Introducing Hosted PBX. Jeff Wiener

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1 Introducing Hosted PBX and SIP Trunks Jeff Wiener 1

2 Today s Session: About Digitcom Hosted PBX SIP Trunks SureConnect Hybrid Hosted Questions, Next Steps 2

3 Who is Digitcom? In Business Since 1991 Sales of Nortel from 1991 to 2005 Avaya reseller in 2005, more IP Office systems sold and installed than any other Avaya dealer in Canada Avaya Business Partner of the Year 2010 CDN Channel Elite Awards, GOLD 2012 Avaya New Customer Acquisitions Award 2012 CDN Top 100 Top Solution Providers 2012, 2013 Profit Magazine Fastest Growing Companies in Canada, 2013 Summer 2012 Built network residing at 151 Front Street to support 10,000 end points

4 What is Hosted PBX?

5 Polycom VVX300 Polycom VVX400 Polycom Color 670 Polycom CAP Module Polycom VVX500 with camera

6 Voic Voic to Remote phone capability (home or remote offices) SoftPhone for PC, MAC, or through a browser SoftPhone for the iphone, Android Auto Attendant, Dial by extension DID number included per subscriber XPad Desktop - Browser based phone control, manage your desk phone through a browser Mobile Twinning Call Control from your PC ring your desk and cell at the same time and transfer back and forth Multi party outbound conferencing Optional inbound conference bridge

7 Soft Client for iphone, Android and Blackberry SoftPhone for iphone, Android, Blackberry Turn your iphone, Android, Blackberry into your office extension. Dial calls from the handheld as if you were at your desk. Page, park, speed dial, conference, receive calls over LTE, 3G or WiFi

8 Web XPad Turn your desktop browser on your PC or MAC into a desktop client. Make calls from your desktop and your client will go off hook and dial Available as a thick client or think client Works with Explorer, Safari, Firefox, Chrome Change your status. Available, unavailable Record calls directly from the desktop app Turn twinning on and off Included with Hosted PBX standard offering Turn your APP into softphone. Plug in a USB headset and make calls directly from your PC

9 Hosted PBX Call Center ACD Call Center Web based call center reporting 24 7 Call Recording

10 Hybrid Hosted Does your company have a large head office with smaller satellite offices? We can make our hosted solution speak to your premise based IP PBX. Works with Avaya, NEC, and Cisco No need to choose all hosted or all premise you can choose the best of breed of both

11 SIP Trunks Phone Lines brought in over an ethernet connection Digitcom has interfaced to release 7, 7.1, 8, 8.1, and 9 of the Avaya IP Office. We test to every release, and fix the trunk if there are any issues. No finger pointing Multiple area codes route to a single location SIP s fail-over features Absolute resilience SIP Trunk Rationalization Remote Call Forwarding

12 Cost Savings, SIP vs PRI vs Analog Lines Advantages Many companies purchase PRI s to take advantage of the digital services conferencing, twinning, DNIS SIP can be purchased on a per channel basis approx. $20 to $25 / month National SIP trunks can be purchased for $5 / trunk additional / month All of the features of PRI at a significantly reduced price. ** Multiple area codes to one SIP trunk ** Seamless Fail over between sites Remote call forwarding 10 SIP trunks = $200 / month VS PRI = $600 / month

13 . Route Multiple Area Codes to a Single Location Area codes 905, 514, 613 (for example) can all route to a single area code in your Toronto phone system. With PRI and analog lines this is extremely difficult to do.

14 . Fail Over: Since SIP Trunking is an IP based service, it is possible to have the SIP trunks fail from site A to site B quite seamlessly. OR, If using PRI it is possible to have the PRI fail to the SIP trunks, and the SIP trunks fail from Site A to Site B, or from Site B to Site A.

15 SureConnect Back-up Solutions for your PRI & Premise based PBX Fail from PRI to SIP Trunks Fail from PRI / SIP Trunks (phone system down) to another site with SIP Trunks Fail from PRI / SIP Trunks to Hosted PBX Fail from PRI / SIP Trunks to Automated Fail from PRI / SIP Trunks to Automated Attendant

16 In Business Since

17 Questions?

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