CMEMS user requirements and user uptake strategy

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1 CMEMS Service Evolution & User Uptake Workshop CMEMS user requirements and user uptake strategy Dominique Obaton Mercator Océan

2 CMEMS Service Evolution & User Uptake Workshop The Copernicus Marine service today 2

3 The Copernicus Marine Environment and Monitoring Service today An online service of oceanographic products Generic numerical products (files) Geographical domains: global ocean and the European basins (Arctic, Baltic, North Western European shelf, Ireland Biscay and Iberia shelves, Mediterranean sea and Black sea) Large span of products from observations (in situ and satellite) to modelling Physical (including ice in the high latitudes) and biogeochemical variables Long time series (20 years), real time products & forecast for modelling products 3

4 The Copernicus Marine Environment and Monitoring Service today A service that targets intermediate users Main target professional people Who need the Copernicus Marine service for their scientific, commercial, decision making activities These intermediate users may have their own users (intermediate, end users) An open and free service To anybody And for any application as soon as the user agrees to abide by the CMEMS licence 4

5 The Copernicus Marine Environment and Monitoring Service today Products made from a network of producers From different European countries A large span of products and state-of-the-art European operational products Products gathered in a unique catalogue Products downloadable online from the catalogue Common format and access to all products Access to products follows the INSPIRE EU directive (interoperability) A service desk to support users Human organisation Link with users to answer questions, receive feedback, provide real time information 5

6 The Copernicus Marine Environment and Monitoring Service today An operational service Sustainable As part of the Copernicus services Reliable Products available on a 24/7 With a service desk answering questions during office hours Commitments to solve problems (office hours) Delay on product posted in real time on the web and monitored until closure Products verified and scientifically validated Done through several documents, available online and regularly updated A continuously improved service 6

7 The Copernicus Marine Environment and Monitoring Service today A monitored service Monthly monitoring To report to EU To understand and follow the users behaviour To support users when necessary To know parts of the service used or not and make evolution of the service according to it 7

8 The Copernicus Marine Environment and Monitoring Service today CMEMS subscribers, since December

9 JAN2012 Jan 25 Feb 18 Mar 13 Apr 06 Apr 30 May 24 Jun 17 Jul 11 Aug 04 Aug 28 Sep 21 Oct 15 Nov 08 Dec 02 JAN2013 Dec 26 Jan 25 Feb 18 Mar 05 Mar 29 Apr 22 May 16 Jun 09 Jul 03 Jul 27 Aug 20 Sep 13 Oct 07 Oct 31 Nov 24 Dec 18 Jan 17 Feb 10 Mar 05 Mar 29 Apr 22 May 16 Jun 09 Jul 03 Jul 27 Aug 20 Sep 13 Oct 07 Oct 31 Nov 24 Dec 18 Jan 17 Feb 10 Mar 05 Mar 29 Apr 22 May 16 Jun 09 Jul 03 Jul 27 Aug 20 The Copernicus Marine Environment and Monitoring Service today 250 USERS (DOWNLOADING PRODUCTS) PER DAY

10 The Copernicus Marine Environment and Monitoring Service today A user driven service Spontaneous user requests and feedback arriving to the service desk or listened during meetings Satisfaction questionnaires sent each year Face to face user workshops Pan European, organised each year during MyOcean Regional within CMEMS, 2-3 per year All requests & feedback recorded and analysed 10

11 CMEMS Service Evolution & User Uptake Workshop User requirements 11

12 User requirements Record of user requests and feedback Systematic record Cliquez et modifiez le titre from July 2011 period : 4 years 870 feedback from 418 users recorded 3 analyses carried out overview of the improvement of the service expected today by the users

13 User requirements (User Requirement Document) main user requirements PRODUCTS & CATALOGUE To have additional products: oceanographic ones (waves, tides) Cliquez et modifiez le titre non-oceanographic ones but useful for ocean studies (as river fluxes, atmospheric fluxes, bathymetry) To have product time series longer than 20 years To increase spatial and temporal resolution of products To enhance and harmonise the products and the catalogue by having consistency between products, by improving the product formats WEB FUNCTIONALITIES & ACCESS To enhance the web portal functionalities by improving the catalogue search, by ensuring that a given information is the same in different places by increasing the Inspire functionalities To ease the download of large volume of products

14 User requirements (User Requirement Document) main user requirements INFORMATION-DOCUMENTATION Cliquez et modifiez le titre To produce KPI of availability and timeliness To ease the choice of and access to products to nonexperienced users To provide information on the products: production line, scientific quality, their interest relative to each other, for both scientific users and nonscientific ones To have update of product equal or greater than 2 years and a road map of future service planned INTERFACE WITH USERS To maintain and enhance the link with users To define and build the interface with the coastal community To support members states for MSFD

15 User requirements (User Requirement Document) 2 main categories: Cliquez et modifiez le titre Expressed by users. Extension of the current service (planned in the evolution of CMEMS service) short run: by means of a proven process for continual improvement of the service medium and long-term perspective: by means of an extensive R&D programme Expressed by people wanting to use the service, but that have not yet taken the plunge because CMEMS offer is not suitable for them because it only partially meets their needs

16 CMEMS Service Evolution & User Uptake Workshop User uptake programme and strategy

17 User uptake programme and strategy Expected developments Cliquez et modifiez le titre Complementary to those of the Copernicus Marine Service To be done in the mid-term (1 to 4 years) Based on user requests Will take account on R&D evolution With respect to the EU directives

18 User uptake programme and strategy The programme will finance via contracts to third parties Cliquez et modifiez le titre the development of tools or the production of information (or other to imagine) to meet the needs expressed

19 User Uptake objective The aim of the "User Uptake" programme is Cliquez et modifiez le titre to secure the loyalty of current users to enable new communities to benefit from the Copernicus Marine service

20 Consideration of user requirements Requirements to be answered by the User Uptake: Cliquez et modifiez le titre coastal services (the question is: what does the CMEMS offer for this specific purpose and what are its limits for this field of application?) support to Member States to comply with the EU Marine Strategy Framework Directive (MSFD) an easy access to products more verification and validation of products compatibility between all of the current products in the catalogue and those to come

21 User uptake programme and strategy Objective of the workshop 1. To get additional ideas beside user requests feedback 2. To propose solutions to user requirements Interface with coastal services Cliquez et modifiez le titre 1 st support to the Member States with the MSFD of the EU Comparison of CMEMS products by visualisation

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