Adapt Support Managed Service Programs

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Adapt Support Managed Service Programs"

Transcription

1 Adapt Support Managed Service Programs Introduction The purpose of this document is to present the different managed service offerings from Adapt that clients may choose to purchase to supplement their Preferred Support agreement with Adapt. Clients choosing to purchase managed service agreements must have already chosen Preferred Support with Adapt as these offerings build upon the foundation of what the Preferred Support agreement provides. The Preferred Support agreement is designed for customers that would need to draw upon Adapt s support organization for more troubleshooting assistance with a wide number of scenarios beyond the scope of what is covered under standard support. The Managed Services program allows Adapt to provide services beyond even the expanded coverage of Preferred Support. This allows our clients to add services like proactive server monitoring, VoIP network proactive monitoring, analysis, and troubleshooting as well as server management to their contract with Adapt. These are functions traditionally performed by a client s internal server and network support teams but under these models would be covered by the Adapt support engineers. Adapt feels that offering these additional services provides a full support services platform that allows our clients to find the right program that fits with the needs and structure of the client s internal resource organization. Managed Services Programs We have considered carefully what we are offering to our clients based on feedback we have received from client administrators in the 10+ years we have been providing support for the Interaction Center platform from Interactive Intelligence, Inc. The following programs provide a comprehensive list of proactive and analytical tools that clients can choose to purchase in addition to Preferred Support, to assure successful operation of the Interaction Center communications suite of applications and servers. NOTE: You have the option to choose any single managed service, but could also choose two out of the three or all three if desired. There is no requirement other than having Preferred Support agreement with Adapt and can then choose any combination of these offerings that would fit your needs. 1

2 Option 1: Server Maintenance Overview: Clients who choose this option are opting to have Adapt perform the general backup and Windows or firmware update duties surrounding the Interaction Center Microsoft-based servers and all gateway devices. This also includes special SQL based backup and re-indexing activities. These services would usually be done by the client site administrator. Imaged Backups of IC Server configurations - Monthly Check / Report Adapt Support will configure client s existing imaged backup program to automatically be performing imaged backups based on customer s desired backup schedule. Will verify this is being done correctly on a monthly basis and if not, will take corrective actions to assure that regular backups are running and will verify that a current backup is performed on the system after corrective actions have been taken. These are performed on each of the two IC servers within a customer s environment. A report each month is logged and provided to the customer. PRI Gateway Configuration Backup - Monthly Service / Report PRI gateway backup configurations are normally performed manually and will be taken by the Adapt Support team on a monthly basis and saved to a secure location. A report will be generated that this has been successfully done and provided to the client. Analog Gateway Configuration Backup - Monthly Service / Report All analog gateway configurations will be backed up and stored on a monthly basis by the Adapt Support team. This includes both FXS and FXO gateway configurations. A report will be generated that this has been successfully done and provided to the client. Attendant Configuration and WAV Files - Monthly Service / Report An export of the Interaction Attendant configuration as well as a backup of the Interaction Attendant Waves directory will be performed on a monthly basis. These backups will be stored along with the other backups in the secure location provided by the client. NOTE: This type of backup would be included in the full IC image, but it is very convenient to have this done separately as well to prevent the full re-imaging of a server for issues surrounded specifically to attendant only. 2

3 SQL / DB Server - Monthly Service / Report Adapt Support will setup a SQL DB maintenance program that will setup regular backups of the DB with special instruction to truncate the transaction log and maintain DB size. Maintenance will include a re-indexing of files as well as fragmentation check that happens on all Windows servers detailed in a separate section. Windows Updates / All Windows Servers in IC environment - Monthly Service / Report Adapt Support will each month perform Windows Updates on all application servers in the IC environment that run on a Windows OS. Engineer will proactively research any know issues with MS patches and will perform the updates for all servers in the environment. NOTE: This does not include client machines and is only server side application servers. Defragmentation / All Windows Servers in IC environment - Monthly Service / Report Adapt Support will setup automatic defragmentation checks on all application servers in the IC environment for a monthly defragmentation analysis, and defragmentation process if warranted from the analysis. NOTE: This does not include client machines and is only server side application servers. 3

4 Option 2: Proactive Server Monitoring Overview: The proactive server monitoring option allows the Adapt Support team to proactively monitor everything from basic operational criteria like CPU and drive space, to more specific application errors and data in order to proactively alert the Adapt Support team and take action on issues as alerts occur about the servers, and the Interaction Center applications running on them. Reports : Reports on the alerts generated and the Adapt response to alerts are provided on a monthly basis to the customer as a review of activity on the monitoring of their environment. Processes and applications that are monitored include (but are not limited to) the following: CPU Memory Disk Space Network presence (ping) Windows Event Logging (IC specific errors for IC applications) Interaction Center specific services Interaction Center specific processes Basic Hardware monitoring (HP and Dell Servers) IC Log keyword spotting Other application services or processes that are important to the IC suite of applications successfully operating Adapt employs the application Solar Winds for deployment with our clients to do proactive server monitoring. In order to provide this service, Adapt requires that the client either provide a server and database application with the following hardware specification, or if needed can purchase this server through Adapt during the sales / implementation process. CPU : Memory : Hard Drive : Operating System : Dual Processor, 3GHz 3 GB 20 GB Windows 2008R2 Server 64-bit (with IIS installed, running in 32-bit mode) Database SQL Server 2005 SP1 Express, Standard, or Enterprise; SQL Server 2008 Express, Standard, or Enterprise.Net Framework : Version 4.0 or later 4

