Employee Ticket Benefit Management System User Guide manual

Transcription

1 2016 Ethiopian Application Design & Delivery and Business Transformation Employee Ticket Benefit Management System User Guide manual

2 Contents 1. User Guide for Ethiopian Ticket Benefit Management System Overview Top Right Navigation Menu Functionalities Displayed on the Left Menu Profile Employee and Family Profile List Employee and Family Detail Profile Employee and Family Profile Update Employee Vacation Detail Travel Allotment Booking Passenger, Benefit Type and Payment Option Add More Flight Family Passengers with Employee Options Passengers Information My Booking Detail List Booking Confirmation Ticket Refund Change Password pg. 1

3 1. User Guide for Ethiopian Ticket Benefit Management System 1.2. Overview This document is prepared to easily introduce Ethiopian Airlines self-service System. It clearly shows how an employee can access the ticket benefit system over the internet from any place without the need to visit Central Pass Bureau. Logging to the system Go to the URL address and enter employee Id, private password and press login. For wrong ID / password entry, the system displays warning message Incorrect Username and /or password. If this message is repetitive, please contact your system administrator using Ext or ServiceDesk@ethiopianairlines.com. After successfully login in to the system there are the left menu and main body content. In the left menu there exist a tab for different functionalities and the detail will be on the main body Top Right Navigation Menu This page shows top right navigation menu which consists of home, current user Employee Id, Help and Logout. pg. 2

4 1.3. Functionalities Displayed on the Left Menu The left menu have specific functions including Profile, my vacation, total allowance, book, my booking detail, booking request, password change, information and contact us. 2. Profile 2.1. Employee and Family Profile List The user can see or manage own and family profile pg. 3

5 When the Employee Press Profile family list is displayed 2.2. Employee and Family Detail Profile When you click detail link from Employee and Family Profile List, you can see and update Travel document, , and telephone information Employee and Family Profile Update If the employee makes any change on the profile ( , and telephone information), the change should be saved by clicking the save button. pg. 4

6 For travel document update, first click the Update button and amend document information, then click Save. If you want to add additional travel document information, click the Add document button. After updating all data click Create. 3. Employee Vacation Detail Employee can see approved vacation or number of dates If Employee has no approved vacation, the message:- You have No approved vacation / Guaranteed day off/ will be displayed. 4. Travel Allotment pg. 5

7 Employee can see Travel Allotment List of own and family members 5. Booking 5.1. Passenger, Benefit Type and Payment Option For Booking the user select the passenger from the list of Beneficiaries; benefit type (Free/ Reduce /RR60/); payment option; select one of the three alternative journey span (one way, round trip or multi city) then the itinerary from and to with the departure date. pg. 6

8 5.2. Add More Flight The Add more flights button is used for adding more flights. Remove button can be used to delete added flights. Then Clicking Continue with # Passenger button, 5.3. Family Passengers with Employee Options If the booking is made for the employee himself/herself, the following message will be displayed pg. 7

9 Click Continue; allow them for Ticketing Excluding me. If Employee has no approved vacation/ guaranteed day off/ the following message appears pg. 8

10 If Employee/Dependent doesn t have ticket quota the system displays the following message Passport detail information is mandatory for booking for some countries; the system displays the following warning when passport information is not entered. pg. 9

11 The below message will be displayed during family member booking Click Ok if you agree, and want to continue with the booking, otherwise click Back to Booking to return to the booking page Passengers Information Click Continue if your detail information is correct, otherwise update and continue. pg. 10

12 5.5. My Booking Detail List You can also access booking detail, if for any reason your booking is interrupted before PNR generation from the My Booking Detail menu. If you click the Detail for every raw you will see booking detail (passenger information and booking routing) Booking Confirmation As soon as the employee completes the booking, which means before the payment is confirmed, the below screen appears. To finalize the booking click Agree, Generate PNR; Immediately booking confirmation will be forwarded to beneficiary . The ed reservation can be used for embassy purpose as it contains detailed itinerary and is standard travel reservation document. pg. 11

13 The PNR is generated and the following pop up message will appear requesting for ticket issuance. Please note that the reservation detail has been already sent to the address of beneficiary. If the booking is for embassy visa purposes, you may postpone the ticket issuance and click the Close button. But if you are sure of travelling click the Generate Ticket button for ticket issuance. Ticket will be issued and forwarded to the beneficiary address maintained in the beneficiary profile (in this system). Upon successful ticket issuance, the following message will be displayed. You can also generate PNR and ticket by going to My Booking Detail at the left panel. pg. 12

14 Ticket Refund All ticket refund requests will be submitted to central pass bureau on this phase, so users should note the following important points:- All refunds should be first requested through the ticket benefit system, and employees need to go in person and process the refund request at Central Pass Bureau For international ticket refund request, users are required to bring to Central Pass Bureau their passports and electronic ticket number. If the refund is requested on same month of the ticket issuance, the refund will be processed before payroll, the refunded ticket value deduction authorized by employee will be canceled and there will be no deduction from the employee salary. If the refund is applied in different month and the deduction has been applied from payroll, the refund process may take time, and refund will be through payroll in subsequent month Change Password pg. 13