Avionics Services Worldwide. Thales solutions delivering value-added services

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1 w w w. t h a l e s g r o u p. c o m Avionics Services Worldwide Thales solutions delivering value-added services

2 A wide range of customer suppor Thales provides an innovative and global range of support and services for avionics in the civil aerospace market. As an Original Equipment Manufacturer, Thales has extensive and recognized expertise for providing avionics services on every type of aircraft - from large airliners to business jets and helicopters. Thales offers flexible services tailored to thousands of customers. Equipment selection New aircraft configuration, Selectable & optional equipment, Retrofit and Supplemental Type Certificate (STC) services. Pre-owned serviceable parts Direct access to thousands of Thales and OEM partner certified pre-owned spares. Spares distribution New Line Replaceable Units (LRU), Shop Replaceable Units (SRU) and Piece Parts distribution. Key Figures 53,000 items OF EqUiPMENT delivered annually 44,000 ANNUAL REPAiRS 2,000 AiRCRAFT under Power By the Hour agreement 1,100 PROFESSiONALS

3 t and services for civil avionics Partnering with other OEMs to offer one-stop shopping OEMServices is a joint venture created by four major OEMs (Thales, Diehl Aerospace, Liebherr and Zodiac Aerospace) to extend logistics and inventory management competencies as a true services integrator. The JV provides the airlines with a single point-of-contact for component availability services, component support and logistics services. OEMServices has developed an extended partnership platform, incorporating more than 15 OEM Partners and Shareholders, making OEMServices a major player in Airline services. Maintenance services Test, repair and overhaul, Flat rate or Repair-By- The-Hour (RBTH) program with guaranteed Shop Processing Time (SPT), Extended warranty. Asset management services Component availability services: LRU leasing and standard exchanges, access to spares pool, component management service, with Avionics-By-The- Hour packages, which can be extended to non-thales parts. TopWings : a global Electronic Flight Bag solution A one-stop shopping solution designed for all your fleet based on EFB hardware, with customized applications, synchronized with your IT system. e-services Comprehensive portfolio of online services to support your day-to-day business. Training services Avionics systems and equipment training courses dedicated to aircraft and helicopter operators. 800 CUSTOMER REFERENCES Worldwide PRESENCE Single points OF CONTACT AVAiLABLE 24/7

4 State-of-the-art capabilities Customer satisfaction focused One of Thales s key objectives is to guar antee customer satisfaction by delivering dedicated, compe titive and flexible services to support your day-to-day operations. in addition, Thales s continuous improvement program is driving progress across the organization through enhanced quality, improved delivery lead-times and increased operational efficiency. Streamlined logistical processes SCOPE (Support to Customers with Optimized Performances and Efficiency) is an example of Thales s lean approach by grouping together and harmonizing all logistics and administrative repair and shipping processes with the objective to optimize performance and efficiency. Customer-centric organization with Maintenance Operations Centres (MOC) Thales MOCs are based on a collaborative work environment capable of rapidly addressing repair TAT, spares distribution, logistics and customer satisfaction issues. Thales MOCs are deployed in France, USA and Singapore Customer Support Centres. Civil Aviation Agreements: Part 145: EASA FAA TCCA CAAC FAP-145 Part 21: EASA To stay connected The Customer OnLine web portal offers 24/7 direct access to Thales. it provides upto-date information and useful customized e-services (Technical Publications, Repair Order Status, Purchase Order, ) to facilitate your day-to-day activity.

5 Our vision To be recognized by our customers as a preferred business partner through excellence in products, customer support and innovative services. SERVING ALL CIVIL MARKET SEGMENTS Thales advantages A worldwide network with local support and service capabilities Center of excellence for Thales avionics component repairs OEM parts only In-depth investigation capabilities and engineering expertise delivering maximum product reliability Continuous product reliability improvements and chronic unit program management Worldwide optimized supply chain Direct access to Thales Field Service teams Large inventory of parts Our strengths Expertise Common technologies Excellence Shared values

6 Around the world and through a well-established network of Service Centres, Thales provides you with local points of contact available 24/7 Thales Avionics Inc. 140 Centennial Ave PISCATAWAY, NJ USA Phone : (+1 732) Fax : (+1 732) Thales Avionics 105, avenue du Général Eisenhower BP Toulouse Cedex 1 FRANCE Tel: +33 (0) France Customer Support Center Rue Marcel Dassault BP Chatellerault Cedex FRANCE Tel: +33 (0) Fax: +33 (0) Thales Aerospace Asia Pte Ltd. 21 Changi North Rise SINGAPORE Tel: Fax: Thales Aerospace Beijing Co Ltd. The 3rd Floor, No. 1 Building, No. 20, Tianzhu Road, Area A, Beijing Tianzhu Airport Economic Development Zone, Shunyi District, Beijing, People's Republic of China Tel: (86) Fax: (86) AOG AMERICAS OEMServices c/o Thales 140 Centennial Ave Piscataway, NJ 08854, USA Phone: (+1 732) Fax: (+1 732) [email protected] AOG EUROPE, MIDDLE EAST & AFRICA OEMServices c/o Thales 17, rue des Guyards Bat zone des Guyards Athis-Mons, FRANCE Phone: (+33 1) Fax: (+33 1) [email protected] AOG ASIA-PACIFIC OEMServices c/o Thales Aerospace Pte Ltd 21 Changi North Rise Singapore Phone: (+65) Fax: (+65) [email protected] COMMERCIAL AND TECHNICAL HOTLINE : TEL: +(33) [email protected] Thales This document and any data included are the property of Thales. They cannot be reproduced, disclosed or used without the company's prior written approval Ref.: Avionics Services Worldwide 09/2014 Photos: THALES - Photopointcom - A. Fargnier - A. Frespuech - M. Guerra - P. Loubet - IStockPhoto. Thales also thanks the employees who took part in the photo features. Thales has decided to print on eco-friendly papers its fibers come from forests that are managed sustainably from an environmental, social and economic point of view. Design and production: O Communication.