1 Service Guide
2 Next-Generation Phone Service MegaPath works harder and smarter to help businesses compete like never before. You get all the functionality of a large enterprise phone system while saving time and money. MegaPath combines simplified calling plans with flexible long distance options and advanced IP features to enhance productivity. MegaPath can be purchased as a stand-alone solution bring your own broadband or as a fully integrated Voice and Data solution. When combined with MegaPath Internet access, MegaPath delivers guaranteed Quality of Service (QoS) for crystal clear call quality and reliability. With our self-install option, you can be up and running in about a week. Or, you can opt for a fully-managed installation with an onsite technician. Our mobility application gives you even more freedom with the ability to make and receive phone calls and update your call settings on the fly using your smartphone. Add MegaPath Unified Communications to and get more ways to stay in touch. Improve productivity and support mobility with chat, presence, video calling, screen sharing, and SMS texting - integrated with voice calling in a single interface. MegaPath Unified Communications features are available with MegaPath and support desktop, mobile, and tablet devices. Calling Plan Overview Plans Seat Plans (All plans include unlimited local calling.) Calling Plan Details National Long Distance International Long Distance Employee - Global For employees with global calling needs nationwide calling to the lower 48 states and Canada calling to 22 countries* Enterprise Plan Employee Global Plan (above) PLUS Unified Communications and Call Recording nationwide calling to the lower 48 states and Canada calling to 22 countries* Employee National ( Business Voice ) Plan For employees calling nationwide nationwide calling to the lower 48 states and Canada
3 Calling Plan Details National Long Distance International Long Distance Premium Business Voice Employee National Plan (above) PLUS Unified Communications nationwide calling to the lower 48 states and Canada Employee - Local For employees with minimal long distance calling needs Common Line - Local Basic dial tone-only service with metered usage Best for a conference room phone, lobby phone, or other low-use applications such as visitor/guest phones Common Line - National Basic dial tone-only service with calling nationwide Best for a conference room phone, lobby phone, or other low-use applications such as as visitor/guest phones nationwide calling to the lower 48 states and Canada Receptionist - Global Includes a software application that allows employee to view phone status of users For employees with global calling needs nationwide calling to the lower 48 states and Canada calling to 22 countries* Receptionist - National Includes a software application that allows employee to view phone status of users For employees calling nationwide nationwide calling to the lower 48 states and Canada
4 Calling Plan Details National Long Distance International Long Distance Receptionist - Local Includes a software application that allows employee to view phone status of users For employees with minimal long-distance calling needs Shared Line - Local Includes Key System features such as shared-line appearance and direct intercom paging For customers with minimal long-distance calling needs Shared Line - National Includes Key System features like shared-line appearance and direct intercom paging For customers calling Nationwide nationwide calling. Includes lower 48 and Canada Call Center Agent - Local Premium feature set with the ability to join and have access to one or more Call Center Queues For agents with minimal long-distance calling needs Call Center Agent - National Premium feature set with the ability to join and have access to one or more Call Center Queues For agents calling Nationwide nationwide calling. Includes lower 48 and Canada
