Setting up and configuring your secure access

Transcription

1 Duo 2Factor Initial Setup/Enrollment Setting up and configuring your secure access Why are we using this new process? The Duo 2Factor process used by Norton Healthcare via your mobile device makes it easy to authenticate securely with the Norton network system by just tapping approve on the login request sent to your mobile device. Passwords are increasingly getting compromised and this will ensure our network and vital patient and company information stays safe and secure. Before you start: Ensure you have the following items available and ready: Your mobile phone Norton network user name and password Device(s) you will be using to remotely access the network (Tablet/PC, etc.) Check compatibility of your devices: The current version of Duo supports ios 6.0 and greater or Android and greater on mobile devices Remote access for your computer is compatible with Windows version 7, 8, 8.1 (32 and 64 bit), and 10 (must run IE11 Web Browser) or MAC OSX Maverick (10.9 and Yosemite (10.10), OSX 10.7 (Lion ), or Chrome Book Download the following applications on your devices if they are not already installed: On your Mobile Phone from your app store install the Duo Mobile application If you will be using a tablet/chrome Book from your app store install the Citrix Receiver application If you will be using a computer download the Citrix Receiver for your device operating system from Need Help? Call the Norton Service Center at (502) , press Option 1 Next Steps? On the next page you will find support documentation quick links. If you have not initially setup the Duo 2Factor application please follow the directions for initially setting up Duo 2Factor on your mobile device. NORTON HEALTHCARE INFORMATION SERVICE SERVICE BEYOND TECHNOLOGY

2 Support documentation quick links Directions for initially setting up Duo 2Factor on your mobile device click here Page - 4 Directions for setting up your tablet to access MyApps Citrix Receiver already installed? Click here Page 10 First time setup for ios, click here Page 12 First time setup for Android, click here Page 15 Directions for setting up your computer to access MyApps, click here Page 18 Frequently Asked Questions, click here Page - 20 Duo Application via your App Store Citrix Receiver via your App Store NORTON HEALTHCARE INFORMATION SERVICE PAGE 2 SERVICE BEYOND TECHNOLOGY

3 Initial Step by Step Instructions for Setting up Duo 2Factor Secure Access NORTON HEALTHCARE INFORMATION SERVICE PAGE 3 SERVICE BEYOND TECHNOLOGY

4 On your computer go to MyApps.NortonHealthcare.org Log in with your Norton Network Account (AHSNxxxxx, VENDxxxxx, PHYSxxxx) If this is your first time accessing the new secure system you will be presented with the Duo 2Factor Setup screen. Click [Start Setup] Select the device you will setup up with Duo 2Factor and that you will use ongoing to access Norton s network. Click [Continue] It is highly recommend you consider using your mobile phone so you can access the system anytime you have a need. Enter in the full phone number of your mobile device including area code and select [Continue] Example NORTON HEALTHCARE INFORMATION SERVICE PAGE 4 SERVICE BEYOND TECHNOLOGY

5 Duo 2Factor will ask you to verify that your phone number is correct. Click in the small box [ ] Select [Continue] Select your mobile phone type Select [Continue] At this point you will be setting up the DUO app on your mobile phone On your mobile phone, open Duo Mobile App NORTON HEALTHCARE INFORMATION SERVICE PAGE 5 SERVICE BEYOND TECHNOLOGY

6 On your Mobile Phone - Click [OK] to allow Duo Mobile to send you notifications The next screen on your phone will be the Duo agreement. Click [Accept] to continue The next screen will begin the setup of your Norton Duo access Click the [ + ] plus sign in the upper right corner NORTON HEALTHCARE INFORMATION SERVICE PAGE 6 SERVICE BEYOND TECHNOLOGY

7 Click [OK] to allow Duo Mobile access to your camera if asked. This will enable it to scan a barcode that will be presented on your computer screen to finish the setup Now that Duo has been installed on your mobile and is ready to scan a barcode on your screen Click on the [ ] box that you have Duo Mobile Installed Hold your mobile phone up to your computer screen and ensure the barcode is visible to the camera. Click [Continue] See FAQ section if your camera is unable to scan the barcode Your initial setup and enrollment is complete! Each time you want to remotely access the Norton System your mobile phone will be your secure key! NORTON HEALTHCARE INFORMATION SERVICE PAGE 7 SERVICE BEYOND TECHNOLOGY

