Curriculum Vitae Marco Blom

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1 PROFILE Marco is an experienced freelance consultant in business consultancy, project and interim management. He operates at the intersection of Business and IT. With more than 15 years of experience in consultancy and management, Marco is able to deliver excellent results for his clients. His area of expertise lies mainly in acquiring quickly a good overview and analysis of the organisation in combination with the assignment. He is not afraid to think out of the box and he is able to transfer his ideas with much diplomacy. He is very skilful in handling different perspectives and is able to move through different organisational layers (executive and operational). His strength lies in his conviction to keep everyone involved. Drs. M. Blom Contact: MBL Consultancy Huygenshage ZC Emmeloord T: +31 (0) His goal is to achieve an optimal balance between organization, business and ICT. Marco shows a lot of initiative and he will not hesitate to take responsibility. His work is pragmatic and he is a very good people manager. Marco is known for his attention to the business side of the process, in which lucid communication plays an important role. Focus Business consultancy, project management and interim management on the crossing edge of business and Information Communication Technology. Active role within change. Organisational advice, process management and business acceptance. Distinctive features Political sensitive, excellent communication. Adaptive and assertive in a diversity of circumstances. Moves fluently through all organisational layers. Connectivity with people and environment. Result driven, pragmatic, practical and a good work mentality. EDUCATION 1998-present Training Project management training, Test management training, ITIL, Advisory Skills, Business specific training ERP Software, Oracle e-business suite, Business Objects Psychology (Drs.) Specialisation: Experimental psychology Additional: Methods & Techniques (statistical sciences) Rijks Universiteit Groningen. EXPERIENCE present MBL Consultancy, Emmeloord Advisor & Interim Management Consultant present Dance and sportcentre La DanZa, Emmeloord Business partner, coordinator business structure LogicaCMG, Groningen Consultant 1997 Freelance assignment MYCS Software B.V. (AZG: Academisch Ziekenhuis Groningen) Statistical research for funding a telematics research OTHER ACTIVITIES Co organizer Stage Arts Productions + Vice chairman school advisory commission Stichting Christophorus Page 1

2 BRANCHE EXPERIENCE 4 year(s) Financial en Business Services (International Trade, ERP, Retail Banking, servicemgt) ABN Amro, SG Automatisering, ING Postbank, Atos Origin 4,5 year(s) Government (Social housing, provincial and local government and education) Province Overijssel, Gemeente Leeuwarden, Waterschap Velt en Vecht, Informatie Beheer Groep 0,5 year(s) Healthcare (hospital, home care) MYCS, Foundation Fokus Wonen 4 year(s) Insurance (Health, Damage) Achmea Zorg & Gezondheid, Groene Land Achmea, Salland Zorgverzekeringen OVERVIEW RELEVANT PROJECTS Achmea Zorg en Gezondheid (Care and Health) Achmea Zorg en Gezondheid (Care and Health) Provincie Overijssel Provincie Overijssel Waterschap Velt en Vecht Atos Origin Nederland B.V. Stichting Fokus Wonen Salland verzekeringen ING Postbank Gemeente Leeuwarden Achmea SG Automatisering ABN-Amro Groene Land Achmea Informatie Beheer Groep Process Manager Business Consultant Projectmanager / business consultant Change manager a.i. Business consultant Servicemanager a.i. Business Consultant Test coordinator / Project manager Test manager Test manager Test manager / Project manager Business consultant Test Coordinator / consultant Test coordinator / Project manager Team manager / Test coordinator / Consultant OVERVIEW KNOWLEDGE Knowledge Area Business Process Modelling (BizzDesigner) Service Management (Change & release management ITIL) Project management Test management, Test & Acceptance (TestFrame, TMAP) Business Consultancy Implementation processes / software (ERP (Tobias, Oracle EBS), CRM; FMIS) Several development methods like DSDM, LAD, PBD, RUP, SCRUM Internet: webservices, middleware, chain integration, conversion Workflow (imaging, operational excellence) Business Intelligence (Business Objects) Virtualisation new way of working (implementation of VMWare View, BYOD) government Procurement ICT Organisational Change management Experience 1,5 year(s) 2 year(s) 4 year(s) 6 year(s) 2,5 year(s) 3 year(s) 3 5 year(s) 2,5 year(s) 2 year(s) 1,5 year(s) 1 year(s) 1,5 year(s) 1 year(s) 2 year(s) Page 2

