Curriculum Vitae Drs. Bas Kooter Birth: 11 October 1959, Oegstgeest, The Netherlands Nationality: Dutch Married and 3 children (1997, 1999, 2004)

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1 Curriculum Vitae Drs. Bas Kooter Birth: 11 October 1959, Oegstgeest, The Netherlands Nationality: Dutch Married and 3 children (1997, 1999, 2004) Contact information: Address: Mokkabruin 12, 2718 NE Zoetermeer, The Netherlands Mobile: b.kooter@ixxi.nl Expertise Experienced interim and project manager who prefers complex environments Quarter master, motivator, inspirator Service and result oriented Conceptually strong with good eye for interests and integration Trusts his instincts/intuition and has good feeling for tactics and timing Reduces complexity into structured and manageable building blocks Recommendations (LinkedIn) Bas is your man for complex projects and positive end results. He is able to act quickly and come with solid solutions based on over- and insight. Bas inspires and creates the right atmosphere within the project team. Bas knows how to get the best out of his team members. Bas is a great man who can talk about his projects in an inspiring, really down to earth, way. He is able to clearly structure problems and come op with simple and elegant solutions. I know Bas from my time at KPN and he has grown into a project manager that can help you with complex issues. The main quality of Bas is that he brings the projects, in which he is involved, to a success!.. Bas has the ability to get a project from the drawing board and turn it into reality. He is a very capable person and excellent in assembling the right combination of people into a project organization to make a project into a success. He takes the lead when needed and always works hard to keep his project members in a positive mood. Bas is really excellent in creating structure and overview when managing complex projects which have a lot of different stakeholders. He visualizes complex matters and uses the visualizations and metaphors throughout the project as a very effective means of communication. I had the pleasure to coach Bas and another BSO/Aerospace colleague when they were working onsite at the European Space Agency's (ESA) scientific and technical centre in Noordwijk, The Netherlands, developing an expert system to support astronauts in diagnosing and recovering from cabin air pressure system failures. Bas' approach was highly pragmatic, avoiding the danger of being dazzled by the then-novel expert systems technology. Because Bas was educated as a geologist, we used to say that Bas had his head above the clouds but his feet firmly on the ground. He hasn't changed. Recent Public Presentations Sep/Okt 2009: Oracle Magazine. Blz Dec 2008: Oracle Case Study Gemeente Arnhem verbetert dienstverlening met digitaal bouwarchief 2 dec 2008, VIAG Congres, Digitaal Bouwarchief, Arnhem 22 mei 2008: IDC SOA Conference; Op weg naar een meer klantgerichte gemeente 16 apr 2008: Unit4Agresso, Software Valley; Implementing the Midoffice of the City of Arnhem 20 sep 2007: Oracle SOA Suite, the next step. Customer Case: City of Arnhem Languages Dutch (mother language) English (good) German, French, Spanish (moderate) Education School (Atheneum-B), Bonaventura College, Leiden, The Netherlands Economics (first year Bachelor), Erasmus University, Rotterdam, The Netherlands Engineering Geology (Masters), Utrecht University and Delft Technical University, The Netherlands

