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1 SYSTEM REQUIREMENTS Products Snow License Manager Software Store Option Snow Inventory Server, IDR, IDP Client for Windows Client for Linux Client for Unix Client for OS X Oracle Scanner Snow Integration Manager Snow Distribution Document date

2 CONTENT SNOW LICENSE MANAGER (7.X)... 3 CLIENT REQUIREMENTS... 3 ACTIVE DIRECTORY DISCOVERY REQUIREMENTS... 4 SERVER REQUIREMENTS... 5 Minimum server recommendations... 5 Midpoint server recommendations... 6 High-end server recommendations... 8 SOFTWARE STORE OPTION SERVER REQUIREMENTS CLIENT REQUIREMENTS SNOW INVENTORY SERVER 3.2, IDR 2.1, AND IDP SNOW INVENTORY CLIENTS Snow Inventory Client for Windows Snow Inventory Client for Linux Snow Inventory Client for Unix Snow Inventory Client for OS X Snow Inventory Oracle Scanner SNOW INTEGRATION MANAGER Snow Integration Manager requirements Snow Integration Connector requirements SNOW DISTRIBUTION Page 2 of 20

3 SNOW LICENSE MANAGER (7.X) These recommendations span minimum, midpoint and high-end scenarios for server installations of Snow License Manager. Regardless of the used inventory solution, Snow Inventory Server needs to be installed as the inventory data source for Snow License Manager. All external inventory data sources need to report to Snow Inventory via Snow Integration Manager (formerly known as Snow External Data Provider). To fully utilize the features in Snow License Manager (such as Virtual Desktop Infrastructure support, Oracle support, and Web application metering), Snow Inventory Data Receiver 2.1 (or later) and Snow Inventory Data Processor 4.5 or later is required. For specific hardware requirements, review the installation profiles to determine which profile best fits the number of inventoried client computers in the environment. All profiles described in this document refer to resources dedicated to Snow Software environments without third party systems or software (other than OS and SQL Server) running on the same hardware. CLIENT REQUIREMENTS ADMINISTRATION TOOL REQUIREMENTS (WINDOWS APPLICATION ONLY) RAM Microsoft Windows Vista, 7, 8 or 8.1 Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 4 GB or greater Required software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 WEB CLIENT REQUIREMENTS Internet browser Browser specific requirements Microsoft Windows Apple Mac OS X Internet Explorer 7.0* or later Mozilla Firefox 3.6 or later Opera 10.0 or later Apple Safari 5.0 or later Google Chrome 8.0 or later JavaScript and cookies enabled * Snow License Manager Snowboard is not compatible with Internet Explorer 7 and Internet Explorer 8. When running Internet Explorer, version 9 or later is required. Page 3 of 20

4 ACTIVE DIRECTORY DISCOVERY REQUIREMENTS RAM Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). 4 GB or greater Required software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 Page 4 of 20

5 SERVER REQUIREMENTS MINIMUM SERVER RECOMMENDATIONS This profile applies for: inventoried client computers registered in the platform SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X X X SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Processor Disk RAM Network card Required installed software Required server configuration Required database configuration Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.4 GHz Quad Core or equivalent 20 GB free space minimum For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc aspx) For more information on SQL Configuration - SQL Server Best Practices Article (http://technet.microsoft.com/en-us/library/cc aspx) 4 GB or greater 100/1000 Mbit Ethernet Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. Snow Inventory database (SNOWDB version 3.2 or later) needs to reside on the same SQL Server as the SnowLicenseManager database. For complete support for all inventory features such as VMware vsphere and ESXi, Snow IDP must be used in conjunction with Snow Inventory Server. To enable Snow Update Service to download software updates, HTTP(S) bidirectional communication needs to be allowed on port 80 or 443. SQL Server authentication must be enabled. Page 5 of 20

6 MIDPOINT SERVER RECOMMENDATIONS This profile applies for: inventoried client computers registered in the platform SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X X Server 2 (physical or virtual) X APPLICATION SERVER Processor Disk RAM Network card Required installed software Required server configuration Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.4 GHz Dual Core or equivalent 10 GB free space minimum 8 GB or greater 100/1000 Mbit Ethernet Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Update Service to download software updates, HTTP(S) bidirectional communication needs to be allowed on port 80 or 443. Page 6 of 20