5 Option 3: VoIP monitoring and troubleshooting Overview: The VoIP monitoring and troubleshooting option allows for Adapt Support to do proactive monitoring on the critical network components involved in the VoIP environment for the CIC solution. It also provides for very powerful troubleshooting tools that can be employed by the Adapt Support staff to identify and correct network issues affecting VoIP telephony. Adapt Support employs the Path Solutions network monitoring application for this purpose. This allows Adapt to setup key proactive monitoring alerts on areas of your network specifically designated for the Interaction Center solution and the supporting devices. Additionally, the application can do advanced diagnosis of VoIP call issues by using unique features like call path analysis and the call simulator tool. Being able to use these diagnostic tools for issue detection and identification greatly reduces or eliminates the need to draw upon network support team resources to provide packet captures for the diagnosis of such issues. Alerts for key network devices that have issues are sent back to a centralized collection server at Adapt s NOC that will notify Adapt support staff to investigate critical situations. This along with the diagnostic benefit of the application, as it can be simply executed in place for those situations, makes this a very good choice for clients that do not have ready access to network engineers locally, or who wish to minimize cost incurred to outsource or contract network services companies. Devices that are monitored in the VoIP Voice Environment (include but are not limited to) Voice Gateways Voice VLAN switches IP Phones (through the managed switches they connect to) Interaction Center Servers Interaction Media Servers Additional IC environment servers (file servers, screen capture servers) Reports: Adapt will provide reports generated on a daily basis with the Path Solutions network monitor to inform the client of alerts received and issues identified by Path Solutions. The Path Solutions monitoring and troubleshooting application will need to be installed on a server in your environment. The application requires very little resources, and can be installed on a file server or 5

6 other such servers and can share space very easily. The server resources needed are very minimal and Adapt would work with you to determine a suitable server for this deployment. For networks with less than 1,000 total interfaces, the following is required: Pentium 400Mhz Processor or faster 40 MB of free disk space 256 megs of RAM for the service (512 megs RAM for the server) 100 MBPS Network Interface Card Operating System: o Windows 2008 Server (32 bit or 64 bit) o Windows 2003 Server o Windows 2000 Server o Windows NT Server o Windows 7 (32 bit or 64 bit) o Windows Vista o Windows XP Professional o Windows 2000 Professional o Windows NT Workstation Client network environment must employ managed switches, and have devices to be monitored and analyzed enabled for SNMP. 6

7 Option 4: On Site Adapt Support Engineer For clients that are looking for the most complete managed service, Adapt offers this option where Adapt will provide a site administrator/engineer that will fully support and manage your Interaction Center system and supporting environment. The engineer will have the full assistance of the Adapt support and resource team to manage and maintain your IC communications platform. The provided resource will reside locally and will essentially be an onsite contracted resource. If you are considering this option, Adapt will work with you directly to create a proposal specific to your environment, that may include one or more of the tools/applications aforementioned in this document, as well as a complete server maintenance program. Implementation of this option will depend on the environment, and agreed upon tools and details specific to the client s size and environment. 7

Sage Grant Management System Requirements

Sage Grant Management System Requirements Sage Grant Management System Requirements You should meet or exceed the following system requirements: One Server - Database/Web Server The following system requirements are for Sage Grant Management to

More information

Dragon Medical Enterprise Network Edition Technical Note: Requirements for DMENE Networks with virtual servers

Dragon Medical Enterprise Network Edition Technical Note: Requirements for DMENE Networks with virtual servers Dragon Medical Enterprise Network Edition Technical Note: Requirements for DMENE Networks with virtual servers This section includes system requirements for DMENE Network configurations that utilize virtual

More information

MedInformatix System Requirements

MedInformatix System Requirements MedInformatix System Requirements Acentec, Inc. A MedInformatix installation requires a workstation for each user who will access the system and a central server to store and process the data. A large

More information

Enterprise Edition. Hardware Requirements

Enterprise Edition. Hardware Requirements Enterprise Edition Hardware Requirements For Blackbaud FundWare 6 to 100+ user environments Revised August 6 th, 2008 Table of Contents Supported Platforms... 3 6 to 25 User Environment... 4 26 to 35 User

More information

Professional and Enterprise Edition. Hardware Requirements

Professional and Enterprise Edition. Hardware Requirements Professional and Enterprise Edition Hardware Requirements For Blackbaud FundWare 1 to 99 user environments Revised March 1, 2010 Table of Contents Supported Platforms... 3 Single-User Environment (Professional)...

