best practice guide Network Management How to Lose the Frustration, Not the Control
|
|
- Stanley Goodwin
- 8 years ago
- Views:
Transcription
1 best practice guide Network Management How to Lose the Frustration, Not the Control
2 best practice guide Network Management How to Lose the Frustration, Not the Control So much of your organisation s success depends on the technology and the services that your ICT division delivers to the business. As an ICT decision-maker, you re compelled to cope with a shrinking budget and fewer resources. Ultimately, you re responsible for a network that must be available and working at maximum capacity to keep the business operating at its best. Yet, you also need to lead its evolution with an eye on the future. It s no wonder you re feeling a little anxious! The problem is, the more time and resources you spend on keeping things up and running, the less you have left to develop your network in line with business goals such as reaching new markets, or offering new products and services. Managed network services have been touted as a possible solution to your conundrum. But you re worried about that too: trusting a service provider to operate your network the platform for your business feels a lot like giving up control of its strategic development. Is there a way to remove the burden and the frustration of day-to-day network management without adding to the anxiety by fear of losing control?
3 best practice guide Network Management How to Lose the Frustration, Not the Control Warning signs It s not that easy for an in-house team to keep all the balls in the air. Here are seven signs that your network management burden may have become too heavy to handle on your own: 1. You lack management tools, or use them poorly This is a discipline on its own. The proper selection, configuration, management, and use of network management tools require specialist skills. Poor use of these tools can result in, at best, a lack of diagnostic support information, and at worst, incorrect or misleading information, which defeats the object of having them. Management tools are also expensive to have in-house if you don t have a large number of assets. 2. You re not using all your technology to its full potential Your IT division is just too small to properly run and manage all your advanced technologies, so the return on those investments remains unrealised. The vendors from which you ve bought the technologies can t help either, because their contracts don t include operational management. 3. Your service levels don t improve, which causes increased downtime Your division works in crisis mode all the time, so keeping your network up and running leaves no time to make improvements. Of course, dedicating entire resources to improvement is out of the question, because you need all the hands you can get to constantly fight fires. All of this leads to increased downtime, poor change and event management, and extended repair times when things go wrong. 4. Your costs are escalating... not decreasing It s becoming more and more expensive to manage your network in-house because you lack scale in your ICT division. You hire expensive experts to deliver low-end services, because you just don t have the budget to make a distinction in skills levels. Everyone in your division does everything. 5. Your business unit heads are engaging with outside providers Often, they ll source IT-as-a-service options directly from a provider without involving the ICT division. The perception is that the service they get there is more responsive and prompt, and therefore suits their immediate requirements better. 6. Your users complain that they have a better ICT experience at home than at work Today s employees particularly younger generations tend to be more technology savvy and connected at home than before. As a result, they re more demanding and have a low tolerance for inconsistent services or underperforming technology. 7. Your customers complain about not getting the same services as available at competing organisations Without improving your infrastructure with strategic and tactical considerations in mind, it s hard to keep your competitive edge. You re starting to fall behind the market in terms of launching new offerings.
4 best practice guide Network Management How to Lose the Frustration, Not the Control Losing face, losing trust, losing say If you recognise your organisation in any, or all, of these symptoms, you should see this as a cry for help. Your anxiety about losing strategic control of your network by sourcing management help from outside may be causing you to lose control of your operations instead. And the outcome of that might be more far-reaching than you expect. You may already be losing the trust of your business to deliver new and forwardthinking services. And that s only the first step: once trust is lost, so is influence. Before long, important top-level decisions about the vision, mission, and evolution of the business as a whole might be bypassing the ICT division altogether. Harsh as it may seem, your seat at the boardroom table may be disappearing as we speak. It s time to soothe your anxiety of losing control, and realise that you have nothing to fear but fear itself. The only thing to fear is fear itself It s time to reconsider. It s time to ask for help. If your question is still whether it s possible to rid your cash-strapped and understaffed ICT division of the burden and frustration of day-to-day maintenance without giving up control of your network s strategic future, the answer is a resounding yes. It s possible to do so in three wise steps: Step1: Free up some cash by cutting costs in the right place Look inside first. It s becoming a widely known fact that the biggest part of what your network costs you to own has nothing to do with how much you pay external service providers for things like basic maintenance and support services. In fact, if the way you operate your infrastructure is already showing the danger signs we ve discussed, the worst thing you can do is to reduce the level of help you get from outside. You can only save so much by skimping on service contracts. Probably as much as 85% of your budget goes