3 DETAILED OVERVIEW CAREER HISTORY Period June 2012 Present Achmea Zorg en Gezondheid, department for purchasing Healthcare Process Manager In the role as process manager responsible for: - Directing the establishment of work instructions and procedures within the implementation project flexible contracting. Because the flexible contract concerns a new chain of 1 internal and 2 external systems, extra attention was given to working with the chain. - Creation of a User Acceptance Test within the implementation project flexible contracting to accept the final product, including the installation. - The direction and partial realization of the implementation of adjustments resulting from audit comments of the Dutch Central Bank (in its role of Care Director) at the Health care procurement process models. Also concerned the interpretation and drafting of the approach, including coordination with the DNB. Process Manager < Various procedures and work instructions for implementation flexible contracting, coupled with a total process / architecture model. < Annual reusable design for Business Acceptance to accept (new) functionality. < Several process models adapted because of the audit of the DNB. Period Oct 2011 June 2012 Achmea Zorg en Gezondheid, Department of Change management & IT Business Consultant As a business consultant responsible for tuning and the creation of models of various processes for the IST and SOLL situation within the program BAS1S. This program focused on the consolidation into one system and one process of Achmea and Agis. The preparation of the models was done by intensive consultations with the business. Also been responsible for preparing the acceptance criteria and alignment with the process owners (senior management). Business consultant BAS1S processes < Several process models for IST and SOLL situation (eg Business Market, Health care procurement) < Acceptance Criteria Process models within program and line management < Design and implementation of detailed planning to support project < Co interpretation given to the establishment of process in the line. Period Aug 2009 Oct 2011 Provincie Overijssel Business Consultant / Project manager As a consultant responsible for the creation of process descriptions within the ITIL framework. Input for Release Management (process design), incident management, problem management and resource management (employee related). In addition, the creation of a calendar release in combination with a calendar for the test environments. Extensive coaching of the release manager during the training period. As project manager responsible for various projects: - The introduction of teleworking within the organization. This formed a part within a larger program Page 3

4 new work, which will be more driven by -oriented work instead of monitoring presence. Important part was the technical realization of the underlying infrastructure. This was a complete VMWARE View 4.0 device in combination with a new portal (F5). The implementation of this was redundantly on two locations (home province and disaster recovery). Control of various employees back office, front office and staff. - Medialab Online: introduction of an online print shop, where both employees and external parties can order printwork for government publications. - Test / Replacement Advice Office Package Project Teleworking: < Successful implementation of the pilot Teleworking: virtual desktops through broker accessed via the Internet. < Well instructed and trained back office / administration department < Bright management documentation Adviseur ITIL beheer processen < Change Management Process Description < Release Management Process Description < Release Calendar in combination with a Test Lanes calendar < Partial filling in for incident and problem management < Initial impetus for project and portfolio management in combination with resource and capacity planning Period April 2008 August 2009 Provincie Overijssel Change manager a.i. As Change Manager responsible for the change process of the IT infrastructure (hardware and software). The task consisted of 75% line management and 25% of process improvement. Line management consisted of the intake and complete implementation of change requests. It was a pivotal role between organization and IT department. Important part of the process was the introduction of the OTAP test lanes and associated method (MASTER / COPY), in order to guarantee better quality and availability during releases towards production. The communication and cooperation within the project organization is significantly improved, so it is easier to align several (project) releases. Also responsible for operational management and communication with applicants / clients / business / BIT architects and project organization. As a member of the staff within the ICT team also involved in overall ICT policy within the organization. Control of various employees back office, front office and staff. Deliverables management: < Detailed change administration < Monthly reporting within the Service Levels Deliverables process improvement: < Annotation of the process. < Realisation OTAP test environments. < Connecting all the projects in the release strategy / calendar. < An overall management approval of all the process descriptions. Page 4

5 Period December 2006 April 2008 Atos Origin Nederland B.V. Service manager a.i. As a service manager responsible for port folio CRM & Sales. Important component of the activities was setting up and managing a transition/transformation of a test team from a another organizational unit within Atos Origin to Service Center Test (SCT). Complicating factor was the simultaneous setting-up of offshoring of activities to India. Also responsible for operational supervision and communication towards internal and external clients of Atos Origin. As a member of the Management Team responsible for setting up and monitoring the policies within SCT. Supervision of several test teams: 3-5 test coordinators, testers. < Successfully executed transition < Proven contribution in the form of robust business case serving offshoring < Substantial contribution to policy and procedure SDMC < Several project proposals successfully handled < Support created for the changes Period Jan 2008 Feb 2008 Stichting Fokus Wonen Business Consultanct Setting up project for software vendor selection Facilitary Management Information System (FMIS). Also setting up a plan of approach for software vendor selection for a Facilitary Management Information System as a business consultant. A complete approach for the vendor selection including acceptance criteria and requirements was delivered. Approach was that the Final selection could be carried out by the customer independently. This was carried out successfully. < Plan of approach for software vendor selection < A complete approach for the vendor selection including acceptance criteria and requirements was delivered. < Approach was that the Final selection could be carried out by the customer independently. This was carried out successfully. Period Sept 2006 Nov 2007 Salland Verzekeringen Test coordinator / Project manager As a test coordinator responsible for the all test activities of the project service optimisation. This project entailed implementing CRM software (Update), a web service for producing tenders, web interfaces and the link direction central office. The project was characterized by restricted time and a very strict deadline. The chosen approach was short cyclic and pragmatic of nature. This way an optimum result was able to obtain. As a member of the Project Management Team progress reported to the steering committee, also acted as deputy project leader. Supervision of multidisciplinary team: 1 information analyst, 2 application administrators, 6 testers, 2 programmers, 2 consultants of suppliers and 2 system managers. < Successful implementation CRM Software < Initial blueprint and method for accepting future releases in the chain Period Jun 2006 Sep 2006 ING Postbank Page 5

