AT&T Connect Onsite System Requirements v9.5. January 2013

Transcription

1 AT&T Connect Onsite System Requirements v9.5 January 2013

2 Product: AT&T Connect Title: Onsite System Requirements Version: v9.5 Publication date: 1/21/2013 Reference number: CONSYSOS1012 Revision number: 02 Disclaimer 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. AT&T Proprietary.

3 AT&T Connect Table of Contents Table of Contents 1. Introduction... 5 AT&T Connect Front-End Applications... 5 AT&T Connect Backend Applications... 6 AT&T Connect Software Component Availability System Requirements... 8 Participant Application and myat&t... 8 End-user Computer for Participant Application and myat&t... 8 End-user Computer for Recording Converter Application... 9 Web Participant... 9 Participant Application for Mac Add-ins for Microsoft Outlook Add-in for Outlook 2007/ Add-in for Outlook Bit Add-in for Microsoft Office Communicator and Microsoft Lync Participant Application for iphone/ipad (v3.0) Participant Application for Android (v2.0) Participant Application for BlackBerry (v2.0) AT&T Connect Backend Computers AT&T Communications Server (ACS) Internet Telephony Server (ITS) Interactive Voice Response (IVR) Thin Client Server (TCS) List of Tables Table 1 Software components Included in Version Table 2 Requirements for the Participant Application and myat&t on Desktop Computers... 8 Table 3 Recording Converter Requirements... 9 Table 4 Web Participant Requirements... 9 Table 5 Participant application for Mac Table 6 Requirements for AT&T Conferencing add-in for Microsoft Outlook 2007/ Table 7 Requirements for AT&T Conferencing Add-in for Microsoft Outlook Bit Published: 1/21/2013 3

4 Onsite System Requirements Table 8 Requirements for AT&T Conferencing add-in for Microsoft Office Communicator Table 14 AT&T Connect Communications Server (ACS) Table 15 Internet telephony server (ITS) Table 16 Interactive Voice Response Server (IVR) Table 17 AT&T Connect Thin Client Server (TCS) Product Version: v9.5

5 1. INTRODUCTION AT&T Connect is an application architecture solution that allows end-users to participate in conferences using their PC, Mac, phone and mobile devices to create multiple participant conferences over the Web that include data, voice and video sharing. This document describes the main system components, the hardware and software requirements of AT&T Connect, and the capacity of each of these components. AT&T Connect Front-End Applications The AT&T Connect front-end is comprised of the following components: AT&T Connect Participant Application: An end-user application running on the MS Windows. The Participant Application enables users to share voice, data, video, and to view conference participants. AT&T Connect Participant Application for Mac: An end-user application running on Mac native client environments. The Participant Application enables users to share voice, data and to view conference participants. AT&T Connect Web Participant Application: An end-user Web-based application supported by most common Internet browsers. The Web Participant enables users to host and participate in web conferences. AT&T Connect mobile applications: End-user applications running on iphone/ipad, Android and BlackBerry. The mobile applications enable users to view the list of participants, shared content and interact with the conference. AT&T Connect Recording Converter: An end-user utility for converting AT&T Connect recordings (VCM or VCR) to a standard format. AT&T Connect add-in applications (Microsoft Outlook Add-ins, Microsoft Office Communicator Add-in): End-user applications that enable users to schedule and enter AT&T Connect conferences directly through other applications. Published: 1/21/2013 5

6 AT&T Connect Backend Applications AT&T Connect Backend Applications The AT&T Connect backbone sites are comprised of the following components: ACS (AT&T Communications Server): An application that acts as a multiplexer for the transfer of AT&T Connect data, video and voice. Using the ACS capabilities, live conference data can easily be accessed by multiple participants from many locations. TCS (Thin Client Server): Serves as a back-end component that facilitates the use of the AT&T Connect Web Participant Application, Mac and mobiles. ITS (Internet Telephony Server)/IVR (Interactive Voice Response): The ITS acts as the actual phone bridge (for customers who deploy the AT&T Connect Integrated Edition with onpremises telephony integration). The IVR manages the interaction between the system and an end-user upon connecting to the system over the phone. AT&T Connect Software Component Availability Version 9.5 does not include a software release of all AT&T Connect software components. Some components that have not been modified since the last software release are not part of the released components. Table 1 lists the available components for version 9.5 release. Table 1 Software components Included in Version 9.5 Component Latest Available Version ACS 9.5 ITS 9.5 IVR 9.5 TCS 9.5 Participant Application 9.5 Web Participant 9.5 Materials Editor 9.2 Participant Application for Mac 9.5 for OSX 10.7 & 10.8 Clients 9.2 SP1 for OSX 10.6 Clients Add-in for Outlook 2007/ Add-in for Outlook bit* 9.5 Add-in for Outlook Add-in for Microsoft Office Communicator and Microsoft Lync 9.2 Participant Application for iphone 3.0 Participant Application for ipad 3.0 Participant Application for BlackBerry Product Version: v9.5