to your internal run costs, that is, you re spending it on in-house engineers, logistics, vendor management, management tools, and training much of it to little effect because, chances are, your internal systems and processes are immature. And as your network grows in both size and complexity, the problem just gets worse. The bottom line is, take a long, hard look at how you do things internally. Try to standardise and streamline as much as you can, while also reducing your contract costs. This freed-up budget can then be spent on strategic development initiatives to evolve your infrastructure in line with advances in the industry. Step 2: Don t sweat the small stuff Systems and process standardisation usually makes it glaringly obvious that many of your most valuable in-house skills and resources are being wasted on simple, day-to-day tasks. These may just as well be assigned to an external services provider you can trust to offer you predictable costs and guaranteed service levels. Decide which services and functions you really need to do yourself, particularly those that have the most important strategic value. In other words, offload more of the regular operations, such as break-fixing and monitoring, while retaining more of the strategic functions, such as researching, planning, and development. Keep in mind: handing over more operational control is not the same as losing strategic control. Consider sourcing only service elements that fill the most glaring gaps in your operational support model. For example, you may want to tackle after-hours services first and need skilled night-time resources to be managed on your behalf. The point is, you decide what you re comfortable with, and then find a service provider that can deliver. Sourcing managed network services needn t be an all-or-nothing affair. Step 3: Pick the right partner This might be the most crucial of all the decisions you need to make. A provider of managed network services isn t the same as a provider of basic maintenance services. A vendor, for example, may look after only its own brand of technologies in your network, and has no visibility or say over the rest. Nor is a managed network service provider the same as an outsourcer. In an outsourced model, the provider is both responsible and accountable for the infrastructure. The provider therefore owns the strategy and the financial management and, after consulting with you, provides a service back to you at a negotiated service level. With a managed network service, you retain financial and strategic control and you re still accountable. The service provider is responsible only for the day-today operations. It s time to soothe your anxiety of losing control, and realise that you have nothing to fear but fear itself. Know that you re not alone either. Increasing numbers of organisations in your position today are seeing managed network services as the best way to improve service levels and reduce costs without losing strategic and financial control.
5 best practice guide Network Management How to Lose the Frustration, Not the Control How mature are your operational support systems and processes? Even more reason to pick the right services partner are the findings of Dimension Data s Network Barometer Report Among other data sets, the Report analysed support service requests handled by Dimension Data s Global Service Centres, which were logged against client devices under management. It found that the great majority of incidents (84%) were not caused by network devices, but by factors outside the remit of an ordinary maintenance contract. In addition, maintenance levels for these devices varied depending on their lifecycle stage newer wasn t necessarily better. The most important requirement for a successful network is therefore a mature set of operational tools and processes, but with the majority of organisations still at low levels of maturity, the risk of unnecessary downtime is high if they haven t employed better help from outside. The most important requirement for a successful network is therefore a mature set of operational tools and processes, but with the majority of organisations still at low levels of maturity, the risk of unnecessary downtime is high if they haven t employed better help from outside. Tough questions to ask a potential service provider when considering its managed network services: 1. Are you able and willing to customise your service(s) to suit the gaps I ve identified in my operational model? How much? 2. How is your service packaged/ constructed? Tell me about the service elements and what they cover. 3. How is your service delivered? Tell me about your systems and processes and how they measure up to industry standards. 4. What does your global footprint look like? Will you be able to serve me locally in all the countries in which my organisation has offices? 5. Which technologies and vendors do you cover? What is your level of expertise and certification in each? 6. How do your service and its delivery model measure up to other services in the industry? Do you have any independent or industry analystdriven comparisons? 7. How many, and which, other businesses of my size do you already serve? Increasing numbers of organisations in your position today are seeing managed network services as the best way to improve service levels and reduce costs without losing strategic and financial control. CS / DDMS-1663 / 06/14 Copyright Dimension Data 2014 For further information visit:
6 Middle East & Africa Asia Australia Europe Americas Algeria Angola Botswana Congo Burundi Democratic Republic of the Congo Gabon Ghana Kenya Malawi Mauritius Morocco Mozambique Namibia Nigeria Oman Rwanda Saudi Arabia South Africa Tanzania Uganda United Arab Emirates Zambia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam Australian Capital Territory New South Wales Queensland South Australia Victoria Western Australia Austria Belgium Czech Republic France Germany Hungary Italy Ireland Luxembourg Netherlands Poland Portugal Slovakia Spain Switzerland Turkey United Kingdom Brazil Canada Chile Mexico United States For contact details in your region please visit
How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?
