Welcome to the new Online Banking!

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1 Online Banking Overview: Table of Contents Welcome to the new Online Banking! Welcome! Customer Support Main Accounts Page Individual Account View My Money Spending Charts Quick Banking Tool Transfers / Payments / Deposits Tab Mobile Banking Tab My Documents Tab Service Center Tab Service Center Card Rewards Upcoming Enhancements Browser Requirements Page 2 Pages 3, 4 Pages 5 7 Page 8 Page 9 Pages Page 13 Page 14 Page 15 Page 16 Pages 17, 18 Page 19 Page 1

2 Welcome to the New Online Banking Website! Thank You! We appreciate you joining the Online Banking Pilot and helping us identify areas where we can make Online Banking even better! Questions, Comments? Give Us A Call! If you have any questions about the Online Banking Website or Pilot, call 24 Hour Banking at (Monday Friday 6:00 a.m. to 9:30 p.m. PT or Saturday 6:30 a.m. to 3:00 p.m. PT). Tell Us What You Think Thank you again for participating in the Online Banking Pilot. Now that you have had an opportunity to explore the new site, and experience the new features and enhancements we want your feedback. Take Our Survey Tell us what you think select the survey link the upper right corner of the My Accounts page. Your comments and suggestions are extremely valuable and will help ensure we provide a great Online Banking experience for our customers. Please complete the Online Banking Pilot Survey and tell us what you think about the new website design, layout, functionality and your overall experience. If you have an issue or question about the new Online Banking website, please contact 24 Hour Banking for assistance. Page 2 We look forward to your feedback and thank you again for being part of the Online Banking Pilot!

3 Main Accounts Page New Top Navigation! Consistent menu options across the top of all pages. Access the Old Online Banking Site You have the option to temporarily go back to the old Online Banking website. Quick Banking Tool! Pay a bill or transfer money between accounts without leaving the My Accounts page. View Messages! Quickly see when your statement is ready or view other important messages. New My Accounts Page! Easily view your whole banking relationship at a glance. Navigate to individual accounts for additional information or transaction options. Page 3

4 Top Navigation Menu Home Button Go home to the Main Accounts page anytime. My Accounts Quickly navigate to any of your accounts from any page. Transfer / Payments / Deposits Pay Bills, Account Transfers, Send & Receive Money, Make a Deposit, and more. Mobile Banking Download the Mobile App, enroll in Text Banking or sign up for Account Alerts. Service Center Manage your accounts with alerts, messages, profile changes, and other service options. My Documents Sub Menus Enroll or view your Online Statements and other account documents. Page 4 Navigate through additional options under each Main Menu Tab.

5 Individual Account Information Account Actions Account servicing with quick links here. Calendar helps you budget your monthly transactions. Account Summary View your account balances, available balances, pending deposits and withdrawals. Transaction Summary View all transactions including date, description, amount, and balance. Update spending categories or add notes to help budgeting. Start with 2 years of transactions and build up to 5 years. Page 5

6 Pending and Processed Transactions Notes & Categories Pending Transactions All pending transactions that impact your available balance will be itemized at the top of your Transaction History. Pending transactions are italicized to stand out from posted transactions. Click on the triangle next to your transaction to get more details or add a note to a transaction. To update/change the assigned category for your spending charts, click on the drop down in the category field. Page 6

7 Search Transactions Search Transactions New Search! After clicking on New Search from your transactions, find any item in your history. Filter your search by date, transaction type, category, description, amount, or check number. Looking for a specific check, purchase, or deposit? Search more than 24 months of history and find any item quickly. Page 7

8 My Money Spending Charts Thanks to feedback we have received, we ve identified some enhancements that need to be made to the My Money tool. What This Means for You Later this summer, you will no longer see the My Money tool when you log into your account. A new My Money tool, with improved categorization and functionality, will be available at a later date. Important Note: If you are currently using the My Money tool, and/or are manually categorizing your transactions, please note that this information will no longer be available when the My Money tool is removed from the website. Page 8

9 Quick Banking Tool Quick Banking Located on the left side of the My Accounts Page and each Individual Account Page. Quickly make the most common transactions without leaving the page. Pay Bills Pay one bill quickly, or follow the link to pay multiple bills, set up new billers, or manage bills. Transfer/Make a Payment Transfer money FROM any of your deposit accounts at U.S. Bank TO another of your deposit accounts with a simple click! Need to make a payment to your U.S. Bank credit account? You can do that here, too! Cash Advance Advance money from your U.S. Bank credit account or get a Checking Account Advance from you next schedule direct deposit. Send & Receive Money Quickly send money to anyone with an address or mobile phone number, or receive money sent to you. Page 9