More information

Scalability Results. Select the right hardware configuration for your organization to optimize performance

Scalability Results. Select the right hardware configuration for your organization to optimize performance Scalability Results Select the right hardware configuration for your organization to optimize performance Table of Contents Introduction... 1 Scalability... 2 Definition... 2 CPU and Memory Usage... 2

More information

Enterprise Deployment

Enterprise Deployment Enterprise Deployment Deployment Overview Version 1.1 Contents 1. Deployment Overview... 3 1.1 System Requirements... 3 2. ES1 Email Invite... 3 3. Web Based Method... 4 4. USB or Network Drive... 4 5.

More information

System Requirements for Microsoft Dynamics GP 2015

System Requirements for Microsoft Dynamics GP 2015 System Requirements for Microsoft Dynamics GP 2015 This document contains the minimum client hardware requirements, server recommendations and Terminal Server minimum hardware requirements supported by

More information

Microsoft Windows Server Update Services Questions & Answers About The Product

Microsoft Windows Server Update Services Questions & Answers About The Product Microsoft Windows Server Update Services Questions & Answers About The Product General Information Q. What is Windows Server Update Services (WSUS)? A. WSUS (previously called Windows Update Services)

More information

Hardware/Software Guidelines

Hardware/Software Guidelines There are many things to consider when preparing for a TRAVERSE v11 installation. The number of users, application modules and transactional volume are only a few. Reliable performance of the system is

More information

Hardware and Software Requirements for Installing California.pro

Hardware and Software Requirements for Installing California.pro Hardware and Requirements for Installing California.pro This document lists the hardware and software requirements to install and run California.pro. Workstation with SQL Server type: Pentium IV-compatible

More information

System Requirements Table of contents

System Requirements Table of contents Table of contents 1 Introduction... 2 2 Knoa Agent... 2 2.1 System Requirements...2 2.2 Environment Requirements...4 3 Knoa Server Architecture...4 3.1 Knoa Server Components... 4 3.2 Server Hardware Setup...5

More information

Minimum System Requirements

Minimum System Requirements NOTE Consider the information presented in this document as minimum requirements. Your organization may need a more robust configuration for optimal performance. Contact MD EMR Systems before finalizing

More information

System Requirements Document

System Requirements Document System Requirements Document Table Of Contents Overview... 2 ADVANTAGE 2009... 3 Server Hardware... 3 Proprietary Navision Database... 4 Microsoft SQL Server 2005 /2008 Database... 5 SQL Server Hardware...

More information

NEXTGEN v5.8 HARDWARE VERIFICATION GUIDE CLIENT HOSTED OR THIRD PARTY SERVERS

NEXTGEN v5.8 HARDWARE VERIFICATION GUIDE CLIENT HOSTED OR THIRD PARTY SERVERS This portion of the survey is for clients who are NOT on TSI Healthcare s ASP and are hosting NG software on their own server. This information must be collected by an IT staff member at your practice.

More information

QHR Accuro EMR IT Hardware Requirements

QHR Accuro EMR IT Hardware Requirements QHR Accuro EMR IT Hardware Requirements Hardware Requirements for Accuro EMR Table of Contents Local Install Platform:... 3 Server Requirements:... 3 Workstation Requirements:... 4 Peripheral Requirements:...

More information

Version 2010 System Requirements Revised 8/9/2010 1

Version 2010 System Requirements Revised 8/9/2010 1 Version 2010 Requirements Revised 8/9/2010 1 Sage PFW ERP Compatibility and Supported Platform Matrix Introduction: The information in this document applies to Sage PFW ERP 2010. The Compatibility and

More information

HARDWARE AND SOFTWARE REQUIREMENTS

HARDWARE AND SOFTWARE REQUIREMENTS HARDWARE AND SOFTWARE REQUIREMENTS WINDOWS SPECIFICATIONS File Server Pentium 4 64 - Bit Dual Core, 3.2 GHZ or better (dual/quad Xeon processors recommended) 4GB of RAM or better Two 72GB or better fast

More information

LabStats 5 System Requirements

LabStats 5 System Requirements LabStats Tel: 877-299-6241 255 B St, Suite 201 Fax: 208-473-2989 Idaho Falls, ID 83402 LabStats 5 System Requirements Server Component Virtual Servers: There is a limit to the resources available to virtual

More information

Enterprise Edition Technology Overview

Enterprise Edition Technology Overview Enterprise Edition Technology Overview The Scholastic Achievement Manager, SAM, is the management system and technology platform for all Scholastic Enterprise Edition (EE) applications. Previous versions

More information

Enterprise Planning Large Scale ARGUS Enterprise 10.6. 5/29/2015 ARGUS Software An Altus Group Company

Enterprise Planning Large Scale ARGUS Enterprise 10.6. 5/29/2015 ARGUS Software An Altus Group Company Enterprise Planning Large Scale ARGUS Enterprise 10.6 5/29/2015 ARGUS Software An Altus Group Company Large Enterprise Planning Guide ARGUS Enterprise 10.6 5/29/2015 Published by: ARGUS Software, Inc.