As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic
More informationHybrid Wide-Area Network Application-centric, agile and end-to-end
Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically
More informationGovernance, Risk and Compliance Assessment
Governance, Risk and Compliance Assessment Information security is a pervasive business requirement and one that no organisation can afford to get wrong. If it s not handled properly, your business could
More informationDimension Data s Uptime Maintenance Service
Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are
More informationContact Centre Integration Assessment
Contact Centre Integration Assessment How well are your business objectives aligned with the right contact centre technologies? Knowing how the technology in your contact centre supports service delivery
More informationBig Gets Bigger, Smaller Gets Smaller
latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.
More informationCloud Readiness Consulting Services
Cloud Readiness Consulting Services Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping
More informationI can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry
1 I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2 Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid,
More informationCloud Readiness Workshop
Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping costs down. In addition, for many
More informationIP Trading Solutions
In many mature financial organisations, middle-and back-office functions already collaborate via high-quality, well-integrated voice and video traffic. Their trading floors, on the other hand, still operate
More informationbest practice guide The Three Pillars of a Secure Hybrid Cloud Environment
best practice guide The Three Pillars of a Secure Hybrid Cloud Environment best practice guide The Three Pillars of a Secure Hybrid Cloud Environment Introduction How sound risk management, transparency
More informationDimension Data s Uptime Support Service
Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of
More informationSoftware-as-a-service Delivery: The Build vs. Buy Decision
white paper Software-as-a-service Delivery: The Build vs. Buy Decision Introduction In order to deliver software on-demand, companies must either build and manage an infrastructure capable of supporting
More informationbest practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work
best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work Businesses are immersed in an era of mobility. Whether it s connecting workers on the road, developing work-from-home policies, or
More informationBurning Dollars Top Five Trends in US Telecom Spend
white paper Burning Dollars Top Five Trends in US Telecom Spend Telecom costs are among the largest operating expenses for organizations worldwide. Yet, they re often the most inconsistently managed. So
More informationSustainable Solutions. Switch to future thinking
Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,
More informationManaged Service for Visual Communications
Managed Service for Visual Communications Managed Service for Visual Communications Videoconferencing can have multiple benefits in your organisation. It can help your employees be more productive and
More informationCloud Services for Microsoft
The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation
More informationFour steps to improving cloud security and compliance
white paper Four steps to improving cloud security and compliance Despite the widespread proliferation of cloud computing, IT decision makers still express major concerns about security, compliance, and
More informationFlexible Cloud Services to Compete
white paper Service Providers Need Flexible Cloud Services to Compete Enterprise Customers Demand Flexible Cloud Solutions When the concept of cloud services first came about, there was a great deal of
More informationbest practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business
best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business With a global economy that remains under pressure, organisations around the world are looking for reliable
More informationbest practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices
best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices To successfully replicate your environment, you need a thorough understanding of what it comprises and how it s used.
More informationDesktop Virtualisation Solutions. Adapting to a new reality in client computing
Desktop Virtualisation Solutions Adapting to a new reality in client computing Adapting to a new reality Businesses today are increasingly realising not only the inevitability of consumer-owned, mobile
More informationopinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment
opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment New approaches and skills are required to effectively manage the increased volume and complexity of relationships
More informationIt s critical to be able to correlate threats pre-emptively and respond to them immediately.