2 Project Experience Customers and Roles Apr present IXXI B.V. (Owner, director) Delta Energy Network Company (Project Leader Customer Relations) City of Goirle (Project Manager Implementation Work Flow system) City of Rotterdam (Project Manager Business Intelligence) City of Tilburg (Project Manager Implementation Work Flow system) City of Rotterdam (Project Manager Security Chain Management City of Arnhem (Project Manager) TetraNed (Manager Business Support) Nuon (Trainer Risk Management) CWI (Programme Manager) INHOLLAND (Advisor / process coordinator implementation CRM) Houthoff Training & Coaching (Teacher Project Management Coarse) ComfortClip International BV (Business Consultant) KPN BU BC (Advisor Euro Programme Manager) KPN Euro Programme (Advisor Programme Manager) KPN Mobile Netherlands BV (Euro Programme Manager, Advisor) May 1997 Mrt 2000 Activity Project Management Services B.V. KPN Mobile Netherlands BV (Euro Programme Manager) Cadans Informatisering (Head Y2K Programme Investigation Office) Roccade 2000 Services (Project Manager) May 1995 Apr CSC Computer Sciences Dutch Ministry of Traffic and Waterways (Consultant, Euro) Dutch Tax Office (Consultant, Euro) Rijkswaterstaat = Dutch Waterways Office (Consultant) Meetkundige Dienst = Dutch Measurement Office (Consultant) CSC (Proposal Manager GMS, ANWB Travelcom) Aug Apr BSO Aerospace & Systems / Origin Nieuwegein (now ATOS) Dutch Aviation Authority (System Development, Flow Control System) Royal Dutch Navy (System Development Radio Monitoring System) ESA / ESTEC (Project leader, Engineer, Human Computer Interaction) ABN / AMRO (System Development, Architect, Credit Analysis System) Projects in detail July 2011 June 2012 Delta Energy Network Company (Customer Relations) Employees in the right mood and team building Number of employees in accordance with the amount of work Telephone, and complaint processes established & under control Customer Loop Feedback Mechanism realised Feb 2009 Present City of Rotterdam (Project Manager various projects) Improvement of Business Intelligence Platform for Safety and Social Co-writer of standardisation document EGEM/GEMMA/KING Chain management in law enforcement Functional Requirements Specification Reporting on 2009 Mrt 2010 Okt 2010 City of Tilburg (Project Manager implementation Workflow System) Succesful implementation of SquitXO (Supplier = Roxit) Workflow in the chain of public licencing and law enforcement Mar 2007 Q City of Arnhem (Project Manager Digital Building Archive) Realisation of ICT infrastructure for searching and displaying digital dossiers and related information. Digitizing 717 m of paper files Conversion of all related (historical) sources with meta-information Restructuring the archive Realisation of de scanning factory Building de archive registration and logistics system Sep 2006 Sep 2007 City of Arnhem (Project Manager Midoffice) Implementation of Service Oriented Architecture with Oracle SOA suite Connecting front-office applications with back-office application Three phases: Orientation, Proof of concept, Realisation

3 Aug 2005 Sep 2006 TetraNed (Manager Business Support) Member of Management Team Implementation of the Business Support Office and management of all related business support functions Facility Management ICT Management Secretary Quality Assurance Purchase / Invoices Coordination and design of internal movement and related building activities Coordination and redesign of the business processes Coordination of new Office Automation Infrastructure (servers, clients, security) Mar 2005 Apr 2005 Nuon (Trainer Risk Management) Workshop Dynamic Risc Management (together with Prof. Tim Grant) Risc Management Activities (identification, analysis, mitigation measures); Risk Management Organisation; Risc Classification, Measures and Methods. Practical elements for implementation of risc management in the daily work of the test team. Dec 2003 Nov 2004 CWI (Programme Manager) Improving customer service (more effective, efficient, customer oriented) Improving the cooperation between business partners in the social security supply chain, from serial to more parallel service. Organisation of experiments with 7 outlets Development of concepts for customer oriented behaviour; customer profiles and decision support instruments Reference measurements, impact and evaluation report Coordination with Management; i.e. Board of Directors, District Management, Staff Management, Outlet Management Coordination and synchronisation with business partners; operations, process, information exchange Coordination and synchronisation with other programmes May 2002 Sep 2003 INHOLLAND (Advisor Customer Relationship Management) Implementation of CRM at the largest Dutch school for higher education (contract education, student information desk, Relationship management strategic management, graduate and traineeship, Alumni) Operationalisation of Center of Excellence for CRM Policy and strategy for alumni and fulfillment. Mrt 2002 Present Houthoff Training & Coaching (Teacher Project management course) An interactive course of 8 half days with a number of practical cases. Jan 2001 Present Customers : Rotterdam Erasmus University, Rand Europe ComfortClip International BV (Business Consultant) Phases/aspects: Product development, prototyping, testing, patent Supply chain: purchase production distribution sales / marketing Juli 2001 Jan 2002 KPN Business Unit for Business Communication (Advisor Euro Programme Manager) Right hand man of the Euro Programme Manager Presentations to various Management Teams Organisation-drills within the three business lines Development of the migration scenarios Organisation of the Migration Coordination Centre Apr 2000 Juni 2001 KPN Central Euro Programme (Manager, Advisor, Consultant) Advisor to the general KPN Euro Programme Manager. Strategic and tactical advice. Successful reorganisation plan for the central KPN euro programme. Advice to the sales units of KPN and the business unit for business communication. Euro-workshops for KPN employees. Manager Product Development Euro Programme. Supporting instrument (policy, guide lines, reference cards, manuals etc.