More information

Grant Management. System Requirements

Grant Management. System Requirements January 26, 2014 This is a publication of Abila, Inc. Version 2014.x 2013 Abila, Inc. and its affiliated entities. All rights reserved. Abila, the Abila logos, and the Abila product and service names mentioned

More information

CONTENTS. What Operating Systems and Hardware are the Petex IPM, IFM & IVM applications supported? IPM Suite... 2

CONTENTS. What Operating Systems and Hardware are the Petex IPM, IFM & IVM applications supported? IPM Suite... 2 Petroleum Experts INFORMATION OF SUPPORTED OPERATING SYSTEM AND HARDWARE REQUIREMENT FOR IPM, IFM AND IVM 32 BIT AND 64 BIT PRODUCT SUITES CONTENTS What Operating Systems and Hardware are the Petex IPM,

More information

Molecular Devices High Content Data Management Solution Database Schema

Molecular Devices High Content Data Management Solution Database Schema Molecular Devices High Content Data Management Solution Database Schema For: MetaXpress Software, MetaXpress PowerCore Software, MDCStore Data Management Solution, and AcuityXpress Software Computer and

More information

Server Specifications

Server Specifications Requirements Server s It is highly recommended that MS Exchange does not run on the same server as Practice Evolve. Server Minimum Minimum spec. is influenced by choice of operating system and by number

More information

WINSCRIBE HARDWARE SPECIFICATIONS

WINSCRIBE HARDWARE SPECIFICATIONS WINSCRIBE HARDWARE SPECIFICATIONS Technology Overview proposes centralization of resources by providing a networked solution that fits into the existing framework of your server environment with minimal

More information

PC-Duo Web Console Installation Guide

PC-Duo Web Console Installation Guide PC-Duo Web Console Installation Guide Release 12.1 August 2012 Vector Networks, Inc. 541 Tenth Street, Unit 123 Atlanta, GA 30318 (800) 330-5035 http://www.vector-networks.com Copyright 2012 Vector Networks

More information

Hardware and Software Requirements for Installing California.pro

Hardware and Software Requirements for Installing California.pro Hardware and Requirements for Installing California.pro This document lists the hardware and software requirements to install and run California.pro. Workstation with SQL Server Recommended: 64-Bit Windows

More information

WEB COMPAS MINIMUM HOSTING REQUIREMENTS

WEB COMPAS MINIMUM HOSTING REQUIREMENTS WEB COMPAS MINIMUM HOSTING REQUIREMENTS For Additional Support: Northpointe Institute for Public Management T: 231.938.5959 F: 231.938.5995 www.npipm.com support@npipm.com Adult COMPAS Web Application

More information

Technology Partners. Acceleratio Ltd. is a software development company based in Zagreb, Croatia, founded in 2009.

Technology Partners. Acceleratio Ltd. is a software development company based in Zagreb, Croatia, founded in 2009. Acceleratio Ltd. is a software development company based in Zagreb, Croatia, founded in 2009. We create innovative software solutions for SharePoint, Office 365, MS Windows Remote Desktop Services, and

More information

MoversSuite by EWS. System Requirements

MoversSuite by EWS. System Requirements System Requirements To install and run MoversSuite, a workstation and network must meet certain requirements. The following sections detail the requirements for hardware and software on a client, server(s),

More information

ENC Enterprise Network Center. Intuitive, Real-time Monitoring and Management of Distributed Devices. Benefits. Access anytime, anywhere

ENC Enterprise Network Center. Intuitive, Real-time Monitoring and Management of Distributed Devices. Benefits. Access anytime, anywhere Scalability management up to 2,000 devices Network and device auto-discovery Firmware upgrade/backup and device configurations Performance alerts and monitoring ZyXEL switch specialized in RMON management

More information

Server & Application Monitor

Server & Application Monitor Server & Application Monitor agentless application & server monitoring SolarWinds Server & Application Monitor provides predictive insight to pinpoint app performance issues. This product contains a rich

More information

ClickOnce Deployment Notes

ClickOnce Deployment Notes ClickOnce Deployment Notes ClickOnce is a Microsoft deployment technology that installs the application with minimal user interaction. ClickOnce brings the ease of deployment of Web applications to the

More information

8.0 System Requirements

8.0 System Requirements 8.0 System Requirements Console Supported Platforms Vendor OS Patch Level Microsoft Windows Server 2008 Windows Server 2003 Windows XP Red Hat Enterprise Linux 4 (v2.6 Linux kernel) Enterprise Linux 5

More information

COMMUNICATION SERVER 1000 COMMUNICATION SERVER 1000 TELEPHONY MANAGER

COMMUNICATION SERVER 1000 COMMUNICATION SERVER 1000 TELEPHONY MANAGER COMMUNICATION SERVER 1000 COMMUNICATION SERVER 1000 TELEPHONY MANAGER TECHNICAL SPECIFICATIONS Communication Server 1000 Telephony Manager 3.2 Communication Server 1000 Telephony Manager 3.0 Communication

More information

Abila Grant Management. System Requirements

Abila Grant Management. System Requirements Abila Grant Management This is a publication of Abila, Inc. Version 2015 2014 Abila, Inc. and its affiliated entities. All rights reserved. Abila, the Abila logos, and the Abila product and service names

