System Environment Specifications Network, PC, Peripheral & Server Requirements

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1 Allscripts MyWay 8.6 System Environment Specifications Network, PC, Peripheral & Server Requirements NETWORK REQUIREMENTS An Internet Protocol (TCP/IP) network is required between Allscripts MyWay clients and on-premise servers or the Allscripts Data Centers. Bandwidth Requirements Client to Server Technology For users connecting to the Allscripts Data Centers, a business-class broadband service is a minimum requirement. The requirement is for sustained bandwidth, not peak capacity. Needed bandwidth is dependent on the peak number of concurrent users of the solution. This includes all users, not just Providers. Minimum bandwidth requirements presented in this publication take into account the shared nature of network access. Not all users are active on the network at exactly the same time, which permits individual users to briefly consume more bandwidth as needed. The efficiency of shared bandwidth diminishes as the total offered load approaches capacity of the network. Bandwidth numbers are representative of actual testing of Allscripts MyWay. They do not take into account other non-allscripts applications. These numbers do not represent bandwidth for the Allscripts MyWay deployment updates. Table 1 Total Users Minimum Bandwidth (Kbps) Maximum Latency (ms) Line Description Business Cable/DSL Business Cable/DSL Business Cable/DSL (T1) 60 For more than 40 users, you will need a leased line 2 with an available bandwidth of 40 Kbps per user. 1 Business class cable, asymmetrical, maximum latency 60ms, Allscripts MyWay and normal Internet usage share a line (75% to Allscripts MyWay) 2 Leased line (e.g. frame relay), asymmetrical, maximum latency 60ms, leased line is dedicated to Allscripts MyWay traffic 1

2 Bandwidth Requirements Thin Client Technology Thin client computing (Citrix or RDP) generally provides smoother network performance and a more consistent user experience with shared bandwidth. Allscripts recommends thin client technology for implementations serving many users, especially over relatively slow remote connections. Thin Client Technology Table 2 Minimum Bandwidth (Kbps) 1, 3, 4 Remote Desktop Protocol (RDP) 30 Kbps per user 2, 3, 4 Citrix Independent Computing Architecture (ICA) 15 Kbps per user 1 Meets the recommended bandwidth guidelines set by Microsoft 2 Meets the recommended bandwidth guidelines set by Citrix 3 Assumes a maximum latency of 60ms 4 A minimum overall bandwidth of 256 Kbps is required for this type of connection Internet Connectivity Table 3 Component Managed Firewall Managed Internet Security Recommendation Strongly recommended Strongly recommended Wireless LAN Access Point Table 4 Setting Recommendation Network Standard g Bandwidth WEP Encryption 54 Mbps (contact Allscripts for assistance with planning for wireless infrastructure) NOT recommended Wi-Fi Protected Access (WPA) Block SSID Broadcast MAC Address Filtering Strongly recommended Strongly recommended Strongly recommended 2

3 PC REQUIREMENTS Desktop Client Requirements assume only a single instance of the Allscripts MyWay application is running, and no other significant applications are running on the PC. Home Editions of desktop operating systems are NOT supported. 64-bit Editions of operating systems are NOT supported. Table 5 Component CPU Requirement Intel Pentium Core 2 Duo, 2.0 GHz or higher AMD Phenom or higher Microsoft Windows XP Minimum: 1 GB DDR PC2100 (266 MHz) Microsoft Windows XP Recommended: 2 GB DDR PC2100 (266 MHz) Memory Hard Drive Network Interface Card (NIC) Audio Output Microsoft Windows Vista Minimum: 2 GB MB DDR PC2100 (266 MHz) Microsoft Windows 7 Minimum: 2 GB MB DDR PC2100 (266 MHz) Microsoft Windows 7 Recommended: 4 GB MB DDR PC2100 (266 MHz) Allscripts MyWay requires 200 MB of free main memory (RAM) and 500 MB of virtual memory GB Allscripts MyWay requires 100 MB of free disk space on the drive where the Microsoft Windows operating system is installed. 100/1 GB Ethernet Speakers or head set required for Allscripts Academy training modules Microsoft Windows 7 Professional, Ultimate, or Enterprise (plus updates); or Microsoft Windows Vista Business, Enterprise or Ultimate (plus updates); or Microsoft Windows XP Professional SP3 (plus updates) Software Microsoft.NET Framework 3.5 SP1 (plus updates) Microsoft Office 2003, Microsoft Office 2007, or Microsoft Office 2010 (plus updates) Microsoft Internet Explorer 7 or 8 (plus updates) Note: Microsoft Internet Explorer 9 is not supported Allscripts MyWay 8.6 3

