white paper Ten Steps to Turn Visual Communications Technology into Real Business Value

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "white paper Ten Steps to Turn Visual Communications Technology into Real Business Value"

Transcription

1 white paper Ten Steps to Turn Visual Communications Technology into Real Business Value

2 Organisations around the globe are continuing to seek out new and more cost-effective ways of communicating and collaborating. According to the latest research, many have already started down the path of investing in visual communications solutions. Despite the recent economic recession, it s a rapidly growing market. In 2010, revenues for visual communications technologies grew by 18%, reaching USD 2.2 billion worldwide, and some analysts predict it will hit the USD 5 billion mark by The drivers behind this market growth make perfect business sense. Meeting and collaborating via video should save massively on travel spend and time, even if the initial capital outlay is considerable. Meeting and collaborating via video can also increase productivity and efficiency while driving down carbon emissions. But many organisations can lose sight of the human element in all of this. The truth is, videoconferencing equipment has developed an unfortunate reputation among end users as being complicated to use, temperamental, and often a waste of time and effort owing to the sometimes inconsistent quality of the connection. It s simply easier to use the phone, or safer in terms of desired outcome to travel and meet face-to-face. Whether the unreliability and difficulty of using video equipment is true or not is immaterial the perception of problems persists and, unless that s changed from within the organisation, employees will avoid meeting and collaborating via video. This is where some organisations hit a brick wall. They understand the potential advantages of video, having made substantial investments in kitting out meeting rooms and executive offices with video infrastructure, and may have prepared their networks to handle the expected visual communications traffic. Yet, after some initial novelty interest, the equipment is not used and travel expenses continue to rise. Where have they gone wrong? More importantly, what can be done to ensure the investment starts showing returns? Step 1: Measure user satisfaction First and foremost, it s important to gain a clear picture of what your user s current perceptions of, and experiences with, videoconferencing are. This may differ from organisation to organisation, and there s no sense in fixing a problem that wasn t an issue in the first place. There are two ways of determining this: by asking each user or meeting organiser to complete a questionnaire after every videoconference and rate aspects such as quality and consistency of connection, ease of use, and so forth. The challenge here is time constraints: often, employees are rushing off to other meetings or back to their usual work routines, instead of recording their impressions and providing proper feedback. A better alternative is to conduct a more thorough survey after a series of videoconferences over a longer period. Later, when you launch a user adoption programme, this will establish a benchmark against which you can measure the progress and success of the initiative. Then do the same survey at 3-, 6- and 12-month intervals and, after that, perhaps only once a year to ensure the progress you ve made is maintained. In 2010, revenues for visual communications technologies grew by 18%, reaching USD 2.2 billion worldwide, and some analysts predict it will hit the USD 5 billion mark by Step 2: Optimise the room location In terms of room-based videoconferencing, organisations need to ensure, first and foremost, that the meeting room is in an optimal location. Fickle as it may seem, the further employees have to walk to a video room, the more likely they are to consider the phone an easier option. If they re on the same floor, they re most likely to use the facility; if a floor up or down from the room, they re less likely to use it; and if the room is in another building altogether, they re not likely to use it at all. Room location is also a driver for desktop videoconferencing. The further away from the videoconferencing room the employee is, the more likely they are to need or want a desktop solution. It s also a good idea to place videoconferencing rooms as close as possible to employees who travel most, usually senior executives. Consider that these are your most valuable staff members and their time is costly. The potential savings and efficiencies of videoconferencing would therefore have the greatest impact here. But there s also an element of risk to keep in mind: in addition to the human impact, an air disaster could have highly disruptive even potentially devastating consequences for an organisation, should senior executives come to harm. Step 3: Optimise the room layout and equipment set-up The equipment in the allocated room should be set up in a way that will ensure the whole environment is conducive to high quality videoconferencing. Glass walls or large windows are not optimal owing to the reflection of sound from these surfaces, plus the movement of employees passing behind the glass which could be distracting in the transmitted visual. All surfaces should also be non-reflective and of a colour and texture that won t interfere with the picture. Lighting is key: make sure the equipment is positioned so that there are no strong light from windows or lights behind the subjects, as these participants may appear silhouetted in the transmitted visual.