8 Going forward when you log into the Norton System you will be presented with this Duo challenge screen and you can simply click on [Log In] and Duo will send a request to your phone for you to respond. Ensure you always have your mobile phone with you before attempting to log into the Norton system. How to use Duo 2Factor Ongoing Each time to log into Norton Healthcare remotely you will have to use Duo to provide the 2Factor authentication to continue your session. There are three ways to provide this 2 nd authentication. Duo Push Phone Call Passcode Need Help? Your mobile device will be sent a request to allow the system to proceed with logging you in to MyApps. Duo will call the phone number you have setup on file and you will need to press any key to allow the system to proceed with logging you in to MyApps. Using the Duo app on your mobile phone, Tap the Green key next to Norton Healthcare and the app will generate a 6 digit pin that you will then enter into the login screen. Call the Norton Service Center at (502) , press Option 1 NORTON HEALTHCARE INFORMATION SERVICE PAGE 8 SERVICE BEYOND TECHNOLOGY

9 Citrix Receiver already installed? If you already have the Citrix Receiver App installed on your Tablet and or configured please review the information below before going forward NORTON HEALTHCARE INFORMATION SERVICE PAGE 9 SERVICE BEYOND TECHNOLOGY

10 You have Citrix Receiver installed for another system access that is not for Norton Healthcare. You will need to setup a Norton account via the add account option in the receiver setup. Depending on your type of tablet (ios vs Android) you will follow the configuration set up below for your specific type of tablet. You have Citrix Receiver installed for Norton Healthcare some time ago (prior to Oct 2015) Your receiver configuration will need to be deleted as the access site has changed Click the icon to access the current account setup. Look for a Norton named account Tap on the [letter I in a circle] symbol to get to the account info screen Once deleted, please proceed to the instructions below on how to setup your device depending on your specific type of tablet. Tap on [Delete Account] option Tap on [Delete] option NORTON HEALTHCARE INFORMATION SERVICE PAGE 10 SERVICE BEYOND TECHNOLOGY

11 Step by Step Instructions for setting up your Tablet (ios Version) NORTON HEALTHCARE INFORMATION SERVICE PAGE 11 SERVICE BEYOND TECHNOLOGY

12 Start the Citrix Receiver application on your tablet and tap on [Add Account] If you already have the Citrix Receiver App installed on your Tablet? Click here for important setup information. Enter the following information in the Address field: Tap [Next] **If you get Error A server with the specific hostname could not be found please double check your entire address spelling. Prior to entering in the below information please have your mobile device with Duo installed on it handy as you will need a pin code Enter in the following information in the fields: User Name = (ahsnxxx, physxxxx, vendxxxx) Password = (Your Password to Norton network) Domain = alliant Token = token code from your Duo App See next screen shot for help with generating a Duo token code Once you enter in the generated token tap [Log On] and the verified screen will display NORTON HEALTHCARE INFORMATION SERVICE PAGE 12 SERVICE BEYOND TECHNOLOGY

13 To generate a Pin Code Open Duo on your mobile phone and tap the key symbol next to Norton Healthcare A 6 digit pin will be generated. This will be entered into the Token field on your tablet Important - You will be prompted via Duo on your mobile device to accept the request Tap [Save] on the verified screen Your tablet is now set up to access MyApps Tap on the [ + ] PLUS symbol to reveal a list of applications available Tap on an application to run it. NORTON HEALTHCARE INFORMATION SERVICE PAGE 13 SERVICE BEYOND TECHNOLOGY

14 Step by Step Instructions for setting up your Tablet (Android Version) NORTON HEALTHCARE INFORMATION SERVICE PAGE 14 SERVICE BEYOND TECHNOLOGY

15 Start the Citrix Receiver application and tap on [Add Account] Enter the following information in the Address field: rg Tap [Next] Prior to entering in the below information please have your mobile device with Duo installed on it handy as you will need a pin code Enter in the following information in the fields: Description: User Name = (ahsnxxx, physxxxx, vendxxxx) Password = (Your Password to Norton network) Domain = alliant Token = token code from your Duo App See next screen shot for help with generating a Duo token code NORTON HEALTHCARE INFORMATION SERVICE PAGE 15 SERVICE BEYOND TECHNOLOGY