7 DATABASE SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Processor Disk configuration Required installed software RAM Network card Required database configuration Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 50 GB free space minimum For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc aspx) For more information on SQL Configuration - SQL Server Best Practices Article (http://technet.microsoft.com/en-us/library/cc aspx) Snow Inventory database (SNOWDB version 3.2 or later) needs to reside on the same SQL server as the SnowLicenseManager database. For complete support for all inventory features such as VMware vsphere and ESXi, Snow IDP must be used in conjunction with Snow Inventory Server. 8 GB or greater 100/1000 Mbit Ethernet SQL Server authentication must be enabled. Page 7 of 20

8 HIGH-END SERVER RECOMMENDATIONS This profile applies for: inventoried client computers registered in the platform For or more inventoried client computers please consult Snow Software for best architecture and specifications. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X Server 2 (physical or virtual) X Server 3 (physical) X APPLICATION SERVER (SNOW LICENSE MANAGER) Processor Disk RAM Network card Required installed software Required server configuration Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB (KB is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.0 GHz Quad Core or equivalent 10 GB free space minimum 8 GB or greater 100/1000 Mbit Ethernet Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Update Service to download software updates, HTTP(S) bidirectional communication needs to be allowed on port 80 or 443. Page 8 of 20

9 INVENTORY SERVER (SNOW INVENTORY) Processor Disk RAM Network card Required installed software Required server configuration Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 10 GB free space minimum 8 GB or greater 100/1000 Mbit Ethernet Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. For complete support for all inventory features such as VMware vsphere and ESXi, Snow IDP must be used in conjunction with Snow Inventory Server. To enable Snow Inventory clients to communicate with the server, a port (any) needs to be opened and specified (port 443 is default). DATABASE SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Processor Disk configuration Required installed software RAM Network card Required database configuration Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc aspx) For more information on SQL Configuration - SQL Server Best Practices Article (http://technet.microsoft.com/en-us/library/cc aspx) Snow Inventory database (SNOWDB version 3.2 or later) needs to reside on the same SQL server as the SnowLicenseManager database. 24 GB or greater 100/1000 Mbit Ethernet SQL Server authentication must be enabled. Page 9 of 20

10 SOFTWARE STORE OPTION SERVER REQUIREMENTS SERVER SOFTWARE ENVIRONMENT Software Store Option SQL Server Server 1 (physical or virtual) X X SERVER Database requirements Processor Disk RAM Network card Required installed software Additional requirements Microsoft SQL Server 2008 or later (MS SQL Express 2008 or later can be used in test environments) SQL Server Browser must be enabled User performing the installation must have permission to create databases and create logins on the database server. Microsoft Windows Server 2008 or later Single Xeon 2 GHz Quad Core or equivalent 20 GB free space minimum 4 GB or greater 100/1000 Mbit Ethernet Snow License Manager Web API 1.0 or later (included in SLM ) Microsoft.NET Framework 4.5 The server role Web server is required. The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled. The web role service Security is required, including Windows Authentication. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Windows Authentication must be enabled. WebDav must be disabled. PowerShell scripts must be enabled in both x86 and x64 mode. AD service accounts to run workflows and web application. AD security groups for administrative access and user access to the Software Store. A SQL Alias pointing to the SQL database server Page 10 of 20

11 CLIENT REQUIREMENTS WEB CLIENT REQUIREMENTS Internet browser Google Chrome 37 or later Internet Explorer 8 or later Mozilla Firefox 32 or later Page 11 of 20

12 SNOW INVENTORY SERVER 3.2, IDR 2.1, AND IDP 4.6 INVENTORY SERVER REQUIREMENTS Database Microsoft SQL Server 2008, 2008 R2, 2012 or 2014 Express editions not supported Case sensitive collations not supported Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 * Administration console operating system Processor architecture Server configuration Microsoft Windows XP, Vista, 7 or 8 Microsoft Windows Server 2003, 2008, 2008 R2 or 2012 x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Configurable (port 443 is default) Required additional software Snow Inventory Data Receiver 2.1 Snow Inventory Data Processor 4.5 IDR (Inventory Data Receiver) and IDP (Inventory Data Processor) Required database configuration Microsoft.NET Framework 3.5 (IDR) The two roles Application server and Web server should be installed. The web role service Application Development should be installed, including ASP.NET functionality. Microsoft.NET Framework 4.5 (IDP) SQL Server authentication must be enabled. * For server hardware requirements please follow server recommendations for Snow License Manager. Page 12 of 20

