ITEC Level 2 Diploma in Business Administration Rationale

Transcription

1 2 Diploma in Business Administration Rationale Aims and Objectives The 2 Diploma in Business Administration is a vocational qualification regulated by Ofqual within the Qualifications and Framework. It focuses on a range of practical skills and underpinning knowledge required in the delivery of Business Administration across a range of vocational areas. The qualification is designed to provide a sound platform onto further learning or training To achieve a 2 Diploma in Business Administration, Learners must complete a minimum of 45 credits - 21 credits from Mandatory Group A, a minimum of 14 credits from Optional Group B, a maximum of 10 credits from Optional Group C and a maximum of 6 credits from Optional Group D. A minimum of 36 credits must be achieved through the completion of units at 2 or above. It is mandatory for Learners undertaking an Apprenticeship to complete 2168 Employee Rights and Responsibilities QCF 2 Diploma in Business Administration (QAN 601/4356/3) H/506/ J/506/ T/506/ Mandatory Group A Mandatory s Communication in a Business Environment Principles of Providing Administrative Services Principles of Business Document Production and Information Management A/506/ Understand Employer Organisations L/506/ R/506/ Manage Personal Performance and Development Develop Working Relationships with Colleagues Optional Group B QCF Optional s L/506/ Manage Diary Systems Y/ Produce Business Documents L/506/ Collate and Report Data

2 R/506/ Store and Retrieve Information Y/506/ Produce Minutes of Meetings D/506/ Handle Mail H/506/ Provide Reception Services T/506/ Archive Information Y/506/ Maintain and Issue Stationery and Supplies J/506/ Use and Maintain Office Equipment L/506/ D/506/ H/506/ Contribute to the Organisation of an Event Organise Business Travel or Accommodation Provide Administrative Support for Meetings R/506/ Administer Finance M/506/ Buddy a Colleague to Develop their Skills L/506/ Employee Rights and Responsibilities D/506/ K/506/ A/506/ Health and Safety in a Business Environment Use a Telephone and Voice Mail System Meet and Welcome Visitors in a Business Environment K/506/ Develop a Presentation M/506/ Deliver a Presentation A/506/ Contribute to the Development and Implementation of an Information System F/506/ Monitor Information Systems M/506/ Analyse and Present Business Data Optional Group C QCF Optional s M/502/ Using F/502/ Bespoke Software A/506/ Deliver Customer Service

3 R/506/ Process Information About Customers Y/506/ Develop Customer Relationships F/506/ Participate in a Project F/601/ Processing Customers Financial Transactions T/505/ Payroll Processing Optional Group D QCF A/506/ D/506/ Optional s Understand the use of Research in Business Understand the Legal Context of Business K/503/ Principles of Customer Relationships R/506/ Principles of Team Leading J/506/ Principles of Equality and Diversity in the Workplace D/502/ Principles of Marketing Theory L/506/ R/505/ Understand Working in a Customer Service Environment Know how to Publish, Integrate and Share using Social Media F/505/ Exploring Social Media L/505/ Understand the Safe use of Online and Social Media Platforms Minimum guided learning hours 229 Maximum guided learning hours It also aims: to provide skills at 2 in the Qualifications and Framework for those interested in the delivery of Business Administration to provide opportunities for staff delivering Business Administration in any industry to gain a 2 qualification to qualify Learners as a Business Administration deliverer at 2 to sustain the interest of Learners wanting to work in the delivery of Business Administration to encourage knowledge and understanding of the delivery of Business Administration at 2