5 Calling Plan Details National Long Distance International Long Distance Call Center Agent - Global Premium feature set with the ability to join and have access to one or more Call Center Queues For agents with global calling needs nationwide calling to the lower 48 states and Canada calling to 22 countries* Call Center Supervisor - Local Premium feature set plus the ability to monitor, barge in and reorder calls in one or more Call Center Queues For supervisors with minimal long-distance calling needs Call Center Supervisor - National Premium feature set plus the ability to monitor, barge in and reorder calls in one or more Call Center Queues For supervisors calling Nationwide nationwide calling to the lower 48 states and Canada Call Center Supervisor - Global Premium feature set plus the ability to monitor, barge in and reorder calls in one or more Call Center Queues For supervisors with global calling needs nationwide calling to the lower 48 states and Canada calling to 22 countries* * 22 countries include Austria, Belgium, Canada, Chile, China, Denmark, France, Germany, Hong Kong, Ireland, Italy, Malaysia, the Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, and the United Kingdom
6 Features Features Description Mobility/Routing Features Advanced Call Forwarding Find Me/Follow Me MegaPath Anywhere Sequential Ring Simultaneous Ring Teleworker Solution Voice Communications Toolbar Voice Manager Define your own call forwarding rules. You can forward all of your calls to another destination, or just forward calls when your line s busy, or when you don t answer. Or, you can define criteria for certain incoming calls to be redirected to specified destinations. A combination of Simultaneous and Sequential Ring, it allows users to define how incoming calls are routed or forwarded to individuals or groups of inbound callers, ensuring that you receive important calls whether you re at your desk, on the road, or anywhere else. Get one-number calling from any device. Your calls appear to originate from your VoIP number and all of your calls are routed through your interface. Make or take calls using your desk phone, conference room phone, computer softphone client, or smartphone. Move a call from one device to another without disconnecting the call. Avoid missed calls by having up to five phone numbers ring in a specified sequence when incoming calls meet specific criteria. Handle incoming calls more efficiently. Incoming calls ring up to ten phone numbers or extensions at the same time. Enables a remote location to use an IP phone without the aid of a dedicated voice gateway or MegaPath connectivity. One phone per remote location. Make and receive telephone calls and manage your most used calling features from within Microsoft Outlook, Internet Explorer and Firefox. A simple-to-use Web application allows users to make and receive phone calls, change routing, and turn features on or off as needed, with a single click. You can access on your smartphone or PC.
7 Collaboration Features Audio Conferencing N-Way Calling Unified Communications Host audio conferences using simple, intuitive desktop and mobile clients. Each user gets a conference code and leader PIN number for on-demand audio conferencing 24 hours a day, 7 days a week. Record conferences and share the recordings later. Outlook integration toolbar allows you to easily create meeting invitations with audio conferencing information. Available with toll-free access number. Add up to 13 participants to an active call. See which contacts are online, and then, in a single click, contact them via an HD video call, voice call, instant message, SMS text, or screen share all within the same application from any device. MegaPath UC includes desktop, smartphone and tablet clients for all major OS platforms. Admin Features Management Portal Administrators have control of all users across all office locations. No need to tie up your IT department or keep telephony specialists on staff. Administrators can chat with support; manage support tickets; port phone numbers from your previous provider; order new services and phones; access calling records; and pay your bill. System Features Account Codes Company Directory E911 service Music/Message on Hold Receptionist Console Shared Call Appearance Assign certain calls to specified accounts for tracking purposes. List of company contacts directory (available on Polycom phones). Local emergency operator assistance. Play music or a recorded message when the call is on hold or parked. Receptionist Console is an intuitive, browser-based app that greatly streamlines live call handling. It enables a receptionist or group administrator to monitor phone status for selected employee phones and easily manage incoming calls. Users can route calls, perform announced and unannounced transfers, set up impromptu 3-way conferences, and more. Allows users to configure a second device for making and receiving calls with their account when they are away from their desks. Available only with Shared Line seat.