3 Step 4: Automate the booking process Employees don t want to spend a lot of time determining whether a room is equipped with telepresence infrastructure, particularly if it s further away from their usual office space. Secondly, they need to have easy and instant visibility of whether the room is available at the time they need it and, if not, what the alternatives are. As far as booking is concerned, it s best to have the booking system integrated with the organisation s and calendar client in order to provide instant visibility and generate automatic reminders to all participants of upcoming meetings. Step 5: Ensure ease of use Ease of use is probably the most important detractor from user adoption of new equipment: if using the technology is not intuitive, the perception will persist that videoconferencing is complicated. Often, technical issues that arise during videoconferences are not owing to the equipment being faulty, but to users either not understanding how best to use it, or using it incorrectly. There s a strong argument to be made for subscribing to a host or concierge service that can take the practical hassle out of videoconferencing and allow users to simply arrive, meet and leave, but the majority of organisations still believe it s best rather to train employees properly and save costs. On a practical level, cameras can be pre-set to point in the right direction, or users can select from a menu of options that indicate the various camera options. In a large conference room, there may be three or four possible pre-set camera positions, depending on how many people are hosted in the meeting. Also ensure that there s a single controller that manages all the equipment in the room: having a separate remote control for the screen and another for the camera is not ideal. Finally, set up formal video equipment training sessions with relevant staff as part of the employee induction process. Practical demonstrations and interactive training without the added pressure of a real meeting will often go a long way towards removing some of the reticence that unfamiliarity creates.

4 Step 6: Communicate with employees It s more difficult to change perceptions and behaviour than to adjust room location or equipment set-up but it s not impossible. The best way to do this is through a carefully planned and strategically executed adoption and usage programme. First decide which employees you want to, or need to, target with your communication, meaning those who would benefit most from using videoconferencing rather than travelling. Then research their current preferences and behaviours in terms of how they meet. The next step is to develop a videoconferencing communication plan that stipulates how to create awareness of the location and availability of the videoconferencing equipment, the availability of user training, as well as the organisation s policy concerning video. This could be combined into either a single communication piece, or a series of messages in an extended campaign. Include a high degree of personalisation, so the employee feels their individual needs and concerns are being addressed. Step 7: Incentivise usage A user adoption strategy could be taken a step further by incentivising employees to use video. Collaborate with human resources to include travel reduction targets in key performance indicators, which are connected to annual bonuses in a structured way. This should, however, be linked very closely to your communication plan, so employees understand that eliminating face-to-face interaction is not a goal in itself, which may harm effective communication, but that the incentive is meant to encourage the use of video as a viable, cost-saving alternative to travelling. Step 8: Adjust business processes Some internal business processes can be adjusted to encourage more videoconferencing. For example, include a step in the travel approval and booking process by which staff are prompted to respond on whether videoconferencing has been considered as a viable alternative and to provide a motivation, explaining why travelling is the only option. Some thought can also be given to business processes that, by nature, include a particularly high degree of collaboration. It may help, for instance, to make it company policy that all processes relating to product recall must be conducted via videoconferencing. So, if the organisation has a product that s not performing well, a target team of stakeholders can be compiled and a videoconference room set aside specifically to work through all the contributing factors. Step 9: Lead by example It s important that key leaders in the organisation buy into videoconferencing themselves, and to make their sponsorship visible. Senior executives might choose to communicate their strategic management messages via videoconferencing to their direct reports around the world, rather than simply using audio or the web. This, in turn, would encourage usage down the line, as it will demonstrate that the organisation s leadership believes in the value of visual communications. Secondarily, leaders who use video themselves would better understand the problems that employees face in relation to visual communications, and will help drive improvements more readily if they ve experienced the challenges first hand. Step 10: Partner with an expert It s important, from the outset, to collaborate with the right visual communications technology solutions and services provider. If you ve already invested in video equipment, your selected partner should have multivendor expertise in the technologies you ve procured. This provider should also have a thorough understanding of your particular network and telecommunications infrastructure, in order to know if, and how, your environment will support your videoconferencing strategy. Investigate the strength of the provider s partnership with the equipment vendor the stronger this relationship is, the more cost benefits and technical expertise can be passed on to your organisation. Contracting a service provider that s well positioned and skilled enough to manage your videoconferencing infrastructure and utilisation through a range of end-to-end managed services is arguably the most convenient option, since videoconferencing is a function probably considered ancillary to your core competencies. Whichever strategy you choose to follow, however, videoconferencing equipment that s well used translates to dollars returning to your organisation s pocket. CS / DDMS-0806 / 10/11 Copyright Dimension Data 2011 For further information

