1 One software solution to monitor your entire network, including devices, applications traffic and availability.
2 About Britannic Expert Integrators We are award winning specialists in IP communications, systems integration and managed services. Our holistic approach to technology enables us to work with our customers and world-leading partners to maximise their investment in ICT. Partnership We work in partnership with our clients, ensuring that our technology and services accurately support their business requirements, internal communications and customer expectations. Our approach enables customers to profit from integrated communication technology, maximise efficiency, achieve substantial cost savings and plan for the future with confidence. Best of Breed We were founded in 1984, and have developed our position within the fast evolving telecoms market place by partnering with world leading manufacturers and service providers to deliver best of breed solutions to organisations throughout the UK, constantly underpinned by our total commitment to customer care and integration capabilities. Software development is one of the cornerstones of our business. Today we are one of the largest and most technically able independent communications companies in the UK, providing both national and international solutions. We specialise in IP Communications, Networking, Systems and CT (Computer Telephony) Integration and Applications Development.
3 Quality Support Our customers From our headquarters in Guildford we directly support almost 1,000 organisations in a wide range of areas across the public and private sector, with customers such as the BBC, Trailfinders, Baker Tilly and Family Mosaic. Our customer first ethos has created strong relationships, many of which now span 20 years. Consolidation We are focused on providing our customers with quality products and services that support and enhance their business requirements - with a structured development path for the future. Our approach enables our customers to rationalise their suppliers and service providers with a partner who has the technical and commercial expertise and desire to take ownership on behalf of our customers. Quality We are committed to keeping pace with the evolving market place and continuously improving the products and services we offer our customers. We have implemented BS EN ISO 9001 as the model for our Quality Management System - which provides the framework to monitor our development and support our highly customer focused approach to business. This combined with the ISO/IEC accreditation highlights our continued commitment to professional business standards and practice, underpinning our inherent understanding of the importance of security and management of financial and confidential data. Award winning We have a vision to succeed through partnership with our customers, suppliers and staff to exceed expectations and meet future market requirements through innovation and development. This approach has helped us win many industry awards.
4 netreport netreport is a software solution powered by PRTG that monitors your entire network, including devices, applications traffic and availability. Network monitoring is the constant evaluation of your systems performance within the IT network and enables the user to monitor device availability, usage and bandwidth. An alert is sent whenever a delay, malfunction or other failures are recorded on the system enabling optimal response and system operation. netreport monitors Windows, Linux, Unix, and Mac OS systems. The solution supports SNMP, WMI, Flow monitoring, as well as packet sniffing, and monitoring of IPv6 devices. It offers more than 150 pre-built sensors specifically designed for QoS monitoring, website monitoring, monitoring, application monitoring, database monitoring, monitoring of virtual environments, and much more. In addition to the standard features of network monitoring we have written plug ins to provide enhanced reporting and monitoring of telephony, call centre and recording systems, providing you with full information right down to the device and application level. Systematic network monitoring helps prevent outages, optimise networks, and improve services: Save time and money! Easy, failsafe and complete visibility of your network. Our customers have the same view as our NOC technicians.
5 Highly available Monitoring netreport failover cluster ensures a highly available monitoring system where up to 5 instances ("Nodes") work together to create a failover tolerant monitoring system.
6 Easy to Use Monitoring netreport comes with a full featured web browser based Interface providing real time dashboards with live performance and status information
7 Monitor Multiple Sites Remote probes can be installed on distributed networks which then transmit the monitoring data SSL-encrypted via the Internet (no VPN required) to the core server of the central installation. Sunburst view shows the status of the whole network on a single screen.
8 Reporting Levels Level 1 netreport 24/7 monitoring Web access via netreport Data fed from: SNMP and Ping across devices SYSLOG feed Custom agent for windows/linux servers (SSH) Various metrics tracked: Switch or Router: Port status, interface utilisation, packet loss, latency, errors, discards Server or PC: CPU utilisation, memory, hard disk space, specific process utilisation PBX/Call control platform: concurrent active calls Another network device/peripheral: Custom options available
9 Reporting Levels Level 2 netreport+ This offering provides the same features as netreport with the addition of in-depth historical reporting and scheduled reports ed to the customer as pdf. files. Level 3 netreport+ Alerts Same as netreport+, but with the addition of customer defined alerting thresholds. The alerts are defined by the customer and Britannic Technologies and when any of the parameters are broken an SMS and/or notification will be sent to key parties within the organisation and Britannic Technologies. Recommended thresholds include: Auto notification 10 min after a node failure Auto notification of restoration of service Resolution notification (including outage times)
10 Technical Data Basic features Agentless monitoring of bandwidth, usage, activity, uptime, and SLA monitoring Suitable for networks of all sizes Automatic network discovery and sensor configuration (IPv4 and IPv6) Monitoring of multiple networks/locations with one license Failover cluster included in every license, multiple cluster nodes possible HTTP-based API for interfacing with other applications Sensors and protocols More than 150 sensor types (Ping, HTTP, WMI, SMTP, POP3, DNS, and many others) Network traffic and behaviour analysis using SNMP, NetFlow v5/v9, sflow v5, jflow v5, packet sniffing Smart sensors (e.g. automatic cognition of multiprocessor systems) Preconfigured device templates for Cisco routers, SQL servers, virtual systems, etc. Dedicated hardware sensors for Dell, HP, and APC devices Sensors for monitoring virtualised environments (VMware, HyperV, Virtuozzo, XenServer, Amazon CloudWatch, etc.) Three-click dialog to add sensors Programmable triggers and custom sensors Native and agentless Linux and Mac OS monitoring
11 Technical Data Display Elegant, fast, and powerful web-based interface Geo maps integration via MapQuest, CloudMade, Google, etc. Customisable tree view display and individual libraries ios App, Android App, and Mobile Web GUI for flexible monitoring Hierarchical view (probes, groups, devices, sensors, channels) List of sensors (alphabetical, top-10 by speed, by tag, by type, etc.) Appealing graphs showing the monitoring data of specified periods from hours up to years Alerting and reporting Alerts according to individually configured criteria* Various means of notification ( , SMS,) Periodic and customisable reports (HTML, PDF) Detailed log files about all activity and results System Requirements and Data Storage Data is stored in powerful monitoring data storage system *Available in netreport+ Licensing All features included in every license, no add-ons Easy upgrade to higher licenses by only paying the price difference
12 Contact us today to find out how you can benefit by working with Britannic Technologies Phone: Website: TRANSLATING BUSINESS NEED INTO SYSTEM DESIGN
Telecoms: Migration to audit consulting strategy management integration implementation support Author Jonathan Sharp Sales & Marketing Director Britannic Technologies Telecoms: Migration to Realise the
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