Curriculum Vitae - Arnaud Allonsius

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1 Curriculum Vitae - Arnaud Allonsius Personal Information Name: Full name: Address: Residence: Telephone: Mobile: Website: Date of birth: Place of birth: Nationality: Driving license: Marital status: Social Security Number: Available from: Arnaud Allonsius Arnoldus Florentinus Petrus Maria Parelmoerboog BC Terneuzen arnaud@allonsius.nl 26 November 1968 Terneuzen Dutch B Married (1994) 2 Children (1997, 1999) June 2013 Current function: Apr May 2013: Address: Telephone number: Neckermann BV te St. Jansteen Retail e-commerce Head of Office Automation Geslechtendijk BP St. Jansteen Office Automation department: Within the ICT division the Office Automation depertment is responsible for innovation, development, customization, programming, management, maintenance and fault handling of the following systems: The entire server environment of servers based on Microsoft, Apple Macintosh or Linux Operating System. The complete workplace environment, including hardware, all necessary software, telephony and office printing. The full Avaya VoIP Telephone Exchange for Office Telephony and Call center Telephony and Interactive Voice Response system. The Telephony Infrastructure and Mobile Telephony. The scope of the function: Directing the System and Telecom Administrators. Responsible for innovation, development, adaptation and management of IT facilities. Responsible for reliable and secure IT facilities. Tasks: Co-develop and monitor the IT policy of the company. Achieve annual targets and periodically report on the progress and results. Provide centralized and decentralized information and telecommunication systems through consulting, design, procurement, development, implementation, management, maintenance and documentation. Leadership. Personnel management (assessment, development, absenteeism, in-, through- and outflow). Coaching leadership. Structuring the work of the department. Shaping policy for the department Lead (large-scale) projects and achieve this within the stipulated time, quality and budget. CV Arnaud Allonsius -1-1/5/2013

2 As Head of the Office Automation Department I am responsible for: the planning of all activities of the Office Automation department. the projectmanagement of all projects in the Office Automation department and cross-departmental IT projects. the budget of the Office Automation department. managing the fixed and variable telephony costs. costs of contracts and investments. proposals for investments necessary to keep up-to-date and/or innovate the telephony environment, server environment and workplace environment. establish budget planning and investment planning over several years. the procurement of all systems and contracts managed by the Office Automation Department (Telephony, Server and Workstation environment). management of all contracts in the Office Automation Division advising on the use and deployment of Office Automation and Telephony Resources based on questions from the organization. checking price and delivery of all invoices for the Office Automation department. setting the strategy for the Office Automation Department (Telephony, Server and Workstation environment). directing the System and Telecom Administrators and potential members of project teams. execute the personnel of the organization maintain and develop contacts with the current supplier and potential new suppliers. contribute to improving the policy and strategy of the Automation division. the proper operation of all managed systems of al the sites of Neckermann. keeping up to date and innovating all Systems managed by the Office Automation department. member of BHV Team: First Aid and Fire Fighting. My strengths Projectmanagement Department schedules and project schedules. Advice in the use and configuration of systems. Create and execute strategy. Budget and investment planning. Maintaining and developing external contacts. Procurement of hardware, software and contracts. Leadership and People management. Communication Personal Characteristics Quiet, honest, thoughtful, tactical, loyal, directive, self-learning, studious, serious, eye for detail, troubleshooter, innovative, coaching/teaching, cooperation, initiative. Education Zeldenrust College HAVO in Terneuzen MTS-MEAO Electrical engineering in Terneuzen HZ Zeeland HTS Electrical and Electronic Engineering in Vlissingen (B.Sc.) Diploma in June Subjects: Electronics, Telecommunications, Digital technology, Digital signal processing, Control Engineering, Business Administration, Data communication, Analog IC design. CV Arnaud Allonsius /9/2012

