System requirements. for Installation of LANDESK Service Desk Clarita-Bernhard-Str. 25 D Muenchen. Magelan GmbH

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1 System requirements for Installation of LANDESK Service Desk 2016 Created by: Magelan GmbH Magelan GmbH Clarita-Bernhard-Str. 25 D Muenchen

2 Version Version Date Author Description Fabian Schmidt Creation Aline Diesperger Modification Aline Diesperger Modification Fabian Schmidt Modification Aline Diesperger Modification Fabian Schmidt Modification Fabian Schmidt Modification Fabian Schmidt Modification Page 2 of 6

3 Table of content 1 Introduction Server hardware Database Server Application-Server Web Server Requirements for virtual Servers Server Operating System Windows Server 2008 R Windows Server Windows Server 2012 R Database System Microsoft SQL Server Oracle Database Server Console Operating Systems Windows Platform WebAccess, Self Service and Workspaces Web Browser Oldest supported mobile devices for LANDesk Workspaces App Oldest supported mobile devices for LANDesk workspaces in the browser... 6 Page 3 of 6

4 1 Introduction The upcoming definitions and requirements must be understood as technical guideline respectively as framework which are required to achieve a successful installation and integration of LANDESK Service Desk. 2 Server hardware For LANDESK Service Desk 2016 the following hardware requirements must be fulfilled. These requirements depend on the parallel usage of the system by end-users and analysts. The system is fully scalable by adding additional webservers from topic Database Server - Quad Core 2,66 GHz Processor - RAID 1, RAID 5 or RAID 10 (1+0) drive. Depending on the calculation model, one process requires from 0.1 to 0.3 MB - At least 8 GB RAM 2.2 Application-Server - Dual Core 2,66 GHz Processor - RAID 1, RAID 5 or RAID 10 (1+0) drive with at least 10GB free space - At least 4 GB RAM 2.3 Web Server - Quad Core 2,66 GHz Processor - RAID 1, RAID 5 or RAID 10 (1+0) drive with at least 10GB free space - At least 8 GB RAM 2.4 Requirements for virtual Servers Every requirement mentioned above are designed for physical servers. If the installation of the application is done within a virtual environment the requirements must be fulfilled correspondingly and the resources must be exclusively assigned to the virtual machines. This means, that no resource splitting may be configured. Page 4 of 6

5 3 Server Operating System The following operating systems are supported to use for the LANDESK Application server: 3.1 Windows Server 2008 R2 - Microsoft Windows Server 2008 R2 Standard (64-bit) Edition - Microsoft Windows Server 2008 R2 Enterprise (64-bit) Edition Important: Windows Server 2008 R2 is only supported in combination with Microsoft SQL Server Database. 3.2 Windows Server 2012 Microsoft Windows Server 2012 Standard (64-bit) Edition Microsoft Windows Server 2012 Enterprise (64-bit) Edition Important: Windows Server 2008 R2 is only supported in combination with Microsoft SQL Server Database. 3.3 Windows Server 2012 R2 Microsoft Windows Server 2012 R2 Standard (64-bit) Edition (recommended) Microsoft Windows Server 2012 R2 Enterprise (64-bit) Edition Important: Windows Server 2008 R2 is only supported in combination with Microsoft SQL Server Database. 4 Database System LANDESK Service Desk 2016 is supported with the following Database systems: 4.1 Microsoft SQL Server - Microsoft SQL Server 2008 R2 Standard Edition - Microsoft SQL Server 2008 R2 Enterprise Edition - Microsoft SQL Server 2012 Standard Edition (recommended) - Microsoft SQL Server 2012 Enterprise Edition - Microsoft SQL Server 2014 Standard Edition (recommended) - Microsoft SQL Server 2014 Enterprise Edition 4.2 Oracle Database Server - Oracle Database 11g R2 - Oracle Database 12c Important: Test to Life is not supported with Oracle Database. Page 5 of 6

6 5 Console Operating Systems The LANDESK Service Desk 2016 Console is supported on the following client operating systems: 5.1 Windows Platform - Windows 7 x86 or x64 - Windows 8 x86 or x64 - Windows 8.1 x86 or x64 - Windows 10 x86 or x64 6 WebAccess, Self Service and Workspaces The Web-based interfaces of LANDesk Service Desk 2016 are supported in the following browsers: 6.1 Web Browser - Microsoft Edge - Microsoft Internet Explorer 7, 8, 9, 10 or 11 Note Internet Explorer 7: This browser is not supported for any design or administration function. Login to the Web Access is not possible with Internet Explorer 7. End User Functions in Self Service are supported, except for calendaring. Using LANDesk workspaces is not possible. Note Internet Explorer 8: This browser is not supported for any design or administration function. Login to the Web Access is possible to perform default support professional activities. Without the activated Google Chrome Frame plugin system settings are not accessible and there are limitations in the functionality of the calendar, impact analysis and the "Where am I" Diagram. End user functions in self service are supported with the same limitations in the calendar functionality. Using LANDesk workspaces is not possible. - Mozilla Firefox - Apple Safari - Google Chrome 6.2 Oldest supported mobile devices for LANDesk Workspaces App - Android Blackberry ios 7 - Windows Phone Oldest supported mobile devices for LANDesk workspaces in the browser - Android using Chrome - BlackBerry 10.1 using the standard browser - IOs 7 using Chrome or Safari - Windows Phone 8.1 using the default browser Page 6 of 6

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