4 Mobile Client Requirements assume only a single instance of the Allscripts MyWay application is running, and no other significant applications are running on the PC. Home Editions of desktop operating systems are NOT supported. 64-bit Editions of operating systems are NOT supported. Table 6 Component CPU Requirement Intel Core Duo processor 1.2 GHz or higher Microsoft Windows XP : 1.5 GB-2 GB DDR PC2100 (266 MHz) SODIMM Microsoft Windows Vista : 2 GB MB DDR PC2100 (266 MHz) SODIMM Memory Hard Drive Network Interface Card (NIC) Audio Output Microsoft Windows 7 Minimum : 2 GB MB DDR PC2100 (266 MHz) SODIMM Microsoft Windows 7 Recommended : 4 GB MB DDR PC2100 (266 MHz) SODIMM Allscripts MyWay requires 200 MB of free main memory (RAM) and 500 MB of virtual memory. 60 GB Allscripts MyWay requires 100 MB of free disk space on the drive where the Microsoft Windows operating system is installed. 100/1 GB Ethernet Speakers or head set required for Allscripts Academy training modules Microsoft Windows 7 Professional, Ultimate, or Enterprise (plus updates); or Microsoft Windows Vista Business, Enterprise or Ultimate (plus updates); or Microsoft Windows XP Professional SP3 (plus updates); or Microsoft Windows XP Tablet PC Edition 2005 SP3 (plus updates) Software XP Tablet PC SP3 (plus updates) Microsoft.NET Framework 3.5 SP1 (plus updates) Microsoft Office 2003, Microsoft Office 2007, or Microsoft Office 2010 (plus updates) Microsoft Internet Explorer 7 or 8 (plus updates) Note: Microsoft Internet Explorer 9 is not supported Allscripts MyWay 8.6 4

5 PC Thin Client PC Thin Client is NOT supported for On-Demand customers. Requirements assume only a single instance of the Allscripts MyWay application is running, and no other significant applications are running on the PC. Home Editions of desktop operating systems are NOT supported. 64-bit Editions of operating systems are NOT supported. Table 7 Component CPU Memory Hard Drive Network Interface Card (NIC) Audio Output Requirement Intel Pentium 4, 2.0 GHz or higher AMD Athlon 64 or higher Windows XP Recommended: 512 MB DDR PC2100 (266 MHz) Windows Vista Minimum: 2 GB MB DDR PC2100 (266 MHz) Windows 7 Minimum: 2 GB MB DDR PC2100 (266 MHz) 40GB 100/1 GB Ethernet Speakers or head set required for Allscripts Academy training modules Microsoft Windows 7 Professional, Ultimate, or Enterprise (plus updates); or Microsoft Windows Vista Business, Enterprise or Ultimate (plus updates); or Software Microsoft Windows XP Professional SP3 (plus updates) Microsoft Internet Explorer 7 or 8 (plus updates) Note: Microsoft Internet Explorer 9 is not supported Windows Terminal Services Client or Citrix Presentation Server 4.x Client PERIPHERAL REQUIREMENTS Scanners Capable of saving.jpg,.gif, or.tif format Printers Windows supported printer Digital Cameras USB 2.0 Capable of saving.jpg,.gif, or.tif format Card Scanning Requirements Two optional card scanning solutions are available. They require a special Allscripts MyWay version, which is only available from Allscripts. Both scan in an image and extract certain data items from the image. Both the scanning application and the scanner must be installed on the same desktop or laptop to which they are attached. All scanning must be done from that desktop or laptop. 5

