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1 About Us Our Service Quality Restoration Planning 866 RECOVER Restoring Your Business Contact Information

2 Disasters happen fast. It s our job to respond even faster. A company you can trust to help minimize interruption. At ServiceMaster Clean, there s a reason why we provide commercial clients with the utmost in disaster restoration service, response time and professionalism. When your business is damaged or devastated by a disaster, you want a company you can trust to help minimize interruption. A company that has a local response that s second to none. And at ServiceMaster Clean putting your business back in business, while restoring peace of mind, is what we re all about. We invite you to get to know us and see how we can offer that same level of quality and peace of mind to your business.

3 Our service IS as impressive as our response. The quality of our commercial disaster restoration service and the speed at which we deliver it are what set ServiceMaster Clean apart. Because we re local, you can rest assured knowing we ll be in your area before the job, during the job and after the job too. We re able to offer this local presence thanks to our nationwide footprint. With more than 600 locations, we can deliver the resources your business needs at a moment s notice. Unexpected disasters also require an attentive end-to-end service provider. And ServiceMaster Clean offers you a high level of service along with an equally high level of accountability. That s why we provide you with a written scope as well as communicate with you continuously, monitor costs and keep a close eye on safety. Simply put, at ServiceMaster Clean, we ll do whatever it takes to help minimize the interruption to your business, and do so as efficiently and effectively as possible. We ll be there quicker. Restore the business faster. And do the job better. No matter where you are, you can be sure there s a ServiceMaster Clean commercial disaster restoration team ready to respond at a moment s notice. And if you need the strength of our national resources, we can also deliver those right to your backyard. But our benefits to you go far beyond that Billion From the initial emergency response to the final step of restoration, we are the single-source solution you can rely on. Because of our 12 strategically positioned large-loss command centers, we re able to rapidly deliver unprecedented response to large commercial losses throughout the U.S. With 50-plus years in the restoration industry, ServiceMaster brings both the experience to get the job done and commitment to make sure it s done right. Thanks to our more than 600 certified franchises, you can feel confident knowing that our vast resources are available should you need them. With the backing of ServiceMaster, a $3 Billion company, you get the assurance of superior support when you choose ServiceMaster Clean. While there are many reasons to choose your local ServiceMaster Clean, they all aim to achieve one goal: to minimize business interruption. So you can be sure that if the time comes, we ll be ready.

4 Every disaster is unique so every restoration plan should be too. At ServiceMaster Clean, we know that commercial disasters can come in many forms. Whether it s a tornado, earthquake, fire, hurricane, flood or water damage, your restoration plan will be tailored to minimize your business interruption. We re able to do this because we live where you do. So you can have peace of mind knowing our recovery experts will be on site at a moment s notice. And if your disaster requires more manpower, ServiceMaster Clean can draw from our enormous wealth of quality resources that are spread across our nationwide locations. In fact, we have an impressive track record of minimizing business interruption that stretches over more than 50 years. We ve been able to do that by offering the following services*: We know your industry as well as we know our own. When you re faced with a disaster, you want a resource to turn to that knows the ins and outs of your specific industry. At ServiceMaster Clean, we have extensive experience in a number of industries, including: Education Retail Government Places of Worship Healthcare Manufacturing Hospitality High-Rise and Commercial Office Space Military Telecommunications Multi-Family With so many industries out there, you can rest assured knowing your local ServiceMaster Clean commercial disaster restoration team has the experience and expertise necessary to minimize business interruption. So when disaster strikes and you don t know where to turn, turn to us. Pre-loss Planning Emergency Mitigation Services Emergency Power Board-up Building Stabilization - Drying/Dehumidification and Water Extraction - Soot, Smoke and Odor Removal Controlled Renovation Project Management and Consultation Services Reconstruction Services Data and Document Recovery Electronics Restoration Antiques and Fine Art Restoration Sublimation Drying No matter your situation, ServiceMaster Clean has the solutions and resources to quickly solve it. *Services may vary based on location.

5 Plan for the unplanned with 866 RECOVER. When the unexpected happens, expect nothing but the best. When it comes to disaster planning, preparing for the worst is your business s best course of action. That s why the ServiceMaster Clean 866 RECOVER Program is designed to help you plan ahead in order to minimize business interruption in the event of a disaster. As a client of 866 RECOVER, you receive more than our rapid response and network of resources. You also get our renowned service, which includes a dedicated point person who has experience in your community and who gets to know you and your business. So you can be sure that if the unexpected happens, ServiceMaster Clean will be prepared to bring your business everything needed to help it get up and running. Priority Response Pre-loss Planning 24/7/365 Emergency Response Network Single-Source Solution Unparalleled Resources Industry-Approved Pricing If your business has national/regional locations, you also receive these additional benefits: Centralized Billing Consistent Results Locally Owned Businesses Backed by National Resources

6 There s no job too big or small. At ServiceMaster Clean, everyday commercial losses are our specialty. Disasters come in all shapes and sizes. And rest assured, we handle them all. Should your business sustain a major, complex loss requiring extensive resources, ServiceMaster Clean can manage these needs through our ServiceMaster Recovery Management commercial large-loss specialists. The SRM experts manage large-scale restoration projects all over the globe, day after day, year after year. So, if your business restoration requires a specialty expertise, large-scale project management or additional resources, look no further than your local ServiceMaster Clean representative, who can access all the extensive recovery resources available through SRM. When the world is on your shoulders, we ll be the local shoulder you can lean on. Restoring your business starts by calling the Restoring Peace of Mind experts. To discuss the needs of your business, talk to a knowledgeable and experienced professional at your local ServiceMaster Clean location, or learn more at So if the unexpected happens, expect nothing less than the quality and fast response of the commercial disaster recovery experts at ServiceMaster Clean. We ll be ready. Like ServiceMaster Clean, SRM delivers the dependability, reliability and accountability of having one point of contact throughout your recovery. Plus, by providing a wealth of qualified personnel, including recovery management specialists and commercially certified first responders, SRM will bring you experience, fast response and resources that can minimize business interruption and mitigate claim severity for jobs of any size. Whether you re across town or across the country, ServiceMaster Clean has the local and national resources to get you back in business faster.

7 866RECOVER.com RECOVER ( ) When the unexpected happens, Be ready ServiceMaster Clean. All rights reserved. Services provided by independently owned and operated businesses. Services may vary upon location.