More information

Cisco IP Communicator (Softphone) Compatibility

Cisco IP Communicator (Softphone) Compatibility Cisco IP Communicator (Softphone) Compatibility Cisco IP Communicator is Windows based and works on both XP and Vista The minimum PC requirements for use with Microsoft Windows XP are: Microsoft Windows

More information

Terminal Server Software and Hardware Requirements. Terminal Server. Software and Hardware Requirements. Datacolor Match Pigment Datacolor Tools

Terminal Server Software and Hardware Requirements. Terminal Server. Software and Hardware Requirements. Datacolor Match Pigment Datacolor Tools Terminal Server Software and Hardware Requirements Datacolor Match Pigment Datacolor Tools January 21, 2011 Page 1 of 8 Introduction This document will provide preliminary information about the both the

More information

Hardware Performance Optimization and Tuning. Presenter: Tom Arakelian Assistant: Guy Ingalls

Hardware Performance Optimization and Tuning. Presenter: Tom Arakelian Assistant: Guy Ingalls Hardware Performance Optimization and Tuning Presenter: Tom Arakelian Assistant: Guy Ingalls Agenda Server Performance Server Reliability Why we need Performance Monitoring How to optimize server performance

More information

Minimum Hardware and OS Specifications

Minimum Hardware and OS Specifications Hardware and OS Specifications File Stream Document Management Software System Requirements for v4.2 NB: please read through carefully, as it contains 4 separate specifications for a Workstation PC, a

More information

Lytec 2014 Hardware and Software Requirements. Lytec Single-User Hardware and Software Requirements

Lytec 2014 Hardware and Software Requirements. Lytec Single-User Hardware and Software Requirements Workstation Hardware - Required This chapter identifies the hardware and software requirements for this release. Lytec Single-User Hardware and Software Requirements Hardware Minimum Required Intel Pentium

More information

MAPILab Reports for Hardware and Software Inventory Installation Guide. Document version 1.0

MAPILab Reports for Hardware and Software Inventory Installation Guide. Document version 1.0 MAPILab Reports for Hardware and Software Inventory Installation Guide Document version 1.0 MAPILab Ltd., January 2010 Table of Contents Introduction... 3 1. Product architecture and general explanations...

More information

Backup Exec Infrastructure Manager 12.5 FAQ

Backup Exec Infrastructure Manager 12.5 FAQ Backup Exec Infrastructure Manager 12.5 FAQ Contents Overview... 1 Supported Backup Exec Configurations... 4 Backup Exec Infrastructure Manager Installation and Configuration... 6 Backup Exec Upgrades

More information

Comparing Free Virtualization Products

Comparing Free Virtualization Products A S P E I T Tr a i n i n g Comparing Free Virtualization Products A WHITE PAPER PREPARED FOR ASPE BY TONY UNGRUHE www.aspe-it.com toll-free: 877-800-5221 Comparing Free Virtualization Products In this

More information

Phire Architect Hardware and Software Requirements

Phire Architect Hardware and Software Requirements Phire Architect Hardware and Software Requirements Copyright 2014, Phire. All rights reserved. The Programs (which include both the software and documentation) contain proprietary information; they are

More information

Item Minimum Required Recommended Notes

Item Minimum Required Recommended Notes Carestream Dental strongly adheres to compliance with Microsoft Windows operating systems and hardware compatibility (HCL), which can be found at www.microsoft.com/whdc/hcl/default.mspx. Only operating

More information

NEWSTAR ENTERPRISE and NEWSTAR Sales System Requirements

NEWSTAR ENTERPRISE and NEWSTAR Sales System Requirements NEWSTAR ENTERPRISE and NEWSTAR Sales System Requirements July 21 st, 2014 Page 1 of 7 NEWSTAR Enterprise ( NSE ) and NEWSTAR Sales ( NSS ) on SQL Note: To determine the number of users, add the number

More information

SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES

SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES SERVICE SCHEDULE PULSANT ENTERPRISE CLOUD SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied

More information

Prerequisites Guide. Version 4.0, Rev. 1

Prerequisites Guide. Version 4.0, Rev. 1 Version 4.0, Rev. 1 Contents Software and Hardware Prerequisites Guide... 2 anterradatacenter Version selection... 2 Required Software Components... 2 Sage 300 Construction and Real Estate ODBC... 2 Pervasive

More information

e-config Data Migration Guidelines Version 1.1 Author: e-config Team Owner: e-config Team

e-config Data Migration Guidelines Version 1.1 Author: e-config Team Owner: e-config Team Data Migration was a one-time optional activity to migrate the underlying portfolio database in e- config and was only needed during the e-config Upgrade that was rolled out on January 21, 2013. This document

More information

imvision System Manager

imvision System Manager SYSTIMAX Solutions imvision System Manager Infrastructure Management Software www.commscope.com imvision System Manager Vision imvision System Manager can provide a complete view of your physical infrastructure,

More information

A+ Guide to Managing and Maintaining your PC, 6e

A+ Guide to Managing and Maintaining your PC, 6e A+ Guide to Managing and Maintaining your PC, 6e Chapter 11 Installing Windows 2000/XP/Vista (v1.15) Windows 2000 Windows 2000 and Windows XP are similar Windows 2000 True 32-bit, module-oriented operating