16 Once you enter in the generated token tap [Log On] and the verified screen will display To generate a Pin Code Open Duo on your mobile phone and tap the key symbol next to Norton Healthcare A 6 digit pin will be generated. This will be entered into the Token field on your tablet Important - You will be prompted via Duo on your mobile device to accept the request The next screen will allow you to access your Citrix provided Applications by tapping on the [Apps] option NORTON HEALTHCARE INFORMATION SERVICE PAGE 16 SERVICE BEYOND TECHNOLOGY

17 Step by Step Instructions for setting up your Computer NORTON HEALTHCARE INFORMATION SERVICE PAGE 17 SERVICE BEYOND TECHNOLOGY

18 Important information for specific operating systems Windows 10 users For Windows 10 Users - please note that the current Edge web browser is not compatible with MyApps Remote access. To use MyApps search for Internet Explorer on your device use the Search my stuff feature at the bottom left of your screen and type in Internet and the option for Internet Explorer. Click on MAC OSX 10.7 (Lion ) Please download the Receiver for Mac search for Earlier versions of receiver for Mac ChromeBook users You will need to download the app from the App store to be able to setup the receiver Please ensure prior to beginning that you have download and installed the Citrix Receiver for your device operating system from Prior to entering in the below information please have your mobile device with Duo installed on it handy Go to myapps.nortonhealthcare.org User Name = (ahsnxxx, physxxxx, vendxxxx) Password = (Your Password to Norton network) NORTON HEALTHCARE INFORMATION SERVICE PAGE 18 SERVICE BEYOND TECHNOLOGY

19 Click [Log In] on the authentication screen You will now need to access your phone that you have DUO installed on to allow the access On your Mobile Device Tap the green bar (Request Waiting) Tap on the [Approve] symbol to allow the connection. You will now be presented with your list of application you can access NORTON HEALTHCARE INFORMATION SERVICE PAGE 19 SERVICE BEYOND TECHNOLOGY

20 FAQ Can I go back to the older way of accessing the Norton Network? No - This new process is the only authorized way to externally access our service. What is happening to the current MyResources on the Norton Web site This link and feature is being replaced with MyApps. I would prefer not to install DUO 2Factor on my mobile phone what are my options? Choose "Phone call" from the authentication prompt (or type "phone" in the "second password" field) and Duo will call your phone. Just answer the call and listen to the instructions to authenticate. Please remember this will restrict your ability to authenticate into the Norton network You can also select SMS passcodes and Duo can text you passcodes via SMS. If my phone is unable to scan the barcode how can I setup Duo 2Factor? On the screen you will see a link (Having problems? We'll send you an activation link instead.) Click that link The system will walk you through the process of sending you a link to an address you can receive on your phone What can I do if I lose my phone or replace it with a new one? I cannot get the Duo Mobile app to download on my phone What if I forget my Network Account Login or password? Please call the Norton Service Center at (502) and they will remove your old phone access out of the system and then you can set up your new phone. Please contact your phone carrier for assistance or verify your app store user name and password are correct. Consider using Password Self Service or if needed please call the Norton Service Center at (502) any time if you need assistance NORTON HEALTHCARE INFORMATION SERVICE PAGE 20 SERVICE BEYOND TECHNOLOGY

21 I would prefer to install DUO 2Factor on my tablet instead of my mobile phone alongside Citrix Receiver The device you install DUO on is your option. However, please remember that you will need to be able to access the DUO application to allow your connection at the same time you are trying to access application. Please ensure you know how to use your tablets ability to access more than one app while another is running at the same time. What can I do if I lose my tablet or replace it will a new one? What can I do if I lose my laptop / computer or I replace it will a new one? You can setup the Citrix Receiver on any device you would like to use for access. You can setup the Citrix Receiver on any device you would like to use for access. I am missing or need an application in MyApps Please call the Norton Service Center at (502) and a ticket will be created for your issue and routed. I am unable to download any apps from the app store Open your mobile device web browser and you should using Norton GuestLink see the Norton Healthcare GuestLink usage agreement. Accept that and go back and try to download again. 11/24/2015 NORTON HEALTHCARE INFORMATION SERVICE PAGE 21 SERVICE BEYOND TECHNOLOGY