5 Middle East & Africa Asia Australia Europe Americas ALGERIA ANGOLA BOTSWANA CONGO DEMOCRATIC REPUBLIC OF THE CONGO GABON GHANA KENYA MADAGASCAR MALAWI MAURITIUS MOROCCO NAMIBIA NIGERIA SAUDI ARABIA SOUTH AFRICA TANZANIA UGANDA UNITED ARAB EMIRATES ZAMBIA CHINA HONG KONG INDIA INDONESIA JAPAN KOREA MALAYSIA NEW ZEALAND PHILIPPINES SINGAPORE TAIWAN THAILAND VIETNAM AUSTRALIAN CAPITAL TERRITORY NEW SOUTH WALES QUEENSLAND SOUTH AUSTRALIA VICTORIA WESTERN AUSTRALIA BELGIUM CZECH REPUBLIC FRANCE GERMANY ITALY LUXEMBOURG NETHERLANDS SPAIN SWITZERLAND UNITED KINGDOM BRAZIL CANADA CHILE MEXICO UNITED STATES For contact details in your region, please visit

Contact Centre Integration Assessment

Contact Centre Integration Assessment Contact Centre Integration Assessment How well are your business objectives aligned with the right contact centre technologies? Knowing how the technology in your contact centre supports service delivery

More information

Managed Service for Visual Communications

Managed Service for Visual Communications Managed Service for Visual Communications Managed Service for Visual Communications Videoconferencing can have multiple benefits in your organisation. It can help your employees be more productive and

More information

Governance, Risk and Compliance Assessment

Governance, Risk and Compliance Assessment Governance, Risk and Compliance Assessment Information security is a pervasive business requirement and one that no organisation can afford to get wrong. If it s not handled properly, your business could

More information

Dimension Data s Uptime Maintenance Service

Dimension Data s Uptime Maintenance Service Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are

More information

IP Trading Solutions

IP Trading Solutions In many mature financial organisations, middle-and back-office functions already collaborate via high-quality, well-integrated voice and video traffic. Their trading floors, on the other hand, still operate

More information

Hybrid Wide-Area Network Application-centric, agile and end-to-end

Hybrid Wide-Area Network Application-centric, agile and end-to-end Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically

More information

Sustainable Solutions. Switch to future thinking

Sustainable Solutions. Switch to future thinking Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,

More information

opinion piece Eight Simple Steps to Effective Software Asset Management

opinion piece Eight Simple Steps to Effective Software Asset Management opinion piece Eight Simple Steps to Effective Software Asset Management Contents Step 1: Collate your licence agreements 01 Step 2: Determine your actual licence position 01 Step 3: Understand your existing

More information

Cloud Services for Microsoft

Cloud Services for Microsoft The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation

More information

best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business

best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business With a global economy that remains under pressure, organisations around the world are looking for reliable

