Qualification Statement of Purpose. IQ IAM Level 3 Diploma in Business Administration (QCF) 601/3682/0

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1 Qualification Statement of Purpose IQ IAM Level 3 Diploma in Business Administration (QCF) 601/3682/0 Type of qualification Credit 58 Guided Learning Hours What does this qualification cover? QCF (Qualifications and Credit Framework) The IQ IAM Level 3 Diploma in Business Administration (QCF) is the combined component of the Advanced Apprenticeship in Business Administration. In the mandatory units, learners will cover the essentials of communication and information in business, administration and managing personal and professional development. There are a range of optional units allowing learners scope to choose those areas most relevant to them, including but not limited to: information systems, business performance, administering parking and traffic challenges, representations and civil parking appeals, negotiation, presentations, office facilities, administrative support in schools, legal case files, business data, bespoke business documents, recruitment, meetings, preparing text from notes using touch typing, events, employee rights and responsibilities, buddying colleagues, storing information, administering finance, preparing text from recorded audio instruction and shorthand, human resource records, resolving administrative problems, preparing specifications for contracts, supporting environmental sustainability, software, customer service, social media, projects, marketing, innovation, business travel and accommodation, team performance, business continuity plans and processes, procurements, budgets, quality audits, equality, diversity and inclusion in the workplace, implementing change, networking, managing business risk, operational plans and the principles of leadership and management. The majority of the units are competence-based but there are also knowledge-based units. Objectives of the qualification include: preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding, meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace. Main purpose: Confirming occupational competence Structure To achieve this qualification, learners must complete a minimum of 58 credits: 27 credits from the Mandatory Group and a minimum of 13 credits from Optional Group A. A maximum of 10 credits can come from Optional Group B and a maximum of 8 credits from Optional Group C. Unit Level Credit Mandatory Group Principles of business 3 10 Principles of business communication and information 3 4

2 Communicate in a business environment 3 4 Principles of administration 3 6 Manage personal and professional development 3 3 Optional Group A Contribute to the development and implementation of an information system Contribute to the improvement of business performance Administer parking and traffic challenges, representations and civil parking appeals Negotiate in a business environment 3 4 Develop a presentation 3 3 Manage an office facility 3 4 Provide administrative support in schools 3 5 Build legal case files 3 5 Deliver a presentation 3 3 Analyse and present business data 3 6 Administer statutory parking and traffic appeals 3 6 Create bespoke business documents 3 4 Administer parking and traffic debt recovery 3 5 Manage legal case files 3 5 Administer the recruitment and selection process 2 3 Handle mail 2 3 Provide administrative support for meetings 2 4 Prepare text from notes using touch typing 2 4 Contribute to the organisation of an event 2 3 Employee rights and responsibilities 2 2 Prepare text from shorthand 2 6 Buddy a colleague to develop their skills 2 3 Store and retrieve information 2 4 Administer parking dispensations 2 3 Administer finance 2 4 Prepare text from recorded audio instruction 2 4 Administer human resource records 2 3 Produce business documents 2 3 Produce minutes of meetings 2 3 Resolve administrative problems 4 6 Prepare specifications for contracts 4 4 Support environmental sustainability in a business environment 4 4 Administer legal files 3 5

3 Monitor information systems 3 8 Maintain and issue stationery and supplies 2 3 Evaluate the provision of business travel or accommodation 3 5 Organise business travel or accommodation 2 4 Optional Group B Manage team performance 3 4 Manage individuals performance 3 4 Implement and maintain business continuity plans and processes 3 4 Manage individuals' development in the workplace 3 3 Procure products and/or services 3 5 Promote equality, diversity and inclusion in the workplace 3 3 Implement change 3 5 Chair and lead meetings 3 3 Bespoke Software 3 4 Spreadsheet Software 3 6 Website Software 3 5 Presentation software 3 6 Database Software 3 6 Word Processing Software 3 6 Using 3 3 Organise and deliver customer service 3 5 Resolve customers complaints 3 4 Manage a budget 4 4 Recruitment, selection and induction practice 4 6 Develop and maintain professional networks 4 3 Manage physical resources 4 4 Prepare for and support quality audits 4 3 Manage business risk 4 6 Develop and implement an operational plan 4 5 Encourage innovation 3 4 Participate in a project 3 3 Manage a project 4 7 Optional Group C Principles of leadership and management 3 8 Principles of digital marketing and research 3 7 Principles of marketing stakeholder relationships 3 3 Principles of market research 3 5

4 Principles of marketing and evaluation 3 7 Understand the customer service environment 3 5 Understand the legal context of business 3 6 Principles of Social Media within a Business 3 6 Who is this qualification for? Age range and countries What are the entry requirements? What is the typical learner profile? The qualification is generic, so it is suitable for individuals working or with access to work in a variety of business administrative roles. It is aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working in the business administration environment. Job roles could include administration officers/ executives, administration team leaders/ office supervisors, personal assistants and secretaries or other roles in which dealing with correspondence, organising meetings, managing resources, office equipment, information systems and office facilities are important elements. The qualification is approved for learners 16 plus in England, Wales and Northern Ireland. There are no formal entry requirements. However, learners should be able to work at level 2 or above or have equivalent work experience in the business administration area. Learners should be proficient in the use of English Language. This qualification is the combined component of the Advanced Apprenticeship in Business Administration. It is therefore suitable for learners who are employed as apprentices on this framework. Apprentices may be from a wide number of routes, with varying backgrounds, personal achievements, prior qualifications, past academic experience or workrelated experience. Although there are no requirements for prior qualifications, as a guide, applicants may enter via a range of routes including from: Undertaking learning in the Foundation Learning Curriculum Achieving QCF Awards, Certificates or Diplomas Achieving GCSEs or A Levels Achieving a (14-19) Foundation or Higher Diploma Holding a position of responsibility at school or college Undertaking work experience or a work experience placement Completing the Duke of Edinburgh Award or similar award Completing the Level 2 Intermediate Apprenticeship in Business Administration Completing other intermediate apprenticeship from a wide range of sectors What can this qualification lead to? Can it lead to employment, and if so, in which job role at which level? Can it lead to other qualifications or further learning? Which subjects/particular qualifications/apprenticeships does this lead to? The qualification would support learners to progress into employment as administration officers/ executives, administration team leaders/ office supervisors, personal assistants and secretaries or other roles in which dealing with correspondence, organising meetings, managing resources, office equipment, information systems and office facilities are important elements. Learners may progress to complete the Advanced Apprenticeship in Business Administration as this is the combined component. They can progress to the technical certificate and competence components of the Higher Apprenticeship in Business and Professional Administration: Level 4 Diploma in Business and Administration (QCF) Level 4 Diploma in Business and Administrative Management (QCF) Level 4 NVQ Diploma in Business Administration (QCF)

5 Learners can also progress to a range of other apprenticeship qualifications using credits already achieved, as there is an overlap of units: Level 3 Diploma in Management (QCF) Level 3 Diploma in Customer Service (QCF) Who supports this qualification? This qualification is supported by Skills CFA (the sector skills council for business skills) and by employers. IQ website Telephone For further information contact info@industryqualifications.org.uk