OMNICHANNEL INNOVATION

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1 OMNICHANNEL INNOVATION One Costumer. Multiple devices. Level39, One Canada Square, Canary Wharf E14 5AB, London, United Kingdom

2 Watch Banking TV Banking Mobile Banking OMNICHANNEL INNOVATION DIGITAL SALES REAL TIME CUSTOMER CENTRIC OVER 100 TRANSACTIONS Kiosks Contact Center Internet Banking Glass Banking Branch FrontOffice

3 Internet Banking Interactive Web responsive For Individuals and Corporate clients Online Products subscription Co-Browsing Call me back CRM and CMS integration FacebankIT The Banks New Face What if your client s friends became your clients? The FaceBankit application is a solution incorporated with Facebook, which allows the clients bank to include their friends in daily operations. Split bills Request Money Pay a Friend Make donations Crowd funding Contact Center An Integrated Contact Center Solution A specialized web-based solution for contact centers, with telephony integration: Cisco, Avaya, Genesis, Altitude and Collab. Enabling contact center agents to manage contacts through a single interface: s, Chats, calls and IVR customer service. Checking the unified client view Starting operations based on simple steps Campaigns and customer service scripts Complaints management TV Banking Smart Solution A channel with comfort Enable your customers to access financial services on their TV: account balance, transactions, credit cards and services payments. Smart Banking Smart Shopping Smart Adviser

4 Branch FrontOffice The Branch of the future. More efficiency. More Business. The new generation branch front-office is oriented to organize daily branch activity, create new ways and opportunities of contact with clients. The front-office tool is projected to grasp all the branches sections: front-desk and commercial customer service as well as back office. Mobile Branch Sales Products subscription Commercial proactivity Kiosks Customer self service Allows immediate access to a group of banking transactions and services that can be executed by the client with a high level of autonomy, security and swiftness. Your clients avoid long queues, enabling faster customer service. NFC integration OCR for bills Products subscription Wearable Tech Glass Banking. Your bank at a glance. Google Glass meets internet banking. Glass Banking is an innovative banking application for Google Glass device creating a new direct channel for your customers. Easy navigation through voice controls or touchpad Financial status Payments using QR/Bar Code Transfers Real time notifications Watch Banking. The wrist bank. Now banking can be as simple as telling time. Now your clients can check their balance and latest transaction on their watch. Message centre Push notifications Check Balance Track Latest transactions Payments Transfers Voice Banking. Your Bank assistant. Control your finances by voice. With voice banking your customer can give instructions and receive feedback by voice to interact with their finances, integrated with their car software and mobile apps. Balances Transfers Payments Stock Market Real time notifications

5 E-CRM, Account Opening and Digital Product Subscription Integrated sales across all channels The ebankit platform includes an E-CRM engine to increase sales in digital channels with an online account opening workflow and campaigns. E-CRM: CRM integrated with all the channels, enabling the possibility to initiate personalized campaigns for each customer per channel, according to their profile, preferences and needs. Account Opening: Client data retrieval, digitalization, document and contract issuing including digital signing, product subscription, analysis and approval with back office workflow of the processing. In just 15 minutes. Digital Product Subscription: Enables bank clients to subscribe a product without going to a branch, using self-service solutions such as Internet Banking, or mobile account opening solution with an account manager. Mobile Banking Apps Generation. The best experience for your customers. Social Banking: enable your clients to interact with their finances and friends. Augmented Reality: A new way of interaction with dynamic multimedia content Beacons: new technology that ensures a closer customer service, with automatic messages whenever the customer is near a branch.

6 Account Opening and Digital Product Subscription Mobile product subscription with digital sign. Mobile Banking Social Banking, Augmented Reality, Beacons. Smartwatch Fast transactions: balances, transfers and payments. Voice Banking Instructions and feedback by voice for balances, transfers and payments.

7 Home Banking Private Banking Contact Center IVR FrontOffice SMS Banking Kiosks Corporate Banking PAYMENTS P&P OMNICHANNEL TOOLS WESTERN UNION MONEY GRAM FILES QR CODES BILLS MANAGEMENT DOC SCANNING ANALYTICS MONITORING CENTER HELP DESK MANAGEMENT E-CRM DIRECT SALES CAMPAIGN MANAGEMENT PUBLISHING CENTER ADMINISTRATION MESSAGE CENTER CPM SECURITY CENTER TIMELINE VIEW ACCOUNT OPENING MANAGEMENT BRANCH MOBILE ONLINE GAMIFICATION IOS W8 ANDROID WEB TV KIOSK SMART WATCH GLASSES PRESENTATION LAYER & WIDGETS OMNICHANNEL INNOVATION FLOWCREDIT ONLINE CREDIT FLOW & CALCULATOR PFM WHAT I HAVE WHAT I USE WHAT I WANT SOCIAL STOCK MARKET FACEBANKIT SPLIT N SHARE REAL-TIME PORTFOLIOS SOCIAL BANKING SOCIAL MARKETING WALLETS RISK CALCULATOR POCKIT