3 Courses NEMAS Middle Management at ROC Westerschelde, Terneuzen 1995 ASPECT System Manager Training, Hoofddorp 1996 UNIX part 1 at AT Computing, Nijmegen 1996 UNIX part 2 at AT Computing, Nijmegen 1997 BHV, annual courses, Terneuzen 1998 Introduction LAN Networks at IIR, Maarssen 1998 TCP/IP networks at IIR, Maarssen NIMA-A at ROC Westerschelde (A1), Terneuzen 1999 UNIX System Administrator en Systeemconcepts at AT Computing, Nijmegen 2000 Employee assessment at Heemstra Beloningsmanagement, Aardenburg 2000 MS Project at AAC Cosmos, Terneuzen 2000 IT Projectmanagement at IIR, Maarssen 2001 Tactical Negotiation at IIR, Maarssen 2001 System Administrator Ericsson MD110 version BC10 at KPN, Utrecht 2002 Management skills for the novice manager at IIR, Maarssen 2002 System Administrator ASPECT Release 8.3 at KPN, Utrecht 2003 System Administrator ASPCT Contact Server at KPN, Utrecht 2004 Effective absenteeism and reintegration calls, Terneuzen 2006 Voice over IP at IIR, Amsterdam 2006 Prince2 Foundation at ISTYA (no certification), St. Jansteen 2007 Prince2 Practitioner at ISTYA (no certification), Terneuzen 2008 The Talent Manager at De Voorde, Laag Zuthem 2009 Avaya ASA Administrator at Teletigers, Woerden 2009 Avaya Expert Agent Selection at Teletigers, Terneuzen 2009 Avaya Interaction Center at Teletigers, St. Jansteen 2011 Time Management at Neckermann CV Arnaud Allonsius - 3-1/5/2013

4 Employment history Apr April 2011: Neckermann BV in Terneuzen Head of Telecommunications Address: Geslechtendijk BP St. Jansteen Telephone number: Within de ICT division I am responsible for all Telephony Systems and Contracts for the sites of Neckermann BV, Nebus Loyalty BV, Universum Inkasso BV and Walz BV. Jan Apr. 2001: Neckermann Nederland BV in Terneuzen Projectmanager Telecommunications Address: Handelspoort BN Telephone number: Projectmanager at the ICT Division for all Telecommunications projects (PABX, ACD, IVR). Mei 1995 Jan. 1998: Neckermann Nederland BV in Terneuzen Telematica Administrator Address: Handelspoort BN Telephone number: Responsible for the daily management and programming of the PABX, ACD and IVR systems of Neckermann Nederland BV. In this position I am mainly engaged in developing and programming all Call Routing of the Call Centers and all IVR scripts of Neckermann Nederland BV, Nebus BV and Walz Nederland BV. Feb Apr. 1995: Techonovatie Werkplaats Zeeland, Vlissingen Electrical Engineering Projectmedewerker Drafting of a generally applicable implementation model for entering CE markings for medium-sized and small-sized enterprises. Nov Jan. 1995: Neckermann Stuntmarkt, Hulst Retail Salesman : Micro Elektro, Terneuzen Retail Salesman Part time (during Education) CV Arnaud Allonsius /9/2012

5 Stages 1992: Hydro Agri Sluiskil te Sluiskil Customize PLC program for the control of a Water Treatment system, writing a compact manual to STEP 5 programming language and vibration measurement and analysis on bearings of motors. 1993: TNO-Prins Maurits Laboratorium te Rijswijk, afdeling Pulsfysica Delft Design and construction of a device that divides an ignition pulse for a magnetic launcher in 4 pulses that can be shifted relative to each other. Device is intended for research into electromagnetic launching. 1994: Unitron Systems Terneuzen BV te Terneuzen Redesign of a communication system for hazardous areas: Designing and building an energy-efficient switching amplifier for Intercom system for hazardous areas. The volume control works depending on the ambient noise. IT Knowledge MS Word: MS Excel: MS Powerpoint: MS Project: MS Outlook: MS Visio: Languages Netherlands: English: German: Good Good Native language, oral and written well. oral and written well. oral well, written medium. Hobbies Swimming: Swimming Trainer and coach of Opleiding and Selectie of Z&PC De Schelde, Terneuzen. Jurylid for Swimming Competition Cycling Playing Guitar CV Arnaud Allonsius - 5-1/5/2013