8 Business Features 0 Out Voic Option Enables callers to exit voic by pressing 0, and be redirected to an operator or other specified phone number. Alternate Numbers Anonymous Call Rejection Busy Lamp Field Call Logs & Call Detail Records Call Notify Call Park Call Pick Up Call Return Call Transfer Call Waiting Calling Line ID/Blocking Calling Party Category Consultation Hold Customer Originated Trace Directed Call Pick-up with Barge-In Use up to ten alternate phone numbers in addition to your main phone number. Assign one of four distinctive ring patterns for each alternate number and each distinctive ring pattern has a distinctive call waiting tone. Reject calls from anonymous parties. The user s phone does not ring and there is no indication of the attempted call. Callers are notified that the called party is not accepting calls from restricted callers. Plays the role of an attendant console on the phone of a user monitoring several lines on their phone. Typical application is for a receptionist. Displays records of the user s most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs. When enabled, a user can define criteria for certain incoming calls to trigger an notification to a user-specified address. Hold a call and retrieve it from another station within a group. Enables a defined user to answer any ringing line within their pick-up group. Call the last party that called you. Transfer a call to a specific destination. The transfer can be blind, with third-party consultation or with three-way consultation. Answer a call while already engaged in another call. Outgoing number and name can be revealed or blocked by the user. Associate and identify a category with a calling party number, for example, Payphone, Hotel, or Hospital. Put a caller on hold, call a third party, hang up, and resume the conversation with the caller. Trace the last incoming call received by dialing a feature access code after the call or mid-call. Answer (with permission) or barge-in on a call directed to another phone in the user s group.
9 Business Features, continued Distinctive Alert/Ringing Diversion Inhibitor Do Not Disturb Extension Dialing Fax Messaging Hoteling Line Status Monitoring Message Call Back Message Waiting Indicator Priority Alert Push to Talk Selective Call Acceptance Selective Call Rejection Speed Dial 100 Visual Voic Set a distinct ring or call-waiting alert for calls that meet specific criteria. Prevents a transferred call from being redirected by the transferred-to party. Set status to unavailable; all incoming calls are treated as if the user is busy. Call co-workers within the company, regardless of location, using only a 2- to 6-digit extension. Incoming Fax messages use the employee number and are filed alongside voic . Faxes can be forwarded to an address as a PDF attachment and viewed in the inbox or in the Voice Manager portal. Add-on features such as Voic Box, Call Center, and Hunt Group also can be configured to receive Fax messages. If heavy Fax usage is anticipated, a POTS line is recommended. Incoming Fax messaging at a user level is included as a standard feature in all MegaPath plans. A user can associate their service profile with devices other than their own. Enables a user for example, a receptionist to monitor a set of users within a business group by graphically displaying each user s status (busy, idle, do not disturb) and detailed call information. Part of Receptionist Seat. Respond to voice messages and faxes by calling the caller/sender directly from the system, removing the inconvenience of searching for and dialing numbers. A stutter tone and a visual indicator signal the receipt of a new voic message or fax. Define criteria to have certain incoming calls trigger distinctive alerting. Point-to-point intercom functionality between two phones in the same group. Accept only calls that meet user configurable criteria based on time of day, calling number, etc. Block calls that meet user configurable criteria based on time of day, calling number, etc. Associate codes with frequently-dialed or hard-to-remember long strings of digits. Users can then use these codes instead of the full numbers to place calls. Receive voic s in your inbox, both as audio files and transcribed as s with automatic voice-to-text translation. View inbound faxes in your inbox as PDF attachments.
10 Optional Value-Added Features Additional functionality can be added to your MegaPath service, giving your business even more administrative options and productivity features. Optional Value-Added Features Additional Voice Mailboxes Auto Attendant Call Center Call Recording Forwarding Numbers Growth Reserved Numbers Hunt Groups Instant Group Call Toll-Free Numbers Description This independent voic package with a dedicated phone number can be used by one or many employees to check and receive voic messages in the office or on the road. The same mailbox also supports Fax messages for no additional charge. Automated receptionist that provides a personalized message to callers with options for connecting to the operator, dialing by name or extensions, or connecting up to six configurable extensions. Additionally, Auto Attendant may be configured to provide separate business and after-hours greetings. Simple and scalable call queuing to meet the needs of any business. Agents can conference in other agents and escalate calls to supervisors. Supervisors can monitor queues and agents via a real-time dashboard, receive daily queue activity reports via , pull real-time call center statistics, and use a powerful configuration portal to manage tasks such as agent allocation, announcement customization, and overflow call routing configuration. Record all inbound and outbound calls for one or more employees. The call recording feature improves call center management, customer service and training, while also helping businesses meet compliance regulations and reduce potential liabilities. Administrators can easily assign and transfer licenses as well as access and manage recordings from a simple web interface. Use as a basic dedicated forwarding service or as a market expansion line so that your business can enjoy a local appearance anywhere in the country. Prepare for growth by setting aside local numbers for new employees or hunt groups. This is the best way to preserve consecutive number blocks when available. Automatically distribute incoming calls to two or more extensions. Extensions may be dialed simultaneously or sequentially, and include options for simultaneous ringing and weighted distribution. Instantly set up a conference bridge for up to 20 telephone numbers. Especially useful for an emergency or for recurring team meetings. Add toll-free numbers to make it even easier for customers to contact you. Toll-free numbers can be configured to forward incoming calls to your auto-attendant, hunt group, call center, or any other extension you feel would benefit your business and your customers. Toll-free minute bundles are also available.
