Groups Online Booking System User Guide 13 March 2015

Transcription

1 Groups Online Booking System User Guide 13 March 2015

2 Online Registration FLYSCOOT.COM / Page 2

3 Sign-up Instruction Are you a Travel Agent? NO Sign up as a NON- Travel Agent YES Are you already a Scoot SkyAgent user? NO Sign up SkyAgent account here YES Sign up as a Travel Agent user here You will receive an on your SkyAgent ID FLYSCOOT.COM / Page 3

4 One time Online Registration Please go to -Travel agent*, select Agent registration address used to sign up here must match with your Sky Agent account. Please select -General public select Non Agent registration * Travel Agents are required to sign-up for SkyAgent account prior to registering. FLYSCOOT.COM / Page 4

5 Travel Agent Registration address must match with your SkyAgent account If you re not IATA-registered, input your SkyAgent ID This is your SkyAgent ID An confirmation will be sent to you once sign-up is completed. FLYSCOOT.COM / Page 5

6 Request for Quotation FLYSCOOT.COM / Page 6

7 New Booking Request Select Ad hoc request for 1 booking Series request for a block of bookings with multiple travel dates FLYSCOOT.COM / Page 7

8 New Booking Request - Adhoc Select your journey type Select Flight if you have more than 1 flight option FLYSCOOT.COM / Page 8

9 New Booking Request - Adhoc Select Meals Meals will be sold for every sector of your journey. Eg. Singapore - Incheon: Meal will be added for SIN-TPE, TPE-ICN Meals can be added at a later stage of booking. Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of booking. Eg, put 20 if you have 15 Adults and 4 Children, and you would like a seat for Infant Click Submit once your request is completed. You will receive the quotation in your designated within 30mins. FLYSCOOT.COM / Page 9

10 New Booking - Series 1. Select your journey type 2. Select your travel requirements for Onward / Return sector 3. Select your day preference if you have, otherwise select all for a complete search FLYSCOOT.COM / Page 10

11 New Booking Request - Series 4. Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of booking. 5. Select Meals Meals will be sold for every sector of your journey. Eg. Singapore Incheon, Meal will be added for SIN-TPE, TPE-ICN Meals can be added at a later stage of booking. Eg, put 20 if you have 15 Adults and 4 Children, and you would like a seat for Infant 6. Click Add details to confirm the selection FLYSCOOT.COM / Page 11

12 New Booking Request - Series Click Submit once your request is completed. All payment will be based on the 1 st Outbound date of the entire series. You will receive the quotation within 2 working days*. * The processing time will vary dependent on the duration of the request period. FLYSCOOT.COM / Page 12

13 Accepting Quotation FLYSCOOT.COM / Page 13

14 Accepting Quotation Sign in the GroupRM, select View Request, select your Request ID and click on View response FLYSCOOT.COM / Page 14

15 Accepting Quotation Note the Expiry of the Quotation Read through our Scoot Group Policy. Click Accept to proceed. FLYSCOOT.COM / Page 15

16 Accepting Quotation Select your payment preference Quotation accepted and PNR is given. An will be sent to you with the next steps. FLYSCOOT.COM / Page 16

17 Payment FLYSCOOT.COM / Page 17

18 Payment If you select Make payment now Travel Agent with Agency Account: You can chose to settle your payment using agency account. Non-Travel Agent/Agent with no Agency account: Kindly refer to our payment options here. FLYSCOOT.COM / Page 18

19 Payment Instructions By Bank Transfer (Only for Booking Currency In SGD, AUD, HKD and THB) Bank transfer will take approximately 2-3 working days (excluding weekends and public holiday). Payment must reach Scoot before due date. Send an to with a PDF image of bank transfer as proof of payment. Bank charges (if any) will be borned by the payee. Final amount received should be equivalent to final amount due. By Cheque Payment (Only for Booking Currency In SGD and HKD only) Cheque payment will take about 3-5 workings days (excluding weekends and public holiday). Payment must reach Scoot before due date. You have to issue a cheque to: Scoot Pte Ltd Send an to Groups@flyscoot.com with the 2 PDF file (Cheque image + bank-in slip image) as proof of payment. By Credit Card Payment (^ Processing Fees apply) VISA/MASTERCARD - (For all Booking currency) AMEX - (For all Booking currency, except for CNY) JCB - (For Booking currency in SGD and JPY only) Please to Groups@flyscoot.com the following Credit card details: Credit Card Type: VISA/MASTERCARD/AMEX/JCB Credit Card Number (please omit space and dash): CVV: Name on Card: Expiry Date: Please note that an admin fee of S$30 will be imposed for each declined transaction. Ensure you have sufficient credit, and correct card details before submitting for payment. ^ S$9 and S$10 per passenger per 1-way travel for short haul and long haul respectively. FLYSCOOT.COM / Page 19

