Description of training units (of each module

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1 Learning Module title: Facilitating job seeking in the telecentre Position within the curriculum: Stage 2 (consolidation step) / Category 3 (Methodological skills in the development of transversal projects) Profile entrance of students: Minimum of 4 months of professional or volunteer experience accompanying vulnerable groups in a job guidance process and / or Minimum of 4 months of professional or volunteer experience as e-facilitator in an on-line centre Knowledge: Basic knowledge of on-line centres Basic knowledge of classic job seeking and / or professional guidance processes Basic knowledge of job market and employment policies at local, regional and national levels Basic knowledge of employment characteristics on the territory where he / she operates Skills: Technology standard skills (office, multimedia) Relationship skills in dealing with the groups involved Relationship skills in approaching relevant local actors promoting employment Competencies: Standard on-line centre management skills. Planning activities for key groups. Animating training sessions (face to face and / or at distance) Output Profile of students Profile of e-facilitator for social inclusion facilitating job seeking pathway of groups and / or individuals in the on-line centre (through the accompaniment of job seekers in an employability improvement path notably with web 2.0, the e-facilitator is actively involved in missions of social inclusion using ICT sources and advanced web 2.0 tools) Knowledge: Knowledge of basic and advanced job seeking and / or job guidance tools and processes Knowledge of web 2.0 based techniques of job guidance Knowledge of the added value of social media for promoting employability of job seekers and more specifically, vulnerable target groups Knowledge of the local environment for connecting the work done in the on-line centre to local realities, and existing expertises and actors. Skills: Acquire skills in the course of collaborative work. Management skills of essential technological tools. Skills in dealing with groups of potentially different level of ICT knowledge Competences: Management skills of essential technological tools. Management of basic job research tools Management of web 2.0 tools for facilitating employability improvement Planning job guidance workshops in the on-line centre, from basic to advanced levels QA (Quality Assurance) : Description of training units (of each module of each module): Title of the Learning Units Duration Learnings aims/outcome Learning Contents (What is taught) Pedagogies and Educational Methods (How) Techniques, Instruments and Materials Learning Unit Actors (Who) Evaluation

2 Opening Module Unit Introducing Module available 1 hour of dedication To familiarize with the learning environment: To familiarize with the platform and its functions; To understand the overall objectives, contents and methodology of the module; To understand tutor's role; To understand the evaluation system and criteria. To use the platform To complete student personal profile; To manage interactive tools; To manage the communication with students and tutor. We offer the student the opportunity to access the platform a few days before the start of the module in order to provide him/her with relevant information about the course and module in order to facilitate his / her access to resources and participation in the module activities in the following units. The only tasks of the Introduction Unit are: Introduce oneself in the Introduction Forum ; Complete ones personal profile; Consult the Bulletin Board and the Introduction forum to read the messages from the tutor/other students. Module presentation: Module objectives. Module contents. Module target. Module structure and methodology Personal and technical requirements Tutorship of the Module Forums Module plan Information about how to the use the platform: Short guide about the Use of Moodle platform. Guide to retouch the photo of your profile. Bulletin board and news Forum presentation of the students and tutors Informative and participative forums: The Bulletin Board (tutor s informative messages only) The Introduction Forum (interactive introduction of students and tutor) Students and tutors No evaluation is foreseen. The Introduction Unit is a start-up unit aimed at facilitating the learning process that starts with Unit 1. It is also an instrument to check students' motivation in order to prevent drop-outs. Therefore, selected students that don't access the platform during the Introduction week are substituted with enrolled students in the waiting list.