13 SNOW INVENTORY CLIENTS SNOW INVENTORY CLIENT FOR WINDOWS 3.7 Processor architecture Virtual Desktop Infrastructure Virtual application technologies ** Web application metering***** Microsoft Windows Server 2012 R2 (x64) Microsoft Windows Server 2012 (x64) Microsoft Windows Server 2008 R2 (x64) Microsoft Windows Server 2008 (x86, x64) Microsoft Windows Server 2003 R2 (x86, x64) Microsoft Windows Server 2003 (x86, x64) Microsoft Windows 8.1 (x86, x64) *** Microsoft Windows 8 (x86, x64) *** Microsoft Windows 7 (x86, x64) Microsoft Windows Vista (x86, x64) Microsoft Windows XP (x86, x64) * Microsoft Windows 2000 (x86) **** x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Supported technologies (protocols): Citrix XenDesktop (RDP) Citrix VDI-in-a-Box (RDP) Microsoft Virtual Desktop Infrastructure (RDP) VMware Horizon View (RDP, PCoIP) Supported technologies: Citrix XenApp Microsoft App-V VMware ThinApp Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 Microsoft Windows 8.1 *** Microsoft Windows 8 *** Microsoft Windows 7 Microsoft Windows Vista SP1 Microsoft Windows XP SP3 Page 13 of 20

14 PowerShell scripting support Ports Required configuration Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 Microsoft Windows 8.1*** Microsoft Windows 8 *** Microsoft Windows 7 Microsoft Windows Vista SP1 Configurable The Snow Inventory Client must be configured to send inventory data to the Snow Inventory Data Receiver. * Embedded version not supported ** Scanning only. The Inventory client cannot be virtually installed *** RT edition not supported **** Requires Windows 2000 SP4 with Update Rollup 1 (KB891861) ***** In order to fully utilize the metering capability of cloud based applications when using proxy servers, these websites need to be configured to be bypassed from the proxy. Proxies encrypt/scramble the website address and any connectivity going through the proxy will not be metered. Page 14 of 20

15 SNOW INVENTORY CLIENT FOR LINUX Red Hat Enterprise Linux 4.x Red Hat Enterprise Linux Red Hat Enterprise Linux Red Hat Enterprise Linux 7.0 Debian 5.x Debian Debian Ubuntu/Kubuntu 10.x Ubuntu/Kubuntu 11.x Ubuntu/Kubuntu 12.x Ubuntu/Kubuntu 13.x Ubuntu/Kubuntu 14.04, Oracle Enterprise Linux 4.x Oracle Linux Oracle Linux Oracle Linux 7.0 SUSE 10 SUSE 11 SUSE 12 Required libraries Processor architecture Oracle Scanning GLIBC (or compatible version) libgcc_s (or compatible version) libdl librt libm libpthread ld-linux These libraries are installed by default in most Linux distributions. But except for being installed, they also need to be available to the client. They always are if the system isn t configured to hide specific libraries. x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. To utilize the Snow Inventory Oracle Scanner to inventory Oracle database products, Java Runtime Environment 6.0 (1.6) or higher is required. NOTE: Java Runtime Environment 1.7.0_7 must not be used. Page 15 of 20

16 SNOW INVENTORY CLIENT FOR UNIX 1.1 IBM AIX 5.3, 5.4, 6, 7 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, Required software Java Runtime Environment 6.0 (1.6) or higher NOTE: Java Runtime Environment 1.7.0_7 must not be used. SNOW INVENTORY CLIENT FOR OS X 2.3 OS Version 10.6, 10.7, 10.8, 10.9 (10.4,10.5 supported using version 2.2) Processor architecture Intel x86 (32-bit) Intel x64 (64-bit) SNOW INVENTORY ORACLE SCANNER 2.2 Oracle DB version Oracle DB edition Required software 8 8i 9i 10g 11g 12c And the in-between versions Oracle Database Enterprise Edition Oracle Database Standard Edition Oracle Database Standard Edition One Java Runtime Environment 6.0 (1.6) or higher NOTE: Java Runtime Environment 1.7.0_7 must not be used. IBM AIX 5.3, 5.4, 6, 7 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, Oracle Enterprise Linux 4, 5, 6 Red Hat Enterprise Linux 4, 5, 6 SUSE Linux Enterprise Server 10, 11 Microsoft Windows (all versions/editions supported by Oracle) Page 16 of 20