6 Test manager Setting up and managing the complete User Acceptance Test for a Scan, Workflow & Archiving project. As test manager responsible for the User Acceptance Test of the Scanning and Archiving part of the project. The project SLiM (Scanning Linked in More) was set up to create the so called paperless office. This project was part of the overall program MORE (More Operational RRB/RGB Excellence). Another responsibility was to give test advice for the workflow part of the project. Team size was 12 persons. A successful executed UAT, so the implementation of the new scan and archiving method could be done without any significant problems Period Apr 2006 May 2007 Gemeente Leeuwarden Test manager Responsible for setting up test strategy & test organisation for the Internet Loket (internet counter) This portal consisted of seven interactive web services, which needed a complete test approach. The approach covered the functional acceptance test, security test, usability and performance. Team size: 4 persons. < Teststrategy < Test organistion < Integral testenvironment including the midoffice, webservices, and backoffice. Period Apr Mar 2006 Achmea Zorg Test manager / project manager Project leader within the extensive project Basisverzekering (freely translated as the basic health insurance) of Achmea Zorg. Main responsible person for the test and acceptance of the core administration system IKAZ. Responsible for setting up the test organization, execution of the system test, FAT and UAT (from start to end). Team size: 24 persons (10 FAT divided over three teams, 14 UAT divided over two teams). < Testorganisation within the project < System testing including a successful integration executed by the project team < al Acceptance Test successful executed by the project team < User Acceptance Test successful executed by the project team < The final Conversion en integration was executed therefore without any noteworthy problems Period Feb 2003 Mar 2005 SG Automatisering Business Consultant Responsible for the implementation of the real estate administration system SG Tobias at several housing departments. This system is ERP based (Progress V9.1D) and applicable for social and commercial real estate administration. Specialized in the components finance, rent collection and rental. Involved in stock-taking, testing, guidance on the job and giving several courses. Several projects executed with excellent results. Page 6

7 Period Dec 2001 Feb 2003 ABN Amro Test coordinator / consultant Project Globalisation Banktrade ABN-Amro < As a consultant responsible for the set-up and guidance of the User Acceptance Test. The combination of business driven test cases together with a flexible and quick method to set them up and manage them resulted in a broad use of all ABN-Amro Regional Operation Centers within the scope of the project. < As test coordinator responsible for the execution of the al Acceptance Test and the User Acceptance Test. This was done for the part of the project that was involved in the ISAP platform (mainly the Asian countries). The team consisted of four functional testers for the FAT and ten users (located in India) for the execution of the UAT. Also worked a period in India during this project. Business driven test cases used worldwide Period Nov 2000 Dec 2001 Groene Land Achmea Test coordinator / Technical project manager Project Euroconversie Groene Land Achmea Within this europroject responsible for three sub projects: < Test coordinator for two (sub-)projects. The emphasis of these projects were a package for indemnity insurances (external, bought from EDS) and a package for health insurances (self developed). Size of the projects 4 and 5 persons. < Responsible person for setting up structured testing and secure the use of it in the entire organization. < Technical project leader for the test conversions and the actual conversion. This role had the following tasks: setting up, test and execute the complete scenario for the euro conversion. Team size: 6 persons. < Successful conversion form guilder to euro < Securing the test method within the company Period Sep Nov 2000 Informatie Beheer Groep Team leader / Test coordinator / consultant Participated in several projects within the IBG. Underneath listed in chronological order: < Navigator (test-automation programmer) in a proof-of concept project on behalf of automated testing. < Staff member of a methodology team. Task was to set up and describe formally the guidelines for navigation and actionwords. < Test coordinator for the sub-project Technical components within the HERO (a reorganization) project. Part of the project was building a new computer system for the administration of financing students based on component based development. Another important part was testing the workflow management tool on top of this system (6 functional testers). < Team leader of a test team (12 functional testers) in a big project for implementing governmental changes in the student allowances system. < Manual testautomation and test analysis for automated testing < Testdocumentation project HERO (from plan tot report) < Testdocumentation project meer voor meer (from plan tot report) Page 7

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