More information

Burning Dollars Top Five Trends in US Telecom Spend

Burning Dollars Top Five Trends in US Telecom Spend white paper Burning Dollars Top Five Trends in US Telecom Spend Telecom costs are among the largest operating expenses for organizations worldwide. Yet, they re often the most inconsistently managed. So

More information

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of? As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic

More information

best practice guide Rise Above Unreliable Videoconferencing

best practice guide Rise Above Unreliable Videoconferencing best practice guide Rise Above Unreliable Videoconferencing It s no secret that videoconferencing can have a positive impact on employee productivity, business agility, time-to-market, collaboration and

More information

I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry

I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 1 I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2 Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid,

More information

best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices

best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices To successfully replicate your environment, you need a thorough understanding of what it comprises and how it s used.

More information

best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work

best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work Businesses are immersed in an era of mobility. Whether it s connecting workers on the road, developing work-from-home policies, or

More information

Dimension Data s Uptime Support Service

Dimension Data s Uptime Support Service Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of

More information

Cloud Readiness Workshop

Cloud Readiness Workshop Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping costs down. In addition, for many

More information

opinion piece IT Security and Compliance: They can Live Happily Ever After

opinion piece IT Security and Compliance: They can Live Happily Ever After opinion piece IT Security and Compliance: They can Live Happily Ever After Contents Pitfalls, misconceptions and mistakes 01 It s not all doom and gloom 01 Take the right steps towards compliance and IT

More information

3D Workspace: a new dimension to your desktop

3D Workspace: a new dimension to your desktop 3D Workspace: a new dimension to your desktop The desktop management landscape has changed As the world of work changes, so do the mechanics of IT management and delivery. Technology advances like virtualised

More information

Cloud Readiness Consulting Services

Cloud Readiness Consulting Services Cloud Readiness Consulting Services Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping

More information

opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment

opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment New approaches and skills are required to effectively manage the increased volume and complexity of relationships

More information

Desktop Virtualisation Solutions. Adapting to a new reality in client computing

Desktop Virtualisation Solutions. Adapting to a new reality in client computing Desktop Virtualisation Solutions Adapting to a new reality in client computing Adapting to a new reality Businesses today are increasingly realising not only the inevitability of consumer-owned, mobile

More information

We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please

We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please latest thinking We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please Enabling enterprise mobility with Microsoft System Center and cloud Enterprise mobility is no longer the domain

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Software-as-a-service Delivery: The Build vs. Buy Decision

Software-as-a-service Delivery: The Build vs. Buy Decision white paper Software-as-a-service Delivery: The Build vs. Buy Decision Introduction In order to deliver software on-demand, companies must either build and manage an infrastructure capable of supporting

More information

Procurement and Logistics Service. Overcoming the challenges and complexities of international business

Procurement and Logistics Service. Overcoming the challenges and complexities of international business Procurement and Logistics Service Overcoming the challenges and complexities of international business There are massive benefits in expanding your organisation into new international territories. You

More information

Four steps to improving cloud security and compliance

Four steps to improving cloud security and compliance white paper Four steps to improving cloud security and compliance Despite the widespread proliferation of cloud computing, IT decision makers still express major concerns about security, compliance, and

More information

Big Gets Bigger, Smaller Gets Smaller

Big Gets Bigger, Smaller Gets Smaller latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.

More information

best practice guide The Three Pillars of a Secure Hybrid Cloud Environment

best practice guide The Three Pillars of a Secure Hybrid Cloud Environment best practice guide The Three Pillars of a Secure Hybrid Cloud Environment best practice guide The Three Pillars of a Secure Hybrid Cloud Environment Introduction How sound risk management, transparency

More information

opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive

opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive Contents Introduction 01 Having the cake and eating it 01 Holistic = end to end 01 The devil is in the detail

More information

Flexible Cloud Services to Compete

Flexible Cloud Services to Compete white paper Service Providers Need Flexible Cloud Services to Compete Enterprise Customers Demand Flexible Cloud Solutions When the concept of cloud services first came about, there was a great deal of

More information

Security Assessment and Compliance Services

Security Assessment and Compliance Services Security Assessment and Compliance Services Despite the best efforts of IT security teams, hackers and malicious code continue to find their way into corporate networks. Adding to the pressure is the fact

More information

opinion piece Cloud Computing The journey begins

opinion piece Cloud Computing The journey begins opinion piece Cloud Computing The journey begins Many CIOs view cloud computing as their salvation in the current economic downturn, as it promises to deliver IT services to subscribers at a lower cost.

