Hardware Requirements

Transcription

1 Roberts Street Burnaby BC V5G 4C Roberts Street Burnaby BC V5G 4C9 Hardware Requirements Version 5.2: Last revised May 5, 2005 Microsoft, Windows and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries.

2 Copyright 2005 The Active Network, Ltd. All rights reserved. Class is a trademark of The Active Network, Ltd. Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation. The Active Network, Ltd. Third Floor, Escom Building 6400 Roberts Street Burnaby, BC Canada V5G 4C9 Office telephone: or Support telephone: Toll Free Support: North America: Australia: New Zealand: Support classsupport@active.com Fax: Web site: Page 2 of 13

3 Table of Contents Class Desktop Workstation 4 Class Database Server 5 Payment Server 6 IVR Touch Tone Registration and TelePayments 6 econnect Internet Registration & Internet QuickRez - Server 7 econnect Internet Registration & Internet QuickRez - Browser 7 Internet Payment Manager (POS Web) Server 8 Internet Payment Manager (POS Web) Browser 8 Registration Processor (for IVR and econnect) 9 POS Secure Server 9 Calendar (Facility Viewer) Server 10 Calendar (Facility Viewer) Client 10 Class Install Manager - Server 11 Class Install Manager - Client 11 Citrix Metaframe/Terminal Services Server 12 LAN/WAN Configuration 13 Combining Server Modules on One Server 13 Page 3 of 13

4 Class Desktop Workstation Microsoft Windows NT, 2000 or XP must be installed on the workstation before installing Class. Please refer to the Windows Installation guide for instructions. requires Internet Explorer or greater as well as MDAC 2.7. The auto run pre-install screen will check for both of these requirements and provide quick launch buttons to their respective installers. Workstations which reports will be customized on will require Crystal Decisions (formerly Seagate Software s) Crystal Reports 8.5 installed, which requires an additional 100MB-200MB of hard disk space. These workstations should meet the minimum hardware requirements for multiple modules. The minimum amount of hard disk space is for a complete install. If only select core modules are installed, this number will decrease; the exact amount will depend on the modules/databases installed. Minimum available disk space is for the Class installation only. Sufficient free hard disk space will be required after the installation to allow for the operating system page file or swap file. RECOMMENDED PERFORMANCE 400 MHz Processor 400+ Processor 256MB RAM or minimum 512MB RAM for POS Secure 1.0GB Hard Drive (minimum 200MB available disk space) 512MB RAM or more 2.0GB Hard Drive (minimum 400MB+ available disk space) Page 4 of 13

5 Class Database Server Important: These are general guidelines. Many factors can impact server requirements such as number of users, network configuration, and other non-class databases running concurrently on the server. Please consult The Active Network directly for site-specific recommendations. supports the following databases: Microsoft SQL Server 7 and 2000 SP3, Oracle 8.1.7, 9.0.x and x, and Microsoft MSDE. Note: If you have a lower version of these databases (Microsoft SQL Server 6.5 or Oracle 7.X or 8.0.X,) you will need to upgrade to a supported version of the database prior to upgrading to. Note: If you are using an MS Access or SQL Anywhere database, you will need to convert to a supported database platform before upgrading to. Please contact Class Customer Care for assistance and more information. Minimum available disk space is for the Class installation only. Sufficient free hard disk space will be required after the installation to allow for the operating system page file or swap file. or UNIX (Oracle only) 266MHz Processor 256MB RAM Minimum 1.0GB free disk space Windows NT Server 4.0 SP6 or Windows 2000 Server with SP2 or or UNIX Dedicated to Class or UNIX (Oracle only) 800 MHz Processor 1GB RAM RAID array with minimum 4.0GB free disk space. SQL Server: Separate disk array for the database and transaction logs. Oracle: Separate disk array for data space and index space* Windows 2000 Server with SP2 or Windows 2000 Advanced Server with SP2 or Windows Server 2003 or UNIX Dedicated to Class * Please see Oracle documentation for specific hardware configuration recommendations. Page 5 of 13

