Patient Education Connecting patients to the latest multimedia resources. Marra Williams, CHES

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1 Patient Education Connecting patients to the latest multimedia resources Marra Williams, CHES

2 Thanks for staying with us. Buh-bye! When your patient is discharged, you may be done taking care of them BUT they aren t done with healthcare or learning about their condition. YOU can help them get ready to learn more after they re released. 2

3 What can I say? I thought we were done because you re leaving. Giving you your discharge education isn t enough?!? No. There is more you can tell your patient to prepare them. Especially since they are still sick when they leave the hospital. Your patient NEEDS to know how to take care of himself so he doesn t readmit. Your patient WANTS to know how to take care of himself so he doesn t readmit. What do patients want? 3

4 Follow the Golden Rule Treat others the way you want to be treated. (or the way you want your family member / loved one treated.) We are strangers to our patients. They need to be assured that we are trustworthy. Helping people (your patient and/or their family and friends) learn about their health will show them that you care about them as individual people, not just as a patient a disease or a task. 4

5 Need to know Vs. Nice to know To discharge someone, they need to know how to take care of themselves to prevent readmission. To prevent readmission, they need to know how to take care of themselves: Medications dosing, schedule and purpose cleaning / hygiene what to clean, when and how illness / wound care what to do and whom to call when necessary follow-up appointments are they already made or do they need to make their own Then comes the nice to know information: Disease management strategies / techniques Preventing complications Video education and/or group health classes 5

6 Why is it nice to know? Because it s extra information that may benefit the patient and/or their family member but it s not critical information. Convenience is KEY. Adults learn what they want to learn, when they want to learn it. Adults won t learn anything they don t want to learn. That s one of the privileges of being an adult no one can tell you what to do. No one. Have a nice day! Don t tell me what to do! 6

7 Adult Learning Must be: Desired Relevant Relatable Meaningful Convenient Must not be abstract or it won t be retained. Is optional. (No one can tell you what to do.) *see bullet #1 If it s to be remembered, it must be memorable. 7

8 Video Education Learning isn t intrinsic simply by watching a video. Watching a video isn t dynamic enough for most people to learn. People should be well rested, invested and connected with information in order to learn it. Multimedia Resources aren t just videos. Not all videos are multimedia 8

9 Multimedia Resources Multimedia are videos that engage the viewer / learner use interactive techniques use multiple learning methods to engage different kinds of learners Seeing (visual) Hearing (audio) Touching (kinetic) Some learners have one preferred method Some learners use multiple methods to learn new information How many of you are taking notes? How many of you are watching? How many of you are listening? How many of you are doing more than one of these things to learn today??? 9

10 Multimedia Resources Multimedia resources Have words on the screen to emphasize certain topics Read the words on the screen out loud for the viewer Use animation and/or live action to demonstrate or show relevant information Require the viewer to interact with the presentation We have multimedia resources available to patients and their family (and anyone who s interested) on the internet 10

11 What resources do we have? Passcode: Passcode: Password: UCI-11 11

12 Emmi Videos will help our patients learn 12

13 A quick demonstration Thank YOU for your time and attention! What questions do you have? Marra Williams, CHES Health Education Specialist / p:

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