More information

best practice guide How to measure the real ROI of virtualisation

best practice guide How to measure the real ROI of virtualisation best practice guide How to measure the real ROI of virtualisation In the face of a global economic crisis, the CFO is often found at the helm of the company. This is because IT spending constitutes a significant

More information

Dimension Data helps Unilever boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service

Dimension Data helps Unilever boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service Global Manufacturing Dimension Data helps boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service As part of the Sustainable Living Plan, we re on a mission

More information

white paper Strategy and Development: The Expanding Role of the Contact Centre

white paper Strategy and Development: The Expanding Role of the Contact Centre white paper Strategy and Development: The Expanding Role of the Contact Centre white paper The Expanding Role of the Contact Centre Executive summary Contact centres are assuming a more prominent role

More information

Private Cloud for Every Organization

Private Cloud for Every Organization white paper Private Cloud for Every Organization Leveraging the community cloud As more organizations today seek to gain benefit from the flexibility and scalability of cloud environments, many struggle

More information

3 Steps to Transform your Business with Next-Generation Networking

3 Steps to Transform your Business with Next-Generation Networking e-guide The Wireless Revolution 3 Steps to Transform your Business with Next-Generation Networking Welcome to the era of the Wireless Revolution! With easy access to technology, setting up a wireless network

More information

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Key findings from a major global Dimension Data and Ovum study highlights Create a UCC strategy

More information

best practice guide Network Management How to Lose the Frustration, Not the Control

best practice guide Network Management How to Lose the Frustration, Not the Control best practice guide Network Management How to Lose the Frustration, Not the Control best practice guide Network Management How to Lose the Frustration, Not the Control So much of your organisation s success

More information

best practice guide Software-as-a-service Operations: Step-by-Step Best Practices

best practice guide Software-as-a-service Operations: Step-by-Step Best Practices best practice guide Software-as-a-service Operations: Step-by-Step Best Practices Introduction Faced with intensifying competition, as well as a desire for more stable revenue streams and stronger customer

More information

Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud.

Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud. Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud. Brought to you by Dimension Data Wholly-owned subsidiary of the USD 100 billion NTT

More information

The Future of Unified Communications & Collaboration Canada. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Canada. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Canada Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in Canada mirrors global trends, but is more advanced in

More information

The Future of Unified Communications & Collaboration India highlights. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration India highlights. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration India highlights Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in India is behind the global trend, but firms

More information

INSITE. Dimension Data s monitoring offering

INSITE. Dimension Data s monitoring offering Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest

More information

From Server to Service

From Server to Service opinion piece From Server to Service Demystifying messaging in the cloud The information technology industry is characterised by more change than any other in modern times. The evolution, and sometimes

More information

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise Consulting and Professional Services Strategic, architectural, operational and implementation expertise How do you ensure the seamless integration of new and existing technologies and services not just

More information

It s critical to be able to correlate threats pre-emptively and respond to them immediately.