11 Optional Value Added Features, continued Unified Communications Vanity Telephone Numbers Improve productivity and support mobility with features such as chat, presence, softphone, video calling, screen sharing, and SMS texting. MegaPath Unified Communications features support desktop, mobile, and tablet devices. You may request vanity toll-free numbers such as FLOWERS to help you gain mindshare with your customers. If a number you request is available, MegaPath will add it to your account just like any other toll-free number. MegaPath-Supported Hardware The following hardware is certified and supported by MegaPath. Note that MegaPath has specific requirements for firmware and device configuration. Consult your MegaPath account executive for details. Converged Network Appliances The Cisco SF300-series Managed Switch delivers the security and advanced network features needed to support business-class data, voice, security, and wireless solutions. Model Ports Power Over Ethernet SF (8) 10/100 No SF302-08P (8) 10/100 Yes SF (24) 10/100 No SF300-24P (24) 10/100 Yes SF (48) 10/100 No SF300-48P (48) 10/100 Yes The EdgeMarc 7300 is a robust business class router capable of applying Quality of Service to voice packets, acting as a DHCP server & NAT device, and providing SIP and firewall services. It has 1 LAN port and is used on larger bandwidth circuits. The EdgeMarc 4552 is a robust business class router capable of applying Quality of Service to voice packets, acting as a DHCP server & NAT device, and providing SIP and firewall services. It has 4 LAN ports which can be used in multiple LAN configurations.
12 MegaPath-Supported Hardware The following hardware is certified and supported by MegaPath. Note that MegaPath has specific requirements for firmware and device configuration. Consult your MegaPath account executive for details. IP Phones Description Total Lines Ethernet Pass Thru Speaker Phone The video-capable Polycom VVX 600 is a premium business media phone with a large integrated color touch screen and the world s best high-definition audio. This phone is ideal for executives and managers, and supports the optional Polycom VVX Camera, which installs in seconds and enables point-to-point video calling Gb Yes, full duplex The Polycom Business Media VVX 500 is a high performance, business-class phone with an integrated color touch screen, the world s best high-definition audio, video capability, Gigabit Ethernet, TeleWorker support, and easy integration with Jabra and Plantronics headsets. The Polycom VVX 500 is ideal for busy managers and executives Gb Yes, full duplex The Polycom Business Media VVX 1500 is an all-in-one video phone, with an integrated color touch-screen interface, built-in camera w/manual shutter (for when you don t want to broadcast video), Gigabit Ethernet pass-through, and support for HD Voice. This phone is ideal for executives and anyone requiring point-topoint, personal video conferencing. 6 1 Gb Yes, full duplex
13 IP Phones, continued Description Total Lines Ethernet Pass Thru Speaker Phone The Polycom VVX 410 business media phone with color display is designed for front-line staff handling a moderate volume of calls. Its intuitive color user interface simplifies navigation and personal productivity. This phone delivers crystal clear communications and improves collaboration Gb Yes The Polycom VVX 300 Business Media Phone is built for call center operators, cubicle workers, and other front line workers. Advanced Polycom Acoustic Clarity technology and HD Voice combine to deliver superior call quality at an affordable price Mb Yes The Polycom SoundPoint IP 335 combines straightforward ease-of-use with high voice quality, similar to other advanced Polycom phones. A good choice for light use of services (transfers, conference calls, directories, etc.) where cost is most important. Applicable for users of basic calling service, small conference rooms, lobbies, break rooms, and other public areas. TeleWorker support makes this phone suitable for home and office workers Mb Yes, full duplex