7 AT&T Connect Software Component Availability Component Latest Available Version Participant Application for Android 2.0 Recording Converter 9.0 Published: 1/21/2013 7

8 2. SYSTEM REQUIREMENTS Participant Application and myat&t Table 2 summarizes the requirements for desktop computers running the Participant Application and the myat&t utility. End-user Computer for Participant Application and myat&t Table 2 Requirements for the Participant Application and myat&t on Desktop Computers Operating Systems Office/Mail Applications Supported Browsers Hardware and Bandwidth (without using AT&T Connect Video Feature) Hardware and Bandwidth (when using AT&T Connect Video Feature) Windows XP Office XP Java version Hardware: Hardware: Windows 2003 Office , GHz CPU and 512 Pentium GHz CPU Standard Office 2007 MS Internet MB RAM and 512 MB RAM Edition, Web Office 2010 Explorer Monitor with high Monitor with high color Edition IBM Lotus 7.0, 8.0, 9.0 color (16 bit) display (24 bit) display and a Windows Vista Notes 8.5 and and a resolution of at resolution of at least Windows 7 above Firefox 3.6 least 800x x600 resolution All Operating and above Disk Space: (recommended 1024x768) Systems are Google 35 MB for the Disk Space: supported on 32 Chrome installation. 35 MB for the Participant bit and 64 bit Bandwidth: Application installation. machines At least 64 Kbps 256 Kbps) 50 MB to store event materials 100 MB). This setting is configurable. Bandwidth: At least 256 Kbps (recommended 512 Kbps). Note that the newest versions of browsers are being tested on an on-going basis. Published: 1/21/2013 8

9 Web Participant End-user Computer for Recording Converter Application Table 3 Recording Converter Requirements Operating Systems Office/Mail Applications Supported Browsers Hardware and Bandwidth Windows XP Office XP MS Internet Explorer Hardware: Windows 2003 Office , 8.0, GHz CPU and 512 MB RAM Windows Vista Windows 7 Windows 2008 All Operating Systems are supported on 32 bit and 64 bit machines Office 2007 Office 2010 Monitor with high color (16 bit) display and a resolution of at least 800x600 Disk Space: 2 GB for the Recording Converter temporary files. Web Participant Table 4 summarizes the requirements for desktop computers running the Web Participant application over the Internet. Table 4 Web Participant Requirements Operating Systems Supported Browsers Hardware and Bandwidth Additional Requirements Windows XP Windows Vista Windows 7 Windows 2008 All Operating Systems are supported on 32 bit and 64 bit machines MS Internet Explorer* 7.0, 8.0, 9.0 Firefox 3.6 and above Google Chrome Hardware: 1.5 GHz CPU and 512 MB RAM Monitor with high color (16 bit) display and a resolution of at least 800x600 Disk Space: 100 MB to store event materials Internet access: By TCP/IP intranet or modem Bandwidth: At least 128 Kbps 256 Kbps) Published: 1/21/2013 9

10 Web Participant Operating Systems Supported Browsers Hardware and Bandwidth Additional Requirements Mac OS X 10.5 (Leopard 32 &64 bit), Mac OS X 10.6 (Snow Leopard ) Mac OS X 10.7 (Lion ) Safari Firefox 3.6 and above Google Chrome Devices & Hardware: Supported devices: Mac mini, MacBook, imac, MacBook Pro, MacBook Air Monitor with high color (16 bit) display and a resolution of at least 800x600 Disk Space: 100 MB to store event materials Mac OS X 10.8 (Mountain Lion) Internet access: By TCP/IP intranet or modem Bandwidth: At least 128 Kbps 256 Kbps) Linux Any Linux flavor/version that supports the indicated browser versions Firefox 3.6 and above Google Chrome Hardware: 1.5 GHz CPU and 512 MB RAM Monitor with high color (16 bit) display and a resolution of at least 800x600 Disk Space: 100 MB to store event materials Internet access: By TCP/IP intranet or modem Bandwidth: At least 128 Kbps bandwidth 256 Kbps) Note that the newest versions of browsers are being tested on an on-going basis. 10 Product Version: v9.5

