Cisco IP Communicator (Softphone) Compatibility

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1 Cisco IP Communicator (Softphone) Compatibility Cisco IP Communicator is Windows based and works on both XP and Vista The minimum PC requirements for use with Microsoft Windows XP are: Microsoft Windows XP Professional (Service Pack 2 or 3) 1.5 GHz or faster Pentium P4 or compatible processor 1GB RAM 100MB free disk space Non-ISA full-duplex sound card (integrated or OCI based) or USB sound device; USB headset recommended 800 x 600 x 16 screen resolution (1024 x 768 x 16 or better is recommended) 10/100 Mbps Ethernet Network Interface Card (NIC) High-speed network connection of 128kbps or faster is recommended The minimum PC requirements for use with Microsoft Windows Vista are: Microsoft Windows Vista Business edition, Enterprise Edition, and Ultimate (also supports Windows Vista Service Pack 1) 1 GHz 32-bit (x86) processor or 1 GHz 64-bit (x64) processor 1 GB of system memory Windows Aero-capable graphics card* 128 MB of graphics memory (minimum) 40-GB hard disk that has 15 GB of free hard disk space (the 15GB of free space provides room for temporary file storage during the install or upgrade.) 200MB free disk space Non-ISA full-duplex sound card (integrated or OCI based) or USB sound device; USB headset recommended 800 x 600 x 16 screen resolution (1024 x 768 x 16 or better is recommended) 10/100 Mbps Ethernet Network Interface Card (NIC) High-speed network connection of 128kbps or faster is recommended *Note: A Windows Aero-capable graphics card is a graphics card that meets the following requirements: Supports a Windows Display Driver Model (WDDM) driver Has a DirectX 9-class graphics processor unit (GPU) that supports Pixel Shader 2.0 Supports 32 bits per pixel Passes the Windows Aero acceptance test in the Windows Driver Kit (WDK) 1

2 Smart Call Connector Applications Suite Compatibility Toolbar Client Requirements The Call Connector Toolbar will run on the following Windows Operating Systems: Microsoft Windows XP Professional (Service Pack 2 or later) Windows Vista Windows 7 Both x32-bit and x64-bit Windows supported Note: During the installation of the Call Connector Toolbar, you need to have local admin rights to the personal computer. This is to allow various system files to be loaded and Windows registry entries to be written. 2

3 Operator Console Client Requirements The Call Connector Operator Console will run on the following Windows Operating Systems and requires the following minimum hardware configuration: Operating Systems Microsoft Windows XP Professional (Service Pack 2 or later) Windows Vista Windows 7 Both x32-bit and x64-bit Windows supported Disk Space 250 MB free hard drive for the operator client Reserve Additional 150MB for upgrades Hardware (Processor) 3.2 GHz or faster Dual-Core or compatible processor Memory 2 GB Ram (minimum) The Operator Console can be deployed as a standalone solution on a single PC, or it can be installed as a client connecting to the Call Connector Server. In the client/server configuration, multiple operator positions can be installed to service the incoming calls to the business from one or more locations. The standalone solution installs the server components on the operator s PC. The Operator Console does require an IP Phone to be used with the Operator Console client. The Cisco IP Phones models have differing call handling capacity. The Operator s phone must have the capacity to handle the incoming call volumes. Only the SPA525, 7965 and 7975 are sold in conjunction with Operator Console. Note: During the installation of the Call Connector Operator Console, you need to have local admin rights to the personal computer. This is to allow various system files to be loaded and Windows registry entries to be written. 3

4 Advanced Client Requirements The Call Connector Advanced Client is a client-server application and requires installation of the Call Connector Server. The Call Connector Advanced Client will run on the following Windows Operating Systems and requires the following minimum hardware configuration: Operating Systems Microsoft Windows XP Advanced (Service Pack 2 or later) Windows Vista Windows 7 Both x32-bit and x64-bit Windows supported Disk Space 250 MB free hard drive for the operator client Reserve Additional 100MB for upgrades Hardware (Processor) 3.2 GHz or faster processor Memory 2 GB Ram (minimum) Note: During the installation of the Call Connector Advanced Client, you need to have local admin rights to the personal computer. This is to allow various system files to be loaded and Windows registry entries to be written. 4

