EXPECTATIONS FOR THE JOURNEY

Transcription

1 EXPECTATIONS FOR THE JOURNEY

2 Our Missio, Visio, ad Values Missio Wheato Fracisca Healthcare is committed to livig out the healig miistry of Jesus by providig exceptioal ad compassioate health care service that promotes the digity ad well beig of the people we serve. Visio Our health miistries will be recogized i each commuity we serve for superior ad compassioate patiet service, cliical excellece, as the health care employer of choice, ad the preferred parter of physicias. Values: Respect We value each perso as sacred, created i the image ad likeess of God, which gives worth ad meaig to each perso s life. Itegrity We value hoesty ad words ad actios that build trust. Developmet We value persoal ad professioal growth that combies the physical, emotioal, spiritual, ad relatioal aspects of life ad work. Excellece We value superior performace i our work ad service. Stewardship We value our resposibility to use huma, fiacial ad atural resources etrusted to us for the commo good, with special cocer for those who are poor.

3 Our Commitmet to Superior ad Compassioate Service Our patiets ad families deserve a welcomig, supportive eviromet the same kid of eviromet where we wat to work ad physicias wat to practice. To exceed the expectatios of everyoe we serve, our Values offer us a valuable roadmap o our jourey to excellece. Our Values i Actio Respect Our Value of Respect calls us to do ad say thigs that make those we serve feel welcome ad comfortable. At Wheato Fracisca Healthcare, we welcome each perso with compassio ad a carig heart. We celebrate idividuality ad strive to create a eviromet which reflects our Missio ad Values. The Value of Respect requires us to: Promote the sacredess of life from coceptio through death. Treat all people with digity, respect, ad compassio. Hoor diversity i practices of faith, traditios, ad culture. Recogize the good work ad accomplishmets of others. Ivite ad ackowledge cocers, suggestios, ad opiios of others. Whe appropriate, ivolve people i decisios that affect them. Protect persoal ad professioal privacy ad cofidetiality.

4 Here is how each of us ca demostrate our Value of Respect: Greet people with a smile, make eye cotact, ad call them by ame. If I do t kow someoe s ame, I itroduce myself ad ask how the perso would like to be addressed. Assist others i fidig their way aroud the orgaizatio. I take them to their destiatio or fid someoe who ca. Maitai the privacy of our patiets by kockig before I eter a patiet s room, closig curtais ad doors whe I leave, ad makig sure patiets are fully covered whe movig or trasportig them. Aswer the telephoe with a pleasat greetig, icludig my ame ad departmet. I ask for permissio to place the caller o hold; ad I make sure the caller reaches someoe whe a call is trasferred. Explai to those I serve what I am doig ad why. Ask them if they have ay questios or cocers, ad respod i a carig, uhurried maer. Do ot use cofusig medical jargo or acroyms whe I speak with those I serve. Ivolve patiets i decisios related to their pla of care ad esure that the iformatio I give them is thorough ad idividualized to their eeds. Ask those I serve about how I ca accommodate their eeds related to religious or cultural practices. Wear my ID badge at all times, ad maitai a eat ad clea appearace.

5 Itegrity Our Value of Itegrity calls us to do ad say the thigs that make those we serve feel cofidet i our professioalism ad our ability to meet their eeds. We are thoughtful, geuie, ad cofidetial i our relatioships ad iteractios with patiets, families, physicias, ad co-workers. We always do what is right for the patiet ad each other, ad we are proud to represet Wheato Fracisca Healthcare. The Value of Itegrity requires us to: Support i speech ad actios our orgaizatioal beliefs as a miistry of the Catholic Church. Reflect o our Missio, Visio, ad Values whe makig decisios. Uderstad ad follow all laws, regulatios, ad policies that apply to our work. Place orgaizatioal success above persoal gai. Commuicate truthfully ad expect others to do the same. Idetify ad resolve difficult issues. Here is how each of us ca demostrate our Value of Itegrity: I do ot talk about patiets where others ca hear me. Liste to those I serve without becomig defesive or makig excuses. Apologize for problems ad icoveieces without placig blame. Work to resolve complaits quickly, creatig a eviromet that makes it easy for those we serve to express cocers.

