How can I protect against the loss of my ID if my device is lost or stolen?

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1 How can I protect against the loss of my if my device is lost or stolen? If your mobile device is stolen or lost, you can reactivate your user on a new device and deactivate it on your stolen or lost device. Activating the Restoration Function...2 Restoring Your...6 Deactivating Your on A Lost or Stolen Device...12 Summary

2 Activating the Restoration Function During your sixth login with a new SecSign user, you automatically receive the notification, Back Up Your Identity. With this function, you can enable restoration of your on a new device in case you lose your device or it is stolen. If you have not yet received the notification or you prefer to enable restoration right away or re-enable restoration after you have disabled it, you can still activate restoration manually. To do this, please see our user guide section, Manual Activation of Restoration. When you receive the Back Up Your Identity notification, tap the SHOW button and you will be guided through the activation process to enable restoration for your. Please note: If you select NOT NOW instead, you will never receive this notification again. Once you have tapped the SHOW button to enter the activation process, if you have enabled access protection for your on your device (e.g. with a PIN or Touch fingerprint), you will be asked to enter your PIN or scan your fingerprint. 2

3 Then please tap Activate to ENABLE RESTORATION. If you have not indicated an address in your SecSign app profile, you will now be asked to enter a valid address. Please tap OK and enter your address. 3

4 A valid address is required so that you can verify any future restoration request. The restoration procedure uses two restoration codes to ensure the strongest possible security. One is provided by the SecSign app when you enable restoration, and a second code is sent to you via when you attempt to restore your. You will need to enter these codes through your SecSign app to suspend your and restore it on another device. 4

5 smith r7pae166 After entering your address and confirming with SAVE, you are automatically directed to the next screen. Then you can see the restoration code. Please write it down and keep it safe! You must have access to the code to restore your later. To learn how to restore your SecSign, please see Restoring Your. 5

6 Restoring Your If the restoration function is enabled on your lost or stolen device, you will now be able to restore your SecSign on another device. Please download the SecSign app on your second device, open the app, and select MORE from the main menu. If you are using the cloud version of SecSign, select RESTORE ENTITY from the next menu. If you are a business user connecting to an on-premise enterprise authentication server, select RESTORE ENTITY ON OTHER SERVER. 6

7 Please enter the which you used on your lost or stolen device. 7

8 smith r7pae166 Please enter the restoration code you received during the activation process of the restoration function on your previous device. 8

9 You will then be asked for a second restoration code, called an validation code. The required code will be sent automatically to the address that you entered during the activation of the restoration function on your previous device. Once you receive the second restoration code via , please enter the code under validation code on your screen. 9

10 Depending on the configuration of your smartphone, you are now requested to either choose a PIN or fingerprint for protecting your. Enter your desired PIN or scan your fingerprint to configure your access protection. At any time, you can define a new type of access protection for your in the settings. 10

11 Done! You have successfully restored your. From now on, you can use your on your new device. 11

12 Deactivating Your on A Lost or Stolen Device Once you have successfully restored your on a new device, you should immediately deactivate the on your lost or stolen device. Please select SecSign from the main menu at the bottom of the SecSign app. Then, if you are using ios, tap EDIT at the top of the screen. If you are using Android, tap the pencil icon at the top right of your screen or tap and hold your to access the editing options. Select your and tap on DEVICES. Enter your PIN or scan your fingerprint, when prompted, to access the list of devices where your is active

13 All devices using the are now listed. The list states device type (such as iphone, ipad, Android), model, and creation date. You can now select the lost device and tap on DELETE. Please note: In case your device was stolen and you have not completed a remote wipe yet, the SecSign is now deleted on the stolen device by the above action. 13

14 Summary 14

15 Activating the restoration function: 1 Restoration More > Restore Identity 1 Edit > Select > Restoration settings 2 Enter the user name of your SecSign 2 Enter the address 3 Enter the restoration code you wrote down 3 Write down the displayed first restoration code (Please note: 4 Enter the restoration code sent to your address The second code will be sent to the indicated address during the restoration process) 5 Define the access protection for your (Please note: If you provide your fingerprint, the Touch will be used automatically Done! You have successfully activated the restoration function as first option on your iphone) for this. By using restoration code and address you can activate the on a new device. Done! You have successfully duplicated your. From now on, you can use your on your new device. Deactivating the : 1 Edit > Select > Devices 2 Device where the should be deactivated > Delete 3 Done! Your is deactivated on the chosen device. 15

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