6 SERVER REQUIREMENTS Database Server Hardware Requirements (On-premise only) Below are requirements for the Allscripts MyWay database server. The sizing guidelines assume the following: A brand name (Dell, HP, IBM) server class Intel platform that meets the HCL (Hardware Compatibility List) from Microsoft. Virus protection, Microsoft Word, and Tape Backup software are running on the database server. If running Allscripts MyWay and Allscripts Tiger on the same server, please contact Allscripts Sales for sizing requirements for running both on the same server. For higher user counts, please contact Allscripts Sales for server sizing and software requirements. Table 8 Provider/User Count CPU Memory Hard Drive Tape Drive NIC 1-5 Providers (1-20 Users) 6-10 Providers (21-40 Users) Providers (41-60 Users) Providers (61-80 Users) One-way Dual Core 2.0 GHz or higher Two-way Dual Core 2.0 GHz or higher Minimum 2 GB Minimum 4 GB Minimum 6 GB Recommended 12 GB OS: 2 x 80 GB RAID 1 Data: 2 x 160 GB RAID 1 OS: 2 x 73 GB RAID 1 Data: 3 x 500 GB RAID 5 LTO, LTO-2 or LTO-3 10/100 Base-T or higher Terminal Services is not supported on the Allscripts MyWay Database Server Database Server Software Requirements (On-premise only) Table 9 Memory Operating System Applications Microsoft Windows Server 2003 Standard Edition SP2, plus updates (32-bit) Up to 4GB Greater than 4GB Microsoft Windows Server 2008 Standard Edition (32-bit) Note: Microsoft Windows Server 2000, Server 2008 (64-bit), and Server 2008 R2 are not supported Microsoft Windows Server 2003 Enterprise Edition SP2, plus updates (32-bit) Microsoft Windows Server 2008 Standard Edition (32-bit) Note: Microsoft Windows Server 2000, Server 2008 (64-bit), and Server 2008 R2 are not supported Microsoft SQL Server 2005 SP2 Microsoft SQL Server 2008 Microsoft.NET Framework 3.5 SP1 Microsoft Office 2003, Microsoft Office 2007, or Microsoft Office 2010 (plus updates) Allscripts MyWay 8.6 6

7 Terminal Server Hardware Requirements Below are requirements for selecting a terminal server for Allscripts MyWay. The sizing guidelines assume the following: The terminal server is a member server with Allscripts MyWay and Microsoft Word only. Each user is running one session of Allscripts MyWay and Microsoft Word. Users running multiple sessions will use more resources which may affect the performance of your server. No other applications are considered. 400 MB of Memory is required, per user, for Allscripts MyWay client software. If running Allscripts MyWay and Allscripts Tiger client software on the same terminal server, please contact Allscripts Inside Sales for sizing requirements. For higher user counts, please contact Allscripts Sales for server sizing recommendations. Table 10 User Count CPU Memory Hard Drive c) Tape Drive NIC (1-15 Users) One-way Quad Core 2.33 GHz or higher 4 GB 2 x 146 GB RAID 1* None (16-30 Users) Two-way Quad Core 2.33 GHz or higher 8 GB 2 x 146 GB RAID 1* None 10/100 Base-T or higher (31-75 Users) Two-way Quad Core 2.33 GHz or higher 16 GB 2 x 146 GB RAID 1* None *Storing additional files, including user profiles may require extra disk space. Terminal Server Software Requirements Below are the operating system and application software requirements for a terminal server running Allscripts MyWay. Allscripts MyWay is also supported with Citrix Presentation Server 4.0 or greater. Citrix Presentation Server has additional licensing costs but offers some advanced features not supported by Windows Terminal Services alone, such as published applications, web interface, pen inking (Microsoft Windows pen inking), voice capture, audio redirection, and load balancing. Customers requiring those features must implement Citrix Presentation Server. Table 11 Memory Operating System Applications Up to 4GB Greater than 4GB Microsoft Windows 2003 Server SP2, plus updates (32-bit) Microsoft Windows Server 2008 (32-bit) Microsoft Windows 2003 Server Enterprise SP2, plus updates (32-bit) Microsoft.NET Framework 3.5 SP1 Microsoft Office 2003, Microsoft Office 2007, or Microsoft Office 2010 (plus updates) Allscripts MyWay 8.6 7

8 ADVANCED DEPLOYMENTS High Availability Clustering (On-premise only) Most Allscripts MyWay server components are compatible with Microsoft Clustering Service. Please contact Allscripts Sales for specific details about hardware and software requirements and available services for Allscripts MyWay in a Microsoft high availability cluster. Virtualization Allscripts MyWay server components and terminal servers can be deployed in a virtual environment. Please contact Allscripts Sales for specific details about hardware and software requirements and available services for Allscripts MyWay in a virtual environment. Multiple Databases (On-premise only) Allscripts MyWay multiple database deployment is suitable to address the following deployment scenarios: Hosting of Allscripts MyWay (for example, as an application service provider) Having a training and live database Please contact Allscripts Sales for specific details for hardware, software, and services for Allscripts MyWay in a multi-database environment. GENERIC LABS HARDWARE AND SOFTWARE REQUIREMENTS Practices using Allscripts Generic Labs Interface can use Allscripts MyWay to interface to commercial and private laboratories. Communication between an interfaced lab and Allscripts MyWay allows practices to create diagnostic laboratory orders and receive results via automated messaging. When compared to the typical architecture of Allscripts MyWay, there are no differences when using the Allscripts Generic Lab Interface other than the installation of Mirth on the database server if it does not already exist. 8