3 Unit 1: Defining, assessing and diagnosing the situation To think about the issue of job seeking and / or guidance in the on-line centre Getting familiar with assessment tools that will be used with the users and identify assets of the on-line centres for facilitating job research To acquire necessary competences to use assessment and diagnosis tools Defining the concept of employability and its use in a context of on-line job research Identifying the assets of the on-line centre to promote employability and its role in the local environment Defining the role of the e- facilitator (what he / she is/is not) Evaluating the user s situation when he / she enters the on-line centre Identifying the resources available in the local environment to promote employability Identifying of the possible use of the assessment tool, notably considering the diverse typologies of job seekers publics of the on-line centre A prior definition of the term employability is needed to better appropriate the tools, the methods and the whole process of facilitating job seeking in the on-line centre. It is offered to the students an individual task of thinking and awareness rising on key aspects of employment in the local environment. This first task enables each student to professionalize the process of facilitating job seeking in the on-line centre (task / exercise: draft a report on the environment where she / he operates). Then the students are gradually invited to bring their reflection up to the group by collecting resources available at local, regional and national level related to employability improvement (contribution to a wiki). The gradual and logical methodology of this unit enable the students to define their own role (role of e- facilitator) in relation to the promotion of employability and the facilitation of job seeking for groups and / or individuals in the on-line centre. Reading 1 : Définir, évaluer et diagnostiquer l environnement [Define, evaluate and diagnosticate the environment, is a reading to facilitate the identification of the assets for promoting employability of users in the local environment] Reading 2 : Le point de départ de l utilisateur [The starting point of the user helps the student to identify the user s situtation when he/she enters the telecentre] Reading 3 : Le rôle de l animateur multimédia [The e-facilitator s role, enables the student to get to know how the e-facilitator can be facilitating the users in their job research in the telecentre] URL: Baromètre TIC [the ICT barometre for employability is an online questionnaire addressed to the user that evaluates the knowledge and competences of the user in the field of ICT] Extra Reading: L employabilité : de la politique de l emploi à la gestion des compétences [Employability : from policy for employment to management of competences] Extra URL: Test d orientation [Guidance test] Extra Reading: Questions pour identifier le point de départ de l utilisateur [Questions to identify the starting point of the user] Extra Reading: Guide pour agir Pole Emploi Comment élaborer des projets professionnels [Guide for action from the national Agency for Employment How to elaborate professional projects] Extra Resource : Forum on technical vocabulary [Forum on technical vocabulary] Students and tutors Task 1: Write a report on the local environment of the on-line centre in relation with employment Task 2: Discover, try for oneself the ICT Barometer for employability and share your views on the Forum Task 3: Participation in the discussion forum Le Centre multimédia, l Animateur et l Utilisateur Task 4: Compile available relevant resources (links) in terms of employability in your environement and add it on the wiki. Self Evaluation Unit 1 Finally, the students are provided a key tool for diagnosticating the user s level and ability to get to know and use basic and / or advanced tools for job search and employability improvement, through the discovery of the ICT Barometer for employability.

4 Unit 2: Developping employability: some basic resources Getting familiar with tools that users will need in order to develop basic digital competences To learn to define some objectives with the users and to refine the profile of the users as job seekers, using appropriate tools To deal with the basic tools: CV and cover letter. Distinguish different kinds of CV for different uses. Study cover letters. Study of the content they both should provide. To facilitate an initiation to office tools for the users to create a CV and a cover letter (with Microsoft Office and Linux) To put the user in situation by making a fake job interview The unit focuses on dealing with the essential documents the users will have to use to get ready for seeking for a job: CV, cover letter, and the interview. Before dealing with these resources, the students learn to define objectives and of professional profiles with the users The students are, in this unit, working on a programme for basic training of the users for their employability. Using appropriate tools, they learn to apply methods and advices in a step by step pathway, personalized depending on the public. It also integrates the resources available on-line for employability in the local context. They finally get familiar with job interviews simulation techniques, as the ultimate step of the unit training. Reading 1: Ressources personnelles élémentaires pour la recherche d emploi [Personal elementary resources for the job research] Reading 2: Conditions requises et connaissances élémentaires pour la recherche d emploi sur Internet [Required conditions and elementary knowledge for job research on Internet] Reading 3: La lettre de motivation [the Cover letter] Reading 4: Le Curriculum Vitae CV Reading 5: L entretien d embauche [the job interview] Extra-Reading 1: Formation Windows créez votre premier document Word 7[Windows 7 training create your first Word document] Extra-Reading 2: Principes du traitement de texte sous Linux [Principles of Linux Office tools] Extra-Resources: Exemples et trames de CV et lettres de motivation [Examples and templates for CV and cover letters] Extra-Resources: Exemples de lettres de motivation (assistante commerciale) [Examples of cover letters (Commercial assistant] Extra-Resources: Exemples de CV [CV templates] Extra-Resources: Trame de CV chronologique inversé [Inversed Chronological CV template] Extra-Resources: Trame de CV thématique [Thematic CV] Extra-Resources: Trame de CV européen [European CV template] Extra-Resources: Exercice de simulation pour l entretien d embauche. Jeu de rôle [Fake job interview exersice] Extra-Resources: Glossaire de termes [Glossary] Students and tutors Task 1 : elaborate a programme of basic training for employability Task 2 : Forum : feedback on the exercice done Task 3 : Wiki : List of resources for improving abilities and competences of the users Task 4 : Forum : activities promoting basic employability Self Evaluation Unit 2