It s critical to be able to correlate threats pre-emptively and respond to them immediately. Security has become a much deeper executive discussion because of the modern diversity of channels through which businesses can be attacked. Mobility, bring your own device, virtualisation, the cloud,

More information

The Future of Unified Communications & Collaboration South Africa. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration South Africa. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration South Africa Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in South Africa is ahead of the global curve, with

More information

Ensure Optimal Infrastructure Support for Mobility

Ensure Optimal Infrastructure Support for Mobility white paper Ensure Optimal Infrastructure Support for Mobility The technology industry has reached a watershed moment. Today, the enterprise is on the move as employee adoption of mobile devices, like

More information

white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction

white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction Executive summary Contact centres historically conservative in their technology approach are being forced to make

More information

opinion piece Consolidation Drives Network Performance 6 Feet Under

opinion piece Consolidation Drives Network Performance 6 Feet Under opinion piece Consolidation Drives Network Performance 6 Feet Under Contents Consolidation drives network performance 6 feet under 01 Centralisation, consolidation and virtualisation... is there a universal

More information

Application Security No Longer a Pipe Dream

Application Security No Longer a Pipe Dream opinion piece opinion piece Application Security No Longer a Pipe Dream Application Security No Longer a Pipe Dream Security professionals who find themselves struggling to chart a course through the application

More information

Speech Self-Service: Discover Real Value

Speech Self-Service: Discover Real Value Speech Self-Service: Discover Real Value Speech self-service is already widely used in contact centres as organisations place less emphasis on technology and more on encouraging their customers to discover

More information

Security Solutions Much of the pressure lands on the IT team. mobile and geographically dispersed workforce conducting regular assessments turn this

Security Solutions Much of the pressure lands on the IT team. mobile and geographically dispersed workforce conducting regular assessments turn this Security Solutions Today, your business doesn t just rely on IT, it s dependent on secure IT. Against the backdrop of a constantly evolving security threat landscape, increased demands around compliance

More information

The Future of Unified Communications & Collaboration France. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration France. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration France Key findings from a major global Dimension Data and Ovum study highlights UCC infrastructure uptake in France is very advanced, but the French

More information

Performance Optimisation

Performance Optimisation Performance Optimisation What could a 50% improvement in network performance mean to your business? At its most simple, performance optimisation is the addition of technology to a network, in order to

More information

The Future of Unified Communications & Collaboration Netherlands. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Netherlands. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Netherlands Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the Netherlands mirrors global trends, with some

More information

The Future of Unified Communications & Collaboration Belgium. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Belgium. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Belgium Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in Belgium mirrors global trends, with some unique characteristics

More information

Advanced Infrastructure

Advanced Infrastructure Your infrastructure is the backbone of your business The Information Economy, the Digital Age, the Virtual Generation and online replacing in-line is a reality and forms part of our daily lives. Each of

More information

Security Consulting. Services Overview

Security Consulting. Services Overview Services Overview Dimension Data is a global technology services company, assisting its customers in planning, building and supporting their IT infrastructures. Dimension Data combines its expertise in

More information

The Future of Unified Communications & Collaboration United Kingdom. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration United Kingdom. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration United Kingdom Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the UK mirrors global trends, but is more advanced

More information

Secure Mobility Survey Report. A critical gap exists between the enterprise mobility vision and real-world implementations

Secure Mobility Survey Report. A critical gap exists between the enterprise mobility vision and real-world implementations Secure Mobility Survey Report A critical gap exists between the enterprise mobility vision and real-world implementations introduction Enterprise mobility and trends like bring your own device (BYOD) aren

More information

Telephony Telephony a platform to connect, communicate and collaborate with confidence

Telephony Telephony a platform to connect, communicate and collaborate with confidence Telephony a platform to connect, communicate and collaborate with confidence Your business needs reliable, flexible and secure communication tools to interact with your employees, customers and business

More information

EMEA BENEFITS BENCHMARKING OFFERING

EMEA BENEFITS BENCHMARKING OFFERING EMEA BENEFITS BENCHMARKING OFFERING COVERED COUNTRIES SWEDEN FINLAND NORWAY ESTONIA R U S S I A DENMARK LITHUANIA LATVIA IRELAND PORTUGAL U. K. NETHERLANDS POLAND BELARUS GERMANY BELGIUM CZECH REP. UKRAINE

More information

Converged Communications

Converged Communications We are a certified Global Authorised Technology Provider (ATP) for Cisco TelePresence, with the skills to sell, design, install and support Cisco TelePresence in 49 countries. Overview Today s dynamic

More information

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international

More information

Top 5 data centre trends to watch in 2015

Top 5 data centre trends to watch in 2015 Top 5 data centre trends to watch in 2015 What does 2015 hold in store for data centre professionals? Read as Dimension Data experts discuss the top trends to watch and their expected impact on business.