9 Performance System Configurations The following information should be used to setup and configure Windows based systems. The route to the particular settings may vary depending on the version of Windows installed. These settings should to be checked and verified. XP ALTERATIONS Note: The following information is listed under Windows XP, but it should be checked and configured for ALL Windows systems. Information that is specific to post XP systems is listed under their respective sub-categories of this document. Turn OFF Windows Firewall 1. Click Start > Run. 2. Type services.msc. 3. Click OK. The Services dialog box appears. 4. Scroll to and double-click Windows Firewall/Internet Connection Sharing. 5. Double-click on the service to open the service dialog box. 6. On the General tab, in the Startup type field, select either Disabled or Manual. 7. Click Stop. 8. Click Apply. 9. Click OK to close the Services dialog box. Modify Power Options 1. Click Start > Settings > Control Panel. 2. Double click Power Options. The Power Options dialog box appears. 3. On the Power Schemes tab, in the Turn off monitor field, select Never. This is discretionary, turning off the monitor after a period of inactivity should not cause problems with performance. 4. In the Turn off hard disks field, select Never. 5. In the System standby field, select Never. 6. On the Hibernate tab, verify the Disable hibernation check box is clear (no check mark). 7. Click Apply. 8. Click OK to close the dialog box. Additional Power Settings Check power settings on devices not controlled by the standard power settings in the control panel. 1. Right-click My Computer and select Manage. The Computer Management dialog box appears. 2. Click Device Manager. 3. Expand the Universal Serial Bus Controllers by clicking on the plus sign beside the name. 4. Right click on the first USB Root Hub and select Properties. 9

10 5. Click the Power Management tab. 6. Make sure the Allow the computer to turn off this device to save power check box is cleared (no check mark). 7. Repeat steps 4 through 6 for ALL USB Root Hub devices. 8. Expand the Network Adapters by clicking on the plus sign beside the name. 9. Right click on the first network adapter and select Properties. 10. If applicable, click the Power Management tab. 11. Make sure the Allow the computer to turn off this device to save power check box is cleared (no check mark). 12. Repeat steps 10 through 12 for ALL network adapters. Internet Explorer Modifications Turn OFF pop-up blockers in Internet Explorer. Remove all extra Button Bars and/or search engines. Each of these will potentially have its own pop-up blocker. Do not just inactivate, uninstall them through control panel. Clear all temporary internet files, and reduce the hard disk space for these files to the minimum, 8MB. Note: Some files do not clear through this method, if possible navigate to the temp directories and manually delete files. Cookies Clear cookies and reduce time stored, clear on exit if available. Set the Check for updates to web pages option to either Never or When visit page. History, change to 1 day or 0 if allowed. Virus Protection Virus protection software can negatively affect performance, and may shut down Allscripts MyWay. We do not support any particular virus protection but Allscripts does not recommend using Avast!. Note: The list of virus protection not recommended may grow with time. Check Windows services and verify the virus protection does not use any form of Real Time Scan. This can and will cause time out errors if Allscripts MyWay does not receive or write the information within the set time limits. Windows Vista & Windows 7 Operating System Verify if there are multiple Allscripts MyWay applications in Programs and Features (Example: Allscripts MyWay - 1). Click Start > Settings > Control Panel > Programs & Features. Note: If more than one Allscripts MyWay appears or the icon on the desktop is not the Allscripts MyWay logo, uninstall and reinstall Allscripts MyWay. Delete all desktop Allscripts MyWay icons before the install. Turn OFF UAC 1. From the Start menu, select Settings > Control Panel. 2. Double click User Accounts. 3. Click on Turn User Account Control on or off. 4. Clear the Use User Account Control (UAC) check box to help protect your computer. 5. Click OK. 10

11 6. Reboot your computer. Change to Windows Classic Theme Themes can slow down Allscripts MyWay, particularly windows opening, closing minimize and maximize features. Allscripts recommends using the Windows classic them. 1. From the Start menu, select Settings > Control Panel. 2. Click Personalization. 3. Click Theme, and select Windows Classic. 4. Click OK. Power Options In addition to the power options mentioned above, the following options need to be verified or modified for Vista and Windows 7 systems. 1. From the Start menu, select Settings > Control Panel. 2. Click Power Options. 3. Select a power plan. 4. Click High Performance. 5. Click OK. Advanced power settings Hard Disk > Turn off hard disk after, set On battery and Plugged in options should be set to Never. Wireless Adapter Settings > Power Saving Mode, set On battery and Plugged in to Maximum Performance. Sleep, set Sleep after and Hibernate After for On battery and Plugged in options to Never. Search & Indexing > Power Savings Mode, set On Battery and Plugged in options to High Performance. Display > Turn off display after, set On battery and Plugged in options to Never. Click Apply, then click OK. Internet Explorer 8 The following information is from Knowledge Base article 7909 and intended for situations where Internet Explorer 8 cannot be downgraded to Internet Explorer 7. This mainly involves Windows 7 systems as Internet Explorer 8 is the native web browser and cannot be downgraded. Resolving Reports and Printing Performance Issues Allscripts MyWay and Internet Explorer 8 Printing Issues 11

