An application which provides a complete visual of the banks e Banking website and presented on a public self service terminal CREATING UNIQUE CUSTOMER EXPERIENCES #3

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6 T The NETteller architecture is empowered with EJB3 technologies making it a scalable and portable business system. NETteller e Banking is a J2EE application, based on open standard architecture and is not linked to a particular environment or software/ hardware vendor. NETteller Architecture The complete system is built on a multi tier distributed computing environment allowing the configuration for Load Balancing, Clustering/Session Replication for performance and scalability. NETteller is based on SOA technology enabling the integration and orchestration of application components and services. Packaged as a modular distribution, the NETteller Platform integrates multiple components, including messaging, service orchestration & workflow, and policy & governance, along with SOA design, development and management. The solution is independent of any core platform, making it fully adaptable to banks existing platforms as well as future platforms which may be implemented. NETteller gives the flexibility for vertical, horizontal and diagonal expansion, without the need of costly hardware equipment. CREATING UNIQUE CUSTOMER EXPERIENCES #5

7 Key Features Manage channels centrally M MULTI CHANNEL NETteller supports the management of services and functionality across multiple channels of communication allowing the bank to offer a seamless and personalized banking experience. As a pioneer for advanced Intelligent Multi channel, Multi currency, Multi languages, Multi segmentation, Multi limits, Multi bank support and 24x7 real time processing. Our solution supports continuous productivity and adherence to new banking trends, marking NETteller as a next generation solution for the modern bank. Channel Management NETteller manages all communication channels centrally through one unified platform. This allows the bank to deploy their channel offerings, manage channel rules and business processes as well as launch new products and services across all or selected channels gaining an important time to market advantage. Customer experience NETteller can enhance the customers banking experience by offering real time continuity of services, allowing the customer to navigate from one channel to another without losing their location or transaction content. This provides a seamless and unified experience from any chosen channel allowing the customer to begin a process from one channel and complete from another channel if necessary. Know your customer P PERSONALIZATION In today s society, the customer looks for a broader variety of functionalities as well as more autonomy in their banking activities. NETteller offers the banking customer the freedom to personalize their banking experience both visually and functionally. This service enables the user to create his own customized experience and allows them to configure their preferred services and visual preferences. This service adds value to both the user and the bank, as it creates a personalized environment away from the bank s branch, strengthening the banks image, customer loyalty and retention. n Personalized Dashboards allow the customer to define their banking experience by pre selecting their preferred accounts and services for instant viewing and fast action. n Configurable widgets allows the banking customer to select widgets for display, as well as rearrange widgets according to preference. n Customized Look and Feel options allow the users to define their own visual experience and personalize the user s categories to create a different Look, Feel, Themes and different Functionality. This can be defined by a selection of Colour schemes, Fonts, Language choice, Currency choice, Alias names, Quick menus and Advanced or Simple view. n The customer can also have its own look and feel and themes based on customer segmentation. n Personalized Marketing allows the bank or Financial Institution to target marketing material based on customer segmentation or user type. #6

8 Personal Finance Management and Business Finance Management P Personal Finance (PFM) and Business Finance Management (BFM) allows the banks customers complete autonomy in the organization of their Personal and Business Finances. NETteller PFM/BFM provides various tools to help banking customers understand and manage their finances. n A 360 o breakdown of the customer s financial status can be provided allowing the customer to keep their finances in order by forecasting income and controlling expenses. n Comprehensive analytical reports can provide the customer with a breakdown of their net worth, assets, liabilities, expenditures and spending patterns. n Graphical image (GUI) based tools allow the customer to gain a visual financial understanding of accounts, purchases and expenditures through graphs and charts. n User Limits can be applied for specific payments or transactions. n Alerts, notifications and updates can be applied for budgeting, spend tracking, limit notifications, transfer confirmation and balance notifications. n Transaction Categorization provides a better understanding of account activities, income and expenditures by categorizing and graphing them into assigned categories and sub categories (e.g. mortgage, car). n Financial Calculators allows the customer to calculate financial goals and manage approximation for the finalization of recurring payments within specific timelines. CREATING UNIQUE CUSTOMER EXPERIENCES #7

9 NETteller Administration N NETteller is a powerful administration module that supports channel and customer management. This tool allows the bank to setup Groups, Menus, functions, Access Levels, Segmentation, Channel Management, Administration management and authorisation workflows allowing their customers to manage their own company portal through its corporate administration module. Customer Corporate Self Administration W With the varied job demands, responsibilities and chain of command within the corporate world today, banks are aware that their customers need to have the ability to manage their own administrative tasks by way of recognising signatories for hierarchy, workflows, limits and payments. This system allows the bank to configure certain administrative tasks that are made available to their corporate users who can then manage their business and workflows accordingly. These administrative options can include; multi signatory features, user access and authorization definition, mass payment and salary control and any type of limits. #8

10 Banking services in an underbanked community T The banks recognise the enormous potential in addressing the unbanked consumer in branchless and rural districts. NETteller offers an array of services and channel management features which support the bank objective to reach mass population, including the unbanked consumer. NETteller utilises social media, Mobile wallets and Agent Networks to create a complete solution that can now offer financial services to the unbanked consumer, regardless of whether they have a bank account. NETteller ASP Model O One Installation, Many Banks can serve numerous banks through one central Installation, irrespective of its location or region. This can be from the same banking group, the same group umbrella or different bank groups. CREATING UNIQUE CUSTOMER EXPERIENCES #9

11 Single Sign On feature for multiple Banks P Present a consolidated customer picture for all accounts within the same banking group. NETteller supports the access of information on all accounts within the same group regardless of banks jurisdiction. #10

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