More information

Sustainable Data Centre

Sustainable Data Centre white paper Sustainable Data Centre Tackling the Ever-rising Data Centre Energy Costs Why Only Do Half the Job? By Kari Baden Managing Director, Dimension Data Advanced Infrastructure A whitepaper on tackling

More information

Data Centre Relocation

Data Centre Relocation opinion piece Data Centre Relocation Not just two guys and a truck Contents Foreword 01 Planning relocation: Everyone is a stakeholder 01 Logic, then physics 02 Prepare the target site 03 Execution: scheduling

More information

Summary of all Treaties for the Avoidance of Double Taxation. Signed not Ratified. Ratified in SA

Summary of all Treaties for the Avoidance of Double Taxation. Signed not Ratified. Ratified in SA Summary of all Treaties for the Avoidance of Double Taxation Country in Algeria - - - - 21303 dd 21/06/2000 12 June 2000 Australia - - - - 20761 dd 24/12/1999 21 December 1999 Australia (Protocol) - -

More information

Workforce Optimisation

Workforce Optimisation white paper Workforce Optimisation Making Workforce Optimisation Your Handbook to Effective Operations Executive summary Contact centre operations are becoming increasingly complicated. The development

More information

Top 5 IT security trends to watch in 2015

Top 5 IT security trends to watch in 2015 What does 2015 hold in store from an IT security perspective? Read on as Dimension Data experts discuss the top trends to watch and their expected impact on business. Introduction The security industry

More information

7 Demands Enterprises Must Make from Cloud Providers

7 Demands Enterprises Must Make from Cloud Providers 7 Demands Enterprises Must Make from Cloud Providers When choosing a provider for your enterprise cloud, there is plenty to consider. How do you know a provider is actually enterprise-ready, despite their

More information

white paper Building Sustainability into Your Supply Chain Through e-procurement

white paper Building Sustainability into Your Supply Chain Through e-procurement white paper Building Sustainability into Your Supply Chain Through e-procurement Sustainability has become a critical component in corporate and government sourcing strategies. This is because one of the

More information

Chart 1: Zambia's Major Trading Partners (Exports + Imports) Q4 2008 - Q4 2009. Switzernd RSA Congo DR China UAE Kuwait UK Zimbabwe India Egypt Other

Chart 1: Zambia's Major Trading Partners (Exports + Imports) Q4 2008 - Q4 2009. Switzernd RSA Congo DR China UAE Kuwait UK Zimbabwe India Egypt Other Bank of Zambia us $ Million 1. INTRODUCTION This report shows Zambia s direction of merchandise trade for the fourth quarter of 2009 compared with the corresponding quarter in 2008. Revised 1 statistics,

More information

white paper Self-service: Perception Versus Reality

white paper Self-service: Perception Versus Reality white paper Self-service: Perception Versus Reality Executive summary The mention of self-service frequently evokes mixed reactions within the contact centre industry, perhaps more so on the part of customers.