More information

Preparing a SQL Server for EmpowerID installation

Preparing a SQL Server for EmpowerID installation Preparing a SQL Server for EmpowerID installation By: Jamis Eichenauer Last Updated: October 7, 2014 Contents Hardware preparation... 3 Software preparation... 3 SQL Server preparation... 4 Full-Text Search

More information

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION SD021 V2.2 Issue Date 01 July 2014 1) OVERVIEW Redcentric s Infrastructure as a Service (IaaS) enables the to consume server, storage and network

More information

System Requirements for Microsoft Dynamics GP 10.0

System Requirements for Microsoft Dynamics GP 10.0 Requirements for Dynamics GP 10.0 Last Modified 5/21/2007 Posted 5/21/2007 This document contains the minimum client hardware requirements, server recommendations and Terminal Server minimum hardware requirements

More information

Microsoft Office Outlook 2013: Part 1

Microsoft Office Outlook 2013: Part 1 Microsoft Office Outlook 2013: Part 1 Course Specifications Course Length: 1 day Overview: Email has become one of the most widely used methods of communication, whether for personal or business communications.

More information

Ahsay Online Backup Suite v5.0. Whitepaper Backup speed

Ahsay Online Backup Suite v5.0. Whitepaper Backup speed Ahsay Online Backup Suite v5.0 Version 5.0.1.0 Jan 2006 Table of Content 1 Introduction...3 2 Testing Configuration and Setup...4 2.1 Hardware and Software Setup...4 2.2 Test Scenarios...4 3 Results...5

More information

Symantec Backup Exec.cloud

Symantec Backup Exec.cloud Automatic, continuous, and secure protection that backs up data to the cloud, or via a hybrid approach combining on-premise and cloud-based backup. Data Sheet: Symantec.cloud Only 21 percent of SMBs are

More information

INSTALLING MICROSOFT SQL SERVER AND CONFIGURING REPORTING SERVICES

INSTALLING MICROSOFT SQL SERVER AND CONFIGURING REPORTING SERVICES INSTALLING MICROSOFT SQL SERVER AND CONFIGURING REPORTING SERVICES TECHNICAL ARTICLE November 2012. Legal Notice The information in this publication is furnished for information use only, and does not

More information

Océ Direct Print Pro Installation Guide

Océ Direct Print Pro Installation Guide Océ Direct Print Pro Installation Guide Table of Contents INSTALLATION GUIDE FOR OCÉ DIRECT PRINT PRO... 3 Prerequisites... 4 SECTION 1: SERVER INSTALLATION... 5 Océ Direct Print Pro Installation... 5

More information

CribMaster Database and Client Requirements

CribMaster Database and Client Requirements FREQUENTLY ASKED QUESTIONS CribMaster Database and Client Requirements GENERAL 1. WHAT TYPE OF APPLICATION IS CRIBMASTER? ARE THERE ANY SPECIAL APPLICATION SERVER OR USER INTERFACE REQUIREMENTS? CribMaster

More information

Minimum Requirements for Cencon 4 with Microsoft R SQL 2008 R2 Express

Minimum Requirements for Cencon 4 with Microsoft R SQL 2008 R2 Express Minimum Requirements for Cencon 4 with Microsoft R SQL 2008 R2 Express SQL 2008 R2 Express Restrictions 1 CPU 1 GB Ram Use Limit 10 GB Database Size High Availability Options None (No Database Mirroring,

More information

SAFETICA INSIGHT INSTALLATION MANUAL

SAFETICA INSIGHT INSTALLATION MANUAL SAFETICA INSIGHT INSTALLATION MANUAL SAFETICA INSIGHT INSTALLATION MANUAL for Safetica Insight version 6.1.2 Author: Safetica Technologies s.r.o. Safetica Insight was developed by Safetica Technologies

More information

Step-by-Step Guide to Setup Instant Messaging (IM) Workspace Datasheet

Step-by-Step Guide to Setup Instant Messaging (IM) Workspace Datasheet Step-by-Step Guide to Setup Instant Messaging (IM) Workspace Datasheet CONTENTS Installation System requirements SQL Server setup Setting up user accounts Authentication mode Account options Import from

More information

Heroix Longitude Quick Start Guide V7.1

Heroix Longitude Quick Start Guide V7.1 Heroix Longitude Quick Start Guide V7.1 Copyright 2011 Heroix 165 Bay State Drive Braintree, MA 02184 Tel: 800-229-6500 / 781-848-1701 Fax: 781-843-3472 Email: support@heroix.com Notice Heroix provides

More information

Customer Interface Technology. ExpressShipper Installation Guide

Customer Interface Technology. ExpressShipper Installation Guide Customer Interface Technology ExpressShipper Installation Guide Revision History Date Version Description Author July 15, 2011 1.2 Final version FW External 1 Table of content 1. Introduction 3 1.1 Technical

More information

System Requirements for Microsoft Dynamics SL 2015

System Requirements for Microsoft Dynamics SL 2015 System for Microsoft Dynamics SL 2015 Overview This document contains the minimum client hardware requirements, server recommendations and Terminal Server minimum hardware requirements supported by the