11 Participant Application for Mac Participant Application for Mac Table 5 Participant application for Mac Operating Systems Supported Browsers Hardware and Bandwidth Additional Requirements Safari Devices & Hardware: Mac OS X 10.7 Firefox 3.6 and 1.5 GHz CPU and 512 MB RAM (Lion ) above Supported devices: Mac mini, MacBook, Mac OS X 10.8 (Mountain Lion) Google Chrome* imac, MacBook Pro, MacBook Air Monitor with high color (16 bit) display and a resolution of at least 800x600 Disk Space: 100 Mb for the installation. Bandwidth: At least 64 Kbps bandwidth 256 Kbps) Note that the newest versions of browsers are being tested on an on-going basis. Published: 1/21/

12 Add-ins for Microsoft Outlook Add-ins for Microsoft Outlook This section summarizes the requirements for desktop computers running the AT&T Conferencing add-ins for Microsoft Outlook. Note: The Add-in for Microsoft Outlook is no longer supported for use on the Microsoft Vista 64 bit operating system. Add-in for Outlook 2007/2010 Table 6 summarizes the requirements for desktop computers running the AT&T Conferencing addin for Microsoft Outlook 2007/2010. Table 6 Requirements for AT&T Conferencing add-in for Microsoft Outlook 2007/2010 Operating Systems MS Office Applications Supported Browsers Additional Requirements Windows XP Windows Vista Windows 7 Latest Service Pack must be installed. All Operating Systems are supported on 32 bit and 64 bit machines Outlook 2007/2010 plus the most recent SP. MS Outlook must be configured in Exchange mode. Supported versions include Exchange 2003, 2007 and 2010 MS Internet Explorer 7.0, 8.0, 9.0 Firefox 3.6 and above Google Chrome Note that the newest versions of browsers are being tested on an on-going basis. The following must be installed on the target computer:.net Framework VSTO 2005 SE Runtime (Visual Studio 2005 Tools for Outlook) with Language pack PIA (Primary Interop Assemblies) If necessary, these components can be installed during add-in installation. 12 Product Version: v9.5

13 Add-ins for Microsoft Outlook Add-in for Outlook Bit Table 7 summarizes the requirements for desktop computers running the AT&T Conferencing Addin for Microsoft Outlook bits. Table 7 Requirements for AT&T Conferencing Add-in for Microsoft Outlook Bit Operating Systems MS Office Applications Supported Browsers Additional Requirements Windows Vista 64 bit Windows 7 64 bit Latest Service Pack must be installed. Outlook bit MS Outlook must be configured in Exchange mode. Supported versions include Exchange 2003, 2007, 2010 MS Internet Explorer 7.0, 8.0, 9.0 Firefox 3.6 and above Google Chrome Note that the newest versions of browsers are being tested on an on-going basis. A user account with administrator rights is required for installation. The following must be installed on the target computer:.net Framework (for Windows Vista, this component must be installed manually) VSTO v4 (Visual Studio 2005 Tools for Outlook) with Language pack PIA 2010 (Primary Interop Assemblies) If necessary, (VSTO4 and PIA2010) can be installed during add-in installation. Add-in for Microsoft Office Communicator and Microsoft Lync Table 8 summarizes the requirements for desktop computers running the AT&T Conferencing addin for Microsoft Office Communicator and Microsoft Lync. Please consult with the AT&T Connect Professional Services group to implement this add-in. Table 8 Requirements for AT&T Conferencing add-in for Microsoft Office Communicator Operating Systems MS Office Applications Supported Browsers Hardware and Bandwidth Additional Requirements Windows XP Professional 32 or 64-bit with latest Service Pack Microsoft Windows Vista 32 or 64-bit Microsoft Windows 7, 32 or 64-bit MS Office Communicator 2007 v2.0 and above MS Lync 4.0 MS Internet Explorer 7.0, 8.0, 9.0 Firefox 3.6 and above Google Chrome Hardware: Intel Pentiumcompatible processor: 800 MHz or higher 512 MB RAM Bandwidth: 56 Kbps AT&T Connect Participant Application v.8.8 and above must be installed locally for add-in operation. A user account with administrator rights is required for installation Published: 1/21/