6 Payment Server In addition to hardware requirements, the following are the software requirements for Payment Server: IP requires a 3 rd party application that is not included with Payment Server; please contact your Class Sales representative for more information. Sites should contact Class Customer Care before switching or upgrading to Payment Server. Payment Server can be run on a powerful workstation, it does not require a server. 866 MHz Processor 1 GHZ+ Processor 256MB RAM Minimum 1GB free disk space Microsoft NT 4.0 Workstation or Server with SP6 or Microsoft Windows XP Professional or Microsoft Windows 2000 Professional or Server with SP2 or Dedicated phone line External US Robotics 56K Modem Dedicated to Payment Server 512MB RAM Minimum 10GB free disk space Microsoft Windows 2000 Server with SP2 or IP Dedicated to Payment Server IVR Touch Tone Registration and TelePayments (E.G. 4 LINES) 266MHz Processor 128MB RAM Minimum 100MB free disk space Microsoft NT 4.0 Workstation or Server with SP6 or Windows 2000 Professional or Server with SP2 As many phone lines as there are licensees or Dialogic Cards USB or Parallel Port Dedicated to IVR (E.G. 64 LINES) 866MHz Processor 512MB RAM Minimum 500MB free disk space Microsoft Windows 2000 Professional or Server with SP2 As many phone lines as there are licensees or Dialogic Cards USB or Parallel Port Dedicated to IVR Page 6 of 13

7 econnect Internet Registration & Internet QuickRez - Server Microsoft NT 4.0 Server with SP6 and NT4 Option Pack or Microsoft Windows 2000 Server with SP2 or Microsoft Internet Information Server 4, 5, or 6 IIS 4 for WinNT 4, IIS 5 for Win2000, or IIS 6 for Win2003 IE or greater installed on server with Internet Tools, as well as MDAC 2.7 Microsoft Windows 2000 Server with SP2 or Microsoft Internet Information Server 5 or 6 IIS 5 for Win2000 or IIS 6 for Win2003 IE or greater installed on server with Internet Tools, as well as MDAC 2.7 While no formal testing has been completed, econnect has been implemented with several different types of Load Balancing solutions, including Microsoft Windows 2000 Advanced Server (consult The Active Network for further information). econnect Internet Registration & Internet QuickRez - Browser IBM IE 5.5 or 6.0 or NN 6.2 MAC IE 5 (OS9), IE 5.2(OSX), NN 6.2(OS9), or Safari 1.0 (OSX) Page 7 of 13

8 Internet Payment Manager (POS Web) Server P3-500 MHz Processor P4-2.4GHz Processor 128MB RAM Minimum 300MB free disk space Microsoft Windows 2000 Server with SP2 or Windows Server 2003 Microsoft Internet Information Server 5 or 6 IIS 5 for Win2000, or IIS 6 for Win2003 Dedicated to Internet Payment Manager (POS Web) IE or greater installed on server with Internet Tools, as well as MDAC MB RAM Minimum 300MB free disk space Microsoft Windows 2000 Server with SP2 or Microsoft Internet Information Server 5 or 6 IIS 5 for Win2000 or IIS 6 for Win2003 Dedicated to Internet Payment Manager (POS Web) IE or greater installed on server with Internet Tools, as well as MDAC 2.7 While no formal testing has been completed, Internet Payment Manager (POS Web) has been implemented with several different types of Load Balancing solutions, including Microsoft Windows 2000 Advanced Server (consult The Active Network for further information). Internet Payment Manager (POS Web) Browser IBM IE 5.5 or 6.0 or NN 6.2 MAC IE 5 (OS9), IE 5.2(OSX), NN 6.2(OS9), or Safari 1.0 (OSX) Page 8 of 13