20 Bank Account SGD / AUD / HKD SGD Bank Account: Bank Name: Citibank N.A, Singapore Bank Address: 8 Marina View, #16-01 Asia Square Tower 1, Singapore Bank Code: 7214 Bank Branch Code: 001 SWIFT Code: CITISGSG Bank Account Name: Scoot Pte Ltd SGD Bank Account No: AUD Bank Account: Bank Name: Citibank N.A, Singapore Bank Address: 8 Marina View, #16-01 Asia Square Tower 1, Singapore Bank Code: 7214 Bank Branch Code: 001 SWIFT Code: CITISGSG Bank Account Name: Scoot Pte Ltd AUD Bank Account No: HKD Bank Account: Bank Name: Citibank,N.A, Hong Kong Branch Bank Address: Citibank Tower, Citibank Plaza, 3 Garden Road, Central, Hong Kong Account Name: Scoot Pte Ltd Account No: Bank Code: 006 Branch Code: 391 SWIFT Code: CITIHKHX FLYSCOOT.COM / Page 20

21 Bank Accounts THB THB Bank Account: Bank Name: Standard Chartered Bank (Thai) Public Company limited Bank Address: 90 North Sathorn Road, Silom, Bangrak, Bangkok Thailand Account Name: Scoot Pte Ltd Account No: Bank Code: 020 Branch Code: 101 SWIFT Code: SCBLTHBX FLYSCOOT.COM / Page 21

22 Name List Submission FLYSCOOT.COM / Page 22

23 Name List Submission Select Name list Indicate your request ID or PNR and click Search Click on to submit names. FLYSCOOT.COM / Page 23

24 Name List Submission 1) Download the right template version, complete and save. 2) Choose File for upload 3) Click Upload Infants to be added in same order sequence of passenger list Please verify all passenger details. Click Save if names are subject to changes Changes are allowed 48hours before departure Dummy pax details must be inserted for unutilized seats. Click Save and Submit if names are confirmed. No changes to the booking will be allowed. FLYSCOOT.COM / Page 24

25 Resizing of Group FLYSCOOT.COM / Page 25

26 Resizing of Group 1. Select Request 2. Indicate your Request ID, Click Search 3. Click Raise Request to resize FLYSCOOT.COM / Page 26

27 Resizing of Group Click down size to reduce the group size Click upsize to increase the group size Indicate the number of passengers to upsize/downsize and click raise new request. Upsize(< 10): A new quotation on the additional pax will be sent. 100% payment is required for the 1 st booking before you can accept the new Upsize request. Make a new request if >10. Downsize: An will be send to you once downsize is approved. Group Policy apply. FLYSCOOT.COM / Page 27

28 ADD SSR: MEALS / BAGGAGE / INFANT FLYSCOOT.COM / Page 28

29 Add SSR All SSR must be added at least 72 hours before first flight departure. Indicate either Request ID, or PNR in the search Click View SSR to add Meals/ Baggage/ Infant FLYSCOOT.COM / Page 29

30 Add SSR Select the preferred meals Add Baggage Add Infant Infant details to be uploaded at name list submission FLYSCOOT.COM / Page 30

31 Add SSR Click if the same meal / extra Baggage is to be applied to all pax Additional amount to be paid and click proceed to pay by Agency Account. Refer to Payment for other mode of payment. All SSRs added are Non-refundable. FLYSCOOT.COM / Page 31

32 Add Sub-Agents FLYSCOOT.COM / Page 32

33 Add Sub-Agents Click Add User and complete the details. Refer to next slide for Agent Roles. FLYSCOOT.COM / Page 33

34 Sub-Agent Roles * Travel Admin Travel manager (TM) Travel agent/employee (TA) Raising request View the request Make payment Update name list Booking analytics Request resize User details (Add, View and Edit User) Add SSR Reports Support Raising request View the request Make payment Update name list Booking analytics User details(add, View and Edit User) Reports Raising request View the request Make payment Update name list Booking analytics * Only the user who requests for quotation, make payment, etc will receive the mails from the tool. Travel admin will not get the mail copies. FLYSCOOT.COM / Page 34

35 Thank You FLYSCOOT.COM / Page 35