More information

Version: 0.4 Issue date: March 2010. Sage 200 v2010 System Requirements

Version: 0.4 Issue date: March 2010. Sage 200 v2010 System Requirements Version: 0.4 Issue date: March 2010 Sage 200 v2010 System Requirements Sage 200 Suite v2010 System Requirements The Sage 200 Suite is a modular system made up of the Sage 200 core components and optional

More information

Service Desk Intelligence 4.5.7 System Requirements

Service Desk Intelligence 4.5.7 System Requirements Service Desk Intelligence 4.5.7 System Requirements with Business Objects 6.5 Westbury 2007 The information in this document is subject to change without notice. No part of this document may be photocopied,

More information

System Requirements for Microsoft Dynamics SL 2015

System Requirements for Microsoft Dynamics SL 2015 System for Microsoft Dynamics SL 2015 Overview This document contains the minimum client hardware requirements, server recommendations and Terminal Server minimum hardware requirements supported by the

More information

Softline VIP Payroll System Requirements v2.9a January 2010

Softline VIP Payroll System Requirements v2.9a January 2010 i Softline VIP Payroll System Requirements v2.9a January 2010 Table of Contents Introduction... 1 Assumptions... 1 Standalone Requirements... 2 Note:Peer-to-peer Network Installations... 2 Peer-to-peer

More information

IncidentMonitor Server Specification Datasheet

IncidentMonitor Server Specification Datasheet IncidentMonitor Server Specification Datasheet Prepared by Monitor 24-7 Inc October 1, 2015 Contact details: sales@monitor24-7.com North America: +1 416 410.2716 / +1 866 364.2757 Europe: +31 088 008.4600

More information

How to Install MS SQL Server Express

How to Install MS SQL Server Express How to Install MS SQL Server Express EventTracker v8.x Publication Date: Jun 8, 2016 EventTracker 8815 Centre Park Drive Columbia MD 21045 www.eventtracker.com Abstract This guide helps users to install

More information

STI Hardware Specifications for PCs

STI Hardware Specifications for PCs Local School Fileserver with STIOffice & STIClassroom WIN 1GHz or Higher 512MB 1GB Free Space Windows 2000/2003 Server, Novell Netware v4.11 or greater. Local School Fileserver with STIOffice, STIClassroom

More information

Report on virtualisation technology as used at the EPO for Online Filing software testing

Report on virtualisation technology as used at the EPO for Online Filing software testing Report on virtualisation technology as used at the EPO for Online Filing software testing Virtualisation technology lets one computer do the job of multiple computers, all sharing the resources - including

More information

Gladstone Health & Leisure Technical Services

Gladstone Health & Leisure Technical Services Gladstone Health & Leisure Technical Services Plus2 Environment Server Recommendations Commercial in Confidence Database Server Specifications Database server specifications are based on sizes in use on

More information

CONFIGURING MICROSOFT SQL SERVER REPORTING SERVICES

CONFIGURING MICROSOFT SQL SERVER REPORTING SERVICES CONFIGURING MICROSOFT SQL SERVER REPORTING SERVICES TECHNICAL ARTICLE November/2011. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment

More information

Trend Micro Control Manager 6.0 Service Pack 2 System Requirements

Trend Micro Control Manager 6.0 Service Pack 2 System Requirements Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files,

More information

Kaseya IT Automation Framework

Kaseya IT Automation Framework Kaseya Kaseya IT Automation Framework An Integrated solution designed for reducing complexity while increasing productivity for IT Professionals and Managed Service Providers. The powerful, web-based automation

More information

A+ Guide to Managing and Maintaining Your PC, 7e. Chapter 12 7 th Edition Installing Windows (02/06/2014)

A+ Guide to Managing and Maintaining Your PC, 7e. Chapter 12 7 th Edition Installing Windows (02/06/2014) A+ Guide to Managing and Maintaining Your PC, 7e Chapter 12 7 th Edition Installing Windows (02/06/2014) Objectives How to plan a Windows installation How to install Windows Vista/7 Enterprise deployment

More information

Sage ERP Accpac. Compatibility Guide Version 6.0. Revised: November 18, 2010. Version 6.0 Compatibility Guide

Sage ERP Accpac. Compatibility Guide Version 6.0. Revised: November 18, 2010. Version 6.0 Compatibility Guide Sage ERP Accpac Compatibility Guide Version 6.0 Revised: November 18, 2010 Version 6.0 Compatibility Guide i Contents Overview... 1 Version 6.0 Compatibility... 2 All Environments... 2 Virtual Environments...

