Project Management. Essentials & Exam Prep. Project Management Tasks, Knowledge and Skills. based on PMP Examination Content Outline June 2015

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1 Project Management Tasks, Knowledge and Skills Project Management Essentials & Exam Prep based on PMP Examination Content Outline June 2015 Exam Content Outline Slide eric@qvive.biz consulting interim management training

2 PMP Exam Update Jan 12, 2016 PMI updates each certification every 3-5 years to ensure the certification remains relevant and reflects current practice The 2015 Role Delineation Study (RDS) provided an updated description of the project management professional (PMP ) role More than 2300 practitioners from 96 countries responded to the PMP validation survey, representing every major industry The changes are primarily focused on business requirements, benefits, and stakeholder relationships and communication in line with the split of the Communications Knowledge Area into Communications and Stakeholders in PMBOK Guide 5th Edition As a project manager you need to be aware of WHY the project is important to the performing organization, so you can manage stakeholders accordingly, and deliver project success Exam Content Outline Slide 2

3 PMP Exam Update Jan 12, 2016 The current exam (aligned with Aug 2011 Exam Content Outline) will remain active until January 11, 2016 From January 12 only the new version of the PMP exam (aligned with the June 2015 Exam Content Outline) will be administered Changes include: No change to the 5 domains Minor adjustment in proportion of questions per domain: Executing +1%, Closing 1% Modifications to tasks, a few tasks were removed, and 8 new tasks: Initiating +3, Planning +1, Executing +2, Monitoring & Controlling +2 Addition of 17 new domain specific Knowledge and Skills Addition of 26 new Cross-Cutting Knowledge and Skills Candidates will continue to receive exam score immediately after testing Exam Content Outline Slide 3

4 Tasks Initiating 1. Perform project assessment to support evaluation of the feasibility of new products or services within the given assumptions/constraints 2. Identify key Deliverables based on the business requirements* 3. Perform stakeholder analysis to align expectations and gain support 4. Identify high level risks, assumptions, and constraints to propose an implementation strategy 5. Participate in the development of ¹ the Project Charter 6. Obtain Project Charter approval from the sponsor 7. Conduct benefit analysis to validate project alignment with organizational strategy and expected business value* 8. Inform stakeholders of the approved Project Charter* NEW: Business Strategy and Benefits Realization ¹ Previously: Develop * New Task Exam Content Outline Slide 4

5 Knowledge & Skills Initiating Analytical skills* The ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information Skills include demonstration of the ability to apply logical thinking to gathering and analyzing information, designing and testing solutions to problems, and formulating plans Benefit analysis techniques Elements of a project charter Estimation tools and techniques Strategic management* The continuous process of creating, implementing and evaluating decisions to achieve organizational objectives, and alignment of policies and strategic priorities Exam Content Outline Slide 5

6 Tasks Planning (1) 1. Review and assess detailed project requirements, constraints, and assumptions to establish detailed project Deliverables 2. Develop a Scope Management Plan 3. Develop the Cost Management Plan 4. Develop the Project Schedule 5. Develop the Human Resource Management Plan 6. Develop the Communications Management Plan 7. Develop the Procurement Management Plan and define the quality standards for the project and its Products 8. Develop the Quality Management Plan * New Task Exam Content Outline Slide 6

7 Tasks Planning (2) 9. Develop the Change Management Plan 10. Plan for risk management to manage uncertainty and opportunity 11. Present the Project Management Plan to obtain approval to proceed with project execution 12. Conduct kick-off meeting to inform and engage stakeholders and gain commitment 13. Develop the Stakeholder Management Plan* * New Task Exam Content Outline Slide 7

8 Knowledge & Skills Planning (1) Change management planning* Cost management planning, including project budgeting tools and techniques* Communications planning Contract types and selection criteria Estimation tools and techniques Human resource planning Lean and efficiency principles* Elimination of waste through: Customer focus; Determining how the work gets done; Removing non-value-added activities; Managing based on data; Empowering the project team; Continuous process improvement Procurement planning Quality management planning Exam Content Outline Slide 8

9 Knowledge & Skills Planning (2) Requirements gathering techniques (e.g., planning sessions, brainstorming, focus groups) Regulatory and environmental impacts assessment planning* Required where the complexity and scale of a proposed project creates uncertainty about the exact nature of environmental effects, or results in a potential for significant adverse environmental effects Risk management planning Scope deconstruction (e.g., WBS, Scope backlog) tools and techniques Scope management planning Stakeholder management planning* Time management planning, incl. scheduling tools and techniques* Workflow diagramming techniques Exam Content Outline Slide 9

10 Tasks Executing 1. Acquire and manage project resources to meet project requirements 2. Manage task execution based on the Project Management Plan to achieve project Deliverables 3. Implement the Quality Management Plan to ensure that work is performed in accordance with required quality standards 4. Implement Approved Changes and Corrective Actions by following the Change Management Plan 5. Implement approved actions by following the Risk Management Plan 6. Manage the flow of information by following the Communications Plan* 7. Maintain stakeholder relationships by following the Stakeholder Management Plan* NEW: Stakeholder Relationships and Engagement with two way communication * New Task Exam Content Outline Slide 10

