Financial Services Industry. Innovative IT strategies and solutions

Transcription

1 Innovative IT strategies and solutions

2 IT solutions to bank on A fundamental shift is taking place within the finance and banking industry. From banks to brokerages, financial organisations are seeking new ways to increase their market share in view of Asia s economic recovery. Central to this shift is the move to IT solutions that address critical customer concerns, such as risk and cost control. Today, the network is central to almost every facet of business performance. From security to sales processes, customer care to compliance, IT intersects daily operations at a dozen different touch points. For this reason, it is vital for your financial institution to be at the forefront of technology adoption. By further harnessing technology, your organisation can offer customers exciting new services, greater reassurance and a more rewarding customer experience. 01

3 Tried, tested and trusted Leading financial institutions in the region turn to Dimension Data to design and deploy effective IT solutions. So how has our experience and solutionsbased approach helped retail, wholesale, insurance and other financial institutions? Firstly, our solutions are created to actively support existing business initiatives and new applications. This calls for a detailed understanding of practical IT applications and specific industry issues, which requires combining our consulting skills and IT expertise. In addition, we offer services designed to reduce costs and improve operational efficiency. Our range of Professional and Managed Services do so by assessing, implementing, monitoring, maintaining and optimising different layers of the IT environment. Management concerns With different institutions (from investment houses to securities firms to retail banks) comprising the industry, every company has its own unique challenges. At the same time, there are recurring risks and pain points common to all. Our consultative approach allows us to understand the specific issues you need to address; while our extensive experience can help you deal with industry-wide concerns. Reduced costs If your company is looking for ways to radically revamp your cost structure and optimise resources, our cloud services initiative offers solutions that can significantly reduce CAPEX and OPEX across the whole spectrum of IT infrastructure, resulting in a more agile, efficient and productive organisation. Managing mergers and acquisitions As the financial market consolidates after the last financial crisis, integration and consolidation need to take place faster and more efficiently than ever. The ability of a bank to react swiftly with a well-constructed IT blueprint and sourcing model is vital to its survival. Which is why our Banking Virtualisation portfolio reduces cost, speeds up deployment whilst improving manageability and strengthening security. Security and regulatory compliance The financial services industry is one of the most tightly regulated sectors in terms of international and domestic regulatory compliance. Thanks to our Security Solution Group, Dimension Data has built up a deep understanding of the different compliance requirements for countries across Asia Pacific and is able to translate these into practical solutions to address your compliance needs. The customer experience Discerning customers looking for innovative and efficient ways to conduct their business with the bank can do so now. With Dimension Data s Converged Communications and Innovative Branch solutions, banks can readily extend media-rich, customer-friendly technology, enabling customers to transact anywhere, anytime. The result is a more satisfying and personalised customer experience one that helps to retain existing customers and attract new ones. Maximising employee productivity Intense competition means that the industry is constantly looking for new ways to increase employee productivity. Extending our Innovative Branch solutions across your whole enterprise helps you to achieve this by giving your employees easy access to voice, video and data messaging anytime, anywhere. Dimension Data s Compliance Solutions such as identity management, end-point encryption has enabled a Singapore local bank to secure customer information for their mobile bankers. 02

4 Dimension Data s Data Centre Virtualisation, which includes server virtualisation as well as storage and network consolidation, enabled a Taiwanese financial institution to simplify disaster recovery and realise significant cost savings. The deal from Dimension Data Understanding the specific challenges faced by clients in the finance and banking industry is the first step towards crafting IT solutions that are more integrated. Dimension Data s solutions are based on practical, customer-centric applications that have the potential to transform the business and internal processes of financial institutions. Cloud Services As companies turn to cloud services for non-core applications and infrastructure, they are realising higher cost savings, a better service level and faster timeto-market, amongst other advantages. Depending on your needs, we will craft the best possible solution, tapping into the advanced cloud services that let you use Platform, Infrastructure or Software as a Service. 03

