Why Kampyle? Kampyle is dialing back the clock to an era when the customer was king and businesses were driven by understanding his needs.

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1 COMPANY PROFILE

2 Who We Are Kampyle is a group of innovative, creative and engaged people who are enthusiastic about our customers, our work, our families and our diverse interests. Together, we have developed customer experience management (CEM) solutions that help enterprises strengthen bottomline results by placing the customer at the very heart of all business activity. Data-driven Kampyle solutions allow stakeholders to understand their customers, engage them effectively, and act in real time to optimize customer acquisition and retention, and business performance. At Kampyle, we are committed to working hand-in-hand with our customers to develop tailored solutions that achieve immediate, measureable business results. Founded in 2007, today Kampyle is a global company with offices in Atlanta, Boston, London, Sydney and Tel Aviv. Kampyle has enabled over 65,000 companies in 192 countries worldwide to engage with hundreds of millions of customers in over 60 languages. 2

3 Why Kampyle? Long ago, before automated customer phone service and the internet, business was personal. A baffled or frustrated customer could ask for assistance or speak to a manager. Staff was on hand to offer help or a kind word. Bankers and retailers often knew their customers names, preferences and needs. Marketing managers and C-level executives could simply observe activity on a sales floor or speak to customers to understand what they wanted and what they did not and adapt offerings accordingly. The digital marketplace has long held the promise of providing a highly personal service experience. From the early days of user anonymity, online tools and technologies were developed to enable businesses to know a bit about visitors, but not enough to personalize the experience and really engage with each customer in the most productive way. And now, when a wealth of data is available, few businesses have the necessary tools and expertise to translate that data into understanding the customer, engaging with her, and optimizing communications to provide excellent customer-centric encounters across all departments and activities. Kampyle is dialing back the clock to an era when the customer was king and businesses were driven by understanding his needs. Kampyle leverages sophisticated analytics, keen insight and focused methodologies to empower every enterprise department to make better decisions and achieve better results. We help you put the customer at the center of all your activity online, in the store and on mobile devices. 3

4 What Kampyle Solutions Do for You Kampyle solutions help organizations continuously optimize their online and in-store activities to better meet customer needs and to positively impact business results. Increase satisfaction and loyalty Understand and optimize the user experience Identify the impact of digital effort on satisfaction Track satisfaction and loyalty metrics Increase conversions Identify issues at specific touchpoints and throughout the customer journey Develop data-based hypotheses for A/B testing Alert relevant teams to critical issues in real time Identify leakage in online funnels Decrease cart abandonment Uncover unknown issues in customer processes Deliver differential incentives in real time based on customer value and anticipated behavior Reduce support costs Redirect customers to the information or services they need in real time Selectively escalate customers to higher cost support options Maximize long-term value Generate leads and retarget prospects Distinguish overall brand issues from issues that impact specific channels Reduce customer churn Reduce bounce and maximize ad revenues Prioritize issues according to customer impact Create a seamless experience across website, mobile and in-store channels 4

5 E-commerce Financial Services Travel Telecom Energy Utilities Media Not-for-Profit Manufacturing Public Sector Kampyle Enterprise Solutions analysis to effectively target your key Each powerful Kampyle enterprise solution is custom designed to address the pressing business issues that face every department in your organization. Our seasoned Professional Services experts work closely with each client to understand your goals and key performance indicators and to design a solution that enables you to achieve those goals. Together, we develop a unique and fine-tuned bespoke solution that enables your enterprise to optimize performance and implement automated activity based on sophisticated analysis of customer behavior and qualitative data. Testing based on guesswork and assumptions is an inefficient and unsystematic way to optimize performance and yields uncertain results. The six-step Kampyle methodology leverages objective data collection and performance indicators (KPIs). We start by clarifying business objectives and identifying where to focus optimization efforts for best business results. We help you identify and implement improvements that yield most impact on improving KPIs without getting sidetracked by unlimited fixes that use up precious resources yet offer little or no return. Key Kampyle Facts Established in 2007 Insights from millions of customers Multi-channel data collection Serving clients in 192 countries in 60 languages 5

6 Talk to us! BOSTON LONDON TEL-AVIV SYDNEY United States United Kingdom Israel Australia Copyright Kampyle Ltd All rights reserved. This presentation is confidential and remains the property of Kampyle Feedback and Customer Engagement Solutions. Unauthorized use, copying distrbution or disclosureof the included information is strictly prohibited

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