14 IP Phones, continued Description Total Lines Ethernet Pass Thru Speaker Phone The Polycom SoundPoint IP 550 desktop phone is a 4-line IP phone designed to bring advanced telephony features and applications to the medium volume user. With its large, high-resolution, backlit display, dedicated feature buttons, and TeleWorker support, the SoundPoint IP 550 is ideal for phone users both in the office and working remotely Mb Yes, full duplex The Polycom SoundPoint IP 560 desktop phone is a 4-line IP phone designed to bring advanced telephony feature and application to the modern office. With its large, high-resolution, backlit display and Gigabit Ethernet support, the Sound- Point IP 560 is ideal for office workers, receptionists, or any user requiring Gigabit LAN connectivity. 4 1 Gb Yes, full duplex
15 IP Phones, continued Description Total Lines Ethernet Pass Thru Speaker Phone The Polycom SoundPoint IP 670 is a premium 6-line desk phone with a large, backlit color display that enables a rich visual presentation and easier navigation of the on-screen menu. It comes equipped with a built-in dual Gigabit Ethernet switch, capable of delivering full Gigabit data connectivity between the network and a user s computer, eliminating the need for separate phone and computer LAN connections. Perfect for executives, receptionists, or any user requiring Gigabit LAN connectivity. 6 1 Gb Yes, full duplex Polycom SoundPoint IP Color Expansion Module features a color backlit high- resolution graphical LCD display and augments the SoundPoint IP 670 by adding 14 multifunctional line keys for such uses as additional call appearances or speed-dial buttons. Up to two expansion modules can be attached to the host phone. 14 N/A N/A Polycom SoundStation IP 6000 is an advanced conference phone that delivers superior performance for small to midsize conference rooms (12ft microphone pickup). Featuring Polycom s HD Voice technology, proven echo-cancellation, and the ability to deliver high-fidelity audio from 220 Hz to 14 Hz, it creates conference calls that sound as natural as being there. 1 No Yes, full duplex
16 IP Phones, continued Description Total Lines Ethernet Pass Thru Speaker Phone The Cisco SPA303G is a basic, low cost IP phone for home, small offices, or lobby environments with light use of service where full-featured phones are not required. It addresses the requirements of traditional business users while building on the advantages of IP telephony Mb Yes The Cisco SPA 525G is a premium 5-line desk phone with a large, backlit color display that enables a rich visual presentation and easier navigation of the on-screen menu. It comes equipped with two Ethernet ports, and Wi-Fi and Bluetooth connectivity. It also features shared call appearance and supports VLANs and TeleWorker functions. This phone is ideal for executive use or any user needing a color display or Wi-Fi Mb Yes
17 IP Phones, continued Description Total Lines Ethernet Pass Thru Speaker Phone Panasonic KX-TGP500 Multi-Line DECT Cordless Phone offers business-quality VoIP calls and is ideal for users who frequently move about their location. The base station supports up to six handsets, three simultaneous calls, and eight lines. The long-lasting battery lets users go extended periods before recharging Mb Yes Analog Telephone Adapter (ATA) The Cisco SPA 122 Analog Telephone Adapter has two lines, features dual FXS (phone) ports, and has built-in Fax-over-IP (T.38) functionality. It is perfect for situations requiring a fax machine or an analog telephone, such as a legacy conference phone. Let Us Show You More. Call us at for a complete analysis of your telephony and data needs. Or visit us online at.