5 Unit 3 Internet resources for employability To manage efficiently resources for job research on Internet To discover advanced resources and web 2.0 based tools for on-line job seeking. To facilitate both passive and active activities for users to search for a job on Internet To manage an on-line job research data base To facilitate and to guide users in uploading their CV on professional networks To facilitate the access to job offers using RSS flux (syndication of contents) To manage the users digital identity and raise awareness on this topic The students are dealing with advanced techniques and tools for managing job research in the on-line centre. By manipulating job data bases and on line professional networks, they are provided with a supplementary level of job research in relation with ICT. The Web 2.0 dimension of the job research is analyzed in this unit: that means that students get familiar with concepts of RSS flux / syndication of contents, but also, respect and protection of users digital identity. The Web 2.0 tools are integrated in the employability resources of their on-line centre. Reading 1: Ressources et banques d emploi [Resources and job banks] Reading 2: Réseaux sociaux professionnels [social and professional media networks] Reading 3: l identité numérique [Digital identity] URL: un jeu en ligne pour alerter sur l importance de l identité numérique [Serious game to raise awareness on the digital identity] Extra-Reading: Linux et les outils Internet [Linux and Internet tools] Extra-Reading: La syndication des contenus [Syndication of Contents] Extra-Reading: Présentation de Gmail [Gmail presentation] Extra-Reading: Syndication d offres d emploi sur Keljob [Job offers syndication on an online job bank] Extra-Reading: S inscrire sur les réseaux sociaux et partager les outils Web 2.0 [Register to social networks and share Web 2.0 tools] Extra-URL: Aide pour surfer sur le net avec Internet Explorer [Help for using Internet Explorer] Extra-URL: CV créatifs [Creative CV] Students and tutors Task 1: make a guide for the users to know how to start a job research on-line Task2: Forum: feedback about the exercice Task 3: Wiki : collect advanced employability resources on Internet Task 4: Forum: discussion on digital identity Self Evaluation Unit 3 Unit 4 Monitor the process: organize a job research workshop in the on-line centre To organise job research workshops To manage a data base for job research To manage resources for job seeking (studied during the previous units) to think of a scheduled session of job research To manage identified steps for an optimized job research to plan a job research workshop To animate a job research workshop and plan follow up of users The students are applying all the knowledge and skills he or she acquired from the previous units: They collect all the datas and resources available in a cabinet for employability and put it in shape by creating a practical guide They are planning activities of guidance of the users by working on the organization of job research workshops They learn how to integrate follow up and evaluation, using appropriate tools, of the users pathway. Reading 1: «L armoire employabilité» [Employability cabinet] Reading 2: Guide des bonnes pratiques de la recherche d emploi [Guide of good practices for job research] Reading 3: Ressource intéressante: atelier en 7 étapes pour faciliter la recherche d emploi en centre multimédia [Interesting resource : workshop in 7 steps to facilitate the job research in the telecentre] Extra-resources 1: Trame de planning [template of weekly planning] Extra-resources 2: Fiche de suivi [Follow-up sheet] Students and tutors Task 1: Exercice: collect resources to be used for the «employment cabinet» of your on-line centre Task 2: Forum: feedback about the exercice Task 3: Forum: working on methodologies to be implemented in order to promote employability in the online centre. Self Evaluation Unit 4

6 Closing module Unit Forum and evaluation questionnaire 10 days available 1 hour of dedication To assess knowledge/skills acquired The final exam is a 12 questions quiz which is to be complemented in a limited amount of time (12 minutes). The questions asked concern the 4 units of the course. Final exam Feedback forum Evaluation Questionnaire Students and tutors Task 1: Final Exam Task 2: Final forum Task 3: Evaluation questionnaire CONTACT:

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