6 Speak highly of my orgaizatio ad co-workers. Whe I have cocers, I express them costructively to the appropriate perso ad work to fid solutios. Developmet Our Value of Developmet calls us to do ad say the thigs that will help those we serve kow that we are committed to uderstadig their eeds ad cotiually improvig our service to them. Aually, each of us sets clear goals beefitig the orgaizatio ad ourselves. We work idividually ad collectively to implemet plas to meet those goals. The Value of Developmet requires us to: Uderstad how our Missio, Visio, ad Values apply to our work. Begi meetigs ad evets with a spiritual reflectio. Seek out ad participate i opportuities for developmet. View chage as opportuity. Accept ad offer feedback that promotes respect ad leads to developmet. Orgaize work to maitai balace i our lives. Seek out educatio ad traiig to build job skills. Here is how each of us ca demostrate our Value of Developmet: Strive to lear more about those who speak differet laguages or have eeds related to race, culture, religio, socioecoomic status, disabilities, or sexual orietatio.

7 Ask for ad act o feedback from my co-workers ad supervisor to help me improve my job performace, icludig my iteractios with others. Accept my resposibility for supportig ad creatig the optimal patiet ad family experiece ad positive work eviromet. I take accoutability to complete all traiig for my job ad stay curret with ad other commuicatio expectatios. Excellece Our Value of Excellece calls us to do ad say the thigs that will help those we serve uderstad that we do everythig we ca to provide them excellet service. We strive to exceed expectatios by goig beyod the miimum required of us. The Value of Excellece requires us to: Exceed the expectatios of those we serve. Strive to exceed the requiremets of our jobs. Focus our work o efforts that lead to achievig orgaizatioal priorities. Seek to cotiuously improve the way we do work. Address challeges ad opportuities quickly ad creatively. Balace multiple ad ofte competig priorities. Work with others i the spirit of teamwork. Use best practices to help the orgaizatio achieve its goals. Make iformed decisios, cosiderig both short ad log-term implicatios. Evaluate plas, meetigs, work processes, ad behaviors based o expected outcomes.

8 Here is how each of us ca demostrate our Value of Excellece: Do what is eeded to be sure that my patiets experiece great teamwork amog their doctors, urses, ad staff members. Aticipate the eeds of others; offer assistace as eeded without beig asked. If a patiet complais of pai, take actio or otify the appropriate member of the care team so that there is o delay i respodig to the patiet s eed. Always ask those I serve if there is aythig else I ca do for them. Make sure patiets kow how to care for themselves whe they leave our care. I take actio wheever someoe has received less tha excellet service. Kow that servig others is the reaso we are here, so I remember to say thak you. Recogize my co-workers for providig superior ad compassioate service. Stewardship Our Value of Stewardship calls us to do ad say the thigs that will help those we serve kow we care about their eviromet. We make stewardship of resources a priority, avoidig wasteful or excessive use of orgaizatioal resources, or usig compay resources for our ow persoal eeds. The Value of Stewardship requires us to: Carry out our work resposibilities to support strategic ad fiacial objectives. Be accoutable for the successful completio of our work.

9 Advocate for public policy that provides basic services for those who have limited resources. Seek out opportuities to cotribute our resources of time, services, or moey to help those i eed. Make decisios about our time ad work resources that avoid waste ad duplicatio. Coserve atural ad evirometal resources. Maitai health, safety, ad security i the workplace. Here is how each of us ca demostrate our Value of Stewardship: Respect others time by beig o time for appoitmets ad meetigs. If I am delayed, I otify those waitig. Be accoutable to my work schedule ad the attedace policy. Pick up litter ad debris that I come across i hallways, work areas, patiet care areas, ad meetig rooms. Maitai a safe eviromet by keepig locked doors locked, makig sure visitors wear their visitor badges, ad callig upo security to help keep our work eviromet safe. Whe I see somethig that eeds attetio, such as a bured out light bulb or a spill, I otify evirometal services. Park oly i desigated areas. Participate i evirometal sustaiability iitiatives, icludig recyclig. Get ivolved i Missio activities i the commuity that help those i eed.

10 Our Promise to Our Patiets ad Families At Wheato Fracisca Healthcare, we recogize our patiets as idividuals with uique physical, emotioal, spiritual, ad cultural eeds. As a compassioate, faith-based health care provider, we believe developig a positive relatioship with our patiets ad families is essetial to the healig process. What s importat to you is importat to us. Together with you, we will work to maage your health care eeds. To carry out our Missio of providig compassioate ad exceptioal health care, we will: Provide a welcomig eviromet. Itroduce ourselves ad explai what we are doig ad why. Treat you with digity ad respect. Give you the iformatio you eed to make decisios. Work to aticipate ad respod to your eeds. Make sure you kow how to care for yourself whe you leave our care. We promise to support ad guide you throughout your health care experiece from your first iteractio with us through the billig process. We are passioately committed to makig our commuity stroger, healthier, ad better. Nothig is more importat to us tha your health ad well beig.