14 Participant Application for iphone/ipad (v3.0) Participant Application for iphone/ipad (v3.0) To use AT&T Connect Mobile for iphone/ipad you need: One of the following supported operating systems: IOS 5.0 or higher One of the following supported devices: iphone 3GS/4G/4GS/5 ipad/ipad2/ipad3 An active 4G, 3G or 2G GSM cellular network or WiFi connection (The AT&T Connect Mobile application does not function in airplane mode). Participant Application for Android (v2.0) To use AT&T Connect Mobile for Android you need: One of the following supported operating systems: Android 2.3 (Gingerbread) Android ICS One of the following supported devices: Samsung Galaxy S2 (i9100) Samsung Galaxy SII (i777) Samsung Infuse 4G (i997) Samsung Galaxy SII Skyrocket (i727) HTC Inspire 4G (PD98120) Samsung Galaxy Note Samsung Galaxy SIII An active 4G, 3G or 2G GSM cellular network or WiFi connection. A conference that was initiated on AT&T Connect v9.2 with SP1 or higher. Note: If you use an Android device other than those listed above, you can still use the AT&T Connect application. However, some functions may not work properly. Participant Application for BlackBerry (v2.0) Supported devices and operating systems: BlackBerry Bold 9000 OS 4.6 and OS 5.0 BlackBerry Bold 9650 OS 5.0 and OS 6.0 BlackBerry Bold 9700 OS 5.0 and OS 6.0 BlackBerry Bold 9780 OS 6.0 BlackBerry Torch 9800 OS Product Version: v9.5

15 Participant Application for BlackBerry (v2.0) BlackBerry Tour 9630 OS and OS 5.0 BlackBerry Curve 8900 OS An active 3G cellular network or WiFi connection. Published: 1/21/

16 3. AT&T CONNECT BACKEND COMPUTERS This section lists the system specifications and performance capacity information for each AT&T Connect backend component. Separate and dedicated machines are required for each of the following; ACS, TCS, IVR and TCS. Each table in this section provides capacity information for specific components. Where available each table includes capacity performance values listed as Minutes of Usage (MOU) and as the actual concurrent number of events or participants reported from testing. The concurrent number of participants or events is provided as general information. For the purpose of capacity and sizing planning exercises the use of the MOU model is recommended as superior to the use of the reported actual concurrent number of events or participants. Published: 1/21/

17 AT&T Communications Server (ACS) AT&T Communications Server (ACS) ACS capacity has been validated with three different servers specifications. Table 9 AT&T Connect Communications Server (ACS) System Specifications Maximum Performances OS/Software Hardware Windows 2003 Server R2 Enterprise Edition SP2, English Microsoft Internet Explorer 6/7 IIS 6.0 MDAC Version (Microsoft Data Access Components): V2.8 Dual CPU 2.5GHz Xeon E5420 Quad Core - 32bit CPU of 4GB RAM 100Mbit Ethernet link Maximum monthly minutes of usage (MOU): 5.4M MOU For an average of 7 users per event Maximum number of concurrent events: 180 Maximum number of concurrent users: 1100 Results has been confirmed on an HP DL380G5 Windows 2003 Server R2 Enterprise Edition SP2, English Microsoft Internet Explorer 6/7 IIS 6.0 MDAC Version (Microsoft Data Access Components): V2.8 Dual CPU 2.5GHz Xeon E5420 Quad Core - 32bit CPU of 12GB RAM 100Mbit Ethernet link Maximum monthly minutes of usage (MOU): 8.1M MOU For an average of 7 users per event Maximum number of concurrent events: 260 Maximum number of concurrent users: 1600 Results has been confirmed on an HP DL380G5 Windows 2003 Server R2 Enterprise Edition SP2, English Dual CPU 2.5GHz Xeon E5540 Quad of 12GB RAM (HP DL380G6) 100Mbit Ethernet link Maximum monthly minutes of usage (MOU): 10.7M MOU For an average of 7 users per event Maximum number of concurrent events: 405 Maximum number of concurrent users: 2470 Results confirmed on an HP DL380G6 Published: 1/21/

18 AT&T Communications Server (ACS) System Specifications Maximum Performances Windows 2008 Server 64 bit SP2 Enterprise Edition, English Microsoft Internet Explorer 6/7 IIS 6.0 WDAC (part of OS) Dual CPU 2.5GHz Xeon E5540 Quad of 12GB RAM 100 Mbit Ethernet link Maximum monthly minutes of usage (MOU): 12.4M MOU For an average of 7 users per event Maximum number of concurrent events: 442 Maximum number of concurrent users: 2860 Results confirmed on an HP DL380G6 Windows 2008 Server 64 bit R2 SP1, Enterprise Edition, English Dual CPU 2.5GHz Xeon E5540 Quad of 12GB RAM 100 Mbit Ethernet link Not tested under load. (HP DL380G6) Windows 2008 Server 64 bit R2 SP2, Enterprise Edition, English Dual CPU 2.27GHz Xeon E5520 Quad of 12GB RAM 100 Mbit Ethernet link Not tested (HP DL380G7) Windows 2008 Server 64 bit R2 SP2, Enterprise Edition, English Dual CPU 2.5GHz Xeon E5540 Quad of 12GB RAM space: 64GB 100 Mbit Ethernet link Not tested (HP DL380G6) 18 Product Version: v9.5