More information

Hardware/Software Requirements For Self-Hosting Multi Server

Hardware/Software Requirements For Self-Hosting Multi Server Hardware/Software Requirements For Self-Hosting Multi Server Ebix recommends two or more servers for sites with more than 20 active users. The first step is deciding which type of configuration would best

More information

Chapter 12 - Installing Windows Objectives How to plan a Windows installation How to install Windows Vista How to install Windows XP How to install

Chapter 12 - Installing Windows Objectives How to plan a Windows installation How to install Windows Vista How to install Windows XP How to install Chapter 12 - Installing Windows Objectives How to plan a Windows installation How to install Windows Vista How to install Windows XP How to install Windows 2000 How to Plan a Windows Installation Situations

More information

Xpresstransfer Online Backup Suite v5.0 Whitepaper Backup speed analysis

Xpresstransfer Online Backup Suite v5.0 Whitepaper Backup speed analysis Xpresstransfer Online Backup Suite v5.0 Whitepaper Backup speed analysis Version 5.0 Table of Content 1 Introduction...... 3 2 Testing Configuration and Setup 3 2.1 Hardware and Software Setup... 3 2.2

More information

Getting Started with HC Exchange Module

Getting Started with HC Exchange Module Getting Started with HC Exchange Module HOSTING CONTROLLER WWW.HOSTINGCONROLLER.COM HOSTING CONTROLLER Contents Introduction...1 Minimum System Requirements for Exchange 2013...1 Hardware Requirements...1

More information

Recording Server Monitoring Tool

Recording Server Monitoring Tool Recording Server Monitoring Tool Release Note Software Version 1.1.1 Revision 2 (Last Modified: October 10, 2013) 2013 Sony Corporation Copyright Notice This document may not be reproduced, translated

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

Recommended Pentium III 1.0 GHz processor (or faster) with 2 GB RAM (or higher)

Recommended Pentium III 1.0 GHz processor (or faster) with 2 GB RAM (or higher) ClickOnce is a Microsoft deployment technology that installs the application with minimal user interaction. ClickOnce brings the ease of deployment of Web applications to the Windows user. In addition,

More information

TheraDoc v4.6.1 Hardware and Software Requirements

TheraDoc v4.6.1 Hardware and Software Requirements TheraDoc v4.6.1 Hardware and Software Requirements In preparation for the release of TheraDoc v4.6.1, we have the following important information to communicate. Client Workstation Browser Requirements

More information

AdminToys Suite. Installation & Setup Guide

AdminToys Suite. Installation & Setup Guide AdminToys Suite Installation & Setup Guide Copyright 2008-2009 Lovelysoft. All Rights Reserved. Information in this document is subject to change without prior notice. Certain names of program products

More information

Adept 2014 System Requirements

Adept 2014 System Requirements Synergis Software 200 Kelly Road, Quakertown, PA 18951 +1 215.302.3000, 800.836.5440 www.synergissoftware.com version 080613 This document provides an overview of the Adept 2014 System requirements to

More information

SNOW LICENSE MANAGER (7.X)... 3

SNOW LICENSE MANAGER (7.X)... 3 SYSTEM REQUIREMENTS Products Snow License Manager Software Store Option Snow Inventory Server, IDR, IDP Client for Windows Client for Linux Client for Unix Client for OS X Oracle Scanner Snow Integration

More information

CA ARCserve Backup r15

CA ARCserve Backup r15 CA ARCserve Backup r15 Site Requirements None Hardware The minimum system requirements for CA ARCserve Backup are: CPU: 600 MHz Pentium III-compatible or faster processor; 1 gigahertz (GHz) or faster processor

More information

GIFTS 6.7. Configuration Options. Configuration Requirements

GIFTS 6.7. Configuration Options. Configuration Requirements GIFTS and Essential GIFTS support key industry standards and are compatible with most top rated software programs. Prior to receiving and installing GIFTS Version 6.7, please review the following summary

More information

Desktop Suite. Pre-Sales Support SL1000 Release x. Doc. Version 1.00

Desktop Suite. Pre-Sales Support SL1000 Release x. Doc. Version 1.00 Desktop Suite Pre-Sales Support SL1000 Release x Doc. Version 1.00 Agenda Overview Modules\Modes Deskset Call Control mode Softphone mode Easy Easy to Install Easy to use Easy to Install and Maintain Demonstration\Trial

More information

NetCrunch 6. AdRem. Network Monitoring Server. Document. Monitor. Manage

NetCrunch 6. AdRem. Network Monitoring Server. Document. Monitor. Manage AdRem NetCrunch 6 Network Monitoring Server With NetCrunch, you always know exactly what is happening with your critical applications, servers, and devices. Document Explore physical and logical network

More information

System Requirements for Microsoft Dynamics GP 2013

System Requirements for Microsoft Dynamics GP 2013 Page 1 of 10 System for Microsoft Dynamics GP 2013 Last Modified 12/27/2012 Posted 4/2/2012 This page lists the system requirements for Microsoft Dynamics GP 2013. On this page: Overview Client Server

More information

System Requirements for Microsoft Dynamics GP 9.0

System Requirements for Microsoft Dynamics GP 9.0 Requirements for Microsoft Dynamics GP 9.0 Last Modified 7/5/2007 Posted 4/7/2007 This document describes client system requirements, server recommendations and Terminal Server system requirements for

More information

HA Linux Cloud Server

HA Linux Cloud Server HA Linux Cloud Server October 100% Uptime Features Quicklist Easy setup: Sign up online CPU: Intel Xeon 2.27GHz - Upgrades to up to 8 Cores available Dedicated Memory: 1GB to 16GB SAN Storage: 50GB to

More information