Setting up a monitoring and remote control tool

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1 Setting up a monitoring and remote control tool Oral examination for internship - Second year of Master in Computer Sciences Kevin TAOCHY Department of Mathematics and Computer Sciences University of Reunion Island June 20, 2014

2 Context End of study internship Placement length : 24 weeks Place of internship : Conseil Général de la Réunion Project : Supervisor : François BOYER, Project Manager Fellow-internee : Patrick IRSAPOULLE, Student

3 Content 1 Place of internship

4 Presentation Objectives Service Support Utilisateurs DEMS Organization 4 / 22

5 Presentation Objectives Service Support Utilisateurs Objectives To insure a constantly evolving, preventative and corrective maintenance of the IS To develop electronic administration To train and assist the employees of Le Conseil Général 5 / 22

6 Presentation Objectives Service Support Utilisateurs Service Support Utilisateurs : Person in charge : Laurent Prunella Working groups : Supplies - Telephony - Maintenance Objectives : 6 / 22

7 Introduction Problématique Objectifs Request : Network hardware (computers, printers) Technical analysis tool Situation : Superfluous interventions Fuel consumption Monopolization of means 7 / 22

8 Introduction Problématique Objectifs Problem : How to reduce the number of avoidable call-outs for techniciens by increasing remote assistance? 8 / 22

9 Introduction Problématique Objectifs Objectives : Useful informations for technicians To search and display data Setting up the application / Security 9 / 22

10 Les enjeux Planning et ressources Outil de développement Application réalisée Les Enjeux : Augmenter le nombre d interventions Satisfaire encore plus les agents du Conseil Général Améliorer les conditions de travail 10 / 22

11 Les enjeux Planning et ressources Outil de développement Application réalisée 11 / 22

12 Les enjeux Planning et ressources Outil de développement Application réalisée 12 / 22

13 Les enjeux Planning et ressources Outil de développement Application réalisée Solution choisie Ruby On Rails. Open-Source, structuré, Kerberos, Passenger Phusion. 13 / 22

14 Les enjeux Planning et ressources Outil de développement Application réalisée Diagnostic plutôt que supervision pure Poste de travail : Nombre trop important de postes Requêtes à l instant t Administration à distance Imprimante : SNMP, Nagios Base de données Centreon, résultats rapides Discovery 14 / 22

15 Les enjeux Planning et ressources Outil de développement Application réalisée Problèmes rencontrés Barrière Linux - Microsoft Pas de commandes DOS adaptées à la console Unix Édition de Registre Windows + Création de protocole Des imprimantes mal nommées Norme non respectée Procédure de nommage à appliquer Problèmes de droits pour l exploration du réseau depuis Apache 15 / 22

16 Les enjeux Planning et ressources Outil de développement Application réalisée Fonctionnement final de l application : Livrables Documentation technique et manuel d utilisation 16 / 22

17 Les enjeux Planning et ressources Outil de développement Application réalisée Les interactions autour de ce projet : 17 / 22

18 Formation Prise en main de l outil informatique Autres projets Formation Prise en main de l outil informatique : Thèmes : Windows 7, Microsoft Office, Navigation Web et Messagerie interne. 7 sessions d une journée, 90 personnes formées Logistique Vraie réussite 18 / 22

19 Formation Prise en main de l outil informatique Autres projets Autres projets : Interventions sur site, clonages de postes Configuration d une application de gestion de stock pour le recensement du matériel obsolète 19 / 22

20 Conclusion Perspectives Conclusion : Application quasiment terminée, design à revoir Version mobile non réalisée Un retour très positif de la DEMS Expérience humaine très enrichissante 20 / 22

21 Conclusion Perspectives Perspectives : Des suggestions de matériel faites dynamiquement Étendre l utilisation de l outil vers d autres équipements en réseau? 21 / 22

22 MERCI DE VOTRE ATTENTION

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