5 Server Requirements The Call Connector Server software will run on the following Windows Operating Systems, and requires the following minimum hardware configuration. Microsoft Windows XP Professional (SP 2 or later) Windows Vista Windows Server 2003 or 2008 (recommended) Windows Small Business Server Both x32-bit and x64-bit Windows Servers are supported The Call Connector Server can also be installed on the following virtual machine environments. VMWare Multi-core processor with Intel Virtualization Technology (2.66 GHz or faster) Minimum 4GB for sites up to 25 users Minimum 8GB for sites up to 75 users Microsoft Hyper-V Multi-core processor with Intel Virtualization Technology (2.66 GHz or faster) Minimum 4GB for sites up to 25 users Minimum 8GB for sites up to 75 users Microsoft Virtual PC Multi-core processor with Intel Virtualization Technology (2.66 GHz or faster) Minimum 4GB for sites up to 25 users Minimum 8GB for sites up to 75 users The Call Connector Server requires the following minimum hardware configuration: The table specifies the minimum computer requirements for three different size systems. The system requirements vary depending on the number of users logged on to the Call Connector Server. The number of users here refers to the number of concurrently logged on Call Connector clients. These are minimum requirements and deal with only the Call Connector Server requirements. If the computer is running other application or services, those requirements should be added to these specifications. 25 User System 75 User System 250 User System Processor 2.66 Ghz or faster multi-core processer 2.66 Ghz or faster quadcore processer Dedicated Quad Core 3Ghz or faster Memory (RAM) 2 Gbyte RAM available for Call Connector Server 4 Gbyte RAM available for Call Connector Server 8Gbyte RAM available for Call Connector Server Operating System Microsoft Windows XP Service Pack 2, Windows 7 or Windows 2003 Server Microsoft Windows 2003 or Windows 2008 Server Microsoft Windows 2003 or Windows 2008 Server Disk Space 1 Gbyte available for Call Connector Server 3 Gbyte available for Call Connector Server 5 Gbyte available for Call Connector Server 5

6 Application Software Call Connector Server uses the settings of Internet Explorer for navigating through proxies servers. If you are using a Proxy server to access the Internet, first verify the connection using the IE browser. Internet Explorer Version 6.0 with Service Pack 2, Internet Explorer 7.0 Pre Requisites for Server Installation As a part of the installation of the Call Connector Server, Customer needs to have certain network connectivity and configuration information. These are summarized below and described in the following paragraphs. Static IP Address: The computer must be configured with a static IP address which is on the same network with the Cisco CME router. Admin or Power User Account of Installation PC: The installation program requires access to Windows registry and installation of services. These changes can only be performed with an account with admin or power user rights to the Window s computer. Internet Access: The Call Connector Server software has to be registered to the Call Connector License Server via an activation process. This requires access to the Internet. The Internet access can be through a Proxy Server. In this case the Internet Explorer on the PC should have the proxy settings defined. 6

7 General Guidelines Outlook 2010 x64-bit Support Outlook 2010 x64-bit uses MAPI x64 library and requires all applications and components accessing Outlook x64 to use this x64-bit library. The Call Connector Operator (for Outlook x64) is a native x64-bit application with x64-bit toolbar components to support Outlook x64. As an x64- bit native application, this version of the Call Connector Operator has the following restrictions/limitations: The x64-bit Call Connector Operator will only work with Outlook x64. If the x64-bit Windows has Outlook x32 installed, then the installation will fail. Existing version Call Connector Operator will need to be uninstalled first before installing the 2.1 version. Running under Windows Standard User Rights Version 2.1 Cisco Call Connector clients can run on Windows accounts that have standard user rights. There are differences in the client behavior when run under standard user rights. These are summarized below: The Cisco Call Connector client must be installed from a Windows account with administrator/power user rights. During installation, the option to Run with limited user rights must be selected. The required Cisco Call Connector Services are setup to run automatically at Windows startup. The option to Run with limited user rights is not available when updating. User requiring this option must uninstall the Cisco Call Connector clients. The Cisco Call Connector Services cannot be started or stopped by the client menu. (Note the status of the Call Connector services cannot be queried and always indicates stopped). Connection errors that require restart of the Call Connector Services will require the PC to be restarted. LAN Access and Ports The Local Area Network is used in multi-user environments to share the directory data and to access services such as and the Telephony Service. Access to the Internet is also required for the activation process. The following network connections are made between the applications running on the Call Connector Server and the Call Connector clients and the Communication Systems: Connections Type Server Ports (Default) Communication Servers SCCP TCP Available TCP ports Communication Server RADIUS UDP 1646 Communication Server Telnet TCP 23 CallConnector Server Application UDP + TCP 5060, 39984, 5061, 5062, 5063, 5071, CallConnector Clients Receive Port TCP

8 Configuration Manager (to verify activation) TCP 80 (SMTP Server) TCP 25 Requirements for Sending from Configuration Manager To send for problem reports or for messages to the users, you will require the SMTP server address and the account username and password. 8

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