10 Transfers / Payments / Deposits View Scheduled or Processed Payments Biller Groups Easily manage payments by grouping your bills into categories. Select View/Change Transactions for a full list of any scheduled or paid bills, along with other types of payments and transfers. Pay Bills View, manage, and pay your bills quickly and easily. Select the triangle next to the biller name to view ebills, set up recurring payments, manage alerts, or view recent payments. Or simply type in the amount, date, and account to make a quick payment. Page 10

11 Transfers / Payments / Deposits Send & Receive Money Send money to anyone with an address or mobile phone number, both domestically and internationally. Cash Advance Quickly access money when you need it. Request a cash advance from your U.S. Bank credit card, line of credit, or advance from your next Direct Deposit. Page 11

12 Transfers / Payments / Deposits View/Change Transactions View any Payments & Transfers made in the past 24 months or scheduled in the future. A simple process to adjust or cancel future payments keeps you in control. Make a Deposit Enroll in DepositPoint and deposit checks from your home or office using Online Banking and a scanner. Save time and trips to the bank with this easy deposit option for a minimal fee. Page 12

13 Mobile Banking Check out Mobile Banking Download the U.S. Bank Mobile App, enroll in Text Banking, or sign up for Account Alerts. Page 13

14 My Documents Online Statements Enroll in and view your Online Statements anytime. Enjoy up to 18 months of statements at your fingertips. View Check Images Elect to receive check images with your Online Statements. Request Copies My Documents Submit a request for copies of statements, checks or deposit slips. Another link to My Documents is at the bottom of any account page. Page 14

15 Service Center Service Center Menu Update your personal profile, change security questions, redeem card rewards, manage alerts, order checks and more. Alerts & Other Services Enroll in and manage your Account Alerts sent via or text message to keep track of your account activity. Quick links will navigate to the Service Center and back to your accounts. Page 15

16 Card Rewards Rewards Center View Card Rewards online to track how much you ve earned! Redeem Rewards by phone or online. Individual Account View The Rewards Center is also accessible on your Credit Card Individual Account View Page. Simply go to your Card Account and click the link for your Rewards Balance. Page 16

17 Upcoming Enhancement Bill Pay Links Display Pop Up Window Enhancement Bill Pay Links Display Pop Up Window What You ll Experience When you select certain Bill Pay links, you may see a pop up window with directions on how to proceed to complete your activity. For example, when you select Bill Pay Alerts, a new window will appear with a Continue button that will take you to the Advanced Settings page. From the Advanced Settings page, select the Manage Your Bills link to access a drop down list of billers you can work with. This is a temporary solution until the customer experience can be enhanced. Page 17

18 Upcoming Enhancement ebill Reminders What You ll Experience Now Enhancement ebill Reminders When you pay an ebill from the main section of the Pay Bills page, the ebill reminder will still display, even though the payment has been scheduled/processed. To ensure you do not accidentally pay the ebill twice, please confirm that the payment has processed or is pending by reviewing the Scheduled and Past Payments sections, before submitting another payment. In addition, the File an ebill option is not working correctly. Even after filing an ebill, the ebill reminder continues to display. A future Online Banking enhancement will correct the displaying of the ebill reminders upon either paying or filing the ebill. To automatically remove the ebill reminder, you can pay the ebill after selecting Pay Now from the View ebills section. Page 18

19 Online Banking Browser Requirements Browser Requirements For an optimal Online Banking experience, the following browsers are recommended: Internet Explorer 7.0, or higher Chrome 4.0, or higher Firefox 11.0, or higher Safari 3.0, or higher Note: You will be unable to log in to the new Online Banking if you are using any Netscape browser or versions of Internet Explorer 6.0 or lower. Tip: Customers can locate their current software information by choosing "Help" located on the top of their browser toolbar. Then choosing the "About" option. Browser Navigation As an additional security measure, we prevent pages containing private information from being saved your computer. When using the browser's Back or Forward buttons, you may receive error messages from your browser requiring them to "reload" or "refresh" to go back or forward in your banking sessions. Browsing Tips Delete your browsing history, cookies, and cache regularly to allow Online Banking to work and display properly on your home and work computers. Page 19

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