Ask Every Patient: REAL Essential Hospitals Engagement Network January 15, 2015
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1 Ask Every Patient: REAL Essential Hospitals Engagement Network January 15, 2015
2 CHAT FEATURE The chat tool is available to ask questions or comments at anytime during this event. 2
3 RAISE YOUR HAND If you wish to speak telephonically, please raise your hand. We will call your name, when your phone line is unmuted 3
4 SPEAKER INFORMATION Bruce Siegel, MD, MPH President & CEO America s Essential Hospitals Lisa Sloane, MHA Founder Multimedia in Healthcare Mini Swift, MD, MPH Assistant Chief Medical Officer Highland Hospital 4
5 AGENDA Overview» Bruce Siegel, MD America s Essential Hospitals Building the Right Tools» Lisa Sloane, MHA - Multimedia in Healthcare A Journey to Equity» Mini Swift, MD Alameda Health System Accessing Ask Every Patient: REAL Q & A Wrap-up 5
6 THE ISSUE National health quality data tell us that many racial and ethnic minorities continue to receive lower-quality care than Whites 40% Blacks received worse care than Whites, and Hispanics received worse care than non-hispanic Whites, for about 40 percent of quality measures. 33% American Indians and Alaska Natives received worse care than Whites for one-third of quality measures. 25% Asians received worse care than Whites for about one quarter of quality measures, but better care than Whites for a similar proportion of quality measures National Healthcare Disparities Report, Washington: Agency for Healthcare Research and Quality, May
7 OUR DRIVE TOWARDS EQUITY Published Assuring Healthcare Equity: A Healthcare Equity Blueprint Equity of Care National Call to Action 2004 Through The Past Decade Assessment of equity practices among the Essential Hospitals Engagement Network (EHEN) Disparities Webinar Series EHEN Equity Action Team Ask Every Patient: REAL elearning module 7
8 THE CHALLENGE The EHEN Equity Action team was challenged to improve our members ability to accurately collect self-reported patient race, ethnicity and language. Source: America s Essential Hospitals. Annual Hospital Characteristics Survey
9 OUR SOLUTION An interactive elearning module to train hospital registration staff on accurate collection of patient REAL information 9
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17 EQUITY IS POSSIBLE Once a hospital has accurate REAL data, it can take meaningful and effective action to reduce disparities.» Cincinnati experience» Alameda story 17
18 Ask Every Patient: REAL Building the right tools Lisa Sloane, MHA Founder Multimedia in Healthcare
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22 Alameda s Story Mini Swift, MD, MPH Assistant Chief Medical Officer Highland Hospital Alameda Health System
23 A Journey to Equity U. Mini B. Swift, MD, MPH, FACP Alameda Health System To measure is to know If you cannot measure it, you cannot improve it - Lord Kelvin, William Thompson,
24 AHS WAY: PROMOTING EQUITY Adoption of unified statement Formed Equity Council Completed an Equity Readiness Assessment Outcomes are stratified by REAL Collaboration with change agents Disparities Solution Center at Massachusetts General Hospital America s Essential Hospitals 24
25 HEALTH EQUITY READINESS SUMMARY 25
26 AHS EQUITY COUNCIL Co-chaired by CEO and Chairman of the Board of Trustees Quarterly meetings Membership: Executive/Director level leadership from across organization Improvement Strategy: Equity in Operations 26
27 AHS EQUITY COUNCIL: STRATEGIC GOALS 27
28 MEASURING EQUITY 28
29 MEASURING EQUITY 29
30 CORE MEASURES RESULTS 30
31 PATIENT EXPERIENCE RESULTS 31
32 EQUITY REPORT: READMISSIONS BY RACE, ETHNICITY & LANGUAGE - HIGHLAND FY 13 FY 14 32
33 QUALIFIED BILINGUAL STAFF PROGRAM 33
34 NEXT STEPS 34
35 LESSONS LEARNED 35
36 Accessing the Module
37 1. Go to: 2. Click the Education tab
38 3. Click on REAL Training
39 4. If you aren t already logged in, sign in on the right. If you do not have an account, click Sign Up and create one using your hospital address
40 5. To access the module online, click Go To REAL Learning Module
41 TO DOWNLOAD TO YOUR LEARNING MANAGEMENT SYSTEM Download licensing agreement Return by to Download and Usage Guide available Multimedia in Healthcare will provide technical support 41
42 MORE RESOURCES Help Sheets» Overview of the Ask Every Patient REAL module» Health Information Technology Best Practices for Collecting REAL Data Video» ch?v=xcyos_dhnh4#t=39 42
43 QUESTIONS Bruce Siegel, MD, MPH President & CEO America s Essential Hospitals Lisa Sloane, MHA Founder Multimedia in Healthcare Mini Swift, MD, MPH Assistant Chief Medical Officer Highland Hospital 43
44 THANK YOU FOR ATTENDING Upcoming Webinars and Events: Webinar: Using UHC Data to Examine Essential Hospitals Performance January 21 2pm EST EHEN Steering Council Call January 29 1pm EST Webinar: Key Perspectives on the Future of Population Health February 12 2pm EST Policy Assembly March Washington, DC Register today at PolicyAssembly.essentialhospitals.org Evaluation: When you close out of WebEx following the webinar, an evaluation will open in your browser. Please take a moment to complete. We greatly appreciate your feedback! 44
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