17 SNOW INTEGRATION MANAGER 4.3 Snow Integration Manager (SIM) is formerly known as the Snow External Data Provider (EDP). The first time SIM is utilized, a large amount of data is transferred which will lead to a high usage of CPU and memory. This will only occur the first time. SNOW INTEGRATION MANAGER REQUIREMENTS Processor RAM Network card Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.4 gigahertz (GHz) or equivalent 4 GB or greater 100/1000 Mbit Ethernet Required installed software Microsoft.NET Framework 4.5 Snow Inventory Data Processor 4.4 Snow License Manager SNOW INTEGRATION CONNECTOR REQUIREMENTS BMC ADDM Supported versions Version 10.0 Authentication A user account with administrative access on the target BMC ADDM server Dell KACE Supported versions Database requirements K1000 MySQL A database user account with read access to the database FrontRange Discovery Supported versions Version 7.x, 8.x, 9.0 Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database HP Discovery & Dependency Mapping Inventory Supported versions Version 7.6 Page 17 of 20

18 IBM TAD4D Supported versions Version 7.5 Database requirements Additional information DB2 A database user account with read access to the database IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed. LANDesk Supported versions Version 9.0, 9.5 Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database SMS/SCCM Supported versions Microsoft SMS 2003 Microsoft SCCM 2007 Microsoft SCCM 2007 R2 Microsoft SCCM 2012 Microsoft SCCM 2012 R2 Required configuration Hardware inventory Software inventory (including file details) Asset intelligence Software metering (optional) Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Symantec Altiris Supported versions Version 6.x, 7.x Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Page 18 of 20

19 Citrix XenServer Supported versions Version 4.x, 5.x, 6.x Authentication A user account with access to the Citrix XenServer Management API. Microsoft Hyper-V/VMM Supported versions Required configuration Authentication Hyper-V on Windows Server 2008, 2008 R2, 2012, 2012 R2 Virtual Machine Manager 2007, 2008, 2008 R2, 2012 In order for the scanner to discover guest machines and automatically identify host/guest relations, all guest machines must have the latest update of the Hyper-V Integration Services installed. NOTE: For guest machines running on Windows Server 2008 or older, Hyper-V Integration Services must be updated manually. A user account with administrative access on the target Hyper-V host or target Virtual Machine Manager server. VMware Supported versions vsphere 4.x, 5.0, 5.1, 5.5 Required configuration Authentication Additional information VMware vsphere Web Services SDK must be installed and configured either on the ESX server or on the vsphere Server, depending on where data is gathered from. VMware tools needs to be installed on the guest machines in order for the scanner to discover guest machines and automatically identify host/guest relations. A user account with access to the VMware vsphere Web Services SDK. In order for the Snow License Manager automated datacenter generation to work, the vsphere datacenters must be provided with unique names. Otherwise all ESX-servers will be attached to the default datacenter hadatacenter regardless of their vsphere attachment. ServiceNow Connector Supported versions Authentication ServiceNow Dublin Release ServiceNow Eureka Release Snow License Manager Web API 1.0 or later A user account with administrative access to Snow License Manager database. For partner platforms, administrative access to the specific customer is sufficient. A user account is required to access the ServiceNow web services. The user account needs to be associated with the soap, import_transformer, and itil roles of the ServiceNow platform. Page 19 of 20

20 SNOW DISTRIBUTION 5.5 These are the system requirements for Snow Distribution. To enable the log functionality of Snow Distribution, Microsoft SQL server needs to be installed. Snow Distribution supports software distribution and configuration for the following operating systems: Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS Disk space Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows Server MB free, plus space to hold the distribution packages CORE SERVICE Microsoft Windows Server 2008 Microsoft Windows Server 2003 Microsoft Windows 2000 server or professional Microsoft XP Professional Microsoft Windows Vista Microsoft Windows 7 DISTRIBUTION MANAGER Disk space Workstation with the same version of operating system that distribution packages will be made for 25 MB free space DATABASE SERVER Database Microsoft SQL Server 2005 Microsoft SQL Server 2008 Case sensitive collations not supported Page 20 of 20

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