More information

Understanding the 12 Requirements of PCI DSS

Understanding the 12 Requirements of PCI DSS opinion piece Understanding the 12 Requirements of PCI DSS Practical steps to achieve and maintain compliance Regardless of whether you are a retailer, service provider or a bank, if you process any form

More information

The Future of Unified Communications & Collaboration Financial Services. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Financial Services. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Financial Services Key findings from a major global Dimension Data and Ovum study highlights The financial services industry is an enthusiastic investor

More information

Waterpark Lines World Report

Waterpark Lines World Report Brochure More information from http://www.researchandmarkets.com/reports/1837057/ Waterpark Lines World Report Description: This report provides Market Consumption/Products/Services for 100 countries by

More information

BT Premium Event Call and Web Rate Card

BT Premium Event Call and Web Rate Card BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

Appendix 1: Full Country Rankings

Appendix 1: Full Country Rankings Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable

More information

opinion piece Security Consolidation and Optimisation

opinion piece Security Consolidation and Optimisation opinion piece Security Consolidation and Optimisation Are you maximising the return on your IT assets? Given the proliferation of security applications designed to combat IT breaches, you, like many organisations

More information

Securing today s data centre

Securing today s data centre white paper Securing today s data centre The intelligent use of data is core to achieving business success. There is, therefore, an indisputable need to safeguard the data centre, where most data in its

More information

white paper Ten Key Procurement and Logistics Trends and How to Navigate Their Pitfalls

white paper Ten Key Procurement and Logistics Trends and How to Navigate Their Pitfalls white paper Ten Key Procurement and Logistics Trends and How to Navigate Their Pitfalls Contents Introduction 01 Trend 1: More accurate demand planning 01 Trend 2: Globalisation 01 Trend 3: Increased competition

More information

Managed Secure Infrastructure Service

Managed Secure Infrastructure Service Managed Secure Infrastructure Service A constantly evolving security threat landscape, increased pressure around compliance and the potentially devastating impact of a security breach means that businesses

More information

Introducing GlobalStar Travel Management

Introducing GlobalStar Travel Management Introducing GlobalStar Travel Management GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. In total over 80 market leading enterprises, representing over US$13

More information

MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS

MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM www.imercer.com/cars Mercer

More information

World Consumer Income and Expenditure Patterns

World Consumer Income and Expenditure Patterns World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income

More information

FDI performance and potential rankings. Astrit Sulstarova Division on Investment and Enterprise UNCTAD

FDI performance and potential rankings. Astrit Sulstarova Division on Investment and Enterprise UNCTAD FDI performance and potential rankings Astrit Sulstarova Division on Investment and Enterprise UNCTAD FDI perfomance index The Inward FDI Performance Index ranks countries by the FDI they receive relative

More information

Triple-play subscriptions to rocket to 400 mil.

Triple-play subscriptions to rocket to 400 mil. Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according

More information

Global AML Resource Map Over 2000 AML professionals

Global AML Resource Map Over 2000 AML professionals www.pwc.co.uk Global AML Resource Map Over 2000 AML professionals January 2016 Global AML Resources: Europe France Italy Jersey / Guernsey 8 Ireland 1 Portugal 7 Luxembourg 5 United Kingdom 1 50 11 Spain

More information

Foreign Exchange Awards 2017

Foreign Exchange Awards 2017 Including the All-New Corporate FX Awards In January 2017, Global Finance will publish its annual selections for the World s Best Foreign Exchange Providers. Global Finance will name the best foreign exchange

More information

The face of consistent global performance

The face of consistent global performance Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls

More information

Overcoming the Challenges and Complexities of doing International Business

Overcoming the Challenges and Complexities of doing International Business Overcoming the Challenges and Complexities of doing International Business The international business landscape In today s global economic landscape, business needs have evolved to rely heavily on international

More information

360 o View of. Global Immigration

360 o View of. Global Immigration 360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked

More information

Sources of Global CO 2 Emissions ( , Direct Emissions by Sector Only) Intergovernmental Panel on Climate Change (IPCC)

Sources of Global CO 2 Emissions ( , Direct Emissions by Sector Only) Intergovernmental Panel on Climate Change (IPCC) "World energy consumption" by Construct - BP Statistical Review of World Energy 2015 Sources of Global CO 2 Emissions (1970-2004, Direct Emissions by Sector Only) Intergovernmental Panel on Climate Change

More information

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),

More information