9 Registration Processor (for IVR and econnect) For the majority of configurations, the Registration Processing Service does not have to be installed on a dedicated server. It can be installed on a Payment Processing Server, IVR Server (NOT econnect), or Workstation. More than one Registration Processing Service may be required depending on expected number of registrations per hour (consult The Active Network). 266MHz Processor 128MB RAM Minimum 100MB free disk space Microsoft NT 4.0 Workstation or Server with SP6 or Microsoft Windows 2000 Professional with SP2 or IE or greater installed on server with Internet Tools, as well as MDAC MHz Processor 256MB RAM Minimum 500MB free disk space Microsoft Windows 2000 Professional with SP2 or IE or greater installed on server with Internet Tools, as well as MDAC 2.7 POS Secure Server For the majority of configurations, the POS Secure Service does not have to be installed on a dedicated server. It can be installed on a Payment Processing Server, IVR Server (NOT an econnect Server), or Workstation. 266MHz Processor 128MB RAM Minimum 100MB free disk space Microsoft NT 4.0 Workstation or Server with SP6 or Microsoft Windows 2000 Professional with SP2 or Internet Explorer or greater as well as MDAC MHz Processor 256MB RAM Minimum 500MB free disk space Microsoft Windows 2000 Professional with SP2 or Internet Explorer or greater as well as MDAC Page 9 of 13

10 Calendar (Facility Viewer) Server 266MHz Processor SMP 256MB RAM Minimum 300MB free disk space Microsoft Windows 2000 Server with SP2 866MHz Processor SMP 512MB RAM Minimum 300MB free disk space Microsoft Windows 2000 Server with SP2 Microsoft Internet Information Server 5+ Microsoft Internet Information Server 5+ IE. 6.0 or greater installed on server with Internet Tools IE. 6.0 or greater installed on server with Internet Tools MDAC 2.8 MDAC 2.8 Microsoft.NET Framework 1.1 Microsoft.NET Framework 1.1 Calendar (Facility Viewer) Client IBM Operating System: Windows 2000, Windows NT 4 Workstation, Windows XP IE 5.5 or IE Page 10 of 13

11 Class Install Manager - Server IBM Operating System: Windows 2000, Windows NT4, Windows XP Professional, Windows 2003 Server Windows XP and Windows 2000 Professional will only support 10 connections Class Install Manager - Client IBM Operating System: Windows 2000, Windows NT 4, Windows XP, Windows 2003 Server Page 11 of 13

12 Citrix Metaframe/Terminal Services Server Citrix Metaframe does support multiple Citrix Metaframe Servers utilizing load balancing. The number of supported users is dependant upon the amount/speed of RAM and Processors installed (5-20 CONCURRENT USERS) Citrix Metaframe XP 350MHz Processor 256MB RAM + 70MB RAM per concurrent user Minimum 1.5GB free disk space Windows NT 4.0 Terminal Server with SP6 or Windows 2000 Terminal Services with SP2 or Windows 2003 Internet Explorer or greater as well as MDAC 2.7 or greater Dedicated to Class (30-50 CONCURRENT USERS) Citrix Metaframe XP 933MHz Processor 256MB RAM + 70MB RAM per concurrent user Minimum 1.5GB free disk space Windows 2000 Terminal Services with SP2 or Windows 2003 Internet Explorer or greater as well as MDAC 2.7 or greater Dedicated to Class No serial peripherals are supported on Windows Terminal Server; for serial support in Class, you must use Citrix Metaframe. Page 12 of 13

13 LAN/WAN Configuration It is difficult to specify minimum and recommended specifications for LAN/WAN connection speeds that will give acceptable performance. In every network, there are many variables including hardware, configuration of IIS, database server and client computer specifications, database platform, operating systems, number of internal clients, number of external clients, activities being run by the clients, etc. Class has only performance tested specific configurations. The Class client application is designed to run on a Windows platform. For optimal database connectivity, we recommend the network be configured to use TCP/IP for communication. Oracle, SQL Server, and MSDE are the supported database platforms. Locations with low bandwidth database connectivity can benefit substantially from the use of Citrix Metaframe and Terminal Services. Our consultants can provide specific recommendations for your site through scheduled discussions with your network support staff. Combining Server Modules on One Server At smaller sites, several Class server modules can be combined on a single PC. However, econnect Server is the one server module that should always be installed on its own server, since it should be in the DMZ on the other side of the firewall from your other Class servers. For more information, please contact your Class Consultant or Class Support at classsupport@active.com. Page 13 of 13