12 Internet Explorer 8 was a major upgrade providing stronger security controls for ActiveX and other vulnerable features of Internet Explorer. Allscripts MyWay uses an ActiveX control to open the Microsoft Report Viewer. The default security settings in Internet Explorer 8 appear to block these controls. When this happens, you may experience issues printing when using Allscripts MyWay and Internet Explorer 8. Symptoms include application freeze or a delay generating a report. Uninstalling IE8 and reverting back to IE7 resolves almost all of the IE8 issues, but in many cases, uninstalling is not an option. This includes PCs with Windows 7, Windows XP SP3 after upgrading to IE8, or using a PC without administrative rights. Note that an issue case was created by Allscripts Development (MWDEF-363 or ARTF320318) regarding this issue. The following procedure can assist with the printing issues. 1. Find the DNS address or IP to the database application server. 2. Open Internet Explorer 8 and access Tools > Internet Options. 3. On the Security tab, click Trusted Sites, then click Sites. 4. Clear the Require server verification check box (no check mark). 5. Add the database application server to the trusted site list. E.G. mmw misysmyway.com or W Set Security to Low for Trusted Sites If the level is set to Custom, click on the Default Level button, then change the security to Low. 7. Close Internet Explorer and Allscripts MyWay, then reopen the applications. 8. Verify performance improvement by viewing and printing a report. Other System Configurations Ping Test for Hosted Clients 1. Open a CMD prompt on your PC (Start > Run > CMD), 2. Type ping and press Enter. The time entry should be in the range to have the best performance if it s over 90 it can be causing serious issues. Windows Run Command To add the Run command back to the Start menu (Windows Vista and Windows 7 systems): Right Click Start > Properties > Classic Start Menu option > Apply > Ok Or 1. Click Start > Control Panel. 2. Click Appearance and Personalization, and then click Taskbar and Start Menu. 3. On the Start Menu tab click Customize. 4. In the list of Start menu options, select the Run command check box, and then click OK. The Run command appears on the right side of the Start menu. Remote Settings 12

13 Computer > Properties > Remote Settings > Remote Tab > under Remote Assistance: Check the "Allow Remote Assistance connections to this computer" AND under Remote Desktop, choose the "Allow connections from computers running any version of Remote Desktop (less secure) > Apply > Ok PC CONFIGURATION CHECKLIST FOR ALLSCRIPTS MYWAY The following items apply to client machines (PC desktop, mobile, PC thin) running Microsoft Windows XP, Microsoft Windows Vista, or Microsoft Windows 7 O/S: Internet Explorer Check the version of the browser Disable any Pop-Up Blockers (including Pop-Up Blockers for Internet Explorer, Yahoo, Google, MSN, and FireFox) Run Wugnet Speed Test to confirm upload and download speeds (bandwidth) (can be accessed by searching for Wugnet Speed Test in Google) Control Panel Power Settings (The client machine should not be allowed to enter sleep/hibernate/standby/away mode. There is an Advanced Power Settings section on Microsoft Windows Vista and Microsoft Windows 7 PCs.) Add/Remove Programs Remove Microsoft Silverlight (if installed) Remove Allscripts MyWay if there is more than one instance installed Microsoft Windows Vista: User Access Control (UAC) should be disabled Microsoft Windows Vista: Theme of the client machine must be set to Windows Classic My Computer Confirm that the amount of RAM on the client machine meets minimum specifications Other Items Anti-Virus Windows Firewall should be disabled Windows Defender should be disabled McAfee needs to have the settings adjusted as it treats Allscripts MyWay malware Allscripts MyWay installations Configure end-user workstations as Local Administrator Reinstall Allscripts MyWay from the proper link, if not done previously On-Premise client: Install from the server On-Demand client: Install from the hosted client link Acknowledgement I have read and made any necessary adjustments to the items listed above. I understand that if any of the items above are not met, Allscripts MyWay may not perform as expected. Practice Name Account # Signature Date 13

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