4 to provide opportunities for Learners to focus on the development of the major Key Skills and the wider Key Skills in a Business Administration context, such as communicating with clients, working with others and problem solving to provide opportunities for Learners to develop a range of skills, techniques, personal qualities and attitudes essential for successful performance in employment as a deliverer of Business Administration Assessment This qualification will be assessed using a variety of assessment methods as set out below. All internal assessments will be undertaken by the Centre Appointed Assessors and Internal Verifiers. Multiple-choice assessments (MCQ) will be set and marked by. The External Verifier will visit a minimum of twice a year and will review a sample of portfolio evidence as well as observing general overall standards of the centre Mandatory Group A QCF H/506/ J/506/ T/506/ A/506/ L/506/ R/506/ Mandatory s Communication in a Business Environment Principles of Providing Administrative Services Principles of Business Document Production and Information Management Understand Employer Organisations Manage Personal Performance and Development Develop Working Relationships with Colleagues MCQ MCQ MCQ Optional Group B QCF Optional s L/506/ Manage Diary Systems Y/ Produce Business Documents L/506/ Collate and Report Data R/506/ Store and Retrieve Information Y/506/ Produce Minutes of Meetings D/506/ Handle Mail H/506/ Provide Reception Services T/506/ Archive Information

5 Y/506/ J/506/ L/506/ D/506/ H/506/ Maintain and Issue Stationery and Supplies Use and Maintain Office Equipment Contribute to the Organisation of an Event Organise Business Travel or Accommodation Provide Administrative Support for Meetings R/506/ Administer Finance M/506/ L/506/ D/506/ K/506/ A/506/ Buddy a Colleague to Develop their Skills Employee Rights and Responsibilities Health and Safety in a Business Environment Use a Telephone and Voice Mail System Meet and Welcome Visitors in a Business Environment K/506/ Develop a Presentation M/506/ Deliver a Presentation A/506/ Contribute to the Development and Implementation of an Information System F/506/ Monitor Information Systems M/506/ QCF M/502/ Using Analyse and Present Business Data Optional Group C Mandatory s F/502/ Bespoke Software A/506/ Deliver Customer Service R/506/ Y/506/ Process Information About Customers Develop Customer Relationships F/506/ Participate in a Project F/601/ Processing Customers Financial Transactions T/505/ Payroll Processing

6 QCF A/506/ D/506/ K/503/ Optional Group D Mandatory s Understand the use of Research in Business Understand the Legal Context of Business Principles of Customer Relationships R/506/ Principles of Team Leading J/506/ Principles of Equality and Diversity in the Workplace D/502/ Principles of Marketing Theory L/506/ R/505/ Understand Working in a Customer Service Environment Know how to Publish, Integrate and Share using Social Media F/505/ Exploring Social Media L/505/ Understand the Safe use of Online and Social Media Platforms * The following are examples of evidence that a portfolio may include: Performance evidence Oral questions Written questions Assignments Written reports Verbal presentations supported by witness testimony Workbooks or logbooks completed during visits or in the workplace of the Qualification a. All units are graded b. If a Learner is unsuccessful in any area, they will be re-assessed only in the unit where they have not achieved a pass grade c. The remainder of the results will stay in the system until all units have been achieved d. Learners must achieve a pass grade in all assessments to achieve the 2 Diploma in Business Administration (see assessment table above) Recommended Prior It is recommended that prior to commencing the 2 Diploma in Business Administration, Learners will have reached a standard where they have a sufficient level of literacy and numeracy to benefit from and succeed in this qualification

7 Opportunities for Progression Once Learners have achieved the 2 Diploma in Business Administration they may progress on to other or equivalent qualifications at 2 or above, for example: 3 Certificate in Business Administration 3 Diploma in Business Administration 2 Certificate in Customer Service 2 Diploma in Customer Service 3 Certificate in Customer Service 3 Diploma in Customer Service 2 Certificate in Management and Leadership 2 Diploma in Management and Leadership 3 Certificate in Management and Leadership 3 Diploma in Management and Leadership This qualification enables Graduates to progress to further training and development and also to gain employment in Business Administration Relationship to National Occupational Standards (NOS) has mapped to National Occupational Standards where they exist has ensured that best practice in the workplace has been reflected in the qualification. has linked the qualification to the relative job roles as well as ensuring that it reflects the required level of knowledge and ability for Business Administration deliverers at 2