Security has become a much deeper executive discussion because of the modern diversity of channels through which businesses can be attacked. Mobility, bring your own device, virtualisation, the cloud,
More informationWe d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please
latest thinking We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please Enabling enterprise mobility with Microsoft System Center and cloud Enterprise mobility is no longer the domain
More informationProcurement and Logistics Service. Overcoming the challenges and complexities of international business
Procurement and Logistics Service Overcoming the challenges and complexities of international business There are massive benefits in expanding your organisation into new international territories. You
More information3D Workspace: a new dimension to your desktop
3D Workspace: a new dimension to your desktop The desktop management landscape has changed As the world of work changes, so do the mechanics of IT management and delivery. Technology advances like virtualised
More informationbest practice guide Rise Above Unreliable Videoconferencing
best practice guide Rise Above Unreliable Videoconferencing It s no secret that videoconferencing can have a positive impact on employee productivity, business agility, time-to-market, collaboration and
More informationopinion piece IT Security and Compliance: They can Live Happily Ever After
opinion piece IT Security and Compliance: They can Live Happily Ever After Contents Pitfalls, misconceptions and mistakes 01 It s not all doom and gloom 01 Take the right steps towards compliance and IT
More informationbest practice guide How to measure the real ROI of virtualisation
best practice guide How to measure the real ROI of virtualisation In the face of a global economic crisis, the CFO is often found at the helm of the company. This is because IT spending constitutes a significant
More informationPrivate Cloud for Every Organization
white paper Private Cloud for Every Organization Leveraging the community cloud As more organizations today seek to gain benefit from the flexibility and scalability of cloud environments, many struggle
More informationopinion piece Eight Simple Steps to Effective Software Asset Management
opinion piece Eight Simple Steps to Effective Software Asset Management Contents Step 1: Collate your licence agreements 01 Step 2: Determine your actual licence position 01 Step 3: Understand your existing
More informationContact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud.
Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud. Brought to you by Dimension Data Wholly-owned subsidiary of the USD 100 billion NTT
More informationHow To Manage An Ip Telephony Service For A Business
Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,
More informationSecurity Solutions Much of the pressure lands on the IT team. mobile and geographically dispersed workforce conducting regular assessments turn this
Security Solutions Today, your business doesn t just rely on IT, it s dependent on secure IT. Against the backdrop of a constantly evolving security threat landscape, increased demands around compliance
More informationopinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive
opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive Contents Introduction 01 Having the cake and eating it 01 Holistic = end to end 01 The devil is in the detail
More informationStrategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary
Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Key findings from a major global Dimension Data and Ovum study highlights Create a UCC strategy
More informationSecurity Assessment and Compliance Services
Security Assessment and Compliance Services Despite the best efforts of IT security teams, hackers and malicious code continue to find their way into corporate networks. Adding to the pressure is the fact
More informationopinion piece Cloud Computing The journey begins
opinion piece Cloud Computing The journey begins Many CIOs view cloud computing as their salvation in the current economic downturn, as it promises to deliver IT services to subscribers at a lower cost.
More informationINSITE. Dimension Data s monitoring offering
Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest
More informationTop 5 IT security trends to watch in 2015
What does 2015 hold in store from an IT security perspective? Read on as Dimension Data experts discuss the top trends to watch and their expected impact on business. Introduction The security industry
More informationDSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace
DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international
More informationwhite paper Ten Steps to Turn Visual Communications Technology into Real Business Value
white paper Ten Steps to Turn Visual Communications Technology into Real Business Value Organisations around the globe are continuing to seek out new and more cost-effective ways of communicating and collaborating.
More informationDimension Data helps Unilever boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service
Global Manufacturing Dimension Data helps boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service As part of the Sustainable Living Plan, we re on a mission
More informationApplication Security No Longer a Pipe Dream
opinion piece opinion piece Application Security No Longer a Pipe Dream Application Security No Longer a Pipe Dream Security professionals who find themselves struggling to chart a course through the application
More informationSecure Mobility Survey Report. A critical gap exists between the enterprise mobility vision and real-world implementations
Secure Mobility Survey Report A critical gap exists between the enterprise mobility vision and real-world implementations introduction Enterprise mobility and trends like bring your own device (BYOD) aren
More informationTop 5 data centre trends to watch in 2015
Top 5 data centre trends to watch in 2015 What does 2015 hold in store for data centre professionals? Read as Dimension Data experts discuss the top trends to watch and their expected impact on business.