19 Internet Telephony Server (ITS) Internet Telephony Server (ITS) Table 10 Internet telephony server (ITS) System Specifications Maximum Performance OS/Software Hardware Windows 2003 Server R2 Enterprise Edition SP2, English Microsoft Internet Explorer 7, 8 or 9 IIS 6.0 MDAC Version (Microsoft Data Access Components): V2.8 Dual CPU 2.5GHz Xeon E5420 Quad Core - 32bit CPU of 4GB RAM 100Mbit Ethernet link Maximum monthly minutes of usage (MOU): 3.9M MOU. Maximum number of concurrent events: 140 Maximum number of concurrent users: 900 Results confirmed on an HP DL380G5 Note: The maximum number of users in one event on one machine is 150. Windows 2008 Server 64 bit SP2, Enterprise Edition, English Microsoft Internet Explorer 7, 8 or 9 IIS 6.0 Dual CPU 2.27GHz Xeon E5520 Quad of 12GB RAM 100Mbit Ethernet link Information not yet available HP DL380G6 Windows 2008 Server 64 bit R2 SP1, Enterprise Edition, English Dual CPU 2.27GHz Xeon E5520 Quad of 12GB RAM 100Mbit Ethernet link Information not yet available HP DL380G6 Published: 1/21/

20 Interactive Voice Response (IVR) System Specifications Maximum Performance Windows 2008 Server 64 bit SP2, Enterprise Edition, English Dual CPU 2.27GHz Xeon E5520 Quad of 16GB RAM 100Mbit Ethernet link Information not yet available HP DL380G7 Interactive Voice Response (IVR) Table 11 Interactive Voice Response Server (IVR) System Specifications Maximum Performance OS/Software Hardware Windows 2003 Server R2 Enterprise Edition SP2, English Microsoft Internet Explorer 7, 8 or 9 IIS 6.0 MDAC Version (Microsoft Data Access Components): V2.8 Dual CPU 2.5GHz Xeon E5420 Quad Core - 32bit CPU of 4GB RAM 100Mbit Ethernet link Maximum monthly minutes of usage (MOU): 11M MOU Maximum 450 Event entries per minute Results confirmed on an DL380G5 Windows 2008 Server 64 bit SP2, Enterprise Edition, English Microsoft Internet Explorer 7, 8 or 9 IIS 6.0 Dual CPU 2.27GHz Xeon E5520 Quad of 12GB RAM 100Mbit Ethernet link Information not yet available HP DL380G6 20 Product Version: v9.5

21 Thin Client Server (TCS) System Specifications Maximum Performance Windows 2008 Server 64 bit R2 SP1, Enterprise Edition, English Dual CPU 2.27GHz Xeon E5520 Quad of 12GB RAM 100Mbit Ethernet link Information not yet available HP DL380G6 Windows 2008 Server 64 bit SP2, Enterprise Edition, English Dual CPU 2.27GHz Xeon E5520 Quad of 16GB RAM 100Mbit Ethernet link Information not yet available HP DL380G7 Thin Client Server (TCS) Table 12 AT&T Connect Thin Client Server (TCS) System Specifications Performance with Recommended Specifications OS/Software Hardware Windows 2003 Server R2 Enterprise Edition SP2, English Microsoft Internet Explorer 6/7 IIS 6.0 MDAC Version (Microsoft Data Access Components): V2.8 Dual CPU 2.5GHz Xeon E5420 Quad Core - 32bit CPU of 4GB RAM space: 64GB 100Mbit Ethernet link Max Monthly Minutes of Usage (MOU): 2M MOU For an average of 2 users per event: Max. concurrent users: 400 Max. concurrent events: 200 Results confirmed on an DL380G5 Published: 1/21/

22 Thin Client Server (TCS) System Specifications Performance with Recommended Specifications Windows 2008 Server 64bit R2 Standard Edition, English Microsoft Internet Explorer 7 or higher IIS 7.5 MDAC Version (Microsoft Data Access Components): V2.8 Dual CPU 2.5GHz Xeon E5540 Quad of 12GB RAM space: 64GB HP DL380G6 100Mbit Ethernet link Max Monthly Minutes of Usage (MOU): 2M MOU For an average of 2 users per event: Max. concurrent users: 400 Max. concurrent events: 200 Results confirmed on an DL380G6 22 Product Version: v9.5