11 Knowledge & Skills Executing Continuous improvement processes Contract management techniques* Managing contract creation, execution and control to maximize project and financial performance, while reducing risk Elements of a statement of work Interdependencies among project elements* The interconnectedness of the parts of the project management framework Project budgeting tools and techniques Quality standard tools Vendor management techniques* Establishing service, quality, cost, and satisfaction (approval, acceptance) goals and selecting and managing sellers/vendors to consistently meet these goals Exam Content Outline Slide 11

12 Tasks Monitoring & Controlling 1. Measure project performance to identify and quantify any variances and Corrective Actions 2. Manage changes to the project to ensure that project goals remain aligned with business needs 3. Verify that project Deliverables conform to the quality standards to meet project requirements and business needs 4. Monitor and assess risk to manage the impact of risks and opportunities 5. Review the Issue Log, update if necessary, and determine Corrective Actions to minimize the impact on the project 6. Capture, analyze, and manage lessons learned to enable continuous improvement* 7. Monitor procurement activities to verify compliance with project objectives* EMPHASIZED: Lessons Learned and knowledge transfer throughout the project lifecycle * New Task Exam Content Outline Slide 12

13 Knowledge & Skills (1) Performance measurement and tracking techniques (e.g., EV, CPM, PERT, Trend Analysis) Process analysis techniques (e.g., LEAN, Kanban, Six Sigma)* Lean: Maximizing customer value while minimizing waste, based on the ideas of Continuous Incremental Improvement and Respect for People Kanban: visualize work, limit work in process, focus on flow, continuous improvement Six Sigma: A measure of quality that strives for near perfection; Data-driven approach and methodology for eliminating defects (six standard deviations between the mean and the nearest specification limit) in any process Project control limits (e.g., thresholds, tolerance) Project monitoring tools and techniques* Exam Content Outline Slide 13

14 Knowledge & Skills (2) Project quality best practices and standards (e.g., ISA, BS, CMMI, IEEE)* ISA: International Standard on Auditing BS: British Standards CMMI: Capability Maturity Model Integration IEEE: Institute of Electrical and Electronics Engineers Quality measurement tools (e.g., statistical sampling, control charts, flowcharting, inspection, assessment)* Risk identification and analysis techniques Risk response techniques Quality validation and verification techniques* To check that Deliverables meet specifications and fulfill intended purpose Verification: building the Product right; Validation: building the right Product Exam Content Outline Slide 14

15 Tasks Closing 1. Obtain final acceptance of the project Deliverables to confirm that Project Scope and Deliverables were achieved 2. Transfer the ownership of Deliverables to facilitate project closure 3. Obtain financial, legal, and administrative closure to communicate formal project closure and ensure transfer of liability 4. Prepare and share the final project report to document and convey project performance and assist in project evaluation 5. Collate lessons learned that were documented throughout the project to update the organization s knowledge base 6. Archive Project Documents and materials to comply with statutory requirements and for use in future projects and audits 7. Obtain feedback from relevant stakeholders to evaluate their satisfaction * New Task Exam Content Outline Slide 15

16 Knowledge & Skills Closing Archiving practices and statutes Compliance (statute/organization) Contract closure requirements Close-out procedures Feedback techniques Performance measurement techniques (KPI and key success factors)* CSF: Critical Success Factor (Leading indicator cause) what we must do to be successful KPI: Key Performance Indicator (Lagging indicator effect) what indicates that we re winning Project review techniques Transition planning technique Exam Content Outline Slide 16

17 Cross-Cutting Knowledge & Skills (1) Active listening Applicable laws and regulations* Benefits realization* Brainstorming techniques Business acumen* Keenness and speed in understanding and deciding on a business situation Change management techniques* Coaching, mentoring, training, and motivational techniques* Communication channels, tools, techniques, and methods Configuration management* Conflict resolution SHIFT: Added focus on Business Benefits instead of just the Deliverables throughout the project lifecycle Exam Content Outline Slide 17

18 Cross-Cutting Knowledge & Skills (2) Customer satisfaction metrics* Data gathering techniques Decision making Delegation techniques* Diversity and cultural sensitivity* Emotional intelligence* The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships Expert judgment technique* Facilitation Generational sensitivity and diversity* Information management tools, techniques, and methods Exam Content Outline Slide 18

19 Cross-Cutting Knowledge & Skills (3) Interpersonal skills* Knowledge management* Leadership tools, techniques, and skills Lessons learned management techniques* Meeting management techniques* Negotiating and influencing* techniques and skills Organizational and operational awareness* Peer-review processes* Presentation tools and techniques Prioritization/time management Problem-solving tools and techniques Exam Content Outline Slide 19

20 Cross-Cutting Knowledge & Skills (4) Project finance principles* Quality assurance and control techniques* Relationship management Risk assessment techniques* Situational awareness* The perception of environmental elements with respect to time or space, the comprehension of their meaning (impact on goals, objectives), and the projection of their status after some variable has changed Keeping track of what is going on around you in a complex, dynamic environment Stakeholder management techniques* Team-building techniques* Virtual/remote team management* Exam Content Outline Slide 20