More informationEnsure Optimal Infrastructure Support for Mobility
white paper Ensure Optimal Infrastructure Support for Mobility The technology industry has reached a watershed moment. Today, the enterprise is on the move as employee adoption of mobile devices, like
More informationThe Future of Unified Communications & Collaboration India highlights. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration India highlights Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in India is behind the global trend, but firms
More informationwhite paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction
white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction Executive summary Contact centres historically conservative in their technology approach are being forced to make
More informationSecurity Consulting. Services Overview
Services Overview Dimension Data is a global technology services company, assisting its customers in planning, building and supporting their IT infrastructures. Dimension Data combines its expertise in
More informationEMEA BENEFITS BENCHMARKING OFFERING
EMEA BENEFITS BENCHMARKING OFFERING COVERED COUNTRIES SWEDEN FINLAND NORWAY ESTONIA R U S S I A DENMARK LITHUANIA LATVIA IRELAND PORTUGAL U. K. NETHERLANDS POLAND BELARUS GERMANY BELGIUM CZECH REP. UKRAINE
More informationbest practice guide Software-as-a-service Operations: Step-by-Step Best Practices
best practice guide Software-as-a-service Operations: Step-by-Step Best Practices Introduction Faced with intensifying competition, as well as a desire for more stable revenue streams and stronger customer
More informationwhite paper Strategy and Development: The Expanding Role of the Contact Centre
white paper Strategy and Development: The Expanding Role of the Contact Centre white paper The Expanding Role of the Contact Centre Executive summary Contact centres are assuming a more prominent role
More informationPerformance Optimisation
Performance Optimisation What could a 50% improvement in network performance mean to your business? At its most simple, performance optimisation is the addition of technology to a network, in order to
More information3 Steps to Transform your Business with Next-Generation Networking
e-guide The Wireless Revolution 3 Steps to Transform your Business with Next-Generation Networking Welcome to the era of the Wireless Revolution! With easy access to technology, setting up a wireless network
More informationConsulting and Professional Services. Strategic, architectural, operational and implementation expertise
Consulting and Professional Services Strategic, architectural, operational and implementation expertise How do you ensure the seamless integration of new and existing technologies and services not just
More informationopinion piece Consolidation Drives Network Performance 6 Feet Under
opinion piece Consolidation Drives Network Performance 6 Feet Under Contents Consolidation drives network performance 6 feet under 01 Centralisation, consolidation and virtualisation... is there a universal
More informationThe Future of Unified Communications & Collaboration Canada. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration Canada Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in Canada mirrors global trends, but is more advanced in
More informationSuccessful projects don t just happen
opinion piece Successful projects don t just happen What you need to know to avoid a project management meltdown Contents What you need to know to avoid a project management meltdown 01 Why do IT projects
More informationAdvanced Infrastructure
Your infrastructure is the backbone of your business The Information Economy, the Digital Age, the Virtual Generation and online replacing in-line is a reality and forms part of our daily lives. Each of
More informationAppendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
More informationForeign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund
Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000
More informationMAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO
MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),
More informationThe Future of Unified Communications & Collaboration South Africa. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration South Africa Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in South Africa is ahead of the global curve, with
More informationManaged Secure Infrastructure Service
Managed Secure Infrastructure Service A constantly evolving security threat landscape, increased pressure around compliance and the potentially devastating impact of a security breach means that businesses
More informationGlobal AML Resource Map Over 2000 AML professionals
www.pwc.co.uk Global AML Resource Map Over 2000 AML professionals January 2016 Global AML Resources: Europe France Italy Jersey / Guernsey 8 Ireland 1 Portugal 7 Luxembourg 5 United Kingdom 1 50 11 Spain
More informationWorld Consumer Income and Expenditure Patterns
World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income
More informationFDI performance and potential rankings. Astrit Sulstarova Division on Investment and Enterprise UNCTAD
FDI performance and potential rankings Astrit Sulstarova Division on Investment and Enterprise UNCTAD FDI perfomance index The Inward FDI Performance Index ranks countries by the FDI they receive relative
More informationThe Future of Unified Communications & Collaboration France. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration France Key findings from a major global Dimension Data and Ovum study highlights UCC infrastructure uptake in France is very advanced, but the French
More informationwhite paper Building Sustainability into Your Supply Chain Through e-procurement
white paper Building Sustainability into Your Supply Chain Through e-procurement Sustainability has become a critical component in corporate and government sourcing strategies. This is because one of the
More informationData Centre Relocation
opinion piece Data Centre Relocation Not just two guys and a truck Contents Foreword 01 Planning relocation: Everyone is a stakeholder 01 Logic, then physics 02 Prepare the target site 03 Execution: scheduling
More informationDividends Tax: Summary of withholding tax rates per South African Double Taxation Agreements currently in force Version: 2 Updated: 2012-05-22
Dividends Tax: Summary of withholding tax rates per South African Double Taxation Agreements currently in force Version: 2 Updated: 2012-05-22 Note: A summary of the rates and the relevant provisions relating
More informationThe Future of Unified Communications & Collaboration Netherlands. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration Netherlands Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the Netherlands mirrors global trends, with some
More informationTelephony Telephony a platform to connect, communicate and collaborate with confidence
Telephony a platform to connect, communicate and collaborate with confidence Your business needs reliable, flexible and secure communication tools to interact with your employees, customers and business
More information7 Demands Enterprises Must Make from Cloud Providers
7 Demands Enterprises Must Make from Cloud Providers When choosing a provider for your enterprise cloud, there is plenty to consider. How do you know a provider is actually enterprise-ready, despite their
More informationTriple-play subscriptions to rocket to 400 mil.
Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according
More informationConsolidated International Banking Statistics in Japan
Total (Transfer Consolidated cross-border claims in all currencies and local claims in non-local currencies Up to and including one year Maturities Over one year up to two years Over two years Public Sector
More informationThe Future of Unified Communications & Collaboration United Kingdom. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration United Kingdom Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the UK mirrors global trends, but is more advanced
More informationBangladesh Visa fees for foreign nationals
Bangladesh Visa fees for foreign nationals No. All fees in US $ 1. Afghanistan 5.00 5.00 10.00 2. Albania 2.00 2.00 3.00 3. Algeria 1.00 1.00 2.00 4. Angola 11.00 11.00 22.00 5. Argentina 21.00 21.00 42.00
More informationGlobal Effective Tax Rates
www.pwc.com/us/nes Global s Global s April 14, 2011 This document has been prepared pursuant to an engagement between PwC and its Client. As to all other parties, it is for general information purposes
More informationSecuring today s data centre
white paper Securing today s data centre The intelligent use of data is core to achieving business success. There is, therefore, an indisputable need to safeguard the data centre, where most data in its
More informationChapter 4A: World Opinion on Terrorism
1 Pew Global Attitudes Project, Spring 2007 Now I m going to read you a list of things that may be problems in our country. As I read each one, please tell me if you think it is a very big problem, a moderately
More informationThe big pay turnaround: Eurozone recovering, emerging markets falter in 2015
The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in
More informationSustainable Data Centre
white paper Sustainable Data Centre Tackling the Ever-rising Data Centre Energy Costs Why Only Do Half the Job? By Kari Baden Managing Director, Dimension Data Advanced Infrastructure A whitepaper on tackling
More informationMERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS
MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM www.imercer.com/cars Mercer
More informationopinion piece Security Consolidation and Optimisation
opinion piece Security Consolidation and Optimisation Are you maximising the return on your IT assets? Given the proliferation of security applications designed to combat IT breaches, you, like many organisations
More informationHow To Get A New Phone System For Your Business
Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not
More informationShell Global Helpline - Telephone Numbers
Shell Global Helpline - Telephone Numbers The Shell Global Helpline allows reports to be submitted by either a web-based form at https://shell.alertline.eu or by utilising one of a number of telephone
More informationYTD 2015-27 CS AWARDS IN AMERICAS
YTD 2015-27 CS AWARDS IN AMERICAS Argentina Bolivia Brazil Frontline Customer Service Team of the Year, All Industries (Bronze) Customer Service Department of the Year, Airlines, Distribution & Transportation
More informationContact Centers Worldwide
A Contact Centers Worldwide Country Tel.no. Supported lang. Contact Center Albania Algeria 852 665 00 +46 10 71 66160 Angola 89900 +34 91 339 2121 (Port) and Portuguese +34 913394044 +34 913394023 (Por)
More informationThe face of consistent global performance
Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls
More informationChart 1: Zambia's Major Trading Partners (Exports + Imports) Q4 2008 - Q4 2009. Switzernd RSA Congo DR China UAE Kuwait UK Zimbabwe India Egypt Other
Bank of Zambia us $ Million 1. INTRODUCTION This report shows Zambia s direction of merchandise trade for the fourth quarter of 2009 compared with the corresponding quarter in 2008. Revised 1 statistics,
More informationBT Premium Event Call and Web Rate Card
BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:
More informationSulfuric Acid 2013 World Market Outlook and Forecast up to 2017
Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and
More informationReporting practices for domestic and total debt securities
Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on
More informationUnderstanding the 12 Requirements of PCI DSS
opinion piece Understanding the 12 Requirements of PCI DSS Practical steps to achieve and maintain compliance Regardless of whether you are a retailer, service provider or a bank, if you process any form
More informationWorkforce Optimisation
white paper Workforce Optimisation Making Workforce Optimisation Your Handbook to Effective Operations Executive summary Contact centre operations are becoming increasingly complicated. The development
More information41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
More information