4 Jul.1998 Mrt 2000 KPN Mobile Netherlands bv (Programme Manager Euro) Responsible for the transfer from guilder to the euro. Member of the Taskforce of the central Euro Programme of KPN. Author of the overall KPN Euro Migration Policy and co-author of the IT Strategy, the External Policy, the Test Strategy and the Migration Organisation. May 1997 Jul 1998 Cadans Informatisering (Advisor Programme Manager 2000, Head Investigation Bureau) Right hand man to the Programme Manager. Author of the overall programme plan including the budget calculation. Head of the Millennium Investigation Bureau (think tank with 6 employees). Responsible for policies, strategies, solutions, plans, operational support and quality assurance. May 1995 Apr 1997 CSC Computer Sciences (Consultant) Member of the Euro-consultancy-group of CSC. Development of generic master plans and methods for Euro programmes 1997 Ministry of Traffic and Waterways (Consultant) Master plan Euro-programma, with external Euro scenario, Euro requirements and Euro impact Nedlloyd (Consultant) Project plan for the implementation of a Warehouse Management System Delta Lloyd (Consultant) Euro-Workshop and global Euro master plan Tax office (Consultant) Global Euro master plan Meetkundige Dienst = Dutch Measurement Office (Consultant) Handbook for the IT-infrastructure of the Ministry of Traffic and Waterways Rijkswaterstaat = Dutch Waterways Office (Consultant) Waterside Radar on Board project; analysis of user aspects and specification of the user interface as part of the functional design CSC Computer Sciences (Proposal manager) Request For Information: outsourcing application maintenance ABN-AMRO. Proposal Integrated Dispatch System for fire brigade, police and ambulance for the Ministry of Internal Affairs. Proposal Customer Care & Billing system for ANWB-Travelcom ESA / ESTEC / CWSTB (Project leader) The Advanced Crew Terminal project; international consortium with NLR, CRI, Matra Marconi Space, DASA, SAS, Spacebel and BSO as main contractor. Responsible for the technical side of the project. Author of the Objectives Document, the Operational Scenario Document, the Architecture Design Document and the Human Computer Interaction Guidelines Document. Co-author of the proposal for phase Rijkswaterstaat and TNO (Consultant) Pilot-project Main Roads Information System in Dutch traffic control centre; advise concerning the user interface 1994 ABN-AMRO (System architect / System Development) Design and realisation of an object oriented credit analysis and advice system ESA/ESTEC/CWSTB (Crew HCI Engineer (CHE)) Responsible for the consistency of all on-board (Space Station) system user interfaces developed by an international consortium. Interactive design of systems by means of scenarios, story-boards and prototyping. Member of the customer acceptance team. ESA/ESTEC/CWSTB (Team leader, system architect) Development of the remote monitoring & control system of the Resource Unit (CWS-RU) of the Columbus Mockup. This system handles power supply, water cooling, air cooling and vacuum pumps within the true scale space laboratory. Development of Cabin Atmospheric Pressurisation System Expert System

5 (CAPS ES) for the Crew Work Station Test Bed. Concepts to increase safety, efficiency and effectivity and to minimise training time of astronauts are developed and evaluated within the CWSTB. Specification phase of the EUROSIM project for ESA/ESTEC; definition of the user interface and the TeleMetry/TeleCommand (TM/TC) components Dutch Royal Navy (System Development) Development of a real-time radio monitoring system ESA/ESTEC (System Development) Realisation of a hypertext prototype to demonstrate the technical possibilities for checking consistency in a large set of documents Dutch Aviation Authority (System Development) Realisation of an Air Traffic Flow Control System Louk Kok & Partners (System Development) Development of a geotechnical explosion simulation system Delft Technical University and City of Amsterdam (Graduation project) Development of a geotechnical information system for the INGEO mapping project of Amsterdam