5 Banking virtualisation Financial institutions have some of the most demanding IT requirements in terms of availability, disaster recovery, security and compliance. Virtualisation offers substantial benefits in terms of reduced costs and improved flexibility. Data centre consolidation and virtualisation Every banking transaction is now dependent on the availability and integrity of the data centre. By carefully planning and modelling migration needs, server virtualisation can cut costs and boost operational flexibility. Dimension Data has developed a comprehensive data centre virtualisation roadmap that accounts for future network switch fabric and storage infrastructure in large and complex banking environments. Our security and compliance experts assure that as part of a data centre consolidation, virtualised systems management and automation tools meet all requirements of the new environment to optimise the investment made and ultimately, reduce costs. Desktop virtualisation With our expertise in Microsoft, Citrix and VMware product sets, we are able to provide the lowest cost model by assessing current assets and licensing plus application needs. Security virtualisation Many organisations have seen a security sprawl evolve as they constantly keep up with the latest threats. This has resulted in a complex and expensive security infrastructure that is increasingly difficult to manage and assure. Security virtualisation offers the ability to consolidate and rationalise security platforms and management. Dimension Data successfully implemented a complete turnkey security solution for the State Bank of India, which has one of the largest branch networks in the world. 04

6 Banking compliance Complying with government and industry regulations is a major area of focus for financial services IT managers. Having to meet legal requirements, IT managers are bound by law to satisfactorily demonstrate that they store, back up, encrypt, secure and protect their data. The challenge is to ensure that both global and domestic banking regulations are met. Dimension Data has completed an extensive banking regulation research in order to identify the specific compliance requirements for each country across Asia Pacific. Using industry standards such as ISMS, COBIT and ISO, we provide a series of standard and customised consulting solutions to assist you through the maze of compliance requirements, which include: Policy gap analysis Pre-audit preparation PCI-DSS assessment Vulnerability assessments Penetration testing With over ten years experience combined with industry best practice and extensive security-certified consultants, Dimension Data can address your compliance requirements. 05

7 Innovative branch Our branch transformation solution offers multiple benefits to your bank as well as your customers. The use of more effective and informative branch tools enhances the overall customer experience and drives loyalty. The key benefits brought about by branch transformation are: Increased customer confidence Reduced customer churn Up-sell and cross-sell opportunities Reduced service costs Increased personnel productivity Improved market perception Dimension Data has developed three transformation solutions that are designed to create benefits for both the bank and its customers: Virtual advisor (Presence and collaboration Unified Communications) This allows a customer to walk into a branch and use a video booth to consult an advisor located in another branch, city or country. This instantaneous face-to-face communication with an advisor improves customer experience and increases sales. Digital marketing Grab your customers attention while they are queuing for the teller through Digital Signage which offers graphics and videos of your products and services all centrally managed and dynamically updated. Alternatively, touchscreen Digital Signage stands can offer your customers interactive access to your product and services portfolio. Server, desktop and network optimisation Server consolidation and virtualisation By physically consolidating remote branch servers to a centralised/virtualised model, you can do more than reduce the number of physical servers, power consumption and space required to support them. You can also significantly lower the need for on-site support. Desktop deployment Dimension Data has desktop deployment expertise in Microsoft, Citrix and VMware product sets. Our consultants can provide the lowest cost model by looking at current assets and licensing as well as application needs. Network optimisation Here, we analyse application requirements and network usage to provide solutions that can minimise wide-area network costs. Server, desktop and storage consolidation/ virtualisation lets you standardise your platforms with these benefits: reduced costs, ease of deployment, improved security and manageability. With your core infrastructure in place, you can easily deploy innovative new applications, such as virtual advisor and digital marketing. Let Dimension Data help you harness the power of technology to open up new possibilities and enhance the customer experience for your financial institution. Get in touch with our IT experts today via ask.ap@dimensiondata.com, or visit us at CS / DCA-0030 / 05/11 Copyright Dimension Data 2011 For further information visit: 06

8 Middle East & Africa Asia Australia Europe Americas ALGERIA ANGOLA BOTSWANA GHANA KENYA MOROCCO NAMIBIA NIGERIA SAUDI ARABIA SOUTH AFRICA TANZANIA UGANDA UNITED ARAB EMIRATES CHINA HONG KONG INDIA INDONESIA JAPAN KOREA MALAYSIA NEW ZEALAND PHILIPPINES SINGAPORE TAIWAN THAILAND VIETNAM AUSTRALIAN CAPITAL TERRITORY NEW SOUTH WALES QUEENSLAND SOUTH AUSTRALIA VICTORIA WESTERN AUSTRALIA BELGIUM CZECH REPUBLIC FRANCE GERMANY ITALY LUXEMBOURG NETHERLANDS SPAIN SWITZERLAND UNITED KINGDOM BRAZIL CANADA CHILE MEXICO UNITED STATES For contact details in your region please visit